Eo Mini Pro 2 smart features going in November

Bawnmore

New track just dropped:

That sounds more than fair to me in fairness.

Red Silurian

https://www.boards.ie/discussion/comment/123982679#Comment_123982679

So they're taking the hit? Fair play to them

I like how they say all affected EO charge points need to be online on the date of cessation. Does that mean if you disconnect from the internet on the cessation date you get to keep your smart features?

Buffman

https://www.boards.ie/discussion/comment/123982679#Comment_123982679

Excellent customer service from them there in fairness, not that they had too much choice in the matter as they'd have just ended up with a rake of small claim cases otherwise.

I doubt they or any other supplier will be rushing to do much new business with EO after this mess.

https://www.boards.ie/discussion/comment/123982787#Comment_123982787

Doubtful as I'd guess EO will be just pulling the plug on their servers.

Sounds more like they have/want to wait until EO actually disable the charger before changing it out, maybe some attempt from them to recover some cost from EO going forward, with the large sums of money involved it might be an insurance/legal issue.

...Ghost...

I think we should have a sticky to warn everyone to never buy an EO product again. Link it to this thread. Anyone else agree? Like if you do. Not setting up a poll 🤣

Grumpypants

My installation crowd have since gone out of business. I just bought a Tesla wall charger so I'll get someone to swap it out.

Red Silurian

https://www.boards.ie/discussion/comment/123982866#Comment_123982866

They should absolutely be turning to EO to recoup their losses. The silly decision by EO should not go unpunished

secondrowgal

https://www.boards.ie/discussion/comment/123982679#Comment_123982679

Was this direct from EO?

My installer was Fokearn and I haven't had anything since July despite following up.

Bawnmore

https://www.boards.ie/discussion/comment/123997883#Comment_123997883

Yes - direct from EO.

Pistachio

https://www.boards.ie/discussion/comment/123997883#Comment_123997883

My installer was Fokearn and they are replacing the charger as per Bawnmore's post, maybe contact them again.

Quin_Dub

https://www.boards.ie/discussion/comment/123982679#Comment_123982679

Does that only apply to units that are still under warranty?

I assume it does , but it doesn't say it directly in the note you shared.

Buffman

https://www.boards.ie/discussion/comment/123997883#Comment_123997883

Are you still covered by warranty? If so, contact them again. If not, and it's less than 6 years old it might be worth spending the €25 on a small claim for it.

https://www.boards.ie/discussion/comment/124000687#Comment_124000687

"We will provide all customers within warranty a solution to this problem"

They seem fairly direct there, so as above it might be worth a SCC case if you're out of warranty but within the 6 year SCC limit.

Cyrus

https://www.boards.ie/discussion/comment/124000896#Comment_124000896

i would deffo recommend SCC its not a warranty issue its a sale of goods issue, they cant hide behind a warranty.

secondrowgal

I am covered by warranty. I'm a bit peeved that they havne't come back to me since July despite chasing. SCC it is so.

Buffman

https://www.boards.ie/discussion/comment/124001032#Comment_124001032

Definitely if you're out of warranty, but as they've apparently committed to look after everyone within warranty above, I'd save SCC as a last resort if still in warranty.

https://www.boards.ie/discussion/comment/124001134#Comment_124001134

Could it have gone into Spam? I don't see why they'd look after some within warranty and not others so I'd definitely chase them up again, with a phone call this time. They are probably dealing with 100's if not more cases so there's a chance some could easily fall through the cracks.

If they won't sort you, tell them you know someone who's getting theirs replaced under warranty and ask why aren't they doing yours? Save spending the €25 on SCC until it's the last resort if for some reason they deny you a warranty replacement.

secondrowgal

https://www.boards.ie/discussion/comment/124001160#Comment_124001160

No, not Spam. And the last email was exactly that - a screenshot of their response above (with their own name in there) saying that customer service is their prime concern… Yeah, right.

But you need to have a load of proof that you tried to sort it before SCC will take a look. I've only ever had to use it once, successfully thankfully, because I had all my ducks in a row.

Buffman

https://www.boards.ie/discussion/comment/124001170#Comment_124001170

Ye, it definitely sounds like time for a quick call to them, this is possibly one of those situations where something could be sorted with 5 minutes on the phone vs. 20 emails back and forth, and at least you'll know then what your next move will be, if required.