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Smart employee happy to answer questions on bb rollout

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Comments

  • Closed Accounts Posts: 326 ✭✭GarfieldConnoll


    lomb wrote:
    where does the newlands cross exchange fit into the scheme of things? its newlands cross in clondalkin but i think there is another exchange in clondalkin- the clondalkin exchange that u are referring to above?

    Yeah, the Newlands Cross exchange is different to the Clondalkin exchange, though Newlands Cross does serve areas that people would consider to be Clondalkin.

    Unfortuntely, the Newlands Cross exchange is not near our fibre assets at present. That's why it wasn't included in the first phase, which is predominantly Dublin. At present we can't address the exchange on fibre, so it is off the build plan for the moment. Doesn't mean it can't come back on to the list, but that's where it stands at present.

    Garfield.


  • Registered Users, Registered Users 2 Posts: 6,017 ✭✭✭lomb


    Yeah, the Newlands Cross exchange is different to the Clondalkin exchange, though Newlands Cross does serve areas that people would consider to be Clondalkin.

    Unfortuntely, the Newlands Cross exchange is not near our fibre assets at present. That's why it wasn't included in the first phase, which is predominantly Dublin. At present we can't address the exchange on fibre, so it is off the build plan for the moment. Doesn't mean it can't come back on to the list, but that's where it stands at present.

    Garfield.

    thanks :( probably best to tell ur phone sales people to not keep ringing us if there is no plan to enable it. best to spend their time productively


  • Banned (with Prison Access) Posts: 25,234 ✭✭✭✭Sponge Bob


    I had to put Lomb on my Ignore list because he keeps quoting huge posts for no reason.

    Whats the story on the Telephony Options Garfield , Wmart provide a full set of Telephony features ? .

    Ta


  • Registered Users, Registered Users 2 Posts: 6,017 ✭✭✭lomb


    Sponge Bob wrote:
    I had to put Lomb on my Ignore list because he keeps quoting huge posts for no reason.

    Whats the story on the Telephony Options Garfield , Wmart provide a full set of Telephony features ? .

    Ta

    lol


  • Closed Accounts Posts: 326 ✭✭GarfieldConnoll


    Sponge Bob wrote:
    I had to put Lomb on my Ignore list because he keeps quoting huge posts for no reason.

    Whats the story on the Telephony Options Garfield , Wmart provide a full set of Telephony features ? .

    Ta
    Sponge Bob,

    I saw the post. Not ignoring it, just busy. Haven't spoken with the Switching guys, but yes they should all be there (barring the SMS service, which I don't believe is on the road map).
    I'll follow up with them.
    As for pricing, I've no idea. I'm sure someone does, so I'll ask.

    Garfield.


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  • Registered Users, Registered Users 2 Posts: 2,011 ✭✭✭lynchie


    Yeah, the Newlands Cross exchange is different to the Clondalkin exchange, though Newlands Cross does serve areas that people would consider to be Clondalkin.

    Garfield.

    There are two exchanges in Clondalkin - Nangor Road and Newlands Cross.

    Looks like you have another customer once you sort out the upload speeds :)


  • Registered Users, Registered Users 2 Posts: 782 ✭✭✭gibo_ie


    sorry if it has been asked already but with 300+ posts

    Can you take customers who already have single billing with Esat for example. I only ask because i have had issues with other providers who said they could but then after comreg intervention found out they cant!!!
    Thanks


  • Registered Users Posts: 132 ✭✭stackeye


    Hi GarfieldConnoll,

    Im living in phibsboro but am on the cabra eircom exchange, phibsboro is mentioned in phase 1 and am wondering will this include the cabra exchange, if so you have a customer here.

    Thanks in advance


  • Moderators, Technology & Internet Moderators Posts: 12,450 Mod ✭✭✭✭dub45


    Hi,

    I've listed below the exchanges on the build programme as promised.

    The further out the dates, the less sure they are. That's not a fudge, that's just project management.

