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UPC - Channel Line Up and Package Changes from 4th January 2010 [Merged]

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Comments

  • #572
    Infoanon
    Registered Users, Registered Users 2 Posts: 4,916 ✭✭✭Infoanon


    paulm17781 wrote: »
    How can it be overcome? I deleted anything I had recorded from a channel changed name as I couldn't watch them.

    When a channel name changes you will get a no longer subscribed message when you try and view a recorded program - if you phone UPC they will correct this - there are more details on the UPC website


  • #573
    Cupart
    Closed Accounts Posts: 248 ✭✭Cupart


    10000maniacs wrote: »
    Road Wars, Street Wars, Airline, Lion Man.
    Whats not to like?:D

    :D:D:D


  • #574
    deanh
    Registered Users, Registered Users 2 Posts: 303 ✭✭deanh


    Elmo wrote: »
    I have yet to find skyARTS what number?

    and should I have FX and Good Food?


    Sky Arts 1 is only on the cable digital max package on channel 141 between ITV 4 and Alibi. FX and Good Food have not been added yet but it is rumoured they will be by the end of the month.


  • #575
    onform
    Registered Users, Registered Users 2 Posts: 493 ✭✭onform


    Sky3 makes ITV4 look like a half decent channel, and that is not saying much. :o

    UPC seem to be going down the 'quantity over quality' road.


  • #576
    yoyo
    Moderators, Technology & Internet Moderators Posts: 11,017 Mod ✭✭✭✭yoyo


    10000maniacs wrote: »
    Road Wars, Street Wars, Airline, Lion Man.
    Whats not to like?:D

    Glad Sky 3 is on it now, Road Wars, Street wars et all are class :cool::cool:

    Nick

    My Beer Glass collection site 🍺

    My Irish Callcards site



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  • #577
    icdg
    Moderators, Technology & Internet Moderators Posts: 12,337 Mod ✭✭✭✭icdg


    Merged


  • #578
    CO19
    Registered Users, Registered Users 2 Posts: 690 ✭✭✭CO19


    According to the price change leaflet that came out in my bill this week it says that Sky Arts 1 will be available to all digital packs but it's telling me when I put the channel on that "Access is denied" ! so I wonder what the story is there :confused:


  • #579
    WayneBRFC
    Closed Accounts Posts: 21 ✭WayneBRFC


    Checked out Wikipedia yesterday (granted it is easily editable) at about 2pm and it had the following numbers per channel below:

    139 - FX
    143 - Challenge
    144 - Watch
    145 - Yesterday
    227 - Military History
    229 - Crime & Investigation
    503 - Good Food
    506 - Eden
    510 - Bravo2
    514 - Blighty
    621 - Cartoonito
    622 - Disney XD

    Checked at around 4-ish yesterday and the page was back to what the EPG is currently. Checked to see if it had changed again about 20mins ago and it is still the current EPG, however it will be interesting to see if the channels listed end up on channel number location on EPG. Thought it was interesting to share considering UPC adding channels to their EPG like hotfire at the moment.


  • #580
    surf board
    Registered Users, Registered Users 2 Posts: 174 ✭✭surf board


    Looks alot like the Virgin lineup. New channels always welcome. I'd say theres a lot of filler on those channels but still some good programming. Now for them to push getting the Sky HD channels?!


  • #581
    Infoanon
    Registered Users, Registered Users 2 Posts: 4,916 ✭✭✭Infoanon


    surf board wrote: »
    Looks alot like the Virgin lineup. New channels always welcome. I'd say theres a lot of filler on those channels but still some good programming. Now for them to push getting the Sky HD channels?!

    Agree that is a Virgin line up - I expect Good Food to be on 503 and the gap from 137-140 to be filled by any other 'new'channels.

    As for Sky HD - cannot see Sky making the channels available anytime soon - indeed expect Sky to up the ante shortly in the battle with UPC


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  • #582
    digsy32
    Registered Users, Registered Users 2 Posts: 54 ✭✭digsy32


    I'm sorry in advance if this question has already been answered but I read through some of this thread and it's a bit confusing.

    We've had NTL for ages now with the Sky Sports package and one of those old boxes and no recording facilities. It is now costing €64 per month (€30 for sports and €34 for Max package).

    I now see on the NTL website that for new customers this costs €64 per month including digital +.

    Is it correct that I would have to pay €5 more than this to upgrade to digital + or is it possible to get it at the same price as new customers? It seems a bit unfair to have to pay more than new customers for the same package.

