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An Post returning packages from outside the EU-See 1st post

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Comments

  • Registered Users, Registered Users 2 Posts: 591 ✭✭✭dasa29


    No the website I am buying the Blu Rays from is All the Anime.



  • Registered Users, Registered Users 2 Posts: 1,348 ✭✭✭SPDUB


    An Post have in recent months taken measures to ensure that if an item accidently gets out of customs and to a local delivery office then it gets sent back to customs .

    That of course would be mostly "customs due" but I suppose it could occasionally be items due to be returned to sender



  • Registered Users, Registered Users 2 Posts: 72 ✭✭bakerlite


    Is there anything I can do to make sure a parcel makes it? Bought 30 euros worth of electronic parts (leds) , business filled out a ch22 and a post /customs just sent it back with no explanation, can I direct the business owner to do anything in particular to ensure delivery?



  • Posts: 4,214 ✭✭✭ [Deleted User]


    When you buy something worth less than €150 from Ebay UK, VAT is paid upfront.

    If it's shipped via Royal Mail (as opposed to the Global Shipping Programme), three things can happen.

    1/ Item is delivered

    2/ An Post send a demand for VAT and an admin fee

    3/ Item is rejected and send back to the seller.

    1 is the ideal situation.

    2 is a nuisance but Ebay will refund the second VAT charge (not the admin fee).

    3 is the worst-case scenario.

    My question is - how do An Post decide which goes into scenarios 2 and 3? Both indicate that something is incorrect with the electronic customs data but obviously 2 is preferable.



  • Registered Users, Registered Users 2 Posts: 603 ✭✭✭Shan Doras


    When something is sent to a UK addresspal address now, my understanding is customs open it and guess a value? How would they value say a homemade dvd ?



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  • Posts: 4,214 ✭✭✭ [Deleted User]


    That should be marked as a gift with a nominal value.

    Got one this morning (a replacement CD) from London. Value £5 marked as a gift. Posted Tuesday.



  • Registered Users, Registered Users 2 Posts: 86 ✭✭leandrolorenzi


    Ordered a 16£ powerbank on Amazon.uk to get it delivered via Addresspal/AnPost (Hatfield address)

    I am asked to pay Eur 9.03 within 2 weeks as per below breakdown:

    ============

    Customs Charges to be Paid:

    Import Duty = €0.00 Excise Duty = €0.00

    VAT = €5.53 Admin fee = €3.50 Total = €9.03

    Item value: €24.06

    ============

    I am not sure how the Value has been estimated, as order was 16£ delivered (18/19 Eur max).

    I understand VAT has been calculated as 23% of the Item value, however 20% UK VAT was already included in the total order? should not have been that deducted somehow?

    Am I missing something?

    I have the option to refuse payment (and item will be returned to sender/Amazon).

    I am considering this option. Did anyone went down this route?

    Will I get refunded of the Addresspal charge? Will amazon refund the total?



  • Registered Users, Registered Users 2 Posts: 40,927 ✭✭✭✭ohnonotgmail


    »I am not sure how the Value has been estimated, as order was 16£ delivered (18/19 Eur max).

    how much was the addresspal fee? that is included in the items value. VAT is paid on the CIF value. the addresspal fee is included in the F.

    »I understand VAT has been calculated as 23% of the Item value, however 20% UK VAT was already included in the total order? should not have been that deducted somehow?

    unfortunately not. revenue dont know how much UK VAT you paid, or even if you paid any at all. they just care about the total amount you paid.

    »I have the option to refuse payment (and item will be returned to sender/Amazon).

    »I am considering this option. Did anyone went down this route?

    if you refuse it will be send back to addresspal not amazon. amazon did not ship it to ireland. addresspal will have no clue what to do with it. they certainly wont return it to amazon on your behalf.



  • Registered Users, Registered Users 2 Posts: 7,659 ✭✭✭deezell


    I've pointed out many times on this thread that if you use Addresspal, you will pay vat twice. UK vat is added because the packet is delivered to a UK address. Its then exported by Anpost to Ireland where Irish vat applies on every cost accumulated by the transaction. If you order directly from a UK supplier, they will now send it UK vat free, but unfortunately delivery costs to Ireland have increased to cover the punitive paperwork overheads, and the obvious loss risk due to so many returns.

