Magnet broadband

Once again thanks for reply, Well fingers crossed i just hope that a new line will solve my problem if not i dont know what il do as il be into contract with eircom as well and getting proper ripped off 75 euro for 1.5mb connection for a year doesnt even bare thinking about.

Hi Gary.

I just signed up for the Magnet Force Max package, after being told by a sales rep that "We are fully available in your address and we can offer you up to 24Mb of dedicated broadband connection" after checking the address.

However, my current speed according to both your own speed test site and a couple of others is peaking at around 4.2Mb

I know "up to" 24 Mb is a relative thing, but 4Mb is a long ways short of that and there doesn't seem any point in me paying for up to 24Mb if there's no chance of me getting anywhere close. But then I would have expected the sales person to tell me that I could only get limited connection speeds if that was the case.

What would you suggest I do at this point?

Cheers.

Hi Guys,

Having suffered a horrendous experience with Magnet, I decided to come on and tell people about it, just to let you know what kind of a shambles they're capable of being.

We ordered their broadband service for our apartment in Smithfield on the 8th of July. The following week we received our equipment and were told that the phone line had been activated and we were good to go. When we couldnt get it working we contacted the technical support team, who constantly fobbed us saying they needed to elevate it to a 'Tier 2' problem, and someone else would be in touch. I don't understand why they have these people working in technical support if they're not capable of handling queries in the first place. In any event, having contacted them, probably about 15 times, over the past month, not once have any of my calls been returned. In fact, the only time somebody has got in touch with me was to arrange an engineers call out, which of course would involve putting an extra €100 in their coffers, so they don't seem to have a problem helping you if you're paying extra for it.

We were never made aware once that we would require an engineer to call out, and surely their sales team would know what kind of service is needed for our apartment block, as I would imagine we are not the first people there to use their 'services'.

Anyway, on Thu 4th August (11 Days Ago), I contacted them to cancel, and was told it had to be in writing, so I therefore emailed them. I haven't heard a single thing back from them, yet they were kind enough to send me out the invoice for a month that I haven't had a single second of internet connectivity. When I rang them again, I was told I needed to speak to their accounts team, and their retention team, and have twice called since to request they call me. Needless to say, as is the general trend with them, I didn't receive any call back. I was told that I am entitled to cancel, as it was within the 30 day cancellation period. It seems to be the case that if they totally ignore you, you won't be able to cancel.

As the moment, I can't order with another ISP because I am fearful they have somehow locked me into the full length of my contract by consistently ignoring my attempts to cancel it while I was entitled to. I literally cannot get any connection, am unwilling to pay €100 for an engineer (especially after the hassle they've put me through), and I'm finding it completely hopeless trying to get anywhere with any of the people they have working for them.

In short, I'm sure some people have had wonderful experiences with them, but from my dealings with them, they're the most unprofessional company I've come accross. They are helpful when singing up, but their after sales services are non existent. If you are planning on ordering the service with them, make sure that you ask a lot of questions about their ability to provide the service in your home, because if something goes wrong afterwards, then they will literally never help you, and completely ignore you.