Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Tabula Rasa connecton problems (tracert incl)
Options
-
03-12-2007 4:38pm#1I am having trouble connecting to the tabula rasa servers. I get stuck on a 'Sending Server Request' message after logging into the game. I've managed to get into the game once and play for 20 minutes before being disconnected. So I ran the plaync network tool and it ran a trace...
Route for Eu/Europe (206.127.147.196) Tracing route to 206-127-147-196.plaync.com [206.127.147.196] over a maximum of 30 hops: 0 mycomputer [192.168.0.136] 1 192.168.0.1 2 10.94.128.1 3 089-101-162193.ntlworld.ie [89.101.162.193] 4 213.46.165.53 5 nl-ams-rc-01-pos-0-1.chellonetwork.com [213.46.160.13] 6 213.46.183.186 7 ge-3-1-7.ams11.ip.tiscali.net [213.200.75.57] 8 so-2-1-0.fra10.ip.tiscali.net [213.200.82.86] 9 * * * Computing statistics for 22 seconds... Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 mycomputer [192.168.0.136] 0/ 10 = 0% | 1 1ms 0/ 10 = 0% 0/ 10 = 0% 192.168.0.1 0/ 10 = 0% | 2 --- 10/ 10 =100% 10/ 10 =100% 10.94.128.1 0/ 10 = 0% | 3 17ms 0/ 10 = 0% 0/ 10 = 0% 089-101-162193.ntlworld.ie [89.101.162.193] 0/ 10 = 0% | 4 14ms 0/ 10 = 0% 0/ 10 = 0% 213.46.165.53 0/ 10 = 0% | 5 48ms 0/ 10 = 0% 0/ 10 = 0% nl-ams-rc-01-pos-0-1.chellonetwork.com [213.46.160.13] 0/ 10 = 0% | 6 48ms 0/ 10 = 0% 0/ 10 = 0% 213.46.183.186 10/ 10 =100% | 7 --- 10/ 10 =100% 0/ 10 = 0% ge-3-1-7.ams11.ip.tiscali.net [213.200.75.57] 0/ 10 = 0% | 8 --- 10/ 10 =100% 0/ 10 = 0% so-2-1-0.fra10.ip.tiscali.net [213.200.82.86] 0/ 10 = 0% | 9 --- 10/ 10 =100% 0/ 10 = 0% mycomputer [0.0.0.0] Trace complete. ############### Ended: Path Ping/Trace Route Tests
Any ides what's up with that packet loss?
and is that my problem? 0
Comments
-
-
-
-
-
-
Advertisement
-
-
-
-
-
-
Advertisement
-
Ok I added you Daz
I finally spoke to someone from Tech Support this morning at 11:45am and I passed them on my tracer and they are going to get back to me by 1pm. He said it was the game, and I said the game makers are saying it's the provider! So I'm waiting to hear back.
Shocking customer service last night, I called at 5:55pm, was on hold for over 40 minutes being bounced back and forward between Customer Services and Tech Support and they finally took my number to call me back.
At 9:15pm I called back as I had not heard anything, and I get exactly the same treatment. I call at 21:59 as they close at 22:00 and I got half way through the menus and they said they closed! Shocking!
And this morning I called and they knew nothing about having to call me back and my call was answered within 1 ring - no hold at all.0 -
I also asked about the torrent throttling, the guy on techsupport insisted that they do not throttle torrents as they have no control over what we do with the connection (yeah right!).
He didn't have any answers when I suggested it was the tiscali backbone causing the problems
0 -
-
-
-
-
-
-
-
Thanks for the interjections, this was due to become a depressing blog of company failure but now I feel I have some company
Latest from NTL Ireland is that they have now created a 3rd ticket for me, I now have 3 on the go from them. Each time I take their names and email addresses and they never reply, I think I have them **** scared
All I want to do is play Tabula Rasa and I'm damn sure I never signed something which says they can limit my internet experience, otherwise I'm going to go the legal route to get out of the contract and persue costs of the subscription to Tabula Rasa (I signed up for 3 months for a discount).
Wish me luck guys.0 -
Advertisement
-
-
-
-
-
Hello guys.
Same problem here.
Only difference, I am from far away country called Poland
As far as I know, all Chello users here have the same problem with Tabula Rasa.
TR tech support told me almost same thing "it's your ISP's fault".
While Chello insists it's problem with TR servers.
I am not very familiar with this technical stuff, trace router doesnt say to me much, but as a mmorpg maniac I can tell, that games like WoW, LotRO, Fury are working just fine. What I find more amusing, other game from NCsort - City of Villains is also working fine...
Anyways, I am watching this topic closely, checking for updated every few hours. And wish you good luck fighting with your ISP.0 -
-
-
Hello guys.
Same problem here.
Only difference, I am from far away country called Poland
As far as I know, all Chello users here have the same problem with Tabula Rasa.
TR tech support told me almost same thing "it's your ISP's fault".
While Chello insists it's problem with TR servers.
I am not very familiar with this technical stuff, trace router doesnt say to me much, but as a mmorpg maniac I can tell, that games like WoW, LotRO, Fury are working just fine. What I find more amusing, other game from NCsort - City of Villains is also working fine...
Anyways, I am watching this topic closely, checking for updated every few hours. And wish you good luck fighting with your ISP.
Hello from Ireland!
Contact your ISP and email them a copy of your tracert. The more pressure Chello get from other ISPs the faster we can all get this fixed!0 -
-
Advertisement
-
Advertisement