BT mega slow last couple of days!! Anyone else?

Calebmcd · 10-09-2008 10:44am

Reconnected about 11 times last night

Tested every ip

first 6 were 78 all bad

then next 2 were 194 ok but double pings

then a 78 again bad

And a 200 good

And finally a 210 Good and thats where i'm at now.

Rebooting does not always work

My modem has a disconnect option always works

quad_red · 10-09-2008 10:50am

boopolo wrote: »

How long did you disconnect it for?
I find that if I leave it off for over 30secs I get a new IP.

Boo

Yeah, first two times was just turn on and off. So the process probably took less than 30 seconds.

But the last time I walked off and washed my teeth, so it was a few minutes.

Anyway, I just found out Magnet do service our apartments now! So gonna talk to them now. Ohhh baby, come to papa!

unnamed · 10-09-2008 11:10am

My ADSL Line speed is currently 6143/507 Kbps. I was previously getting >20Mb/1Mb.

I was talking to Tech Support, and they said it's a temporary measure to fix the general slow down problem they are having.

Anyone else have this?

I'm on the beggars bush exchange.

peejay1986 · 10-09-2008 11:17am

Calebmcd wrote: »

Reconnected about 11 times last night

Tested every ip

first 6 were 78 all bad

then next 2 were 194 ok but double pings

then a 78 again bad

And a 200 good

And finally a 210 Good and thats where i'm at now.

Rebooting does not always work

My modem has a disconnect option always works

What router are you using?

lphchild · 10-09-2008 12:37pm

I've rung Comreg who say take it up with BT - lodge formal compliant, wait 10 days etc. and they are unaware of any dispute or problems between BT (etc.) and Eircom or that customers are being effected countrywide. They say there's noone as a consumer we can contact to find out anything about it - basically - tough. BT say it's a problem with Eircom and they're in negotiations, revolves around bitstream customers - said I could apply to upgrade to LLU connection - but I'd have to pay - that make sense???

Really driving me bonkers at this stage 3 mobile is faster...

ken90 · 10-09-2008 2:00pm

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\User>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.253.67]
over a maximum of 30 hops:

1 19 ms 19 ms 20 ms bas508.cwt.esat.net [19]
2 19 ms 18 ms 20 ms vlan500.rt501.cwt.esat.net [193.95.136.124]
3 18 ms 19 ms 20 ms vlan51.rt001.cwt.esat.net [193.95.130.137]
4 19 ms 19 ms 19 ms ge0-0.core001.cwt.esat.net [193.95.129.1]
5 46 ms 49 ms 52 ms pos2-0.br001.ldn.esat.net [193.95.131.14]
6 34 ms 35 ms 32 ms bbc-gw0-linx.prt0.thdoe.bbc.co.uk [195.66.224.10
3]
7 33 ms 32 ms 32 ms 212.58.238.153
8 35 ms 36 ms 35 ms te12-1.hsw1.cwwtf.bbc.co.uk [212.58.239.234]
9 37 ms 36 ms 36 ms www-vip.cwwtf.bbc.co.uk [212.58.253.67]

Trace complete.

C:\Documents and Settings\User>

Theis is my traceroute.

I have been regulary cut off particulary since upgrade.

BT support mantra "Oh you are 5.6 Kilomotres from the exchange"

They have downgraded me from Pack 3 to Pack 1,
as they insisted that my connection would
synch better at 1 MB.

Its not a bit better!

Does 5.6 K. make it difficult to get broadband?

Tim131 · 10-09-2008 2:16pm

This is ridiculous, I'm on option three, and my router syncs a 22MB and am getting this:

I'm on a 78. IP address, and cannot get rid of it.

Before I contacted BT to change me to a 24MB exchange I was fine, but now...

I think I'll give 'em an earful now.

Anti · 10-09-2008 2:39pm

It shouldn't Im about 7k from my exchange and when it does eventually sync with a non 78.XX ip addy its fine. But with a 78.XX ip i may aswell be on a 14.4k baud modem. At this stage id be happy with a 512k line of old with decent pings. I do all my downloading in work anyway.

quad_red · 10-09-2008 2:57pm

I mailed BT last night telling them that I was seriously unhappy with the service. I, once again, told them I was unhappy at the speed of the service at peak times. But also went over the recent problem where speeds even off peak are appalling. Brought up the 78.xx IP address issue so they couldn't bulls**t.

Now, I never received a response before so I didn't expect one now. Called BT this morning and told them I wanted to cancel the service, it was appalling, and I was moving to another provider.

