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Tabula Rasa connecton problems (tracert incl)

  • 03-12-2007 4:38pm
    #1
    DaZulu
    Closed Accounts Posts: 27 ✭


    I am having trouble connecting to the tabula rasa servers. I get stuck on a 'Sending Server Request' message after logging into the game. I've managed to get into the game once and play for 20 minutes before being disconnected. So I ran the plaync network tool and it ran a trace...
    Route for Eu/Europe (206.127.147.196)

Tracing route to 206-127-147-196.plaync.com [206.127.147.196] over a maximum of 30 hops:
  0  mycomputer [192.168.0.136] 
  1  192.168.0.1 
  2  10.94.128.1 
  3  089-101-162193.ntlworld.ie [89.101.162.193] 
  4  213.46.165.53 
  5  nl-ams-rc-01-pos-0-1.chellonetwork.com [213.46.160.13] 
  6  213.46.183.186 
  7  ge-3-1-7.ams11.ip.tiscali.net [213.200.75.57] 
  8  so-2-1-0.fra10.ip.tiscali.net [213.200.82.86] 
  9     *        *        *     

Computing statistics for 22 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address

  0                                           mycomputer [192.168.0.136] 
                                0/  10 =  0%   |
  1    1ms     0/  10 =  0%     0/  10 =  0%  192.168.0.1 
                                0/  10 =  0%   |
  2  ---      10/  10 =100%    10/  10 =100%  10.94.128.1 
                                0/  10 =  0%   |
  3   17ms     0/  10 =  0%     0/  10 =  0%  089-101-162193.ntlworld.ie [89.101.162.193] 
                                0/  10 =  0%   |
  4   14ms     0/  10 =  0%     0/  10 =  0%  213.46.165.53 
                                0/  10 =  0%   |
  5   48ms     0/  10 =  0%     0/  10 =  0%  nl-ams-rc-01-pos-0-1.chellonetwork.com [213.46.160.13] 
                                0/  10 =  0%   |
  6   48ms     0/  10 =  0%     0/  10 =  0%  213.46.183.186 
                               10/  10 =100%   |
  7  ---      10/  10 =100%     0/  10 =  0%  ge-3-1-7.ams11.ip.tiscali.net [213.200.75.57] 
                                0/  10 =  0%   |
  8  ---      10/  10 =100%     0/  10 =  0%  so-2-1-0.fra10.ip.tiscali.net [213.200.82.86] 
                                0/  10 =  0%   |
  9  ---      10/  10 =100%     0/  10 =  0%  mycomputer [0.0.0.0] 

Trace complete.
############### Ended: Path Ping/Trace Route Tests

    Any ides what's up with that packet loss? :s and is that my problem?


«1

Comments

  • #2
    K84
    Closed Accounts Posts: 24 ✭K84


    Hi there,

    Getting exactly the same problem - noticed we're both on NTL Ireland and it drops in Tiscali somewhere. I've read on other boards that currently Tiscali and Pipex are dropping connections to games in peak times - no idea why.
    Windows IP Configuration
 
        Host Name . . . . . . . . . . . . : andrewmachine
        Primary Dns Suffix  . . . . . . . : 
        Node Type . . . . . . . . . . . . : Unknown
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No
 
Ethernet adapter Local Area Connection:
 
        Connection-specific DNS Suffix  . : 
        Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit Ethernet
        Physical Address. . . . . . . . . : 00-0C-6E-01-EC-F6
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : 192.168.1.101
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.1.1
        DHCP Server . . . . . . . . . . . : 192.168.1.1
        DNS Servers . . . . . . . . . . . : 89.101.160.4
                                            89.101.160.5
        Lease Obtained. . . . . . . . . . : 04 December 2007 13:06:07
        Lease Expires . . . . . . . . . . : 05 December 2007 13:06:07
 
############### Ended: Local IP Config
 
############### Beginning: IP check
 WAN IP: 89.100.90.XXX
############### Ended: end check
 
############### Beginning: NSLookups
 IP Address Information: [URL="http://www.playtr.com"]www.playtr.com[/URL]
  206.127.153.153
 IP Address Information: boards.playtr.com
  206.127.153.168
 IP Address Information: tabularasa.patcher.ncsoft.com
  206.127.148.73
 
############### Ended: NSLookups
 
############### Beginning:  Updaters & Login Port Tests.
 Check: Login Server Check (216.107.248.131) --> successful
############### Ended: Port Tests
 
############### Beginning: Path Ping/ Trace Route Tests
Route for US/North America (216.107.244.7)
 