    Phase 1

    Beggars Bush March / April
    Belcamp March / April
    Clondalkin March / April
    Coolock March / April
    Crown Alley March / April*
    Crumlin March / April
    Custom House Dock March / April*
    Dolphins Barn March / April
    North Main March / April
    Phibsboro March / April
    Santry March / April
    Ship Street March / April
    Summerhill March / April
    Tallaght March / April
    Walkinstown March / April
    Whitehall March / April

    *Civils issues still be resolved.
    hase 4........................

    What is 'Civils'? (it sounds bad!!!!) :confused:


  • Registered Users, Registered Users 2 Posts: 27,313 ✭✭✭✭GreeBo


    Hi,

    I've listed below the exchanges on the build programme as promised.

    The further out the dates, the less sure they are. That's not a fudge, that's just project management.
    ....
    ...
    ..
    <snip>
    You may need to check your list as it does not seem to be the full one
    Its at least missing BALLYBODEN
    Your phone number 1494**** is in the exchange BALLYBODEN. The exchange code is BLBG.
    Congratulations, Broadband is available to you! It will be available in July/August. Would you like to avail of this amazing offer?


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  • Registered Users, Registered Users 2 Posts: 6,007 ✭✭✭Moriarty


    dub45 wrote:
    What is 'Civils'? (it sounds bad!!!!) :confused:

    Civil Engineering - physically building the ducting to bring the fibre to the exchange, and any physical changes that may need to be made to the exchange, etc etc.


  • Moderators, Technology & Internet Moderators Posts: 12,450 Mod ✭✭✭✭dub45


    dahamsta wrote:
    Welcome to Boards Garfield, great to see an "operator" - .....

    Moriarty calls this a rant and he has a point, but so does wideband. "No limits" is another phrase that is /seriously/ not welcome around here -- if it wasn't for Esat's explicit use of the phrase, IrelandOffline probably wouldn't exist and it's quite possible this forum wouldn't either. "No limits" on hosting and broadband products is snakeoil, you know it and we know it. So please, define "excessive". We're not looking for caps or explicit limits, but I certainly feel that a reasonable estimate of where Smart is going to draw the line is not too much to ask.


    Thanks,
    adam

    Firstly I am not a big downloader so a cap is not a major issue for me but fudging is!!! Surely there is a contractual issue here in that Smart are saying no limits etc BUT!............. How can that be permissable from a contractual point of view in that any consumer is entitled to know in advance what exactly he or she is purchasing. In this case we don't.

    So at the moment Smart are saying there are unlimited downloads but we will tap you on the shoulder if you go ahead and act on what we tell you. (How is anyone not following this on boards for instance to know about the potential tap on the shoulder?) The web site clearly states ''No monthly limits'' but in fact we appear to be in 'Alice in Wonderland' territory in that NML does not mean NML it means what Smart decides it means.

    A supplier who wants to establish and maintain a good reputation with its potential customers should be upfront and clear from the start. If Smart envisage a download limit then let them state it publicly - similarly with the contention ratio.

    If we persist in believing and acting on what Smart are telling us what then? Will a customer be warned? Disconnected? Charged for exceeding a non existent cap?

    Smart may mean well in taking this approach but I really do not think they are doing themselves or their customers any favours by fudging things at this stage.


  • Banned (with Prison Access) Posts: 16,659 ✭✭✭✭dahamsta


    Moriarty wrote:
    Civil Engineering - physically building the ducting to bring the fibre to the exchange, and any physical changes that may need to be made to the exchange, etc etc.
    And the associated paperwork of course, which is the real pain in the arse.


  • Moderators, Technology & Internet Moderators Posts: 12,450 Mod ✭✭✭✭dub45


    Moriarty wrote:
    Civil Engineering - physically building the ducting to bring the fibre to the exchange, and any physical changes that may need to be made to the exchange, etc etc.

    I knew it was bad looks like late in the year then!!! My UTV contract will easliy have run out by then!!! :rolleyes:


  • Registered Users, Registered Users 2 Posts: 11,989 ✭✭✭✭Giblet


    I guess we won't be seeing Blessington on that list anytime soon :(


  • Registered Users, Registered Users 2 Posts: 2,683 ✭✭✭Carpenter


    Hi
    I am with smart for my house phone and am into bb when i phoned the office they told me they dont know when i can get it ?
    1 will i get free line rental (i did try) :rolleyes:
    2 has anyone got a clue when this might happen this area is huge


  • Registered Users Posts: 481 ✭✭Couch Potato


    Hi,

    I've listed below the exchanges on the build programme as promised.

