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Eircom are Charging for going over cap!!!

realsubzero · 2005-02-06 16:42:16

Hey, word of warning, eircom are charging for going over the cap I received a bill on friday for 580 euro, i went waaay over, almost 40gbs in december. so be careful, its the new year and new rules for eircom! has anyone else gotten a bill yet!

06-02-2005 4:42pm

#1

realsubzero

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Hey, word of warning, eircom are charging for going over the cap

I received a bill on friday for 580 euro, i went waaay over, almost 40gbs in december. so be careful, its the new year and new rules for eircom! has anyone else gotten a bill yet!

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#2 06-02-2005 4:47pm

steveland?

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Anyone know how much per MB/GB they're charging over the limit?

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#3 06-02-2005 4:48pm

Ciaran500

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http://www.boards.ie/vbulletin/showthread.php?t=212690

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#4 06-02-2005 4:49pm

Moriarty

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3c/mb is what the contract says afaik.

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#5 06-02-2005 5:17pm

steveland?

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And is everyone sure they're charging back months?

Cos they told us in the store when we signed up they'd e-mail us if we were approaching our limit. The e-mail address is my mothers so I'm sure she'd have told me if they'd emailed her.

So is everyone sure they're not just starting to charge from now?

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#6 06-02-2005 6:41pm

Infini

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Moriarty wrote:

3c/mb is what the contract says afaik.

Thats right. I checked the eircom store leaflets a while back.

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#7 06-02-2005 6:51pm

Raskolnikov

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Infini wrote:

Thats right. I checked the eircom store leaflets a while back.

3.6c including VAT to be precise.

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#8 06-02-2005 8:02pm

vibe666

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hope iol don't follow suit too, i was 10.5gb over last month.

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#9 06-02-2005 9:42pm

apeking

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Got bill last tuesday and wasnt charged, dl 32G in Jan and 29G in Dec on my 8G cap

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#10 06-02-2005 9:53pm

netman

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I go over the 4GB cap regularly and got my bill last week, no additional charges. I'm pretty sure eircom ain't charging for going over the cap, nobody I know has been charged either.

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#11 06-02-2005 10:05pm

KdjaCL

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Got my bill last week too nowt on it, my stats show no activity for last 5 months when i have gone over it but took screenie of stats in case they change. plead ignorance

kdjac

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#12 06-02-2005 10:34pm

OfflerCrocGod

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apeking wrote:

Got bill last tuesday and wasnt charged, dl 32G in Jan and 29G in Dec on my 8G cap

It seems that if you are on the lower packages you are more likely to get charged. It probably depends on the amount you go over 40GB is 10 times the 4GB cap so they may have decided to charge realsubzero because he is on the lower package and broke the cap by a massive amount ( if he is on the lower package ).

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#13 06-02-2005 11:57pm

realsubzero

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yeah im on the lower package, i actually got a letter a few months ago telling me that they were changing the packages and they were switching me to the 8g package but it never happened and im still only paying the 39.99 a month. i will get my scanner going and i will upload a picture of my bill

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#14 07-02-2005 12:06am

Rew

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Ouch... I remember my parents getting a large phone bill after I ahd a few 5 hour+ conversations witha girl I was chatting up (I rang her on an 088 phone...). I thought that was bad but thats really nasty...

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#15 07-02-2005 10:46am

Stalfos

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this bytes the big one, eircom already charge too much for very little and now this :mad: . 4GB is so hard to stay under.
you can check your eircom limit here for anyone who doesnt no how?

http://159.134.118.172/index.html

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#16 07-02-2005 11:05am

Gonzo

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any word on there being an upgrade of the caps by eircom? they have been upping the caps about every 8 months since they launched broadband, first 3gb, then 4gb and then 8gb last february but its now a year since that upgrade so we should be in for an increase soon?

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#17 07-02-2005 3:09pm

Gonzo

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if eircom dont comply with increased caps/speeds soon looks like i'll be off to 2mb broadband for €35 a month, line passed for it and all:) http://www.smarttelecom.ie/products/broadband/faq.htm

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#18 07-02-2005 3:40pm

tonky

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Disregard - already been discussed in IrelandOffline.....

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#19 07-02-2005 6:30pm

grimloch

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may be a stupid question but can you go over the eircom cap by playing games?

i think the home starter cap is 1 GB?

this was discussed before but i cant find it

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#20 07-02-2005 7:22pm

penexpers

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It's 4 gigs down and 1 gig up.