Tracing route to 216.107.244-7.plaync.com [216.107.244.7]
over a maximum of 30 hops:
  0  andrewmachine [192.168.1.101] 
  1  192.168.1.1 
  2  10.91.128.1 
  3  089-101-162049.ntlworld.ie [89.101.162.49] 
  4  213.46.165.53 
  5  nl-ams-rc-01-pos-0-1.chellonetwork.com [213.46.160.13] 
  6  213.46.183.186 
  7  fr3.ams.llnw.net [195.69.145.133] 
  8  tge5-1.fr4.lga.llnw.net [69.28.171.86] 
  9  ve2002.fr3.lga.llnw.net [69.28.171.201] 
 10  tge1-2.fr4.ord.llnw.net [69.28.171.193] 
 11  ve6.fr3.ord.llnw.net [69.28.172.41] 
 12  tge1-3.fr4.sjc.llnw.net [69.28.171.66] 
 13  ve5.fr3.sjc.llnw.net [69.28.171.209] 
 14  tge1-1.fr4.lax.llnw.net [69.28.171.117] 
 15  ve6.fr3.lax.llnw.net [69.28.171.205] 
 16     *        *        *     
Computing statistics for 40 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           andrewmachine [192.168.1.101] 
                                0/  10 =  0%   |
  1    0ms     0/  10 =  0%     0/  10 =  0%  192.168.1.1 
                                0/  10 =  0%   |
  2  ---      10/  10 =100%    10/  10 =100%  10.91.128.1 
                                0/  10 =  0%   |
  3   10ms     0/  10 =  0%     0/  10 =  0%  089-101-162049.ntlworld.ie [89.101.162.49] 
                                0/  10 =  0%   |
  4    7ms     0/  10 =  0%     0/  10 =  0%  213.46.165.53 
                                0/  10 =  0%   |
  5   46ms     0/  10 =  0%     0/  10 =  0%  nl-ams-rc-01-pos-0-1.chellonetwork.com [213.46.160.13] 
                                0/  10 =  0%   |
  6   42ms     0/  10 =  0%     0/  10 =  0%  213.46.183.186 
                                0/  10 =  0%   |
  7  ---      10/  10 =100%    10/  10 =100%  fr3.ams.llnw.net [195.69.145.133] 
                                0/  10 =  0%   |
  8  109ms     0/  10 =  0%     0/  10 =  0%  tge5-1.fr4.lga.llnw.net [69.28.171.86] 
                                0/  10 =  0%   |
  9  118ms     0/  10 =  0%     0/  10 =  0%  ve2002.fr3.lga.llnw.net [69.28.171.201] 
                                0/  10 =  0%   |
 10  137ms     0/  10 =  0%     0/  10 =  0%  tge1-2.fr4.ord.llnw.net [69.28.171.193] 
                                0/  10 =  0%   |
 11  139ms     0/  10 =  0%     0/  10 =  0%  ve6.fr3.ord.llnw.net [69.28.172.41] 
                                0/  10 =  0%   |
 12  187ms     0/  10 =  0%     0/  10 =  0%  tge1-3.fr4.sjc.llnw.net [69.28.171.66] 
                                0/  10 =  0%   |
 13  169ms     0/  10 =  0%     0/  10 =  0%  ve5.fr3.sjc.llnw.net [69.28.171.209] 
                                0/  10 =  0%   |
 14  170ms     0/  10 =  0%     0/  10 =  0%  tge1-1.fr4.lax.llnw.net [69.28.171.117] 
                                0/  10 =  0%   |
 15  179ms     0/  10 =  0%     0/  10 =  0%  ve6.fr3.lax.llnw.net [69.28.171.205] 
                               10/  10 =100%   |
 16  ---      10/  10 =100%     0/  10 =  0%  andrewmachine [0.0.0.0] 
 
Trace complete.
 
Route for Eu/Europe (206.127.147.196)
 
Tracing route to 206-127-147-196.plaync.com [206.127.147.196]
over a maximum of 30 hops:
  0  andrewmachine [192.168.1.101] 
  1  192.168.1.1 
  2  10.91.128.1 
  3  089-101-162049.ntlworld.ie [89.101.162.49] 
  4  dbln-t2core-b-ge-2-2-0-0.aorta.net [213.46.165.17] 
  5  nl-ams-rc-01-pos-0-1.chellonetwork.com [213.46.160.13] 
  6  213.46.183.186 
  7  ge-3-1-7.ams11.ip.tiscali.net [213.200.75.57] 
  8  so-2-1-0.fra10.ip.tiscali.net [213.200.82.86] 
  9     *        *        *     
Computing statistics for 22 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           andrewmachine [192.168.1.101] 
                                0/  10 =  0%   |
  1    0ms     0/  10 =  0%     0/  10 =  0%  192.168.1.1 
                                0/  10 =  0%   |
  2  ---      10/  10 =100%    10/  10 =100%  10.91.128.1 
                                0/  10 =  0%   |
  3    9ms     0/  10 =  0%     0/  10 =  0%  089-101-162049.ntlworld.ie [89.101.162.49] 
                                0/  10 =  0%   |
  4   10ms     0/  10 =  0%     0/  10 =  0%  dbln-t2core-b-ge-2-2-0-0.aorta.net [213.46.165.17] 
                                0/  10 =  0%   |
  5   37ms     0/  10 =  0%     0/  10 =  0%  nl-ams-rc-01-pos-0-1.chellonetwork.com [213.46.160.13] 
                                0/  10 =  0%   |
  6   40ms     0/  10 =  0%     0/  10 =  0%  213.46.183.186 
                               10/  10 =100%   |
  7  ---      10/  10 =100%     0/  10 =  0%  ge-3-1-7.ams11.ip.tiscali.net [213.200.75.57] 
                                0/  10 =  0%   |
  8  ---      10/  10 =100%     0/  10 =  0%  so-2-1-0.fra10.ip.tiscali.net [213.200.82.86] 
                                0/  10 =  0%   |
  9  ---      10/  10 =100%     0/  10 =  0%  andrewmachine [0.0.0.0] 
 
Trace complete.
 
############### Ended: Path Ping/Trace Route Tests


  • #3
    nin2010
    Registered Users Posts: 111 ✭✭nin2010


    Do you normally have problems getting high speeds with torrents? I was reading about people who had similar problem to yours because there ISP is throttling the speed when it recognises traffic as torrents. For some reason it appears these ISPs are recognising TR as bittorrent and throttling the connection.

    It might not be related to your issue at all though...


  • #4
    K84
    Closed Accounts Posts: 24 ✭K84


    It's just TR that's giving me problems - everything else is fine


  • #5
    DaZulu
    Closed Accounts Posts: 27 ✭DaZulu


    Ye my torrents seem to be a bit slow of late. I can get onto Guild Wars, Dungeon Runners, WoW and CSS without any problems though. Maybe they just arent misinterpreted as torrents like TR seems to be.


  • #6
    DaZulu
    Closed Accounts Posts: 27 ✭DaZulu


    Here's the email I got back from PlayNC Support...
    Hello,

    We currently receive a lot of report from customers with ISP connections of the Chello familiy (Chello, UPC, Telesystems), also especially from Ireland.
    The problem seems related to a routing issue of the ISP or other involved carriers. Unfortunately there is nothing we can do about this in particular. Most of such issues are temporary, but if your problem persists, please contact your provider about this issue.

    Thank you for your understanding in this matter.

    Kind regards,
    NCsoft Europe Customer Support Team
    http://eu.plaync.com

    Trying to get in contact with NTL/UPC... no luck yet lol. Typical.


  • Advertisement
  • #7
    K84
    Closed Accounts Posts: 24 ✭K84


    I'm on the line to NTL now I'll found out what they say :mad:


  • #8
    DaZulu
    Closed Accounts Posts: 27 ✭DaZulu


    cool


  • #9
    nin2010
    Registered Users Posts: 111 ✭✭nin2010


    Here's a link to the forum post I found. By the way, I'm on eircom adsl and have no problems with TR.

    http://www.mpog.com/discussion2.cfm?POST=1721849&bhcp=1#1721849


  • #10
    K84
    Closed Accounts Posts: 24 ✭K84


    You got MSN daz? add me if you have,


  • #11
    DaZulu
    Closed Accounts Posts: 27 ✭DaZulu


    i do have it. Don't know your address though. PM'd mine.


