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Dublin City Council - Bin Collection Privatised/Greyhound Megathread

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Comments

  • Closed Accounts Posts: 150 ✭✭zacseph


    Ok, so after all my calculating, and factoring in the cost of getting rid of the old bins, Greyhound actually came up as the cheapest option for me, as well as least trouble (already set up, and all) - so I said to heck with it and paid the money.
    <rant> So, our new collection day is wednesday. However yesterday, I hear the sound of a truck and it's greyhound - they stopped a bit down the road and then turned into another estate - I assumed it must be that estates day today - but last night I put out the bins and been home all day staring at them through the window. Absolutely no sign of greyhound.
    I did see however, some guy getting out of a large-ish van (can't remember the name on it) who proceeded to assemble a black bin and wheel it onto the path.
    My thinking is of course that one of the neighbours went with someone else and here's their new bin. Once he was gone, curiosity got the better of me and I had a look outside, and the bloody thing had my address across the top in permanent marker :eek: - besides that it was bare. Now I already have one of these but with a dublin city council mark on it and it's full of rubbish since it's not been collected yet, but I haven't a notion where this one came from :rolleyes:.</rant>


  • Registered Users Posts: 73 ✭✭eboarde


    In Dublin 8 and moved to Thorntons, Put out my Black bin yesterday and it was emptied as expected!

    All I have to do now is get rid of the old council bins perhaps I could put them in the Thorntons bins and see if they are emptied?


  • Closed Accounts Posts: 2 siggyc


    I've asked Dublin City Council if they're going to get Greyhound to take away their old bins - maybe other people should do the same thing and we might get some reaction?


  • Registered Users, Registered Users 2 Posts: 5,857 ✭✭✭podgeandrodge


    siggyc wrote: »
    I've asked Dublin City Council if they're going to get Greyhound to take away their old bins - maybe other people should do the same thing and we might get some reaction?

    Good idea. I will too.

    D'ya think they would take them half full as they were when I found out about the changeover - don't fancy having to empty them!


  • Registered Users, Registered Users 2 Posts: 2,876 ✭✭✭deelite


    My brown bin has not been collected since greyhound took over!!!


  • Registered Users, Registered Users 2 Posts: 1,857 ✭✭✭glanman


    Good idea. I will too.

    D'ya think they would take them half full as they were when I found out about the changeover - don't fancy having to empty them!

    Black bins are collected next week and this is before the cut off point, the week after, so you can still put it out...


  • Registered Users Posts: 669 ✭✭✭Fizzlesque


    pumbah wrote: »

    I called Greyhound to find out about removal of the old DCC bins and apparently there's a €30 service charge to pick them up:eek: not impressed!

    QUOTE]

    That's Greyhound's funniest one yet. They can kiss my $%* if they think I'll pay them to take them away. It might also explain why, after having been engaged in email communication with girl working in Greyhound <snip> she suddenly stopped replying to my emails when I told her I wouldn't be availing of Greyhound's service and wanted to know when they'd (and if they'd) be round to take the bins away. After two emails to her asking about this (no response) I emailed Greyhound twice and got no response. Then I rang DCC and was told to ring Greyhound as it's no concern of DCC anymore. Rang Greyhound and got a recorded message telling me to email them.

    At this stage I've spent too much time and money emailing and phoning to try get the bins removed from my property. They could end up as some elaborate feature in my garden this summer - I'm sure they can be recycled into something, just don't know yet what. :)


  • Hosted Moderators Posts: 10,661 ✭✭✭✭John Mason




    At this stage I've spent too much time and money emailing and phoning to try get the bins removed from my property. They could end up as some elaborate feature in my garden this summer - I'm sure they can be recycled into something, just don't know yet what. :)

    they would be great for growing potatoes in or any other fruit/vegetable for that matter. much cheaper then buying ready made containers


  • Registered Users, Registered Users 2 Posts: 5,857 ✭✭✭podgeandrodge


    Fizzlesque wrote: »
    pumbah wrote: »

    I called Greyhound to find out about removal of the old DCC bins and apparently there's a €30 service charge to pick them up:eek: not impressed!