    The further out the dates, the less sure they are. That's not a fudge, that's just project management.

    Phase 1

    Beggars Bush March / April
    Belcamp March / April
    Clondalkin March / April
    Coolock March / April
    Crown Alley March / April*
    Crumlin March / April
    Custom House Dock March / April*
    Dolphins Barn March / April
    North Main March / April
    Phibsboro March / April
    Santry March / April
    Ship Street March / April
    Summerhill March / April
    Tallaght March / April
    Walkinstown March / April
    Whitehall March / April

    *Civils issues still be resolved.

    Phase 2

    Castletroy May / June
    Churchfield May / June
    Clontarf May / June
    Cork Central May / June
    Dennehy's Cross May / June
    Dooradoyle May / June
    Dundalk May / June
    Galway HPO May / June
    Letterkenny May / June
    Mervue May / June
    Quaker Road May / June
    Rathedmund (Sligo) May / June
    Roches Street May / June
    Shantalla Galway May / June
    Tyrrelstown May / June
    Waterford May / June
    Waterford Tycor May / June
    Wellington Road May / June

    Phase 3

    Rathmines July / August
    Lucan Ballydowd July / August
    Wexford - Anne Street July / August
    Tullamore July / August
    Tralee July / August
    Thurles July / August
    Shannon Airport July / August
    Shannon Town July / August
    Athlone - Roslevin July / August
    Portlaoise July / August
    Naas July / August
    Mullingar July / August
    Mallow (SHB) July / August
    Kilkenny July / August
    Ennis July / August
    Dundrum July / August
    Carrick-on-Shannon July / August
    Carlow July / August
    Ballincollig July / August
    Ballina July / August
    Arklow July / August
    Dun Laoghaire July / August
    Oranmore July / August

    Phase 4.

    To be confirmed.


    What about Blanchardstown ??????????????

    Huge catchment area ... I would have thought this was one of the biggest exchanges in West Dublin ???????????


  • Closed Accounts Posts: 441 ✭✭colin300


    As he said Couch Potato when i asked about Bray they are only doing places there fibre goes to so until they expand there fibre network or a MAN is set up your like all us unlucky people.


  • Registered Users, Registered Users 2 Posts: 236 ✭✭Stone


    Garfield - your line checker states that I'm on the BALLYBODEN exchange (which is obviously correct) and that it will be available in July/August ... however it's not on your recently posted list of exchanges :confused:
    Does this mean I have to wait 4ever :eek:
    I've already signed up etc. .......
    Thanks,
    Stone


  • Closed Accounts Posts: 441 ✭✭colin300


    I wouldn't get too stressed at the moment he might have missed a few exchanges. I'm sure though if it says your exchange will be done it will be done. The database it is working off is most likely more correct no offence to Garfield.

    His eyes are probably killing him from looking at the screen so long answering all the questions being thrown at him.


    Sure while I'm here I'll ask one :)
    Are you as Smart Telecom employing technicans to come out to people houses to make sure everything is ok if there is a fault on the line or are you contracting it out to another company or are you giving the responsiblity to Eircom because if you are then your customers will get terrible service as Eircom will give second priority to Smart telecom as they do if you have cps or anything else with utv or esat?


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  • Registered Users, Registered Users 2 Posts: 197 ✭✭iano


    iano wrote:
    Garfield,
    From Smart Telecom FAQ
    We require a direct debit payment. This is an advanced monthly payment that is taken from either your bank account or a credit card. Download a Direct Debit mandate form here (PDF format).
    The form is not suitable for Credit Card payment. Do you have an alternative one that is?
    Garfield, did you miss this question or is it on your list?
    The form that we are required to download, complete and submit is NOT suitable for Credit Card payment. It only caters for bank account direct debit.


  • Registered Users, Registered Users 2 Posts: 7,761 ✭✭✭GerardKeating


    Also on the web site, it requires a userid and password to read the terms and Conditions documents.

    Can this be views before signing up...


    Download Terms & Conditions.