    Thanks


  • #583
    klingklang
    Registered Users, Registered Users 2 Posts: 265 ✭✭klingklang


    digsy32 wrote: »
    Is it correct that I would have to pay €5 more than this to upgrade to digital + or is it possible to get it at the same price as new customers? It seems a bit unfair to have to pay more than new customers for the same package.

    They will try to charge you the extra - ask to talk to the complaints/loyalty dept and they may waive it as they did for me recently.
    http://www.boards.ie/vbulletin/showthread.php?p=63978263#post63978263


  • #584
    Infoanon
    Registered Users, Registered Users 2 Posts: 4,916 ✭✭✭Infoanon


    CO19 wrote: »
    According to the price change leaflet that came out in my bill this week it says that Sky Arts 1 will be available to all digital packs but it's telling me when I put the channel on that "Access is denied" ! so I wonder what the story is there :confused:

    Did the leaflet contain details of the other channels to be added and when they would be added?


  • #585
    Stingray
    Registered Users, Registered Users 2 Posts: 235 ✭✭Stingray


    digsy32 wrote: »
    I now see on the NTL website that for new customers this costs €64 per month including digital +.

    Is it correct that I would have to pay €5 more than this to upgrade to digital + or is it possible to get it at the same price as new customers? It seems a bit unfair to have to pay more than new customers for the same package.

    Thanks

    I contacted their Sales about a similar price discrepancy, was told by the Sales guy to take a screenshot and send it to Customer Service as it wasn't right, did that and they replied.. "Thanks for your e-mail I have forwarded your request to the Sales department and they will contact you shortly...". Well over a week, looks like I'm caught in a loop


  • #586
    CO19
    Registered Users, Registered Users 2 Posts: 690 ✭✭✭CO19


    Infoanon wrote: »
    Did the leaflet contain details of the other channels to be added and when they would be added?

    Nah unfortunately, it just said about Sky Arts 1 being made available on all digital packs but yet it isn't available on all it seems :confused:


  • #587
    10000maniacs
    Registered Users, Registered Users 2 Posts: 5,616 ✭✭✭10000maniacs


    CO19 wrote: »
    Nah unfortunately, it just said about Sky Arts 1 being made available on all digital packs but yet it isn't available on all it seems :confused:
    Hi CO19,I never got that letter and I am on the Value+ HD pack.
    I just called the UPC customer service department armed with your info, and was informed that Sky Arts1 is only available on the MAX pack and will never be available on all digital packs. Not calling you a round shooter or anything, but are you sure that is what it says on the letter? UPC don't think so and they sent out the letter. :confused:


  • #588
    digsy32
    Registered Users, Registered Users 2 Posts: 54 ✭✭digsy32


    klingklang wrote: »
    They will try to charge you the extra - ask to talk to the complaints/loyalty dept and they may waive it as they did for me recently.
    http://www.boards.ie/vbulletin/showthread.php?p=63978263#post63978263

    Ok thanks for that. I'll probably give them a call tomorrow if i get a chance to see what they say.


  • #589
    digsy32
    Registered Users, Registered Users 2 Posts: 54 ✭✭digsy32


    Stingray wrote: »
    I contacted their Sales about a similar price discrepancy, was told by the Sales guy to take a screenshot and send it to Customer Service as it wasn't right, did that and they replied.. "Thanks for your e-mail I have forwarded your request to the Sales department and they will contact you shortly...". Well over a week, looks like I'm caught in a loop

    Yeah, it wouldn't surprise me at all if they try to give you the runaround. Sure let us know if you have any other developments.


  • #590
    CO19
    Registered Users, Registered Users 2 Posts: 690 ✭✭✭CO19


    10000maniacs wrote: »
    Hi CO19,I never got that letter and I am on the Value+ HD pack.
    I just called the UPC customer service department armed with your info, and was informed that Sky Arts1 is only available on the MAX pack and will never be available on all digital packs. Not calling you a round shooter or anything, but are you sure that is what it says on the letter? UPC don't think so and they sent out the letter. :confused:

    It wasn't a letter it was a little price change notice thing that came in the bill and yep definately said it, I read it a few times :D must have been a misprint so by the sounds of it:( I was shocked when I read it myself cause I presumed that it would only be available on the max, had an idea that it wouldn't be available on the value.