  • Advertisement
  • #12
    K84
    Closed Accounts Posts: 24 ✭K84


    Ok I added you Daz :)

    I finally spoke to someone from Tech Support this morning at 11:45am and I passed them on my tracer and they are going to get back to me by 1pm. He said it was the game, and I said the game makers are saying it's the provider! So I'm waiting to hear back.

    Shocking customer service last night, I called at 5:55pm, was on hold for over 40 minutes being bounced back and forward between Customer Services and Tech Support and they finally took my number to call me back.

    At 9:15pm I called back as I had not heard anything, and I get exactly the same treatment. I call at 21:59 as they close at 22:00 and I got half way through the menus and they said they closed! Shocking!

    And this morning I called and they knew nothing about having to call me back and my call was answered within 1 ring - no hold at all.


  • #13
    K84
    Closed Accounts Posts: 24 ✭K84


    I also asked about the torrent throttling, the guy on techsupport insisted that they do not throttle torrents as they have no control over what we do with the connection (yeah right!).

    He didn't have any answers when I suggested it was the tiscali backbone causing the problems ;)


  • #14
    DaZulu
    Closed Accounts Posts: 27 ✭DaZulu


    K84 wrote: »
    insisted that they do not throttle torrents

    hah :)

    I gave up after 25minutes on hold.


  • #15
    K84
    Closed Accounts Posts: 24 ✭K84


    Hello again,

    This has been sent off to be checked into in Amsterdam. An issue has been identified with routing between here and amsterdam (UPC main aorta). However an engineer reckons this has been resolved. If you could try another tracert and send the results on to me that would greatly appreciated and most useful.

    Regards,

    John B.

    Although I still cannot connect to TR. My TR ticket has now been elevated to 'Technical Support' - god only knows where it was before :mad:
    Response (GM Raoul) 12/07/2007 02:18 PM
    Hello Andrew,

    Thank you for contacting PlayNC Customer Support. We are forwarding your ticket to our Technical Support team, who should be able to assist you with your query. A Technical representative with be in touch with you as soon as possible. However, please bear in mind that the Technical Support team is not available on weekends.

    Thank you for your patience and cooperation.

    Kind regards,
    GM Raoul
    PlayNC Customer Support Team
    http://plaync.com

    As above


  • #16
    K84
    Closed Accounts Posts: 24 ✭K84


    And my new Tracert:
     
Windows IP Configuration
 
        Host Name . . . . . . . . . . . . : andrewmachine
        Primary Dns Suffix  . . . . . . . : 
        Node Type . . . . . . . . . . . . : Unknown
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No
 
Ethernet adapter Local Area Connection:
 
        Connection-specific DNS Suffix  . : 
        Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit Ethernet
        Physical Address. . . . . . . . . : 00-0C-6E-01-EC-F6
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : 192.168.1.100
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.1.1
        DHCP Server . . . . . . . . . . . : 192.168.1.1
        DNS Servers . . . . . . . . . . . : 89.101.160.4
                                            89.101.160.5
        Lease Obtained. . . . . . . . . . : 08 December 2007 00:17:42
        Lease Expires . . . . . . . . . . : 09 December 2007 00:17:42

############### Ended: Local IP Config
 
############### Beginning: IP check
 WAN IP: 89.100.XXX.XXX
############### Ended: end check
 
############### Beginning: NSLookups
 IP Address Information: [URL="http://www.playtr.com"]www.playtr.com[/URL]
  206.127.153.153
 IP Address Information: boards.playtr.com
  206.127.153.168
 IP Address Information: tabularasa.patcher.ncsoft.com
  206.127.148.73

############### Ended: NSLookups
 
############### Beginning:  Updaters & Login Port Tests.
 Check: Login Server Check (216.107.248.131) --> successful
############### Ended: Port Tests
 
############### Beginning: Path Ping/ Trace Route Tests
Route for US/North America (216.107.244.7)

Tracing route to 216.107.244-7.plaync.com [216.107.244.7]
over a maximum of 30 hops:
  0  andrewmachine [192.168.1.100] 
  1  192.168.1.1 
  2  10.91.128.1 
  3  089-101-162017.ntlworld.ie [89.101.162.17] 
  4  dbln-t2core-a-ge-2-2-0-0.aorta.net [213.46.165.9] 
  5  nl-ams-rc-02-pos-2-0.chellonetwork.com [213.46.160.17] 
  6  213.46.174.78 
  7  tge2-3.fr4.lon.llnw.net [195.66.226.133] 
  8  ve5.fr3.lon.llnw.net [69.28.171.137] 
  9  tge7-2.fr3.lga.llnw.net [69.28.171.125] 
 10  tge1-2.fr4.ord.llnw.net [69.28.171.193] 
 11  ve6.fr3.ord.llnw.net [69.28.172.41] 
 12  tge1-3.fr4.sjc.llnw.net [69.28.171.66] 
 13  ve5.fr3.sjc.llnw.net [69.28.171.209] 
 14  tge1-1.fr4.lax.llnw.net [69.28.171.117] 
 15  ve6.fr3.lax.llnw.net [69.28.171.205] 
 16     *        *        *     
Computing statistics for 40 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           andrewmachine [192.168.1.100] 
                                0/  10 =  0%   |
  1    0ms     0/  10 =  0%     0/  10 =  0%  192.168.1.1 
                                0/  10 =  0%   |
  2  ---      10/  10 =100%    10/  10 =100%  10.91.128.1 
                                0/  10 =  0%   |
  3    9ms     0/  10 =  0%     0/  10 =  0%  089-101-162017.ntlworld.ie [89.101.162.17] 
                                0/  10 =  0%   |
  4    9ms     0/  10 =  0%     0/  10 =  0%  dbln-t2core-a-ge-2-2-0-0.aorta.net [213.46.165.9] 
                                0/  10 =  0%   |
  5   19ms     0/  10 =  0%     0/  10 =  0%  nl-ams-rc-02-pos-2-0.chellonetwork.com [213.46.160.17] 
                                0/  10 =  0%   |
  6   37ms     0/  10 =  0%     0/  10 =  0%  213.46.174.78 
                                0/  10 =  0%   |
  7   24ms     0/  10 =  0%     0/  10 =  0%  tge2-3.fr4.lon.llnw.net [195.66.226.133] 
                                0/  10 =  0%   |
  8   22ms     0/  10 =  0%     0/  10 =  0%  ve5.fr3.lon.llnw.net [69.28.171.137] 
                                0/  10 =  0%   |
  9   92ms     0/  10 =  0%     0/  10 =  0%  tge7-2.fr3.lga.llnw.net [69.28.171.125] 
                                0/  10 =  0%   |
 10  133ms     0/  10 =  0%     0/  10 =  0%  tge1-2.fr4.ord.llnw.net [69.28.171.193] 
                                0/  10 =  0%   |
 11  114ms     0/  10 =  0%     0/  10 =  0%  ve6.fr3.ord.llnw.net [69.28.172.41] 
                                0/  10 =  0%   |
 12  181ms     0/  10 =  0%     0/  10 =  0%  tge1-3.fr4.sjc.llnw.net [69.28.171.66] 
                                0/  10 =  0%   |
 13  182ms     0/  10 =  0%     0/  10 =  0%  ve5.fr3.sjc.llnw.net [69.28.171.209] 
                                0/  10 =  0%   |
 14  175ms     0/  10 =  0%     0/  10 =  0%  tge1-1.fr4.lax.llnw.net [69.28.171.117] 
                                0/  10 =  0%   |
 15  189ms     0/  10 =  0%     0/  10 =  0%  ve6.fr3.lax.llnw.net [69.28.171.205] 
                               10/  10 =100%   |
 16  ---      10/  10 =100%     0/  10 =  0%  andrewmachine [0.0.0.0] 
 