  • Registered Users, Registered Users 2 Posts: 5,436 ✭✭✭ando


    This ADSL2+ technology, whats its reach from the exchange? I was thinking of getting a second deticated phone line for this product. I'm using someone else's line at the mo for eircom Radsl


  • Closed Accounts Posts: 20,759 ✭✭✭✭dlofnep


    This is one long thread.. I got to page 11 and got bored..

    Firstly, thanks to the rep for taking the time out to answer all the questions. I have one question which I am still unsure about.. Well maybe 2 questions..

    1) Given that we would have free line rental and cheap 2mb broadband, what sort of charges would be incurred for standard calls? I don't see anything there.. I don't want to sign up to a 12 month contract and then be killed for call prices.

    2) Do you support migrations from the Eircom adsl service to you service? I'm guessing probably not because adsl2+ is different, correct?

    Just want to clarify that.


  • Closed Accounts Posts: 20,759 ✭✭✭✭dlofnep


    dub45 wrote:
    Garfield has pointed out a couple of times in the thread that full details will be available before a customer actually signs a contract. Smarts call charges are available on the web site and they are hardly like to change too much.

    Migration is a very gentle word for what is likely to be a painfull extraction process and there are no details yet of any migration proposals.

    I work for an ISP, a migration for us is zero loss of service switching a comparable service from one provider to another keeping the existing line.

    But let us call a word a word, what sort of downtime is an average eircom broadband customer looking at switching from eircom to smart telecom.

    Also, I found the call rates.


  • Closed Accounts Posts: 6,718 ✭✭✭SkepticOne


    I think Smart should not be discouraged by what may seem petty complaints. It means there is a huge interest in the product. But they should stick to what they appear to be doing, i.e., a very cheap product aimed at the mass market. In order to compete, Eircom and their resellers will have to bring out DSL at ten euros/month if the Eircom line rental is to stay where it is. There is huge untapped demand for very low priced broadband in Ireland.


  • Registered Users, Registered Users 2 Posts: 6,017 ✭✭✭lomb


    SkepticOne wrote:
    There is huge untapped demand for very low priced broadband in Ireland.

    there is hugh untapped demand for anything cheap be it houses, cars or airtravel. CHEAP sells and sells big.


  • Registered Users, Registered Users 2 Posts: 197 ✭✭iano


    I was largely ignoring dub45's objections on the assumption that the LLU process would allow Smart Telecom to take control of a Customer's line with appropriate authorisation from the Customer.

    This would mean a clean cutover (couple of hours downtime max.) and the Customer then cancelling Netsource/UTV/Eircom/whatever BB and paying for a month's unused service.

    BUT
    Eircom's Process Manual for the Services: unbundled local metallic path and line sharing states:
    3.5.2.3. Competing Services
    It is accepted that lines with Bitstream can be unbundled.
    Where an LLU order is received from an Access Seeker for the provision of an LLU service on a line, which already has a Bitstream Service in place or pending, the LLU order will be rejected pending the removal of the Bitstream Service.
    ...
    This guiding principle will allow eircom Wholesale manages the provision and ceasing of competing services.
    Once the competing service has been removed, the Access Seeker can submit a new order requesting service to be provided.
    So it appears that you cannot switch a line that has existing broadband without weeks (and potentially months) of downtime.

    Garfield , nowhere do you make that clear. You either need to get that changed or forget about it!


  • Moderators, Technology & Internet Moderators Posts: 12,450 Mod ✭✭✭✭dub45


    iano wrote:
    I was largely ignoring dub45's objections ...................appears that you cannot switch a line that has existing broadband without weeks (and potentially months) of downtime.

    Garfield , nowhere do you make that clear. You either need to get that changed or forget about it!

    My points are not meant as objections I can assure you - Smart would save me almost 35 euros a month so I want them to succeed - but it concerns me greatly (as you may have noticed:)) that they give no indication whatsover of ever having considered the switchover problems until it was raised on boards. And I did not know about the Eircom stuff until you pointed it out in your post.


