Seems like a good deal on firewood....

Im waiting on a refund from Rathwood nearly 4 weeks now. Entirely unacceptable. Anyone any experience with them and getting refunds issued. nearly 4 weeks ago they cancelled the order and said they would send a refund. They keep telling me they have asked for a refund to be issued. (fuming now)

Would put me off ordering off them again tbh!

An atrocious crowd

I’d be on to the credit card company straight away

There has to be some kind of consumer protection about this save and wait ****, people have no problem waiting, if the date of delivery they say, is complied with, but they keep knocking it back, and not by a couple of days, but months

Would love to know how much peoples cash in held on their accounts, with them having no intention of meeting the date of shipment that they claim

seems like a real dodgy way to do business imo

Did a pre order on 5/12/24 for a garden bench for delivery 22/2/25. Delivery date missed and a week later I was advised delivery would be after end May. I did a reverse transaction through Revolut using screenshots from the Rathwood customer portal and after 4 days (including a weekend) and Revolut gave me a “temporary” full refund as Rathwood were not responding to refund requests. So I made sure to cancel the order in the Rathwood customer portal and I used the temporary refund asap to buy the same bench at the same price (using a screenshot & Google Lens) from MD O’Sheas in Charleville. Great people to chat to and do business over the phone (shoutout to the extremely efficient Eddie at MD O’Sheas). Now because I was quick to spend the temporary refund (essentially Revolut’s money) Revolut had to put pressure on Rathwood to get the actual refund because the money was no longer in my Revolut account. I’ll always use Revolut in future for prices that seem too good to be true! Hope this is helpful.

their whole company sound like a disaster, I’ll never be buying from them again - paid on Feb 2nd and after multiple times, delivery time is now May 30th (after original date being March 30th, I won’t hold my breath)

Look out for my review on trustpilot if it ever gets delivered

yes, same, never again, they are full of S***e

A woeful company and on thin ground imo

Paid in February and now they say saying end of June with push back after push back

last time I’ll ever touch them and never ever recommend them as they are full of ****, they know when taking and holding your money that they are not gonna deliver when they are promising

pity what they are doing isn’t illegal, it should be

Never again

Their business model sucks (I hope people never get stung if they went bust for example)

I haven't used Kenny Fuels myself but several people on here like them.

I can recommend The Log Shed (lovely guy if a very limited range), Dublin Logs (aka Kildare Logs, think they're the same company, only hitch for me was logs were slightly big for my stove), and Boyles Solid Fuels (I've only visited their depot in person and they were particularly excellent).

My saga with Rathwood continues - checked the customer portal (it no longer works from the whatsapp either, i had to find the original email) and the date has been pushed out again from late June to 18th July. I'm not even getting notifications of changes anymore. This does smack of a company teetering on the brink to be honest, its especially bad practice. This is now a 4 month delay. The only think being that honestly at this point I'd prefer to not get anything until August as there's no way I'm going to use 400kg of logs in the middle of the summer when my house is like a sauna.

It finally happened. Rathwood has cancelled all coal orders awaiting delivery. Was told on the phone that an email had been sent yesterday regarding the cancellations. This was a false claim. I'm now on the refund merry-go-round, with two other orders outstanding that have little chance of happening. Check the portal if your affected with this.

Didn't even realise they sold coal!

Sharp practice, how much of peoples money have they deposited for months and months and not delivered, are peopl ever going to get their deliveries?

will never touch them again

how does this look, 1.92m of oak €473 ?

https://www.kennyfuels.ie/product/2m-kiln-dried-oak-firewood-nationwide-delivery/

Monaghans have the same 1.92 for €530 inc delivery

One stop fuels have a slightly smaller crate for €480

So I'm asking for clarity on this post.

He said he would correct it and didn't, it's fair to ask for clarification. He should edit the original post if he posted in error,otherwise it's just gibberish.

By correction I did mean that I would repost it in the coal post which I did. I'm not sure what needs clarification. The post is correct in what I said but put in the wrong thread. Sorry for any confusion.

Its only a bit of timber lad, dont get worked up.