Rathwood Garden Furniture Delay

Very same issue. Bought March 30th, delivery due a week later, then delayed a month and this morning I checked and its end of May. Ridiculous and no communication from them up to today, just relying on the status updates.

More frustrating is there’s a ‘wait and save’ offer that’s cheaper but specifically didn’t want as we need garden furniture asap.

Doesn’t seem like anything can be done but it’s not good enough

Just read the firewood thread in bargain alerts and you’ll know all about Rathwood. Dodgy business model

just saw a comment regarding the firewood thread. Read through that, but the jist is they are constantly delayed with no customer service. Apparently it’s very difficult to get a refund from them also, so decide whether you wait for the furniture, or wait a long time for the refund.

I've a wood order in since Feb 25 and for furniture since mar 25. I've had the same experience as everyone else. Date kept getting pushed back for delivery. I cancelled the order over two weeks ago and despite promises, no movement on a refund. I've just submitted a claim to the small claims court. Wasting your time trying to get any money from the directly. Have a look at their reviews on Trustpilot. They're getting hammered. And magically done 5 star reviews from the Philippines have started to appear!

Just wondering did you every get your furniture? We are having the same issues. Ordered end of May for del July 3rd. Every 3 to 4 days it keeps being pushed out further. It would be good to know that someone has actualy got their furniture

Having the same issue. Ordered mid April and as the delivery date approached, it kept changing. Numerous attempts to contact by the portal and email with no replies. Got through to the call centre after approx 30 mins on hold and was promised a refund, which was around 10 days ago and heard nothing since.

Ordered in early June, unfortunately saw this thread a few days later. Same story with me (just kept silently pushing the delivery date back), they cancelled the order after I emailed them and noted that I've requested a refund on their portal and are now just ignoring me. I've started the charge back process but it can take 45 days I'm told.

I got my furniture last summer from Rathwood. Honestly it was grand & they actually delivered a couple of days early (which was a pain for us because we were away but better than not at all).

Alright, will retract that part.

That high court judgement would be concerning as it would get around in the trade very quickly and suppliers may not be as forthcoming with credit facilities and insurers that provide invoice insurance are likely not to provide it.

The ruling is effectively a pre-emptive strike to ensure compliance with the repayment agreement. But not a good look.

that high court action, the company were owed $1.5 million by Rathwood?

exactly, plus aren’t they legally obliged to have monies returned within 14 days? And from what I hear this is not happening

I ordered some egg chairs back in May for delivery at the end of July. Long story short, got an email saying they are not available and and asked if I'd like to proceed with alternative on their website. ( no offer of refund).

I requested a refund, no reply. Had to chase them for updates on refund and got little or no communication. Tried ringing, gave up on that too, wait times very long.

Checking the reviews online, other people appear to have issues getting refunds so I wasn't waiting around.

Went to my bank, did the charge back process and got my money back.