Eo Mini Pro 2 smart features going in November

So they're taking the hit? Fair play to them

I like how they say all affected EO charge points need to be online on the date of cessation. Does that mean if you disconnect from the internet on the cessation date you get to keep your smart features?

They should absolutely be turning to EO to recoup their losses. The silly decision by EO should not go unpunished

Yes - direct from EO.

Definitely if you're out of warranty, but as they've apparently committed to look after everyone within warranty above, I'd save SCC as a last resort if still in warranty.

Could it have gone into Spam? I don't see why they'd look after some within warranty and not others so I'd definitely chase them up again, with a phone call this time. They are probably dealing with 100's if not more cases so there's a chance some could easily fall through the cracks.

If they won't sort you, tell them you know someone who's getting theirs replaced under warranty and ask why aren't they doing yours? Save spending the €25 on SCC until it's the last resort if for some reason they deny you a warranty replacement.

Ye, it definitely sounds like time for a quick call to them, this is possibly one of those situations where something could be sorted with 5 minutes on the phone vs. 20 emails back and forth, and at least you'll know then what your next move will be, if required.

I got it for free, so I don't think it's a fruitful avenue unfortunately.

SCC case against EI. They initially denied everything and I need to supply a written response. In that I included my original invoice and the EO blog of feature cut-off, along with extracts of the sale of goods and supply of services act that defines EI as the retailer and therefore responsible for warranty. That resulted in a settlement.

I started the process with EO first and it was a little tougher to engage them, asked for full head office and company details, explained the loss of features as a bait & switch tactic, not fit for the purpose sold, no longer satisfies the original feature set etc., and outlined how and when I would lodge the case with the UK’s version of SCC. Their first settlement offer was refused, they increased it and I accepted on the balance of time, original cost, and continued use. EO sent my case to their legal reps and it was settled quickly then.

Yes, I got a settlement from both.