Trace complete.

Route for Eu/Europe (206.127.147.196)

Tracing route to 206-127-147-196.plaync.com [206.127.147.196]
over a maximum of 30 hops:
  0  andrewmachine [192.168.1.100] 
  1  192.168.1.1 
  2  10.91.128.1 
  3  089-101-162017.ntlworld.ie [89.101.162.17] 
  4  dbln-t2core-a-ge-2-1-0-0.aorta.net [213.46.165.5] 
  5  nl-ams-rc-02-pos-2-0.chellonetwork.com [213.46.160.17] 
  6  uk-lon01a-ri2-pos-4-0.aorta.net [213.46.174.142] 
  7  4.68.63.121 
  8  ae-32-54.ebr2.London1.Level3.net [4.68.116.126] 
  9  ae-2.ebr2.Amsterdam1.Level3.net [4.69.132.134] 
 10  ae-1-100.ebr1.Amsterdam1.Level3.net [4.69.133.85] 
 11  ae-2.ebr2.Dusseldorf1.Level3.net [4.69.133.90] 
 12  ae-1-100.ebr1.Dusseldorf1.Level3.net [4.69.132.129] 
 13  ae-2.ebr2.Frankfurt1.Level3.net [4.69.132.138] 
 14  ae-21-56.car1.Frankfurt1.Level3.net [4.68.118.175] 
 15     *        *        *     
Computing statistics for 37 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           andrewmachine [192.168.1.100] 
                                0/  10 =  0%   |
  1    0ms     0/  10 =  0%     0/  10 =  0%  192.168.1.1 
                                0/  10 =  0%   |
  2  ---      10/  10 =100%    10/  10 =100%  10.91.128.1 
                                0/  10 =  0%   |
  3    7ms     0/  10 =  0%     0/  10 =  0%  089-101-162017.ntlworld.ie [89.101.162.17] 
                                0/  10 =  0%   |
  4   10ms     0/  10 =  0%     0/  10 =  0%  dbln-t2core-a-ge-2-1-0-0.aorta.net [213.46.165.5] 
                                0/  10 =  0%   |
  5   16ms     0/  10 =  0%     0/  10 =  0%  nl-ams-rc-02-pos-2-0.chellonetwork.com [213.46.160.17] 
                                0/  10 =  0%   |
  6   33ms     0/  10 =  0%     0/  10 =  0%  uk-lon01a-ri2-pos-4-0.aorta.net [213.46.174.142] 
                                0/  10 =  0%   |
  7  ---      10/  10 =100%    10/  10 =100%  4.68.63.121 
                                0/  10 =  0%   |
  8   51ms     0/  10 =  0%     0/  10 =  0%  ae-32-54.ebr2.London1.Level3.net [4.68.116.126] 
                                0/  10 =  0%   |
  9   40ms     0/  10 =  0%     0/  10 =  0%  ae-2.ebr2.Amsterdam1.Level3.net [4.69.132.134] 
                                0/  10 =  0%   |
 10   45ms     0/  10 =  0%     0/  10 =  0%  ae-1-100.ebr1.Amsterdam1.Level3.net [4.69.133.85] 
                                0/  10 =  0%   |
 11   48ms     0/  10 =  0%     0/  10 =  0%  ae-2.ebr2.Dusseldorf1.Level3.net [4.69.133.90] 
                                0/  10 =  0%   |
 12   36ms     0/  10 =  0%     0/  10 =  0%  ae-1-100.ebr1.Dusseldorf1.Level3.net [4.69.132.129] 
                                0/  10 =  0%   |
 13   48ms     0/  10 =  0%     0/  10 =  0%  ae-2.ebr2.Frankfurt1.Level3.net [4.69.132.138] 
                                0/  10 =  0%   |
 14   40ms     0/  10 =  0%     0/  10 =  0%  ae-21-56.car1.Frankfurt1.Level3.net [4.68.118.175] 
                               10/  10 =100%   |
 15  ---      10/  10 =100%     0/  10 =  0%  andrewmachine [0.0.0.0] 
 
Trace complete.

############### Ended: Path Ping/Trace Route Tests


  • #17
    DaZulu
    Closed Accounts Posts: 27 ✭DaZulu


    I'm running a new trace now. Still can't login though.

