Tesco Mobile 3g - Anyone having Problems

mikescandy · 19-09-2011 09:58AM

Hi, is it only me having problem with data? was working a few days ago. I live in the Blackrock area

Tesco Mobile: Paul · 19-09-2011 10:52AM

mikescandy wrote: »

Hi, is it only me having problem with data? was working a few days ago. I live in the Blackrock area

Hi Mike

Did you try to reboot your phone to see if that helps? Can I ask (if you have a few mins) that you log a ticket for your experience here as it will help us resolve the issue.

http://www.tescomobile.ie/ContactUs.aspx

regards
Paul

mikescandy · 19-09-2011 10:55AM

Tesco Mobile: Paul wrote: »

Hi Mike

Did you try to reboot your phone to see if that helps? Can I ask (if you have a few mins) that you log a ticket for your experience here as it will help us resolve the issue.

http://www.tescomobile.ie/ContactUs.aspx

regards
Paul

Tried to reboot but nothing changed. I just opened a ticket as you requested.
Thank you

padyjoe · 19-09-2011 07:27PM

I need your help, Paul, again! It's not enough that mine simcard went haywire a month ago, replaced thankfully by you, now strange thing going on. When I dial a hungarian mobile number, from the first buzz your system acts like the call has been picked up on the other side, call credits deducted, and the bloody phone keeps ringing and on incoming call appears on the called side. I'm actually paying for ringing. Nope, it's not a faulty phone, I know every inch of it. I've never seen this before!! Could you look into this, please? Strangely calls to landline are working. Lost credits,and the worst, cannot talk to my loved ones. Thank you!

Tesco Mobile: Paul · 20-09-2011 07:07AM

padyjoe wrote: »

I need your help, Paul, again! It's not enough that mine simcard went haywire a month ago, replaced thankfully by you, now strange thing going on. When I dial a hungarian mobile number, from the first buzz your system acts like the call has been picked up on the other side, call credits deducted, and the bloody phone keeps ringing and on incoming call appears on the called side. I'm actually paying for ringing. Nope, it's not a faulty phone, I know every inch of it. I've never seen this before!! Could you look into this, please? Strangely calls to landline are working. Lost credits,and the worst, cannot talk to my loved ones. Thank you!

Hi Paddyjoe,

Can I ask that you call care on this one at 0894200000 or else log a ticket here http://www.tescomobile.ie/ContactUs.aspx

They will capture all the required information from you and progress the issue quickly.

regards
Paul

Bens · 22-09-2011 06:59PM

I cant find the web page for the webtexts. I know it was promised for the summer. Anyone got any idea where the webtexts are located on the tescomobile website?

Kenny Logins · 22-09-2011 07:18PM

Bens wrote: »

I cant find the web page for the webtexts. I know it was promised for the summer. Anyone got any idea where the webtexts are located on the tescomobile website?

Scroll up a bit. /\

emo72 · 23-09-2011 03:50PM

paul myself and the missus both received texts last night at 230 am, they had been sent earlier in the day and from different people. question is why do some texts not go through when they are sent? i also sent a text to my missus yesterday and she didnt receive it. do we have a bottleneck problem? thanks paul

Tesco Mobile: Paul · 23-09-2011 04:26PM

emo72 wrote: »

paul myself and the missus both received texts last night at 230 am, they had been sent earlier in the day and from different people. question is why do some texts not go through when they are sent? i also sent a text to my missus yesterday and she didnt receive it. do we have a bottleneck problem? thanks paul

Hi Emo,

There is no general issue here as far as I am aware and for onnet there should be no delay at all (offnet there are 2 operators involved and lookups etc so you might have a small lag).

Is your coverage good?

regards
Paul

emo72 · 23-09-2011 04:34PM

Tesco Mobile: Paul wrote: »

Hi Emo,

There is no general issue here as far as I am aware and for onnet there should be no delay at all (offnet there are 2 operators involved and lookups etc so you might have a small lag).

Is your coverage good?

regards
Paul

hi paul, yes my coverage is great. it is a little strange that we both received texts at 230 in the morning from different people. one had been sent a few hours earlier. and the other was sent from o2 trying to tempt me back. now, i dont think they would be sending them in the middle of the night.

Tesco Mobile: Paul · 24-09-2011 01:32PM

emo72 wrote: »

hi paul, yes my coverage is great. it is a little strange that we both received texts at 230 in the morning from different people. one had been sent a few hours earlier. and the other was sent from o2 trying to tempt me back. now, i dont think they would be sending them in the middle of the night.

I will check with the team Emo. If this is a regular thing please log an issue with customer care just in case it's more a localised issue.
Regards
Paul

Trevor451 · 25-09-2011 02:01AM

2G/3G coverage in my house is terrible. My phone constantly looses signal in my room and the calls frequently break up

Other friends who are on the o2 network have the same problems as me.

I was previously with vodafone and while the coverage wasn't the best I never lost reception.

Tesco Mobile: Paul · 25-09-2011 06:18AM

Trevor451 wrote: »

2G/3G coverage in my house is terrible. My phone constantly looses signal in my room and the calls frequently break up

Other friends who are on the o2 network have the same problems as me.

I was previously with vodafone and while the coverage wasn't the best I never lost reception.

