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Your best and worst customer service experiences [rant & praise]

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    #272
    thelordofcheese
    Closed Accounts Posts: 4,368 ✭✭✭thelordofcheese


    Cianos wrote: »
    Misquote here I think?

    nope, i was segueing between two points.

    The first part was in reference to the sky/watershed/madness post the second being against the general "PC WORLD ARE WORSE THAN ROBO-HITLER" style posts.


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    #273
    Energizeer
    Registered Users Posts: 151 ✭✭Energizeer


    Chorus! omg Chorus! a UPC company. These guys could give lessons on how not to do business. I'm not even go into it, every single level of their customer service is pure SH!T!

    2nd to chorus would be Dell Computers. They are skillful at making crap computers, missing deadlines and completely random fck ups they have all the time.
    I ring them
    "Where's my order that I placed last month?!?!"
    SalesPerson:"Um sir, it says here you placed that order today?"
    Me: "NO I didn't"
    SalesPerson: "Yes you did. At 2.54pm today"
    Me:"what time is it now?"
    SalesPerson:"2 um 54.... uh your order will be shipped in 10 days. Is there anything else?"
    ME:"are you going to even apologize for your mistake!?"
    SalesPerson:"Sir it is unfortunate that your order has not been processed. It will have to be processed now."
    So the prat wouldn't even say sorry or move me upto next day delivery. Wha ta fuking joke like.

    I'm amazed that they can do business this way. They won't last like.

    Lidl products also suck!


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    #274
    thelordofcheese
    Closed Accounts Posts: 4,368 ✭✭✭thelordofcheese


    MagicMarker wrote: »
    Colour clashing is when you stab a customer in the face and the blood gets on your shirt.

    That makes sense. I suppose........


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    #275
    jim o doom
    Registered Users Posts: 1,474 ✭✭✭jim o doom


    Won't go for food in Cafe Irie in temple bar again - experience was most times I ate there, despite the food being exempliary, I was always waiting for food, once (due to stupidity perhaps) near 40 minutes - the second time this happened I never returned. Staff had been surley despite tipping. Pretentious bohemian gimps.


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    #276
    AnonoBoy
    Closed Accounts Posts: 22,559 ✭✭✭✭AnonoBoy


    admiralofthefleet wrote: »
    i was in the flowing tide pub a few years ago..... the pub is now closed down so im delighted

    Gah! When did it close down? :eek:


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    #277
    Slow Motion
    Closed Accounts Posts: 3,831 ✭✭✭Slow Motion


    thelordofcheese wrote: »
    I'm fairly sure that is not their job. I'd be stroppy too if i kept getting hapless members of the public strolling over to ask if this printer will work with their gamestation two when that's not what i'm getting hired to do.

    Besides, i'd only go in there if i knew what i was looking for. If you're asking people in PC world what to buy, you're already doing it wrong.
    They sell you stuff, don't expect them to actually know jack**** about what they are selling, you wouldn't ask somone working in pennys for fashion advice, would you?

    (and if you would, you shouldn't. I used to work there and i can't tell when colours clash)

    You quoted my post. Did you read it? I said I was directed to an "expert" who would be able to answer my questions about the video card I wanted to buy. Therefore yes he should know about the products, wether he did or not I don't know as I was ignored, this is where the common courtesy element of my post comes in i.e. actually speaking with me! Hopefully you will actually read this one.


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    #278
    John Mason
    Hosted Moderators Posts: 10,661 ✭✭✭✭John Mason


    Eircom

    UTV Broadband

    Prestige Insurance - told me they were refusing my claim for storm damage, sent me a letter and then wrote to me again 6 months letter and told me that as they hadnt received any receipts from me they were cancelling my claim!!!!!!!!

    CCPP Insurance - Took my direct debit every month then when i made a claim, they cancelled my policy, claiming that i never had a policy with them - solicitors were involved

    The Insurance Company Harvey Norman use, had to take them to the small claims court - they settle before it got to court but it still took a year and half to get my insurance money refunded.

    Vodafone - charged me for calls overseas when i clearly wasnt overseas

    Tesco both garage and shop - ignorant idiots

    NTL - obvious reasons

    any resturant who serve me fish claiming it to be the vegetarian option

    Marks and Spencers - that shop is just lazy people

    Woodies in Finglas - when you can find staff, they are rude and stupid

    thats all for now, i will probably think up more later


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    #279
    nice1franko
    Closed Accounts Posts: 2,300 ✭✭✭nice1franko


    Smokes for *anyone* in duty free.

    Them: "Fer Fuxake Frank, I'm going to buy them anyway - it'll just cost me more!!"

    Me: "No. They're bad for ye. Will you not have a litre of vodka instead?"


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    #280
    admiralofthefleet
    Closed Accounts Posts: 15,515 ✭✭✭✭admiralofthefleet


    AnonoBoy wrote: »
    Gah! When did it close down? :eek:

    a good while now, possibly 2 years


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    #281
    IronMan
    Closed Accounts Posts: 598 ✭✭✭IronMan


    Tesco - Shít quality fruit and vegetables, products out of date left on the shelves, and a general attitude of "we are rogering you up the brown eye and there is nothing you can do about it". Lidl and Superquinn for all groceries going forward.