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  • Banned (with Prison Access) Posts: 25,234 ✭✭✭✭Sponge Bob


    Surprise Surprise :(

    Eircom have appealed both the proposed LLU Pricing and the proposed LLU Process matrix.

    http://www.boards.ie/vbulletin/showthread.php?t=226345

    Smart will probably start servicing customers in May at the earliest Dub45 , as you said .


  • Registered Users Posts: 423 ✭✭loup


    Garfield, before I post off my DD form to SMART, can you CONFIRM the Ballyboden exchange is included in the July/Aug phase? If it has been dropped can you let us know? Thanks


  • Registered Users, Registered Users 2 Posts: 197 ✭✭iano


    Garfield, can you please try to resist the temptations to use rubbish analogies (Ryanair, Aer Lingus, Singapore ... ) and stick to providing information and addressing the issues raised?

    The problem identified wherby Eircom will not allow the transfer of a line with Bitstream service is a failure of Regulation. It is a significant impediment to competition.
    A Customer should be free to choose to have his line unbundled, regardless of whether or not he has broadband. Has Smart Telecom raised this with ComReg?

    If you do not get this sorted, then many or most of your orders will be rejected by Eircom.

    This would reduce your target market to one of:
    (a) customer who does not currently have broadband
    or
    (b) customer who is willing to accept a minimum of 2 weeks (and potentially much more) downtime

    If I have missed or misunderstood something, please correct me as I would like to get the service but would not accept a downtime of many weeks.


  • Closed Accounts Posts: 326 ✭✭GarfieldConnoll


    loup wrote:
    Garfield, before I post off my DD form to SMART, can you CONFIRM the Ballyboden exchange is included in the July/Aug phase? If it has been dropped can you let us know? Thanks

    It's on the list. Obviously, if there's a delay on the exchange, the contract doesn't 'kick in' until you go live.

    Garfield.


  • Registered Users Posts: 84 ✭✭Ruhan


    Very interesting.


  • Registered Users, Registered Users 2 Posts: 1,862 ✭✭✭flamegrill


    iano wrote:
    The problem identified wherby Eircom will not allow the transfer of a line with Bitstream service is a failure of Regulation. It is a significant impediment to competition.
    A Customer should be free to choose to have his line unbundled, regardless of whether or not he has broadband. Has Smart Telecom raised this with ComReg?

    If you do not get this sorted, then many or most of your orders will be rejected by Eircom.

    This would reduce your target market to one of:
    (a) customer who does not currently have broadband
    or
    (b) customer who is willing to accept a minimum of 2 weeks (and potentially much more) downtime

    If I have missed or misunderstood something, please correct me as I would like to get the service but would not accept a downtime of many weeks.

    I'd disagree slightly to be honest. The OLO's have contracts with eircom, its not quite as plain as the contract between the customer and the OLO. The OLO in turn has a contract with eircom on that particular line. The OLO has to cease services on this line before eircom can move it to another OLO (or LLU OLO..) or eircom breach their contract with the OLO.

    I'd agree that perhaps sharper regulation may have picked up on this and addressed it. However its the same as any reseller relationship, each party has a contract with their upstream provider (networking term. .. but works) so its not as simple.

    But I can see ways around it and its all down to regulation. But its no where near as simple as implied.

    Paul


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  • Registered Users Posts: 297 ✭✭markyboy


    Hi Garfield,

    Thanks for your informative replies to date.

    Just another quick question about the when/if the Douglas exchange will be enabled. It was asked a few times but unanswered afaik (unless Cork central is Douglas).

    Thanks in advance,
    Mark.

    PS Hettyfield near Douglas was also asked on page 1


  • Registered Users, Registered Users 2 Posts: 933 ✭✭✭Furp


    Hi Garfield,

    I am on the Navan Exchange AUVC and the site say's there is no date set yet, can I still sign up, any idea if the Navan exchange will be switched over?

    Currently I am with ESATBT for BB and Phone, and line rental so which account number do i put into the form, my esat bt account number or my old eirom number i don't remember getting a UAN number.