    Route for Eu/Europe (206.127.147.196)

    Tracing route to 206-127-147-196.plaync.com [206.127.147.196]
    over a maximum of 30 hops:
    0 adriansfortress.chello.ie [192.168.0.185]
    1 192.168.0.1
    2 10.94.128.1
    3 089-101-170065.ntlworld.ie [89.101.170.65]
    4 dbln-t2core-a-ge-2-2-0-0.aorta.net [213.46.165.9]
    5 nl-ams-rc-02-pos-2-0.chellonetwork.com [213.46.160.17]
    6 uk-lon01a-ri2-pos-4-0.aorta.net [213.46.174.142]
    7 4.68.63.121
    8 ae-31-55.ebr1.London1.Level3.net [4.68.116.158]
    9 ae-1-100.ebr2.London1.Level3.net [4.69.132.118]
    10 ae-2.ebr2.Amsterdam1.Level3.net [4.69.132.134]
    11 ae-1-100.ebr1.Amsterdam1.Level3.net [4.69.133.85]
    12 ae-2.ebr2.Dusseldorf1.Level3.net [4.69.133.90]
    13 ae-1-100.ebr1.Dusseldorf1.Level3.net [4.69.132.129]
    14 ae-2.ebr2.Frankfurt1.Level3.net [4.69.132.138]
    15 ae-21-52.car1.Frankfurt1.Level3.net [4.68.118.47]
    16 * * *

    Computing statistics for 40 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 adriansfortress.chello.ie [192.168.0.185]
    0/ 10 = 0% |
    1 54ms 0/ 10 = 0% 0/ 10 = 0% 192.168.0.1
    0/ 10 = 0% |
    2 --- 10/ 10 =100% 10/ 10 =100% 10.94.128.1
    0/ 10 = 0% |
    3 22ms 0/ 10 = 0% 0/ 10 = 0% 089-101-170065.ntlworld.ie [89.101.170.65]
    0/ 10 = 0% |
    4 21ms 0/ 10 = 0% 0/ 10 = 0% dbln-t2core-a-ge-2-2-0-0.aorta.net [213.46.165.9]
    0/ 10 = 0% |
    5 38ms 0/ 10 = 0% 0/ 10 = 0% nl-ams-rc-02-pos-2-0.chellonetwork.com [213.46.160.17]
    0/ 10 = 0% |
    6 33ms 0/ 10 = 0% 0/ 10 = 0% uk-lon01a-ri2-pos-4-0.aorta.net [213.46.174.142]
    0/ 10 = 0% |
    7 61ms 0/ 10 = 0% 0/ 10 = 0% 4.68.63.121
    0/ 10 = 0% |
    8 62ms 0/ 10 = 0% 0/ 10 = 0% ae-31-55.ebr1.London1.Level3.net [4.68.116.158]
    0/ 10 = 0% |
    9 64ms 0/ 10 = 0% 0/ 10 = 0% ae-1-100.ebr2.London1.Level3.net [4.69.132.118]
    0/ 10 = 0% |
    10 55ms 0/ 10 = 0% 0/ 10 = 0% ae-2.ebr2.Amsterdam1.Level3.net [4.69.132.134]
    0/ 10 = 0% |
    11 46ms 0/ 10 = 0% 0/ 10 = 0% ae-1-100.ebr1.Amsterdam1.Level3.net [4.69.133.85]
    0/ 10 = 0% |
    12 48ms 0/ 10 = 0% 0/ 10 = 0% ae-2.ebr2.Dusseldorf1.Level3.net [4.69.133.90]
    0/ 10 = 0% |
    13 57ms 0/ 10 = 0% 0/ 10 = 0% ae-1-100.ebr1.Dusseldorf1.Level3.net [4.69.132.129]
    0/ 10 = 0% |
    14 62ms 0/ 10 = 0% 0/ 10 = 0% ae-2.ebr2.Frankfurt1.Level3.net [4.69.132.138]
    0/ 10 = 0% |
    15 61ms 0/ 10 = 0% 0/ 10 = 0% ae-21-52.car1.Frankfurt1.Level3.net [4.68.118.47]
    10/ 10 =100% |
    16 --- 10/ 10 =100% 0/ 10 = 0% adriansfortress [0.0.0.0]

    Trace complete.
    ############### Ended: Path Ping/Trace Route Tests


  • #18
    K84
    Closed Accounts Posts: 24 ✭K84


    Response (GM Klaus)12/10/2007 03:35 PMHello Andrew,

    As NTL customer of Ireland, your ISP uses Chello in Dublin as peering partner to route the traffic to our Servers in Frankfurt, Germany. As we also receive a lot of complaints from Chello customers in Europe. Your problem might be caused there. Chello probably uses some kind of packet shaping/packet inspecting to counter the use of peer-to-peer sharing networks. The Tabula Rasa traffic might be wrongly recognised as such traffic and its priority gets lowered massively. Unfortunately there is nothing we can do about such measures of involved ISP's.

    Thank you for your understanding.

    Kind regards,
    GM Klaus
    PlayNC Customer Support Team
    http://plaync.com

    I'm now sending angry emails to abuse@chello.nl and ntl ireland.

    Below is my response to playNC for your viewing pleasure.
    Customer (Andrew Rayner) 12/10/2007 08:23 PM
    As you have 'a lot' of customers having this problem would it not make economic, common and customer-orientated sense to contact Chello to attempt to resolve this? I have sent them an email but as I am an end user from a foreign country to them it's not going to carry any weight.

    I would expect a customer focused company to follow this up rather than simply 'not bother'. I work as an area manager for a large global retail company and we process 10,000s of orders a week in the 5 stores I am responsible for, and I ensure that we strive for 100% customer satisfaction and if my store managers cannot resolve a customer's concern - then I do it personally.

    Business is built on reputation and repeat custom, at the moment if you were to run a search for 'Tabula Rasa' on google.ie, the first page in the list is the thread on the national Irish bulletin board, boards.ie, about not being able to connect to the game and has received several hundred hits in just one week.

    I have been a loyal ncsoft customer with Lineage, Lineage 2, GuildWars and I was very interested in the development of Aion and wish to continue to enjoy your products in the future. However I feel aggrieved at the response of 'inability' to address this issue when simple contact with the organisation concerned would most likely resolve the issue.

    Please advise me of the outcome of contacting the Chello network if you do decide to listen to this customer!