Hi Trevor

We have the sane coverage as O2 so it will be the same experience

Regards
Paul

Kenny Logins · 27-09-2011 10:44AM

Hi, no data connection here again today. I think my bundle was due to expire today but was extended by 1 week a couple of weeks ago. This happened before when ending one bundle and starting another.

Have tried a reboot and search for networks etc. but still nothing.

Thanks.

Kenny Logins · 27-09-2011 11:14AM

Working now. Cheers.

Tesco Mobile: Paul · 27-09-2011 01:07PM

Hi Kenny

I believe there is an intermittent O2 issue with data that is also affecting us. Will update when I know more.

Regards
Paul

padyjoe · 29-09-2011 03:07PM

Tesco Mobile: Paul wrote: »

Hi Paddyjoe,

Can I ask that you call care on this one at 0894200000 or else log a ticket here http://www.tescomobile.ie/ContactUs.aspx

They will capture all the required information from you and progress the issue quickly.

regards
Paul

Cc has sorted the problem now. Must have been a glitch in O2's system because an O2 sim had the very same symptom as my t.m. Thank you!

Tesco Mobile: Paul · 30-09-2011 09:07AM

Tesco Mobile: Paul wrote: »

Hi Kenny

I believe there is an intermittent O2 issue with data that is also affecting us. Will update when I know more.

Regards
Paul

Hi Kenny,

O2 solved their intermittent datat issue yesterday am

regadrs
Paul

Flana · 08-10-2011 08:33PM

Hi Paul,
Is there an app similar to jelly SMS or eirtext that tesco mobile Irish users can use ?
Thanks

Tesco Mobile: Paul · 09-10-2011 09:13AM

No there isn't. We will be launching webtexts in a few weeks. Those apps are unsupported by the networks and get around the intent of the operators to provide webtexts as a web based service.

Regards
Paul

Bens · 09-10-2011 09:51AM

Tesco Mobile: Paul wrote: »

No there isn't. We will be launching webtexts in a few weeks. Those apps are unsupported by the networks and get around the intent of the operators to provide webtexts as a web based service.

Regards
Paul

You keep saying webtexts in a few week. You've been saying that for over 6 months now. Seriously, when?

Tesco Mobile: Paul · 09-10-2011 10:05AM

As updated recently, it got bumped behind our Pay Monthly launch which is tomorrow. Its targeted for a few weeks after that. if I could give you a date and time for exactly when I would but that's just not possible.

Regards
Paul

dameeda09 · 12-10-2011 09:20PM

Hi there Paul,

My HTC Desire Sense will not conect to the tesco network today. Everything has been working smooth up until today where I have no signal at all. I use my Spanish sim and that works fine. Use my partners phone sim and that dosnt work(which is also tesco). Is there something wrong with the service today?

Tesco Mobile: Paul · 13-10-2011 07:43AM

dameeda09 wrote: »

Hi there Paul,

My HTC Desire Sense will not conect to the tesco network today. Everything has been working smooth up until today where I have no signal at all. I use my Spanish sim and that works fine. Use my partners phone sim and that dosnt work(which is also tesco). Is there something wrong with the service today?

Hi there

no know Tesco Mobile issues? Where are you based. Maybe there is a coverage problem?

regards
Paul

dameeda09 · 13-10-2011 07:51AM

Hey Paul,

I am based in Dublin city centre. Partners phone works perfectly fine just my HTC isnt connecting to the tesco network. When I go to manualy select network it gives me the error "your sim card does not allow you to connect to this network" which is rather strange.

Tesco Mobile: Paul · 13-10-2011 04:45PM

There may be a problem with your SIM. If you get another care can do a SIM swap over the phone.

Regards
Paul

Bob24 · 24-10-2011 11:22PM

Hey guys.

I just upgraded from an iPhone 4 to an iPhone 4S, and I have no more data service. The phone just says "Cannot activate cellular data".

I restored the phone from the backup of the old one, and I am using the exact same settings (APN: tescomobile.liffeytelecom.com, and I also tried without setting the APN).
I tried to reset the network settings on the iPhone, and with or without data roaming enabled. With no result.

I have posted the question in the Apple board already, but also putting it here in case someone has a suggestion. Thanks in advance if you do!

Bob24 · 25-10-2011 08:01AM

OK guys - false alarm. I haven't changed anything in the phone settings and 3G data is working since this morning.

I guess either theer was an issue with Tesco Mobile, or something which takes some time needs to happen when you change phone.

Anyway everything looks good now ...

Tesco Mobile: Paul · 25-10-2011 11:23AM

Bob24 wrote: »

OK guys - false alarm. I haven't changed anything in the phone settings and 3G data is working since this morning.

I guess either theer was an issue with Tesco Mobile, or something which takes some time needs to happen when you change phone.

Anyway everything looks good now ...

Sorry for the delayed response there was an issue for some customers yesterday evening. Apologies for any inconvenience caused.

Regards
Paul

Bob24 · 25-10-2011 12:25PM

Tesco Mobile: Paul wrote: »

Sorry for the delayed response there was an issue for some customers yesterday evening. Apologies for any inconvenience caused.

Regards
Paul

Thanks Paul, it was just bad luck with the timing then :-) I actually had a few more issues in the morning, but it seems to be fine now.

Tesco Mobile 3g - Anyone having Problems

Comments