    QUOTE]

    That's Greyhound's funniest one yet. They can kiss my $%* if they think I'll pay them to take them away. It might also explain why, after having been engaged in email communication with girl working in Greyhound <snip> she suddenly stopped replying to my emails when I told her I wouldn't be availing of Greyhound's service and wanted to know when they'd (and if they'd) be round to take the bins away. After two emails to her asking about this (no response) I emailed Greyhound twice and got no response. Then I rang DCC and was told to ring Greyhound as it's no concern of DCC anymore. Rang Greyhound and got a recorded message telling me to email them.

    At this stage I've spent too much time and money emailing and phoning to try get the bins removed from my property. They could end up as some elaborate feature in my garden this summer - I'm sure they can be recycled into something, just don't know yet what. :)

    I assume these bins were the property of Dublin City beforehand and now are Greyhounds.

    What would be the legal status of returning the bins to Greyhound ourselves - they are in Clondalkin Industrial Estate - can they refuse (pun intended) to take back their own property?


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  • Registered Users Posts: 444 ✭✭Ernest


    podgeand rodge:

    On the point you raise, I suggest you read post No. 500 - its only 10 posts back and on the previous page to this one.


  • Registered Users, Registered Users 2 Posts: 5,857 ✭✭✭podgeandrodge


    Ernest wrote: »
    podgeand rodge:

    On the point you raise, I suggest you read post No. 500 - its only 10 posts back and on the previous page to this one.

    Thanks Ernest. I had actually read your post but interpreted it slightly wrongly.

    When you say you know is this from some documentation or how do you have proof that Greyhound own the bins? Thanks.

    Incidentally, I've emailed Dublin City Council asking them where the responsibility lies in taking these bins back and have copied this email to a few councillors.


  • Registered Users Posts: 444 ✭✭Ernest



    When you say you know is this from some documentation or how do you have proof that Greyhound own the bins? Thanks.

    I know this to be the case because I saw the City Manager say so on the webcast of the meeting of Dublin City Council of 23rd January 2012. This long webcast is on the website of Dublin City Council at the following url:
    http://www.dublincity.public-i.tv/core/#webcast

    The minutes of the meeting are on the website but report a much "redacted" version of what the City Manager said and do not include mention of what was said about bin ownership being given to Greyhound.


  • Registered Users, Registered Users 2 Posts: 2,876 ✭✭✭deelite


    irishbird wrote: »
    they would be great for growing potatoes in or any other fruit/vegetable for that matter. much cheaper then buying ready made containers

    If you get the bins sparkling clean you can use it as a beer fridge keep the cans nice and cool......


  • Registered Users, Registered Users 2 Posts: 17,736 ✭✭✭✭kylith


    Incidentally, I've emailed Dublin City Council asking them where the responsibility lies in taking these bins back and have copied this email to a few councillors.
    Please let us know what they say; the front of my house now has 6 bins, and is looking very untidy.


  • Registered Users, Registered Users 2 Posts: 5,857 ✭✭✭podgeandrodge


    Incidentally, I've emailed Dublin City Council asking them where the responsibility lies in taking these bins back and have copied this email to a few councillors.

    kylith wrote: »
    Please let us know what they say; the front of my house now has 6 bins, and is looking very untidy.


    4 councillors have replied and are raising the matter next week and will revert. One councillor stated that, as the rest of us think, the bins are owned now by Greyhound and it is their job to take them away.


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  • Registered Users Posts: 444 ✭✭Ernest


    Shane Ross in today's Sunday Independent launches a full-scale attack on Dublin City Council for
    (1) awarding the bin-collection contract to Greyhound despite previous dodgy-dealings of the latter with Irish Rail and because Greyhound itself converted to an unlimited company with Isle of Man shareholders to avoid normal disclosure of accounting information.
    (2) spending a six-figure amount on consultancy on the waste market. even though the Council itself would probably have the greatest concentration anywhere of detailed knowledge of the waste collection industry.
    (3) appointing for this wholly unnecessary consultancy exercise the firm Ernst & Young whom he regards as discredited due to their failures to identify irregularities in Anglo Irish Bank when they auditors there.
    The on-line link is here:
    http://www.independent.ie/opinion/columnists/shane-ross/shane-ross-stench-as-rubbish-firm-wins-3017015.html


  • Registered Users, Registered Users 2 Posts: 881 ✭✭✭JosDel


    Greyhound never collected my green bags on Thursday, I emailed them to complain just got the usual auto reply mail, they sound like a right shower ):


  • Registered Users, Registered Users 2 Posts: 963 ✭✭✭Richy06


    Whilst I'd love to go back and read the 35+ pages on this thread, I'm just going to come out and ask instead!