    Thanks


  • Registered Users, Registered Users 2 Posts: 786 ✭✭✭center15


    Hi Garfield, is there any word on the douglas exchange in cork. I've asked this question along with others but I understand you can't answer them all. The exchange is a huge exchange and I can't see why it's not on the list when it's in such a central part of Cork, have Smart over looked something?I'm sure that if required a petition could be put together just to show the amount of people wanting to connect to Smart.
    thanks again for coming on boards.
    Center15,

    Just had a quick chat with the Metro guys (They do much more work in Cork that I do). The Douglas area doesn't seem to be anywhere close to the Cork MAN. Correct me on this if I'm wrong. Check out http://www.magnumopus.ie/resources.asp?id=18# for the route map of the MAN. If it was close enough to the Douglas exchange, we would definitely go there.

    Garfield.


  • Closed Accounts Posts: 14 colmoc


    Hi Garfield,

    Thanks for your informative replies so far.

    I've just moved into a new house in the Balbriggan area and was hoping to avoid Eircom if at all possible. Could you answer the following:

    1. When is the Balbriggan exchange likely to come on stream?

    2. If I were to apply for Smart BB now when would you need a phone number to ensure that I qualified for the free line rental?

    3. When does the free line rental kick in? Eircom are offering free connection to new houses until the end of March so if I availed of this and your offer of BB + call charges, would the free line rental kick in immediately?

    4. How quickly do you expect to fill the 100K quota?


  • Closed Accounts Posts: 326 ✭✭GarfieldConnoll


    iano wrote:
    Garfield, can you please try to resist the temptations to use rubbish analogies (Ryanair, Aer Lingus, Singapore ... ) and stick to providing information and addressing the issues raised?
    Was simply clarifying an existing analogy on the thread. I don't think it's rubbish, though even if I did, I don't see how it would be useful to rubbish other peoples ideas/ comments.
    iano wrote:
    The problem identified wherby Eircom will not allow the transfer of a line with Bitstream service is a failure of Regulation. It is a significant impediment to competition.
    A Customer should be free to choose to have his line unbundled, regardless of whether or not he has broadband. Has Smart Telecom raised this with ComReg?
    Yes.
    iano wrote:
    If you do not get this sorted, then many or most of your orders will be rejected by Eircom.

    This would reduce your target market to one of:
    (a) customer who does not currently have broadband
    or
    (b) customer who is willing to accept a minimum of 2 weeks (and potentially much more) downtime

    If I have missed or misunderstood something, please correct me as I would like to get the service but would not accept a downtime of many weeks.
    Agreed.


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  • Registered Users Posts: 1,305 ✭✭✭The Clown Man


    Iano,

    Please don't be so aggressive; words like "rubbish" can only dissuade people whom are trying to be as helpful as possible from being as helpful as possible.


    Garfield,

    Just as a starter, I think your (fairly unprecedented and very brave!) interaction with the boards community resembles a new level of highly pro-active consumer interaction which can only serve as a huge advantage to both your company and the end consumer. As you can see there are a lot of very knowledgable people on the boards all with their own often very well founded ideas on how an ideal ISP should run. Filtering out the idealism from the good business sense is your happy task! So far this nameless commentator thinks you are making a fine job of it! :)

    Having said that, based on what I have read here I will be changing all 5 of the broadband lines that are in my personal charge over to Smart as soon as my exchange is enabled. (Dundalk) Also, as an IT consultant I will be recommending any of my clients connected to one of your exchanges to switch. I will however be very interested to hear of any future packages that provide a higher upload. Due to the use of internal mail servers and for purposes of remote maintenance and remote database connections, upload speed in my business is vital.


    Also, although I do not pretend to be one of the aforementioned "knowledgables," I might make a brief suggestion:

    Are your policies are regarding extending your own fibre to local exchanges restricted to physical fibre alone? Obviously the time and money required to supply fibre directly to the exchage would be substantial. In my own limited experience I have been led to believe that wireless connections using the 5.8G spectrum tend to be very reliable. Have you looked at using wireless equipment as a means for extending your backhaul to exchanges on a temporary basis until more MANs are available throughout Ireland?

    Admittedly, I do not personally know the pro's and con's of using wireless for backhaul but I have heard that 5.8G is very stable in comparison to the 2.4G or even 3.5G spectrums. Maybe some of the more knowledgable folks on boards might add more to the suggestion or even ridicule it entirely but I'm sure the interaction will help. :)


  • Registered Users, Registered Users 2 Posts: 6,007 ✭✭✭Moriarty


    Junk split off to a new thread.