    It's safe to assume Anpost are not operating as a trading intermediary, keeping records of the goods' UK Vat and seeking refunds to offset the inevitable Irish Vat. Such a model would require them to place the orders on your behalf and record payment on their own account, a monstrous business model which would never work.



  • Registered Users, Registered Users 2 Posts: 11,773 ✭✭✭✭blade1


    Why did u order from Amazon and get it sent to a UK address?

    You should have just used your own address and Amazon would have sorted sorted the vat.



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  • Registered Users, Registered Users 2 Posts: 40,927 ✭✭✭✭ohnonotgmail


    100% this. The whole addresspal business model is basically defunct.



  • Registered Users, Registered Users 2 Posts: 40,927 ✭✭✭✭ohnonotgmail


    Amazon won't ship powerbanks directly to ireland.



  • Registered Users, Registered Users 2 Posts: 11,773 ✭✭✭✭blade1




  • Registered Users, Registered Users 2 Posts: 7,659 ✭✭✭deezell


    The primary reason for a UK address is to buy from all those companies that don't deliver to Ireland, and that number increased exponentially after the Anpost shenanigans with returned mail. UK businesses would sustain a heavy loss on returned goods and refunds to the customers. To circumvent this high rejection and return risk, in steps AnPost, with their profitable service which guarantees your packet won't get stopped by, er, AnPost. Does anyone smell a rat here?



  • Registered Users, Registered Users 2 Posts: 40,927 ✭✭✭✭ohnonotgmail




  • Posts: 4,214 ✭✭✭ [Deleted User]


    I found a reasonably helpful person in An Post who gave me the exact reason why my latest package was rejected. I got this via telephone. (The WhatsApp and Twitter route just gleaned "insufficient / invalid electronic customs clearance" with no reason provided).

    The UK seller put a value of £10 on the paper customs form. The person in the UK post office incorrectly entered a value of £0.01 (one penny) on the electronic customs form. An Post's value threshold starts at £1.

    As An Post are not prioritising returns, my package is still sitting in the mail centre and could be there for a few weeks.

    An Post offered a solution:

    "Get the sender to ask Royal Mail / UK Post Office to re-submit a fresh electronic customs form with the correct value. We will get it instantly and can then deliver your package. This can be done at any time (not just at the time of sending) once the tracking number is held."

    Of course when I relayed that the seller, he contacted Royal Mail who said "we cannot do that."

    Second suggestion from the helpful guy:

    "Get the sender to raise an enquiry with Royal Mail. That will force them to investigate and address the issue. They will probably contact us and we will tell them what's needed."

    This one could run for another while yet.



  • Registered Users, Registered Users 2 Posts: 40,927 ✭✭✭✭ohnonotgmail


    No, addresspal existed long before the issues with returned mail. The business case for addresspal is now weaker as you end up paying both UK and Irish VAT when you use addresspal.



  • Registered Users, Registered Users 2 Posts: 86 ✭✭leandrolorenzi


    Thanks for the replies and explanations! I incorrectly assumed my Addresspal on Amazon was a Northern Ireland postcode. it's long time I was not using it, and I wanted to explore personally. Lesson learnt



  • Registered Users, Registered Users 2 Posts: 40,927 ✭✭✭✭ohnonotgmail



    No, addresspal existed long before the issues with returned mail. The business case for addresspal is now weaker as you end up paying both UK and Irish VAT when you use addresspal.



  • Registered Users, Registered Users 2 Posts: 7,659 ✭✭✭deezell


    Addresspal existed in the same era as Parcel motel, it was ideal for businesses which wouldn't deliver to Ireland or NI. Parcel motel was made redundant by Brexit. Addresspal on the other hand received a huge advertising campaign and constant mailshots, in particular after the Anpost returns debacle. Addresspal should be defunct, but they're doing nicely, particularly with personal packetss such as Birthday gifts to family in Ireland which are often callously returned by an post if sent by royal mail.



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  • Registered Users, Registered Users 2 Posts: 40,927 ✭✭✭✭ohnonotgmail


    you suggested there was an An Post conspiracy. that is nonsense.