The magic word: cancel

I missed a call from their cancellation team at lunch and I just got this reply email:

We are aware of an intermittent performance issue affecting some of our Consumer BT Broadband customers at peak times. This issue is currently being investigated by our network experts. We will provide an update on this issue as soon as we have more information. We are working to resolve the issue as quickly as possible and apologise for any inconvenience caused. At the moment the estimated fix time is Thursday afternoon.

cian1500ww · 10-09-2008 3:00pm

quad_red wrote: »

I mailed BT last night telling them that I was seriously unhappy with the service. I, once again, told them I was unhappy at the speed of the service at peak times. But also went over the recent problem where speeds even off peak are appalling. Brought up the 78.xx IP address issue so they couldn't bulls**t.

Now, I never received a response before so I didn't expect one now. Called BT this morning and told them I wanted to cancel the service, it was appalling, and I was moving to another provider.

The magic word: cancel

I missed a call from their cancellation team at lunch and I just got this reply email:

We are aware of an intermittent performance issue affecting some of our Consumer BT Broadband customers at peak times. This issue is currently being investigated by our network experts. We will provide an update on this issue as soon as we have more information. We are working to resolve the issue as quickly as possible and apologise for any inconvenience caused. At the moment the estimated fix time is Thursday afternoon.

Great find mate, seems to match the next batch of upgrades whicha re also scheduled for tomorrow.

phill106 · 10-09-2008 3:01pm

quad_red wrote: »

I mailed BT last night telling them that I was seriously unhappy with the service. I, once again, told them I was unhappy at the speed of the service at peak times. But also went over the recent problem where speeds even off peak are appalling. Brought up the 78.xx IP address issue so they couldn't bulls**t.

Now, I never received a response before so I didn't expect one now. Called BT this morning and told them I wanted to cancel the service, it was appalling, and I was moving to another provider.

The magic word: cancel

I missed a call from their cancellation team at lunch and I just got this reply email:

We are aware of an intermittent performance issue affecting some of our Consumer BT Broadband customers at peak times. This issue is currently being investigated by our network experts. We will provide an update on this issue as soon as we have more information. We are working to resolve the issue as quickly as possible and apologise for any inconvenience caused. At the moment the estimated fix time is Thursday afternoon.

afraid it wasnt the threat of cancellation, i got the same email, all i did was mail them 2 nights ago, complaining about the service, and pointing out the 78 thing

Dear Phillip,

We are aware of an intermittent performance issue affecting some of our Consumer BT Broadband customers at peak times. This issue is currently being investigated by our network experts. We will provide an update on this issue as soon as we have more information. We are working to resolve the issue as quickly as possible and apologise for any inconvenience caused. At the moment the estimated fix time is Thursday afternoon.

Regards,

*Insert agent's name here*| BT Residential Technical Support | www.btireland.ie/help | 1890 923 111

quad_red · 10-09-2008 3:11pm

phill106 wrote: »

afraid it wasnt the threat of cancellation, i got the same email, all i did was mail them 2 nights ago, complaining about the service, and pointing out the 78 thing

:P And there was I feeling all special.

So it's something to do with them upgrading the network?

ie. So my supposedly 3 meg line (found an email from August which said we were being upgraded) which usually tops out at around 1 meg, has now collapsed to 150kb/s so other people can get 7/12/24 meg lines?

I am not amused.

cian1500ww · 10-09-2008 3:18pm

quad_red wrote: »

:P And there was I feeling all special.

So it's something to do with them upgrading the network?

ie. So my supposedly 3 meg line (found an email from August which said we were being upgraded) which usually tops out at around 1 meg, has now collapsed to 150kb/s so other people can get 7/12/24 meg lines?

I am not amused.

Maybe they have come up with a fix and are implementing it along with the Phase 3 upgrades.

phill106 wrote:

Dear Phillip,

We are aware of an intermittent performance issue affecting some of our Consumer BT Broadband customers at peak times. This issue is currently being investigated by our network experts. We will provide an update on this issue as soon as we have more information. We are working to resolve the issue as quickly as possible and apologise for any inconvenience caused. At the moment the estimated fix time is Thursday afternoon.

Philip, you should remove the BT tech's name, mods don't like it as far as I know.

phill106 · 10-09-2008 3:25pm

cian1500ww wrote: »

Maybe they have come up with a fix and are implementing it along with the Phase 3 upgrades.

Philip, you should remove the BT tech's name, mods don't like it as far as I know.

done

hellboy99 · 10-09-2008 3:25pm

This is my 3MB service:

cian1500ww · 10-09-2008 4:29pm

My 3meg service:

kleefarr · 10-09-2008 4:34pm

My BT connection has ben down for about 6 hours. Went off about 10am and came back on around half an hour ago. I thought "they must be doing something major to improve things" and have just done a quick check..