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#21 07-02-2005 7:27pm

realsubzero

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has anyone else been charged or am i the only unlucky sod so far!

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#22 07-02-2005 7:34pm

vibe666

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apeking wrote:

Got bill last tuesday and wasnt charged, dl 32G in Jan and 29G in Dec on my 8G cap

are you on IOLBB+ apeking?

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#23 08-02-2005 5:27pm

jokerboy

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grimloch wrote:

may be a stupid question but can you go over the eircom cap by playing games?

i think the home starter cap is 1 GB?

this was discussed before but i cant find it

Your download cap is anything you do on the net, Webpages / E-mail / Games / streaming music etc...

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#24 08-02-2005 7:22pm

apeking

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vibe666 wrote:

are you on IOLBB+ apeking?

Nope i'm on eircom

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#25 09-02-2005 2:23am

Richard Dower

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apeking wrote:

Got bill last tuesday and wasnt charged, dl 32G in Jan and 29G in Dec on my 8G cap

The reason Eircom are charging is because of people like you who deliberatly break the rules and f_uck it up for everyone. :mad:

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#26 09-02-2005 2:34am

CyberGhost

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Richard Dower wrote:

The reason Eircom are charging is because of people like you who deliberatly break the rules and f_uck it up for everyone. :mad:

and it's because of people like you that eircom and all isps in Ireland f_uck everyone

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#27 09-02-2005 2:43am

Richard Dower

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So what you're saying is people who go over the cap are justified and are teaching the ISP's a lesson, yes?

The reality is people are enagaging in breach of contract which could lead to civil action, knowingly.

I'm not great lover of any ISP and high prices, crappy products...but individuals who go over the cap make everyone suffer in the end and make a bad service even worse by eating up all the available bandwidth.

The right course of action is to use people power to get a better BB service in Ireland and use our buying power to move to another ISP until Eircom finally offer something in line with Europe.

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#28 09-02-2005 3:00am

SkepticOne

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Richard Dower wrote:

The right course of action is to use people power to get a better BB service in Ireland and use our buying power to move to another ISP until Eircom finally offer something in line with Europe.

You need to move to an ISP that doesn't rely on Eircom's wholesale 'Bitstream' product. This wholesale product is contended at 48:1 and 24:1 for the consumer products, more or less forcing the ISP to have caps or else have everyone suffer slow speeds. ISPs that use this product include IOL, UTV, Netsource, Digiweb DSL and, of course, Eircom.

ISPs that don't rely on this would be wireless, cable (NTL, Chorus) and those operating under local loop unbundling.

Unfortunately changing from one ISP to another doesn't necessarily put pressure on Eircom to do anything about contention ratios if those ISPs are forced to use those contention ratios.

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#29 09-02-2005 12:51pm

apeking

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Richard Dower wrote:

and it's because of people like you that eircom and all isps in Ireland f_uck everyone

I'm sorry, i'll stop cause u asked so nicely

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#30 09-02-2005 1:02pm

Moriarty

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Richard Dower wrote:

The reality is people are enagaging in breach of contract which could lead to civil action, knowingly.

No they aren't. Go and actually read the contract.

Richard Dower wrote:

I'm not great lover of any ISP and high prices, crappy products...but individuals who go over the cap make everyone suffer in the end and make a bad service even worse by eating up all the available bandwidth.

You don't know what you're talking about.

If you come back with more FUD and nothing to back it up, expect a ban without any further warning.

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#31 09-02-2005 1:38pm

tuxy

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20 gb over the cap last month i got my bill and no extra charge

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#32 09-02-2005 6:38pm

WillieDH

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stalfos wrote:

this bytes the big one, eircom already charge too much for very little and now this :mad: . 4GB is so hard to stay under.
you can check your eircom limit here for anyone who doesnt no how?

http://159.134.118.172/index.html

IS THIS A PHISING SCAM !!!!!!!

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#33 09-02-2005 6:41pm

Moriarty

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No, it's not. It's http://dslstats.eircom.net (without the hostname). Same server, run by eircom.

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#34 09-02-2005 6:51pm

WillieDH

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mmmmh ? how come it doesn't work then !!

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#35 09-02-2005 6:53pm

Moriarty

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I dunno, contact eircom

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#36 09-02-2005 8:58pm

Pimp Ninja

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realsubzero wrote:

i will get my scanner going and i will upload a picture of my bill

This I would like to see... nobody that I know has been charged yet...