    Eircom: Absolutely no concept of customer service. A particularly obnoxious agent told me to shut up when I rang them before. I spent three weeks trying to find someone who would reply to the complaint I submitted. Nothing. I then found out the email address of the chief executive, and emailed him my original complaint, alongside the email addresses of all the people who ignored me, and a copy of a contract indicating that I was moving €50K worth of business to a new telco supplier.

    A very large amount of pubs in Dublin city centre no longer get my custom. Obnoxious bouncers, a rubbish range of piss poor beer, a man in the toilets handing me sheets of paper to dry my hands, surly staff. And they wonder why they are haemorrhaging customers.


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    #282
    biko
    Registered Users Posts: 81,223 ✭✭✭✭biko


    Free range only
    I'll never get Cilit Bang, such annoying ads. Actually hate any pink detergent because of this.
    I never fill up at Shell.


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    #283
    anniehoo
    Registered Users Posts: 6,596 ✭✭✭anniehoo


    AnonoBoy wrote: »

    Personally I won't go to those ****e nightclubs Lilly's, Annabelle's, Lizzy's, Trixibelle's - all those sorts.

    Include Velvet Nightclub in Swords in that. They refused to allow me wear a Santa hat on christmas weekend as it wasnt the "dress code". That i could just about get my head around, but the bouncers were actually appalling and your wan valerie roe was an ignorant cow at the door.

    Cillit Bang just because the ad is sooo annoying!

    Four Star Pizza due to delivery of a pizza 2 and a half hours later that was freezing cold and shockingly bad customer service.


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    #284
    Beruthiel
    Moderators, Social & Fun Moderators Posts: 42,362 Mod ✭✭✭✭Beruthiel


    I have not shopped in Dunnes Stores since 1984 after their treatment of the anti-apartheid strikers and their complete disregard for what was going on in South Africa at the time.


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    #285
    MagicMarker
    Banned (with Prison Access) Posts: 32,865 ✭✭✭✭MagicMarker


    Beruthiel wrote: »
    I have not shopped in Dunnes Stores since 1984 after their treatment of the anti-apartheid strikers and their complete disregard for what was going on in South Africa at the time.
    Wow, you're old... :D All i was concerned about in 1984 was some woman shoving tits in my face.


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    #286
    thelordofcheese
    Closed Accounts Posts: 4,368 ✭✭✭thelordofcheese


    Slow Motion wrote: »
    You quoted my post. Did you read it? I said I was directed to an "expert" who would be able to answer my questions about the video card I wanted to buy. Therefore yes he should know about the products, wether he did or not I don't know as I was ignored, this is where the common courtesy element of my post comes in i.e. actually speaking with me! Hopefully you will actually read this one.

    No, i like to just hammer my face off the keyboard. Thankfully, it always makes sense and is always right.

    Unless PC world now have a seperate repairs and expert desk (and they may well have, it *has* been a while), i think you were just sent over to the guy who's job it is to fix peoples machines and fuck all else.
    In that case someone just offloaded you onto someone else because they're too lazy or whatever, i'd be peeved. Hell, I'd ignore you so hard your children would be born with a severe craving for attention.

    And my other point was why were you asking these people anything? Seriously. Why are you prepaired to spend a few hundred quid without knowing what you're buying? I don't get it.


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    #287
    Dragan
    Closed Accounts Posts: 13,497 ✭✭✭✭Dragan


    biko wrote: »
    I'll never get Cilit Bang, such annoying ads.

    Barry Scott was fired.

    :)

    For me, i don't eat in McDonalds, Burger King etc anymore.

    I don't buy equipment from Spectra of Fuji stores because of their insane markups either plus the inability of staff to answer simple questions ime.


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    #288
    MagicMarker
    Banned (with Prison Access) Posts: 32,865 ✭✭✭✭MagicMarker


    Right now, i really wish i could tell all recruitment agencies to fúck off!! Unfortunately, they're the only ones giving me call backs. :( Bastards!!


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    #289
    Miguel_Sanchez
    Closed Accounts Posts: 8,417 ✭✭✭Miguel_Sanchez


    admiralofthefleet wrote: »
    a good while now, possibly 2 years

    The Flowing Tide on Abbey Street? I had a drink in there last month.


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    #290
    Bendihorse
    Registered Users Posts: 1,017 ✭✭✭Bendihorse


    My hair dresser. Iv been going to her for 8 years now, every 4 months spending in or around 100euro each time. I have sent her tonnes of business over the years, mother, sisters, cousins, aunts, friends, brothers girlfriend, boyfriends sister etc etc

    Anyway, 4 weeks ago i made an appointment 4 days in advance as usual. Turned up and she asked me what i wanted. She then proceeded to set up a junior at putting in my highlights >:( After which, she came over and asked me what style i wanted. I explained. She literally spend 30seconds cutting the bottom 3 inches off the lenght of my hair, never trimmed any of my layers or anything then charged me 140euro for the pleasure. 40-60euro more than it usually is.