Pings are a lot better, well, better than they were when they were 200-500ms..

But the speeds are still CRAP!!!

Limerick is no better...

phill106 · 10-09-2008 6:11pm

they all seem universally mediocre tonight..

Supercell · 10-09-2008 6:14pm

My alleged 4mb connection this evening:-

This should be OK for browsing but you tube and any websites with graphics just are terrible Youtube is unusable last couple of days.

Elem · 10-09-2008 6:17pm

quad_red wrote: »

They've never returned my emails.

The last time I called the twat on the other end of the line insisted that he would not escalate the issue until I 'reset my modem', because this was most likely affecting the speed.

The fact that (at the time) the speed problems were all at peak times was inconsequential to him.

I hate BT. But the only alternative is those thieving clowns at Eircom.

Oh, how NTL & Smart hath forsaken our quiet corner of Dublin.

Think I'll wait another 2 months untill my contract is up with BT and then switch to magnet like you. Does magnet not share exchanges with other companies?

,8,1 · 10-09-2008 6:23pm

Alleged 3Mbit line, 213.* IP address:

phill106 · 10-09-2008 6:25pm

they all seem universally mediocre tonight..

rrolfe · 10-09-2008 6:49pm

just found this in BT support section

http://btireland.custhelp.com/cgi-bin/btireland.cfg/php/enduser/std_adp.php?p_faqid=337&p_created=1085137638&p_sid=Gwyh4xdj&p_lva=&p_sp=cF9zcmNoPSZwX3NvcnRfYnk9JnBfZ3JpZHNvcnQ9JnBfcm93X2NudD00NTAmcF9wcm9kcz0mcF9jYXRzPSZwX3B2PSZwX2N2PSZwX3NlYXJjaF90eXBlPWFuc3dlcnMuc2VhcmNoX25sJnBfcGFnZT0x&p_li=&p_topview=1

Why are my broadband speeds so slow?

** 08/09/2008 NETWORK UPDATE **

We are aware of an intermittent performance issue affecting some of our Consumer BT Broadband customers at peak times. This issue is currently being investigated by our network experts.

If you are experiencing slowness on your BT Broadband connection at peak times, please click here to send an email to our support team along with the following details:

1.
Your name
2.
Broadband circuit phone number
3.
Date and time you encountered performance issues
4.
Public IP address - this can be obtained by visiting the site www.whatsmyip.org
5.
Websites to which you experienced these issues
6.
Operating System - e.g. Windows XP, Mac OS10.5 etc.
7.
Broadband Router Model - e.g. Voyager 2110, ZyXEL P660HW-D1, Netopia etc.

We will provide an update on this issue as soon as we have more information. We are working to resolve the issue as quickly as possible and apologise for any inconvenience caused. At the moment there is no estimated fix time.

Supercell · 10-09-2008 6:58pm

I've marked in my calender the date i need to move from Esat, painful lesson learned...over billing, under performing product, worse than useless customer care, never ever again.
I have no doubt they wil continue to bill me even after I move....it would be funny if it wasn't me caught in the headlights

hellboy99 · 10-09-2008 7:01pm

I'm on IP 213, ping is 320ms, can't even run speedtest my net is that slow now.

BT say it will be fixed Thursday.

rrolfe · 10-09-2008 7:05pm

I have to say pre-upgrade there were absolutely fine speed wise.
no disconnects, solid predicable speed that was never affected by peak time.

billing was a joke from day one. only time i ever got anything from them in writing was an overdue notice.

going to give them a bit more time i am getting 6 megs down on a good day but that's less than half of what i should be getting

Zonda999 · 10-09-2008 8:58pm

Supercell wrote: »

Youtube is unusable last couple of days.

I have this problem a lot of the time too.I use this.It helps the majority of videos but there just seem to be some videos that cant be speeded up

MickeyD · 10-09-2008 9:28pm

Service improved greatly for me tonight (on a 78 address if that makes any difference) - youtube vids loading like they should, back to ~20ms pings to boards.ie etc.

lmimmfn · 10-09-2008 9:48pm

this is happening to UTV customers too( in the UTV speed problem thread ), speedtest.net for limerick was giving me 77kbps download, galway fluctuating between ~700-2400kbps download/~315 upload for my 4Mb

vishal · 10-09-2008 9:58pm

my god, what a f***-up!

BT mega slow last couple of days!! Anyone else?

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