    I live in D8 (Inchicore). I share a house with some others, paying the landlord monthly. Now I wasn't the one dealing with that particular bill and the person who was has moved to New Zealand so I am really not up to speed with this whole situation, but it falls to me to deal with it. Are Greyhound the best option at 100 a year or are people finding other service providers cheaper/better et al?

    Our black/brown bins haven't been collected in an age but the green bags have been. I'm a bit confused by the whole situation to be quite frank - not sure if it's me or the landlord who should be dealing with this for a start. Assuming it's me and I go pay Greyhound (who are next to impossible to get on the phone), do I just continue on with the bins I have or will they deliver new ones? Sorry for being such a bloody newb to all this, I just thought I'd see if anyone could shed some light as to what my options are. Cheers!


  • Closed Accounts Posts: 4,784 ✭✭✭Dirk Gently


    Ernest wrote: »
    spending a six-figure amount on consultancy on the waste market.
    What a ****ing joke. Why does everything in this country need to go to a bunch of overpaid private researchers before approval. surely Dub city would be as good an organisation as any in the state to carry out such a review of their own industry. Paying through the nose for someone who knows nothing about the industry to go find out about it and then report back to the actual industry professionals.


  • Registered Users, Registered Users 2 Posts: 23,246 ✭✭✭✭Dyr


    Paying through the nose for someone who knows nothing about the industry to go find out about it and then report back to the actual industry professionals.

    because when it blows up in your face you can say that you recieved independent advice on it, most senior management tend to look on consultants the way the greeks looked on oracles :rolleyes:


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  • Registered Users, Registered Users 2 Posts: 5,857 ✭✭✭podgeandrodge


    Incidentally, I've emailed Dublin City Council asking them where the responsibility lies in taking these bins back and have copied this email to a few councillors.


    All

    Dublin City Council have come back to me and stated:

    "If you can email me your address I can arrange to have the black and brown bins removed".

    I am replying to them to push them on why Greyhound are trying to charge. Also, what status of the green bin removal is.

    email address is waste.management@dublincity.ie


  • Registered Users Posts: 73 ✭✭eboarde


    I followed podgeandrodge's advice and emailed DCC.

    I got a quick response saying that my brown and black would be collected.

    However, they said I need to contact Greyhound to get the Green bin removed.

    Thanks podgeandrodge:D


  • Registered Users, Registered Users 2 Posts: 2,551 ✭✭✭chinguetti


    Folks, can someone clear up the following. I was listening to the News at 1 just now and there was a TD on for Dublin south East (didn't catch her name) who mentioned about paying the 100 euro for the bins and bags.

    Where i live its bags, so do we have to pay the 100 euro charge or not? Beacuse Greyhound's letter mentioned buying the new labels and nothing i've read or heard since says that we have to pay the €100 unless you have bins?


  • Registered Users, Registered Users 2 Posts: 2,776 ✭✭✭Noopti


    I love Greyhound coming out with the threat to the 18,000 people who have not paid them. I wonder do they know how many of those 18k have actually decided to use another company?

    Love seeing them get all threatening......and only wish more people would move away from them after the debacle this has been.

    Edit: Oh and I also emailed DCC about taking away the Brown/Black bins. I will contact Greyhound about collecting the Green bin, and if they come out with the €30 charge crap I will just tell them I am bringing it to the dump as I don't want it on my property.


  • Registered Users, Registered Users 2 Posts: 29,530 ✭✭✭✭HeidiHeidi


    chinguetti wrote: »
    Folks, can someone clear up the following. I was listening to the News at 1 just now and there was a TD on for Dublin south East (didn't catch her name) who mentioned about paying the 100 euro for the bins and bags.