  • Registered Users, Registered Users 2 Posts: 7,659 ✭✭✭deezell


    Conspiracy? Who said that? I'm suggesting that the packets they export from the UK always arrive, and are not subject to the vagaries of the automatic system which has misread and returned thousands of packets when sent by Royal mail. That's not a conspiracy, more like uncompetitive practice, like insider trading.



  • Registered Users, Registered Users 2 Posts: 40,927 ✭✭✭✭ohnonotgmail


    To circumvent this high rejection and return risk, in steps AnPost, with their profitable service which guarantees your packet won't get stopped by, er, AnPost. Does anyone smell a rat here?

    That sounds like a conspiracy to me. Nonsense if you ask me. For one, you have no idea if addresspal parcels are immune to the problems facing other parcels. For two, if they are not experiencing the same issues perhaps it is because the people working for addresspal know how to provide the correct customs info so their parcels do not get rejected.



  • Registered Users, Registered Users 2 Posts: 7,659 ✭✭✭deezell


    McRedmond, CEO of the parcel returning service formerly known as AnPost has moved to a new position, Head of Dublin City Task Force, a kind of Lord mayor on steroids with executive power. No doubt his first job will be to process the "refugees", by sticking a label on them and diverting them into a van bound for, anywhere that's not here. He could install it on the travelators in the airport, as you pass by a scanner a side wall opens and you're travel-ated down a chute into a waiting cage, to be returned, eventually.

    https://m.independent.ie/irish-news/politics/an-post-boss-to-head-newly-established-dublin-city-taskforce/a650584795.html



  • Registered Users, Registered Users 2 Posts: 28,404 ✭✭✭✭vicwatson


    any updated thread on Dhgate football jerseys anywhere? Can’t seem to find one on the website



  • Registered Users, Registered Users 2 Posts: 6,633 ✭✭✭bassy


    Mod: Try reading the Charter

    Post edited by whiterebel on


  • Registered Users, Registered Users 2 Posts: 21,045 ✭✭✭✭cnocbui


    I bought something from Japan in November, it was posted via Japan Post and the usual sh​it with those clowns in Customs ensued and after a long time it was sent back to Japan. Had it sent again and the same thing happened, except this time those sods in Customs sat on it for over a month before sending it back to Japan.

    I went to have it posted a third time and was informed that due to the high rate of returns from our overpaid civil service CO2 generators, Japan Post will no longer send packages to Ireland.

    I hope Japan Post makes a complaint to the Universal Postal Union about Ireland and that they take a swipe at the relevant authorities here. If they had the power to make the return postage cost payable by the Irish government, Customs would suddenly discover the wonders of email and almost nothing would be returned.

    Instead of sorting problems via emails these jokers unnecessarily cause a package to be sent 1.5 times around the planet - 2 times if DHL manages to get it past the sods on this 3rd attempt.



  • Registered Users, Registered Users 2 Posts: 7,659 ✭✭✭deezell


    Absolute cnuts. The thing is here. It's addressed to you. It's only communication and data that needs to be sought, supplied, corrected. Their objective and outcome is to get it delivered, they're a postal service ffs. Instead, they do the worst, inefficient, anti common sense thing, and return it. Twice. Even the malignant customs service in the 60s would deliver everything once you paid up, (except condoms and re-imported Irish butter).



  • Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,396 Mod ✭✭✭✭whiterebel


    On this thread it shows the last of these problems with this were a year ago. I have things coming in from the UK, USA, Australia for that long, and no issues. The fact that it only seems to be Japan would make me wonder if their post is doing something wrong, because this should be standard for all postal systems now. Did An Post tell you what was causing the issues?



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  • Registered Users, Registered Users 2 Posts: 40,927 ✭✭✭✭ohnonotgmail


    I hae been avoiding ordering from outside the EU (apart from Aliexpress who have their customs stuff down to a tee) but i did order something from the US a couple of weeks ago and had no issues. An Post sent me a letter to tell me that customs charges were due. I was checking the tracking page online and that said there were customs charges due so i paid them there. I received the item before I received the letter from An Post.



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