  • #19
    Ivan
    Registered Users, Registered Users 2 Posts: 4,560 ✭✭✭Ivan


    Way to stick it to the man, nice work :)


  • #20
    nin2010
    Registered Users Posts: 111 ✭✭nin2010


    I'm glad I'm aware of this problem with NTL as I was very nearly going to switch to them myself(Chorus in Limerick) to get the 6mb connection but I'll be sticking with eircom now.

    I don't fancy having my torrents throttled or having problems with MMOs.

    I have a feeling the only way your going to escape this problem is to change ISPs. At least in the shortterm, maybe long term if you drummed up enough support and enough people complained they'd change it but they'll probably just ignore you...


  • #21
    K84
    Closed Accounts Posts: 24 ✭K84


    Thanks for the interjections, this was due to become a depressing blog of company failure but now I feel I have some company :)

    Latest from NTL Ireland is that they have now created a 3rd ticket for me, I now have 3 on the go from them. Each time I take their names and email addresses and they never reply, I think I have them **** scared :/

    All I want to do is play Tabula Rasa and I'm damn sure I never signed something which says they can limit my internet experience, otherwise I'm going to go the legal route to get out of the contract and persue costs of the subscription to Tabula Rasa (I signed up for 3 months for a discount).

    Wish me luck guys.


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  • #22
    nin2010
    Registered Users Posts: 111 ✭✭nin2010


    I hope your successful. Keep us posted on how its going.


  • #23
    K84
    Closed Accounts Posts: 24 ✭K84


    NTL:

    Apologies for the delay on this. Our networks dept. are still having a look at the issue with certain games servers. Some re-routing has been done but the problem still persists. I appreciate the second tracert as it's useful to have information from a customer to send on with cases like this. The problem ticket is still open at present however I will get in contact with the relevent engineers and hopefully have an update for you later on today. [/COLOR][/FONT]

    Regards,

    John B.



    playNC:


    Response (GM Klaus)12/11/2007 10:22 AMHello Andrew.

    I can understand your frustration, but actually this is not the right way to go. The correct way is to contact your ISP. As you are paying your ISP for their service, they have to take necessary steps. If they are unable to resolve you still have the chance to change the ISP, if there is an alternative available. We are only offering a service and we can only assure connectivity and functionality on our side. We can't be held responsible for the way your take to our service. If your ISP needs more information or wants to cooperate to resolve this issue, we will provide them the necessary information.

    Thank you for your understanding.

    Kind regards,
    GM Klaus
    PlayNC Customer Support Team
    http://plaync.com


    Beyond belief that playNC won't make contact with Chello as they are losing customers. I'll keep you updated.
    [/LEFT]


  • #24
    DaZulu
    Closed Accounts Posts: 27 ✭DaZulu


    Looks like they have no problems losing customers -_-


  • #25
    Covmeister
    Closed Accounts Posts: 8 ✭Covmeister


    I just got this game a few days ago, wouldnt of bothered my arse if I had known all this!!!

    Im on NTL, ive been trying to log in the entire night to no avail. First, it wasnt recognising ,y username and password. Eventually their support crowd fixed this problem. Now im hanging at the server request screen. I still ahvent created a character after 4 days!!!

    Every other MMORPG constructs their game so its playable from pretty much anywhere, (this being some of the allure of the format). After doing some research, it seems there are thousands of european players who were duped into buying an unfinished game. The net is littered with threads about connnection issues.

    Ill be getting my money back fo this if it doesnt start working int he next week or so.

    HMV and Virgin etc shouldnt be stocking this game if half the people who un-suspectingly buy it cant connect in the first place.

    Rant over. Sleep now.


  • #26
    Ard
    Closed Accounts Posts: 2 ✭Ard


    Hello guys.
    Same problem here.
    Only difference, I am from far away country called Poland ;)
    As far as I know, all Chello users here have the same problem with Tabula Rasa.
    TR tech support told me almost same thing "it's your ISP's fault".
    While Chello insists it's problem with TR servers.

    I am not very familiar with this technical stuff, trace router doesnt say to me much, but as a mmorpg maniac I can tell, that games like WoW, LotRO, Fury are working just fine. What I find more amusing, other game from NCsort - City of Villains is also working fine...

    Anyways, I am watching this topic closely, checking for updated every few hours. And wish you good luck fighting with your ISP.


  • #27
    DaZulu
    Closed Accounts Posts: 27 ✭DaZulu


    Ye Guild Wars and Dungeon Runners work fine for me, it's just TR. NTL now seem to refuse to reply to my emails.


  • #28
    K84
    Closed Accounts Posts: 24 ✭K84


    DaZulu wrote: »
    Ye Guild Wars and Dungeon Runners work fine for me, it's just TR. NTL now seem to refuse to reply to my emails.


    Latest I heard was they have tried re-routing but are still getting the same problem. I get the idea they will fix it, it might just take some time, which is annoying.

    I would highly recommend phoning them and getting a contact within tech support and getting their email address, eg. when you send them the tracert. Then you can keep all correspondence to one person.


  • #29
    K84
    Closed Accounts Posts: 24 ✭K84


    Ard wrote: »
    Hello guys.
    Same problem here.
    Only difference, I am from far away country called Poland ;)
    As far as I know, all Chello users here have the same problem with Tabula Rasa.
    TR tech support told me almost same thing "it's your ISP's fault".
    While Chello insists it's problem with TR servers.

    I am not very familiar with this technical stuff, trace router doesnt say to me much, but as a mmorpg maniac I can tell, that games like WoW, LotRO, Fury are working just fine. What I find more amusing, other game from NCsort - City of Villains is also working fine...

    Anyways, I am watching this topic closely, checking for updated every few hours. And wish you good luck fighting with your ISP.

    Hello from Ireland!

    Contact your ISP and email them a copy of your tracert. The more pressure Chello get from other ISPs the faster we can all get this fixed!


  • #30
    Covmeister
    Closed Accounts Posts: 8 ✭Covmeister


    AAAAGGGHHH

    4 days later. still no ****ing game. i am so pissed off right now.

    everyone mail the european consumer rights commision as i am doing. this is unbelievable. i paid 50 euro for this game.