    Where i live its bags, so do we have to pay the 100 euro charge or not? Beacuse Greyhound's letter mentioned buying the new labels and nothing i've read or heard since says that we have to pay the €100 unless you have bins?

    I have bags,and according to the letter I got from Greyhound/DCC about the changeover, and the girl I spoke to in Greyhound on the phone, there will be no €100 standing charge for collection of bags (for now anyway, who knows what'll happen in six months time).

    We will have to buy Greyhound tags for the "black" bags, same as we had to buy the DCC ones before, after 16th March. (Of course, I have about four of them left, at €3 a pop, and only put a black bag out ever eight weeks or so :mad::mad:)


  • Registered Users, Registered Users 2 Posts: 190 ✭✭TMC99


    Maybe a sill question - I was a residential customer with DCC using bins - however its uneconomic and messy as I have a small amount of waste - can I move to using bags and how do I do this ? Just start buying the bags (and dont pay the EUR 100) ?


  • Registered Users, Registered Users 2 Posts: 23,246 ✭✭✭✭Dyr


    Noopti wrote: »
    I love Greyhound coming out with the threat to the 18,000 people who have not paid them. I wonder do they know how many of those 18k have actually decided to use another company?


    What threats?


  • Registered Users, Registered Users 2 Posts: 29,530 ✭✭✭✭HeidiHeidi


    TMC99 wrote: »
    Maybe a sill question - I was a residential customer with DCC using bins - however its uneconomic and messy as I have a small amount of waste - can I move to using bags and how do I do this ? Just start buying the bags (and dont pay the EUR 100) ?

    Don't think it works like that, I'm afraid - when they started dishing out wheelie bins some houses were left on the bag system due to having no side access or rear access - or in the case of my previous house they couldn't fit the bin truck up the tiny streets! I think the policy is to give everyone wheelie bins (and charge accordingly) and the (lucky) exceptions are the ones still using bags.
    Bambi wrote: »
    What threats?

    Greyhound warning that 18,000 people haven't paid them the €100 euros yet, and after Thursday won't have their bins collected.


  • Registered Users, Registered Users 2 Posts: 980 ✭✭✭stevedublin


    HeidiHeidi wrote: »
    Greyhound warning that 18,000 people haven't paid them the €100 euros yet, and after Thursday won't have their bins collected.

    Good. Why should people who pay to have their waste removed subsidise those who expect everything for free?


  • Registered Users Posts: 669 ✭✭✭Fizzlesque


    Fizzlesque wrote: »

    I assume these bins were the property of Dublin City beforehand and now are Greyhounds.

    What would be the legal status of returning the bins to Greyhound ourselves - they are in Clondalkin Industrial Estate - can they refuse (pun intended) to take back their own property?

    Correct about whose property they now are. They are now Greyhound's property, according to the chap I spoke to in DCC.

    As for depositing the bins at Greyhound, I have no idea how that would work out. However, today I finally received a reply from Greyhound re. the removal of the bins and all it said was (after the hollow apology for delay to reply) to email my address and account number and they'll 'process' it for me. No mention of a fee. How would they go about getting a fee from someone with no account? Sounds unworkable to me.

    They probably don't want 18,000 second hand dirty bins - multiplied by three.


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  • Registered Users, Registered Users 2 Posts: 980 ✭✭✭stevedublin


    Noopti wrote: »
    I love Greyhound coming out with the threat to the 18,000 people who have not paid them.

    So do I. Well done Greyhound!


  • Registered Users, Registered Users 2 Posts: 5,857 ✭✭✭podgeandrodge


    Fizzlesque wrote: »
    They are now Greyhound's property, according to the chap I spoke to in DCC.

    which suggests that when DCC told me they would arrange for their collection they meant that they would ask Greyhound to collect them from me :p
    Good. Why should people who pay to have their waste removed subsidise those who expect everything for free?

    In general that's a fair point. But in this case, when the service was transferred to Greyhound, a lot of people had to take time out to organise other suppliers of the service. This takes time - for example, I moved to Thorntons - who take 10 working days to set up an account and then 10 days to deliver bins.

