Seems like a good deal on firewood....

Must be a Rathwood log (though it’s a bit big for one of them 🤣)

I posted here before about the extremely poor wood from Rathwood. Same as you, the pallet I received looked close to kindling. I burned through it pretty quickly and would never order from them again. I put up a review of them on Trustpilot or Google (can't remember which one) with pictures comparing the size of their wood compared to wood I still had from the previous year, and they contacted me to offer me a €50 voucher. Staying clear from now on.

The latest on delays from Rathwood… ordered wait and save for 16 March, date changed first to 31 March now I see it change again a few days ago to 21st April.

Who on earth wants firewood at the very end of April?

The end of me using Rathwood I think, once that order is finished I'll be changing suppliers.

I ordered in knowing it would be mid-March, now April. It was half the price of other suppliers so I didn’t mind. In the meantime I also got a smaller crate elsewhere at the cheapest price I could find. I’ll still have most of that crate left over when the RW delivery arrives, but I’ll just store it and it’ll keep me going all of next winter.

Did you pay by credit card?

Email them, stating they have 48 hours to process your refund or else you will initiate a chargeback with your credit card provider. Then if they dont action within that time, initiate the chargeback.

That should get their attention. Otherwise whilst it will take some time for you to get your money back, take comfort knowing chargebacks are also a pain for the company.

Make sure you keep records of all correspondence and be clear how they have failed to provide you with the goods you paid for.

Its shocking, isn't it? The date of 21 April is now gone to mid June. I'd bought the 30 bags of 13kg birch for 133 which is extremely cheap anyway, and since I've ended up not using anything much in recent weeks due to fine weather happy to leave it until June, but its pretty bad to go from a March delivery to June, even at those prices. That will do me for the early months of the autumn.

This will be my last order with Rathwood - I've already started trying out other suppliers, so I won't be going back.

Anyone recommend Kennys fuels? €473 for 2m sq crates a good price..

I feel your pain as I am in the same position with my last six orders. I had to learn to relax regarding their non delivery. I ordered wait and save months ago, 50 x coal and 60 x briquettes knowing they are needed for next Winter and assuming I would have them by then. It's so bad that I'm no longer confident of that. You need to expect and accept their failings or just avoid them to keep your mental health stable.

It's down to cost for me, unfortunately. Rathwood rewarded me with a VIP customer status. That got me an extra 10% off the coal but no special phone number to contact them. Option 6 is the biggest cause of stress. Wait 40 minutes to get from position 16 to 3 to have the line dropped from their end.

I'm not a "VIP" whatever that is. I've bought from them about half a dozen times over the past 18 months. But yes, its abysmal customer service. Its cheap and nasty, basically.

I got a crate of Rathwood oak, really happy with it - big delay with the delivery but got it in the end and the oak is very good.

I went to Boyles in person Easter week as I was running out. 11 bags ash plus kindling and a box of starter logs was 77 euro. It's just 65 currently for Birch or ash for 11 bags plus kindling. Can't really go wrong there. You'd get that easily into your boot