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  • #31
    nin2010
    Registered Users Posts: 111 ✭✭nin2010


    Covmeister wrote: »
    AAAAGGGHHH

    4 days later. still no ****ing game. i am so pissed off right now.

    everyone mail the european consumer rights commision as i am doing. this is unbelievable. i paid 50 euro for this game.

    I don't think it's really NCSoft fault that some ISPs choose to limit your connection in ways that aren't advertised. The problem your having is because your ISP is wrongly identifying the game communication as BitTorrent traffic. They need to remedy that problem.

    I can't imagine it being that difficult for Chello to set up an exception rule for TR traffic.


  • #32
    Ard
    Closed Accounts Posts: 2 ✭Ard


    K84 wrote: »
    Hello from Ireland!

    Contact your ISP and email them a copy of your tracert. The more pressure Chello get from other ISPs the faster we can all get this fixed!

    I already did that (phoned them)
    But my traceroute looks like that :
    206-127-147-196.plaync.com [206.127.147.196]
  1     1 ms     1 ms    <1 ms  192.168.1.1
  2     *        *        *     [timeout]
  3     *        *        *     [timeout]
  4     *        *        *     [timeout]
  5    43 ms    41 ms    42 ms  uk-lon01a-rd2-stm64-pos0-0.aorta.net [213.46.160.137]
  6    46 ms    43 ms    43 ms  uk-lon01a-ri2-pos-4-0.aorta.net [213.46.174.142]
  7    44 ms    45 ms    51 ms  ge-6-13.car3.London1.Level3.net [4.68.63.117]
  8    54 ms    54 ms    53 ms  ae-32-54.ebr2.London1.Level3.net [4.68.116.126]
  9    58 ms    54 ms    54 ms  ae-2.ebr2.Amsterdam1.Level3.net [4.69.132.134]
 10    48 ms    53 ms    54 ms  ae-1-100.ebr1.Amsterdam1.Level3.net [4.69.133.85]
 11    56 ms    53 ms    53 ms  ae-2.ebr2.Dusseldorf1.Level3.net [4.69.133.90]
 12    45 ms    50 ms    53 ms  ae-1-100.ebr1.Dusseldorf1.Level3.net [4.69.132.129]
 13    59 ms    54 ms    54 ms  ae-2.ebr2.Frankfurt1.Level3.net [4.69.132.138]
 14    51 ms    48 ms    48 ms  ae-21-52.car1.Frankfurt1.Level3.net [4.68.118.47]
 15     *        *        *     [timeout]

    Tech support guy said "everything's fine, we're not blocking any ports, we're not doing anything with p2p traffic, it clearly looks like TR server problems"


  • #33
    K84
    Closed Accounts Posts: 24 ✭K84


    Just an update, I still haven't heard back from Mr John Brocklebank at UPC, he said he would contact me last Monday, it's a full seven days later now and I've sent the second reminder email.


  • #34
    DaZulu
    Closed Accounts Posts: 27 ✭DaZulu


    This is disgraceful behaviour by the two companies. Neither seem to show any willingness to try and troubleshoot the situation and seem happy potentially losing a lot of customers because of it.

    I haven't heard back from UPC about it either. At least PlayNC get back to you quick enough even though they say it's not their problem.


  • #35
    DaZulu
    Closed Accounts Posts: 27 ✭DaZulu


    Looks like we've fallen into the 'Will not be solved' area of things :(


  • #36
    jaggeh
    Registered Users, Registered Users 2 Posts: 2,997 ✭✭✭jaggeh


    its not just tabula rasa. eve is going tits up on ntl too


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  • #37
    Ivan
    Registered Users, Registered Users 2 Posts: 4,560 ✭✭✭Ivan


    I think its time ye started voting with ye're feet then and take ye're business to another ISP that doesnt have the same issues. Especially if NTL is unwilling or incapable of using their own considerable weight to move things along.


  • #38
    K84
    Closed Accounts Posts: 24 ✭K84



    Customer (Andrew Rayner)
    12/24/2007 09:35 PM Please can you re-open my previous ticket. Otherwise I will continue with this and you will need to take it upon yourselves to read my previous ticket to understand the background.

    Your lack of action continues to infuriate me and I will be seeking a full refund for the product if a resolution cannot be found.

    I have fully cooperated with my ISP and have been supplying them with tracerts and it's taking some time. Of course it's taking time when the developer of the game doesn't even bother to contact ISPs or backbone companies to flag the issue. I bought this game more than 2 weeks ago now and have not had one second of play.

    Please observe the following course of action another developer is taking in trying to retain customers in this official thread by the developers:

    http://community.enemyterritory.com/forums/showthread.php?t=11040

    You will also see that the issue judging by the timedates was resolved in DAYS once the developers set in. Please advice me on how I can obtain a refund if the issue cannot be resolved.

    My efforts towards playNC continued.

    NTL still haven't got back to me - I will be looking to get out of their contract as soon as possible now.


  • #39
    K84
    Closed Accounts Posts: 24 ✭K84


    Sidenote: All NTL customers please contact John Brocklebank at NTL. He is dealing with my issue and would be best placed to 'help' any others out with similar problems.

    I also cannot play Enemy Territory now.


  • #40
    K84
    Closed Accounts Posts: 24 ✭K84


    John,

    As a further update, my experience has been constricted even further now as I am also unable to connect to a game called Enemy Territory:
    Quake Wars. Unlike playNC with Tabula Rasa, iD software contacted Tiscali and fixed the majority of the UK based connections based on bandwidth prioritising for Quake Wars. However playNC insist it is an issue with NTL and not with them and they cannot fix it.

    Here is another thread to review on connection problems http://community.enemyterritory.com/forums/showthread.php?t=11040. In it includes instructions on how test to see if the connection works. Open 2 command windows -

    1. Into the first paste: telnet etqw-180.auth.mmp3.demonware.net 3074
    2. Into the second paste: telnet etqw-180.lsg.mmp3.demonware.net 3074

    'Leave it for few minutes. Is the screen still blank (well, maybe cursor underscores are still there. Ignore those.)?
    If so, type in some random chars and hit return. Do you lose the connection? Any messages?'

    My connection is reset as soon as I type 7-8 characters into the second window.