    I think it's fair that there is a time period where Greyhound have to pick up bins in this period.


  • Registered Users, Registered Users 2 Posts: 980 ✭✭✭stevedublin


    In general that's a fair point. But in this case, when the service was transferred to Greyhound, a lot of people had to take time out to organise other suppliers of the service.

    You could have gone with Greyhound, that would have been easier than transferring to Thorntons. Pay for your waste like everyone else.


  • Registered Users, Registered Users 2 Posts: 5,857 ✭✭✭podgeandrodge


    You could have gone with Greyhound, that would have been easier than transferring to Thorntons.

    Ehh? But isin't that the point of a free market with other suppliers - check which one suits your usage best? Thorntons were far cheaper, for me, based on my usage pattern than Greyhound.

    Why therefore would I go with Greyhound? :confused: I am just waiting to change provider based on the decision of DCC to transfer their service.
    Pay for your waste like everyone else.

    That's the response I would expect in response to someone saying they were trying to get away with free rubbish collection. I never made any such statement.


  • Registered Users, Registered Users 2 Posts: 91 ✭✭The Toff


    I'm on a street in Drumcondra and our black bins haven't been collected for weeks. Nearly every house has their bin out on the footpath, overflowing. They collect the green and brown just fine. I emailed them and am awaiting a response. We paid our upfront charge a few weeks ago.


  • Registered Users, Registered Users 2 Posts: 4,479 ✭✭✭wheres me jumpa


    The Toff wrote: »
    I'm on a street in Drumcondra and our black bins haven't been collected for weeks. Nearly every house has their bin out on the footpath, overflowing. They collect the green and brown just fine. I emailed them and am awaiting a response. We paid our upfront charge a few weeks ago.

    +1. Just realised after registering with Greyhound, I received a green bin label. But no black bin label. Am I missing something really obvious here?


  • Registered Users, Registered Users 2 Posts: 91 ✭✭The Toff


    I don't know. I hope they respond to me tomorrow, or I'll give them a call. They haven't collected the black bins for our whole street! Is it the same by you?


  • Registered Users, Registered Users 2 Posts: 4,479 ✭✭✭wheres me jumpa


    In an estate and we were told to leave bins out within the estate. Nothing collected until last week (green) so we will see about black next time out.


  • Registered Users Posts: 77 ✭✭Redkilkenny


    All Black & Brown bins have a chip embedded in them which is scanned when presented to the truck to see if the account is up to date.

    Green bin service was free to all with DCC - didn't matter if you paid or not so they never bothered putting chips in the green bin - Greyhound won't collect your green bin if your account isn't in order so they send a label for the green bin for paying customers. So only the green bins require a new label.

    Hope this makes sense;-)


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  • Registered Users, Registered Users 2 Posts: 91 ✭✭The Toff


    Well they just collected the black bins right there, 23:15! It was the first time they collected our bins on this whole street for over a month. Glad to know that all is well by us anyhow. I wish everyone else the best with the changeover.


  • Registered Users, Registered Users 2 Posts: 4,479 ✭✭✭wheres me jumpa


    All Black & Brown bins have a chip embedded in them which is scanned when presented to the truck to see if the account is up to date.

    Green bin service was free to all with DCC - didn't matter if you paid or not so they never bothered putting chips in the green bin - Greyhound won't collect your green bin if your account isn't in order so they send a label for the green bin for paying customers. So only the green bins require a new label.

    Hope this makes sense;-)

    A chip, in the bin, well holy god! What next, internet on computers?!

    Thanks for the info


  • Closed Accounts Posts: 4 roke2468


    Petition here - please sign.

    http://www.ipetitions.com/petition/grehound-recycling/

    Petition text:

    Petition to escalate service and transparency issues of Greyhound recycling service

    Sign here if you have had enough of Greyhound.

    - Bins uncollected.

    - Patronising customer service making false promises.

    - Patronising and extortionate charge structure.

    And so on.

    For myself I used to put out a small black bin less than once a month at 6.50 a pop. This cost me 65-70 a year. They tried to tell me I would save money with their new charges. What patronising twaddle. I would have paid the yearly charge plus 13.95 a lift (my average weight is 45kg). - Thorntons do the lift for 4.35 euro! Even though I have changed provider I still have my old bins sitting outside my gate for months because Greyhound won't collect them despite repeated ringing.