  • #591
    10000maniacs
    Registered Users, Registered Users 2 Posts: 5,616 ✭✭✭10000maniacs


    CO19 wrote: »
    It wasn't a letter it was a little price change notice thing that came in the bill and yep definately said it, I read it a few times :D must have been a misprint so by the sounds of it:( I was shocked when I read it myself cause I presumed that it would only be available on the max, had an idea that it wouldn't be available on the value.
    Cool, why not call them up and demand the Sky Arts 1 channel in lieu of the text on the price change notice. As you have it in writing, you are legally entitled to to this service. Call Freephone 1908.


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  • #592
    CO19
    Registered Users, Registered Users 2 Posts: 690 ✭✭✭CO19


    10000maniacs wrote: »
    Cool, why not call them up and demand the Sky Arts 1 channel in lieu of the text on the price change notice. As you have it in writing, you are legally entitled to to this service. Call Freephone 1908.

    Good thinkin,might just do that :) .


  • #593
    Rosser
    Registered Users, Registered Users 2 Posts: 591 ✭✭✭Rosser


    A slip of paper included with the bill does not constitute a formal offer so unfortunately UPC are not legally obliged to give you sky arts for free. For the few extra euro I think the Max pack is nearly better value anyway


  • #594
    Infoanon
    Registered Users, Registered Users 2 Posts: 4,916 ✭✭✭Infoanon


    Letter received from UPC today - the only additional channel to be added is FX...

    Don't know where CS got Good Food,Watch & Yesterday from - maybe in time.....lets hope!


  • #595
    WayneBRFC
    Closed Accounts Posts: 21 ✭WayneBRFC


    any number for FX on the EPG? If not hopefully FX is added soon, some good shows on there like NCIS plus they got Family Guy and American Dad also so you can't go wrong for a bit of comedy :D


  • #596
    Ranicand
    Closed Accounts Posts: 1,960 ✭✭✭Ranicand


    Infoanon wrote: »
    Letter received from UPC today - the only additional channel to be added is FX...

    Don't know where CS got Good Food,Watch & Yesterday from - maybe in time.....lets hope!
    No what about Sky Real Lives;)

    148k8i1.jpg


  • #597
    Infoanon
    Registered Users, Registered Users 2 Posts: 4,916 ✭✭✭Infoanon


    Thanks Ranicand 2 for posting that - I got a different letter ! same date !

    No mention of Sky Real lives... gave up on asking CS... you would think they would want to promote the services they have

    btw the letter I got made no mention of a price increase and i don't where they advertised this on their website because I could not find it in December


  • #598
    Infoanon
    Registered Users, Registered Users 2 Posts: 4,916 ✭✭✭Infoanon


    Another letter today ! different letter again,

    Sky 3 and Sky real lives coming shortly

    Sky Art & FX coming soon

    Wish CS had been right - prefer Watct,Yesterday & Good Food to the dross of Sky 3 & Real lives....


  • #599
    deanh
    Registered Users, Registered Users 2 Posts: 303 ✭✭deanh


    deanh wrote: »
    I was just checking the E.P.G. (Chorus cable version) for today and on the ITV4 listing for 6.30 this evening(Guinness Prem. Rugby highlights), the details say " Not available in the Republic of Ireland". Does this mean that the channel will have blocked access at this time?- which would be a first for U.P.C. This is the programme presented by Craig Doyle, but I was able to watch a repeat of last weeks show on the channel on Wednesday(?) in the clear. Perhaps rights belong to another channel at weekends.

    Have noticed this channel is blocked for certain programmes. Darts coverege was blank screen for most of last night(7pm to midnight). E.P.G. says 'not available in R.O.I." Tournament coverge takes up most of this afternoon and evening schedule. A.F.A.I.K. no other channel has irish rights so, perhaps, ITV haven't updated their rights contract yet? The blank screen reverted to programme at midnight even though darts was still on air. Is it the case that upc are trialing technology? perhaps a requirement before launching other channels?


  • #600
    JayDubiya
    Registered Users, Registered Users 2 Posts: 22 ✭JayDubiya


    Hey folks this has prob already been posted but I was on select extra with skysports addon, my monthly bill came to 60 quid. Tried to change onto that "sports lovers" package or whatever it's called on the website which is 58 a month for the exact same package and the website told me I was already on that, rang CS bout it and they switched me over no problem, was done and dusted in a few mins. I know it's only a couple quid a month but the point is that the CS team didn't try to screw me like I thought they would so for anyone out there who reckon they're being overcharged as an existing customer vs a new package it's definitely worthwhile ringing up. I was certainly pleasantly surprised with the results.


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  • #601
    podge018
    Registered Users, Registered Users 2 Posts: 1,834 ✭✭✭podge018


    anybody else lost ITV4 in the last day or 2?


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