    It is now 2 weeks since I was told I was waiting for a same-day response. I have phoned NTL/Chorus customer support and they inform me that you are simply dealing with it and I'm being fobbed off with 'We'll let you know before the end of the week... in a few days', yet I have heard nothing. They say they are also 'unable to contact you as you are based on Dublin and the call centre is in Limerick'. My primary use of the connection provided to me is to play games online, and NTL is preventing me from doing that. Under your terms and conditions, subsection 8:

    Section 8: Management of Network
    The Services are provided on a best efforts basis and we can not guarantee minimum bandwidth delivered to the customer and we can not guarantee that all data traffic can be transported complete and without delay.
    UPC reserves the right to take whatever actions may be necessary to manage its network for the greatest benefit of the greatest number of subscribers. To this end, UPC reserves the right to restrict access to the Services and or to impose data traffic restrictions at its discretion (1) in order to implement new facilities, (2) to allow for data retrieval, and/or (3) to maintain service levels.
    You expressly accept that any such actions on the part of UPC may affect the performance of the Service.

    I currently take issue with the 'best efforts basis' as currently I have not received a response for 2 weeks after being informed it would take less than 24 hours - 'best efforts' seems somewhat stretched. I will be looking to seek legal advice if I cannot be connected to games that I purchase legitimately in Irish Retail stores to play on an Irish ISP that will not connect due to the lack of service offered. I also cannot be given a refund for some of these games due to their nature as they contain software keys.

    I really do hope that this issue can be worked out before I take it futher.

    Regards

    Andrew Rayner

    This is my email I have just sent to John Brocklebank (Technical Support) at UPC.


  • #41
    DaZulu
    Closed Accounts Posts: 27 ✭DaZulu


    any chance of a pm with his email address or will i just address it to him in the subject?


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  • #42
    K84
    Closed Accounts Posts: 24 ✭K84


    jbrocklebank@upc.ie


  • #43
    DaZulu
    Closed Accounts Posts: 27 ✭DaZulu


    cheers


  • #44
    K84
    Closed Accounts Posts: 24 ✭K84



    Hello Andrew.

    Thank you for contacting PlayNC Customer Support.

    You can re-open any ticket yourself by using the "My account" tab from the PlayNC website.

    It has been explained to you in the petition reference: 071204-002947 that we do not contact ISPs for connectivity issues on their side. Appart for the game you are mentionning there's no online gaming company doing so. We can not offer any refund neither for the game as the problem doesn't come from our servers which are working totally fine.

    Thank you for your understanding.

    Kind regards,
    GM Julien

    PlayNC Customer Support Team
    http://plaync.com

    Is there someone writing on a book on the 'How nots' of customer service that would be interested in this company's response?


  • #45
    K84
    Closed Accounts Posts: 24 ✭K84


    I have just emailed the RTE business corespondents a summary of the whole NTL connection filtering debacle and the possible illegality - maybe they might take an interest, who knows.


  • #46
    AntiVirus
    Registered Users, Registered Users 2 Posts: 2,395 ✭✭✭AntiVirus


    Looks like the same problem I'm having with Trackmania

    http://www.boards.ie/vbulletin/showthread.php?t=2055206456


  • #47
    DaZulu
    Closed Accounts Posts: 27 ✭DaZulu


    After no replies to the emails I have sent before. I am sending one final email with all the problems I have found with NTL.
    Dear Sir or Madam,

    Over the past 2 days my NTL broadband connection has been simply atrocious on both computers in the house. If I managed to connect to the internet at all, websites might load say half the page and then the connection would cut out before the rest was loaded. My IRC client would connect and disconnect every couple of minutes suggesting that the connection was doing the same. I waited until today to see if the problem would resolve itself. It is slightly better in that I can connect to sites after a few minutes but the connection is still connecting and disconnecting like before and is simply unsatisfactory.

    This is not the service that was advertised. If NTL are upgrading or repairing, some notice would be appreciated, a note on the website even.

    To attempt to fix this my end, I have reset my router and modem numerous times, reconfigured my firewall, turned off my firewall, completely reset my router, checked for blocked ports on my router, scanned for spy-ware and viruses and even reinstalled windows. The problem persists.

    I have noticed, over the past couple of months, that the NTL broadband connection I have is quite unstable in that when it was "working" before it might go down for a day, or half a day, once or twice a week at random or would disconnect for an hour or so a day.

    Myself and many others on NTL broadband cannot connect to the following website, they appear completely blocked and my router or firewall are not blocking them:
    http://del.icio.us/
    http://www.geocities.com/
    http://www.venueofscottsdale.com/

    The game Tabula Rasa is also unplayable on my NTL connection and is the same for many people on NTL. A number of us tried to resolve this issue by contacting NTL and the game company but neither seemed bothered about trying to fix the problem and both blamed each other. I myself sent a couple of emails to NTL about this and personally I received no replies. This doesn't say much for your customer service department either. See http://www.boards.ie/vbulletin/showthread.php?p=54565471#post54565471 for more information.

    So my question to you is… Are NTL going to do something about these problems, which are disgraceful for an ISP, or am I going to have to ask you to cancel my account because you are not providing the service that I give you money for and was originally advertised and originally received?

    Yours Faithfully,
    Adrian Payne,
    Account Number: ***

    This has become a disgraceful service in my eyes and they are showing a great lack of communication with their customers. It's not what I originally received when I first signed up to NTL broadband.


  • #48
    K84
    Closed Accounts Posts: 24 ✭K84


    Stick it to the man Dazulu, I'm STILL waiting a response from NTL.


  • #49
    DaZulu
    Closed Accounts Posts: 27 ✭DaZulu


    Still no reply from the email above that I sent to NTL after a number of days and the problem has come and gone and come and gone etc.


  • #50
    Ivan
    Registered Users, Registered Users 2 Posts: 4,560 ✭✭✭Ivan


    Have you considered ringing up and referencing your email that you sent in, DaZulu? Short of that, I'd just go ahead and cancel it altogether.

    I've no idea what broadband services are available in your area, but even ripwave or clearwire have to be better than that. I know I for one wont be even considering NTL when I move back to Dublin in the next few weeks.


  • #51
    DaZulu
    Closed Accounts Posts: 27 ✭DaZulu


    Still no reply.

    Ye, I'll be doing that very shortly.

    If NTL is the only available isp near me, I'm going to use pidgeons. Utterly rubbish isp and service - you can quote me on that.


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