Rathwood Garden Furniture Delay

I tried their customer service phone number … it's not located in Ireland.

Seems Mercer agencies used Rathwood as their partner/storage in the south which explains the court case as it was cross jurisdiction (Mercer were NI based) and the court had to make a declaration for the administration to be legally recognised in the republic. Administrators report show full value of the debt has been realised.

The mercer report also give the reason for Mercer's collapse as excessive stock of older product and huge delays (6 months+) of new season stock last year which arrived at the end of summer.

So seems rathwood were caught in the middle as almost their entire furniture and decoration supply came from Mercer https://find-and-update.company-information.service.gov.uk/company/NI037118/filing-history

I've absolutely no connection to boards. Maybe ask a mod for that, but the search element here is crap

Sad to see this as I’ve purchased Rathwood garden furniture about 3 years ago and some home furniture about 7 years ago and was always happy with service and goods recieved.

The rattan outdoor furniture is very good quality and a hell of a lot better than the muck you can see in some stores for nearly the same prices. If they survive this bad publicity and get back to doing what they once did, I recommend watching out for sale prices- the outdoor furniture is crazily RRP priced and then heavily discounted throughout the year- I hate that rubbish sly pricing model but at least the furniture quality itself is v good from my experience .

Hope ye all get your refunds or goods - absolutely not fair - sounds like rathwood obviously buried their collective heads in the sand

Saw the reports and an announcement on their website.

“At this time, we regret that we are not in a position to address any outstanding payments or refund requests relating to amounts owed up to today”

Posting this on a website is so annoying for people who are owed money because they didn’t get the items they paid for. That business continued to take money from customers when they clearly knew the company was in trouble.

Heard many dissatisfied customers on radio recently who’ve had delivery issues and customer service problems for months but couldn’t get answers. It’s not like Rathwood didn’t know about the numerous complaints.

Hopefully whoever is appointed can sort out the supply issues or refund customers and hopefully Rathwood don’t go into liquidation. Awful time for the 100 employees who must be very worried about their jobs, and for suppliers who haven’t been paid yet.

It is reported they are declining refunds

https://www.irishmirror.ie/news/irish-news/home-garden-retailer-rathwood-formally-37069679?utm_medium=Social&utm_source=Facebook&fbclid=Iwb21leARZsdBjbGNrBFmxwGV4dG4DYWVtAjExAHNydGMGYXBwX2lkDDM1MDY4NTUzMTcyOAABHkdjqFiLk8Qk-lNXccMVx68gX3QPJ_yv_8AP4SRTpAD2c4ME0YT2A07k2rkX_aem_BqICkQXoR6CIB5J9nHgTiA

I wouldn’t - they’ve essentially lost Summer season 2026 - their debts are said to be in the region of 18 million with at least 2.5 million owed to customers - given the average purchase of say garden furniture is around 1200 euro, that’s 1000s of personal customers impacted- the rest are suppliers and of course revenue.

Apparently some interested buyers are coming forward - but sorry, this has been going on for some time given boardsies have been highlighting problems for a while now. Customer trust is completely lost. Management there will have to go at the very least - the amount of lies customers have been told must be simply incredible at this stage

https://m.independent.ie/business/irish/customers-of-rathwood-owed-up-to-25m-as-buyers-circle-the-home-and-garden-retailer/a2045964907.html