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#37 09-02-2005 9:19pm

vibe666

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WillieDH wrote:

IS THIS A PHISING SCAM !!!!!!!

C:\>ping dslstats.eircom.net

Pinging dslstats.eircom.net [159.134.118.172] with 32 bytes of data:

Reply from 159.134.118.172: bytes=32 time=33ms TTL=55
Reply from 159.134.118.172: bytes=32 time=33ms TTL=55
Reply from 159.134.118.172: bytes=32 time=31ms TTL=55
Reply from 159.134.118.172: bytes=32 time=29ms TTL=55

Ping statistics for 159.134.118.172:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 29ms, Maximum = 33ms, Average = 31ms

no scam. just the IP address of the server. :rolleyes:

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#38 09-02-2005 9:45pm

MrVestek

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Eircom offer cyber fishing now?

....Sorry am i missing something?

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#39 09-02-2005 9:48pm

Moriarty

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http://www.urbandictionary.com/define.php?term=phishing&f=1

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#40 09-02-2005 10:41pm

Muineach

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well i just check my dsl stats for the first time in about 6 months and i got a bit of a suprise, for the last 6 months I've been averaging 12-13gb downloads a month. I'm on the 8gb cap and havent been charged (thank god), if they backbill me i'm looking at a bill of about 700 :eek: I even managed to go 1.5 gb over my limit while I was on holiday for 2 weeks in Janaury :P
So from my experiece they havent charge me (fingers crossed)

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#41 10-02-2005 10:18pm

1huge1

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tell me as im no genius with the internet does downloads only come from things like music and files or can you get it from going onto sites etc? thanks

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#42 10-02-2005 10:21pm

Moriarty

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Browsing web pages (this page, for example), getting your email, playing games, updating windows, downloading music, it all counts towards the cap.

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#43 10-02-2005 10:22pm

1huge1

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but browsing web pages would be very small yes?

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#44 10-02-2005 10:26pm

Moriarty

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Yup, you'd want to basically be browsing the net for 10-12 hours a day every day before youd have to worry about hitting the cap.

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#45 10-02-2005 10:32pm

penexpers

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I was 300 megs over the cap, the bill came today, no charge.

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#46 10-02-2005 10:42pm

MrVestek

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penexpers wrote:

I was 300 megs over the cap, the bill came today, no charge.

Wait for the next one ;-)

Ahhh see this is why i love having NTL Cable... yes there is a 'cap'... but it's never enforced.

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#47 10-02-2005 11:19pm

Infini

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Achilles wrote:

Wait for the next one ;-)

Ahhh see this is why i love having NTL Cable... yes there is a 'cap'... but it's never enforced.

Ahhh. Thank god for NTL. No real cap, no charges, nothing. Anyone with their package can just sit back and not give a crap.

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#48 13-02-2005 11:04am

WellyJ

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Got my bi-monthly Bill yesterday. Went WAY over the cap in January didnt get charged anything

WellyJ

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#49 13-02-2005 3:45pm

Cavman

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can they charge you for going over the cap on the trial?

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#50 13-02-2005 4:26pm

Flaccus

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Well if you ring their tech support they tell you they will charge you if you go over your cap during the trial but that's nonsense.

1. It says on the t&c's for the trial that a contract with eircom starts after the trial ends, so you have no contract during the trial.

2. The t&c's attached to the trial mention NOTHING about caps and being charged for going over it.

3. You will get your first bill before the trial ends charging you for rental in advance. They assume you will stay with them after the trial and you have to cancel the free trial before the termination date and get the money back in credit on your next bill. If they charged you for going over your cap during the trial on the first bill, you simply just don't sign up for the year, and claim you had a free trial and knew nothing about caps, so you wont be continuiing the service.

4. They send out a letter before your free trial ends advising you of the termination date. Check this date on the letter is correct. They tried to end my free trial 2 weeks early !!!

5. They CANNOT backdate your bill as some people have pointed out here. They can charge you for going over your cap after your trial ends only for the month gone by and are entitled to do so. But retrospectively billing say for 6 months would be difficult at best. It says nothing in your contract about this nor is it implied.

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#51 13-02-2005 5:14pm

WellyJ

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Nice to have that cleared up. Good Job

WellyJ

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