    I know everyone is having problems. Here are a large number of complaints in one place. http://www.boards.ie/vbulletin/showthread.php?t=2056510601

    There are others.

    TIME TO PUT AN END TO THIS. ENOUGH.

    Sign this petition and let your County Manager know of your grievances. (Joe Horan for SDCC - jhoran@sdublincoco.ie). Also, the Mayor, Caitriona Jones ( cjones@SDUBLINCOCO.ie) and a local councillor (Mine is John Lahart - jlahart@SDUBLINCOCO.ie).

    Email this petition on to your address book. Thank you.


  • Closed Accounts Posts: 4 roke2468


    I know there are a number of threads on Greyhound recycling and the problems associated with them.

    But this thread is to make a petition to strengthen a representation to the proper authorities.

    Petition here - please sign.

    http://www.ipetitions.com/petition/grehound-recycling/

    Petition text:

    Sign here if you have had enough of Greyhound.

    - Bins uncollected.

    - Patronising customer service making false promises.

    - Patronising and extortionate charge structure.

    And so on.

    For myself I used to put out a small black bin less than once a month at 6.50 a pop. This cost me 65-70 a year. They tried to tell me I would save money with their new charges. What patronising twaddle. I would have paid the yearly charge plus 13.95 a lift (my average weight is 45kg). - Thorntons do the lift for 4.35 euro! Even though I have changed provider I still have my old bins sitting outside my gate for months because Greyhound won't collect them despite repeated ringing.

    I know everyone is having problems. Here are a large number of complaints in one place. http://www.boards.ie/vbulletin/showthread.php?t=2056510601

    There are others.

    TIME TO PUT AN END TO THIS. ENOUGH.

    Sign this petition and let your County Manager know of your grievances. (Joe Horan for SDCC - jhoran@sdublincoco.ie). Also, the Mayor, Caitriona Jones ( cjones@SDUBLINCOCO.ie) and a local councillor (Mine is John Lahart - jlahart@SDUBLINCOCO.ie).

    Email this petition on to your address book. Thank you.


  • Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    Moved to the Dublin forum for merging. There's no need to have multiple threads open.

    dudara


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  • Registered Users, Registered Users 2 Posts: 3,528 ✭✭✭gaius c


    HeidiHeidi wrote: »
    I have bags,and according to the letter I got from Greyhound/DCC about the changeover, and the girl I spoke to in Greyhound on the phone, there will be no €100 standing charge for collection of bags (for now anyway, who knows what'll happen in six months time).

    We will have to buy Greyhound tags for the "black" bags, same as we had to buy the DCC ones before, after 16th March. (Of course, I have about four of them left, at €3 a pop, and only put a black bag out ever eight weeks or so :mad::mad:)

    We're in the same position. About 3 tags left but at least we won't have to pay this silly standing charge.

    If they do change that, we'll just get the folks on our street to go with a different company.


  • Registered Users, Registered Users 2 Posts: 2,776 ✭✭✭Noopti


    DCC just came out and collected ALL my old bins (Green, Brown, Black).

    Just email them and they will collect them all, I emailed them yesterday. They even took the brown bin even though I hadn't got around to taking some waste out of it. Looks like DCC are on a bit of a PR thing right now, so are being extra helpful. Greyhound might want to do something similar.


  • Registered Users Posts: 38 supergunner


    I signed up with Oxygen last week for option 3 paid for first three lifts upfront and within one week the new bins arrived. So far so good. I am in D17. I emailed DCC and Greyhound to sort out removal of old bins. I wonder how long that will take....


  • Registered Users, Registered Users 2 Posts: 432 ✭✭The Fool


    Looks like they are collecting bins and leaving a "warning letter"
    http://www.rte.ie/news/2012/0216/dublin.html


  • Registered Users Posts: 69 ✭✭lardossan


    delighted to have paid Greyhound upfront and not have had any problem whatsoever with them only to see the usual suspects getting bailed out at the last minute. Hope they will carry those warnings through.


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