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    #291
    MagicMarker
    Banned (with Prison Access) Posts: 32,865 ✭✭✭✭MagicMarker


    RTE wrote: »
    Hello Everyone,
    RTE are currently working on a programme to do with consumer issues. We would like to hear your consumer experiences. Please contact us in confidence at consumer.response@rte.ie.
    We look forward to hearing from you!
    RTE: that's another one!! What a shíte channel, never watch it!


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    #292
    Miguel_Sanchez
    Closed Accounts Posts: 8,417 ✭✭✭Miguel_Sanchez


    The Catholic Church.


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    #293
    Miguel_Sanchez
    Closed Accounts Posts: 8,417 ✭✭✭Miguel_Sanchez


    Bendihorse wrote: »
    She literally spend 30seconds cutting the bottom 3 inches off the lenght of my hair, never trimmed any of my layers or anything then charged me 140euro for the pleasure. 40-60euro more than it usually is.

    Why didn't you say something along the lines of "Will you trim my layers please?"


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    #294
    razorblunt
    Registered Users Posts: 17,300 ✭✭✭✭razorblunt


    RTE wrote: »
    Hello Everyone,
    RTE are currently working on a programme to do with consumer issues. We would like to hear your consumer experiences. Please contact us in confidence at consumer.response@rte.ie.
    We look forward to hearing from you!

    Dont get me started on RTE, the annual wages of Messrs Kenny and Ryan. Wasting our licence fees.

    Then having to watch shows like "Who do you think you are?" sending Dana to America... and not leaving her there!


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    #295
    admiralofthefleet
    Closed Accounts Posts: 15,515 ✭✭✭✭admiralofthefleet


    Jeff_Lebowski wrote: »
    The Flowing Tide on Abbey Street? I had a drink in there last month.

    your right, sorry. i got it mixed up with the one opposite, the plough?


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    #296
    dr.bollocko
    Moderators, Music Moderators Posts: 35,943 Mod ✭✭✭✭dr.bollocko


    Goddamn Starbucks.
    When was coffee ever 4 euro 50?
    Frigging everywhere selling nothing. And bloody juice bars.
    Don't you lie to me about your supposed health benefits with your sugary crap.


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    #297
    6th
    Registered Users Posts: 17,247 ✭✭✭✭6th


    I refuse to go see Jimmy Carr after he cancelled a gig years ago last minute.


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    #298
    DubTony
    Registered Users Posts: 3,269 ✭✭✭DubTony


    EcoGirl wrote: »
    We dumped SKY too. I really resented giving them my money anyway, but the last straw was when they showed graphic trailers for murder programmes during the ads for innocuous programmes which my 10 year old was watching - and a) it was almost impossible to find somebody to contact to speak to about it and b) they didn't care when I did get to talk to somebody...............
    So they'll never know, and yes, I know they probably won't care. But I'm definitely voting with my feet on that.

    WTF? That's like blaming the postman for bringing a bill.
    +1 channels are simply a repeat of what was shown an hour earlier. doesn't mean the ads are the same.
    Shoot the messenger, why don't you?


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    #299
    Miguel_Sanchez
    Closed Accounts Posts: 8,417 ✭✭✭Miguel_Sanchez


    Dragan wrote: »
    Barry Scott was fired.

    :)

    For me, i don't eat in McDonalds, Burger King etc anymore.

    Great Barry Scott story here:
    http://www.plasticbag.org/archives/2005/09/on_cillit_bang_and_a_new_low_for_marketers/


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    #300
    javaboy
    Registered Users Posts: 15,094 ✭✭✭✭javaboy


    thelordofcheese wrote: »
    No, i like to just hammer my face off the keyboard. Thankfully, it always makes sense and is always right.

    Unless PC world now have a seperate repairs and expert desk (and they may well have, it *has* been a while), i think you were just sent over to the guy who's job it is to fix peoples machines and fuck all else.
    In that case someone just offloaded you onto someone else because they're too lazy or whatever, i'd be peeved. Hell, I'd ignore you so hard your children would be born with a severe craving for attention.

    And my other point was why were you asking these people anything? Seriously. Why are you prepaired to spend a few hundred quid without knowing what you're buying? I don't get it.

    Stop trolling. He knew what he was buying. He just had a few quick questions. Maybe he couldn't find some tiny detail he needed to know from the internet.

    Anyway PC world's own ads talk about their knowledgeable staff being able to help so they should be able to answer at least the basics. And if they are just salesmen as was claimed, what the hell are they doing ignoring a customer?


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    #301
    COH
    Registered Users Posts: 7,111 ✭✭✭COH


    The local Londis. Hate them, bought food and milk that was gone off there one too many times. When I brought milk back the last time the conversation went as follows ...

    Me - 'sorry, this is gone off can I have a refund?',
    Guy behind counter - 'yeah I know, just grab another two cartons'.
    Me - 'You're selling milk you know is gone off??'
    Guy - 'Yeah, just grab another two cartons'
    Me - 'Why would I do that if its all gone off? Refund please'
    Guy - 'No.'
    Me - 'Ok, I'm finished talking to you, get your manager'
    Guy -'Fine Ill give you a refund'
    Me - 'Thanks, and get the manager'.


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