  • Closed Accounts Posts: 11,909 ✭✭✭✭Wertz


    OK against my gut feeling I've signed up for this in the hope I can escape €ircon's clutches for once and for all.

    However one question bugging me (and it's bugging me since it remains unanswered) is the thing about direct debit mandate form for Credit Cards.
    Is it an oversight on behalf of Smart?
    As it stands I refuse to sign up DD through my bank account after raeding some of the horror stories. I have no probem using DD through credit card but HOW if there is NO form?
    Smart's own FAQ page states "We require a direct debit payment. This is an advanced monthly payment that is taken from either your bank account or a credit card." The PDF is bank Only...

    Appreciate an answer to this Garfield as would a few other posters I'm sure.
    As it stands I'm in, but only if the CC DD thing is in...


  • Closed Accounts Posts: 326 ✭✭GarfieldConnoll


    Hi,

    There has been some questions about latency so I went and spoke with the Network guys.

    These are the latency figures on our core network. All the DSLAMs are being connected to the core network, so the DSLAMs will (I really should say 'should' to cover myself) experience the following latency figures:

    1. Regional MAN- Dublin: 4ms RTT
    2. Dublin- London: 21ms RTT
    3. Dublin- New York: 79 ms RTT

    Hope this helps.

    Garfield.


  • Closed Accounts Posts: 326 ✭✭GarfieldConnoll


    Wertz wrote:
    OK against my gut feeling I've signed up for this in the hope I can escape €ircon's clutches for once and for all.

    However one question bugging me (and it's bugging me since it remains unanswered) is the thing about direct debit mandate form for Credit Cards......

    Appreciate an answer to this Garfield as would a few other posters I'm sure.
    As it stands I'm in, but only if the CC DD thing is in...
    Will have an answer in the morning, asked for it to be looked into.

    Thanks,

    Garfield.


  • Closed Accounts Posts: 11,909 ✭✭✭✭Wertz


    Will have an answer in the morning, asked for it to be looked into.

    Thanks,

    Garfield.

    Thanks for the quick reply; bodes well for the future I hope.
    Perhaps you could update this thread if/when this is sorted.


  • Registered Users Posts: 297 ✭✭markyboy


    Looks like Douglas is off the map completely then. Funny you see signs all the way to Douglas letting you know this project is being funded bla bla bla!


  • Closed Accounts Posts: 14 colmoc


    colmoc wrote:
    Hi Garfield,

    Thanks for your informative replies so far.

    I've just moved into a new house in the Balbriggan area and was hoping to avoid Eircom if at all possible. Could you answer the following:

    1. When is the Balbriggan exchange likely to come on stream?

    2. If I were to apply for Smart BB now when would you need a phone number to ensure that I qualified for the free line rental?

    3. When does the free line rental kick in? Eircom are offering free connection to new houses until the end of March so if I availed of this and your offer of BB + call charges, would the free line rental kick in immediately?

    4. How quickly do you expect to fill the 100K quota?


    If you get a chance could you answer any or all of these queries for me Garfield.

    Thanks,
    C.


  • Moderators, Sports Moderators Posts: 8,679 Mod ✭✭✭✭Rew


    He's answered 1 (the long list he gave a few posts back) and 2 yes you do need a phone number. As for 3 I would have thought your free line rental kicks in as soon as they unbubdle the line (ie as soon as you get the service). 4 will be intresting to see...


  • Registered Users, Registered Users 2 Posts: 383 ✭✭cherrio


    Garfield,

    thanks for 'sticking around' and answering so many questions. I just have one more myself.
    Exchanges that are close to our fibre network come on-net quicker and we prioritise the rollout on that bases.

    Could you please provide a list of exchanges that will come online first (i.e. have the first priorty)? I ask because while I am only interested in my exchange (exchange code DYXB), I am sure you do not want everyone here asking you the same question :)

    When I check my phone number, it says "Congratulations, Broadband is available to you! It will be available in May/June" (my heart rose then sank as I read it initially!), is this a realistic release / launch date?

    thanks again.


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