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Post Packet left on driveway

2

Comments

  • Registered Users, Registered Users 2 Posts: 2,203 ✭✭✭drury..


    Does Amazon do registered mail



  • Moderators, Category Moderators, Arts Moderators, Sports Moderators Posts: 51,857 CMod ✭✭✭✭magicbastarder


    typically, my experience is that fastway couriers ring the doorbell but don't wait for an answer, and then mark the package as having been left 'in a secure location' which simply means on the mat outside the door.

    we live on a busy road, i'm amazed we've not lost any to theft.



  • Registered Users, Registered Users 2 Posts: 4,477 ✭✭✭Ezeoul


    All Amazon deliveries are tracked.

    I have found for expensive items, they do require a passcode.



  • Registered Users, Registered Users 2 Posts: 2,203 ✭✭✭drury..


    Ya tracked but mostly no proof of delivery as they self scan



  • Registered Users, Registered Users 2 Posts: 4,477 ✭✭✭Ezeoul


    If they leave your package on a doorstep or elsewhere Amazon will send you a photo of where they left it, as proof of delivery.



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  • Registered Users, Registered Users 2 Posts: 670 ✭✭✭ARX


    And if the seller won't play ball, ask your credit card issuer to do a chargeback.



  • Registered Users, Registered Users 2 Posts: 2,203 ✭✭✭drury..


    Ah

    Is the photo proof of delivery if left on doorstep or elsewhere

    Going by thread so far I would have assumed not



  • Moderators, Politics Moderators Posts: 42,424 Mod ✭✭✭✭Seth Brundle


    Proof of delivery (to outside your home) is not the same as proof or receipt.
    If I pay for something I expect to receive it, not that I expect to find it somewhere out the front soon



  • Registered Users, Registered Users 2 Posts: 2,203 ✭✭✭drury..


    Yes



  • Registered Users, Registered Users 2 Posts: 899 ✭✭✭Bogey Lowenstein
    That must be Nigel with the brie...


    I hope we don't end up like America where thieves cruise around estates all day stealing parcels off people's doorsteps.



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  • Registered Users, Registered Users 2 Posts: 2,203 ✭✭✭drury..


    If there were big losses involved the suppliers would be adapting to it

    Ie not leaving stuff



  • Registered Users, Registered Users 2 Posts: 4,477 ✭✭✭Ezeoul


    Literally just got a delivery by DPD ten minutes ago.

    Driver did ring the doorbell, but by the time I got to the front door, (maybe ten seconds?) he was already driving away.

    Parcel propped up beside the door.



  • Registered Users, Registered Users 2 Posts: 4,477 ✭✭✭Ezeoul


    I would take it as proof of delivery.

    But not proof of receipt.



  • Registered Users, Registered Users 2 Posts: 8,087 ✭✭✭The Continental Op


    I know this is the USA but for anyone thats not seen them this is a great video.

    Check out his other videos for a progression in the war against "porch pirates".

    Wake me up when it's all over.



  • Registered Users, Registered Users 2 Posts: 16,728 ✭✭✭✭elperello


    The courier business has been racing towards the bottom for quite some time.

    It appears that businesses are prepared to accept that their customers will get a poor service as long as charges are kept low.

    Drivers are increasingly under pressure to make more drops per day to keep viable.



  • Registered Users, Registered Users 2 Posts: 2,203 ✭✭✭drury..


    There's a roadblock in the online shopping model if customers must have goods handed to them

    The workaround to keep goods flowing means some theft and losses , disputes etc.



  • Registered Users, Registered Users 2 Posts: 571 ✭✭✭DayInTheBog




  • Registered Users, Registered Users 2 Posts: 8,087 ✭✭✭The Continental Op


    The seller should get what the seller pays for. If the seller pays for signed delivery thats what they should get. I know a friend in retail had to complain to her suppliers that Fastway never stopped for a signature. After that the Fastway driver used to stop to get a signature.

    Amazon in many cases pay for the driver just to scan to indicate the item had been delivered. Thats fine because thats all Amazon pay for.

    Wake me up when it's all over.



  • Registered Users, Registered Users 2 Posts: 2,203 ✭✭✭drury..


    Yes I left that out

    Expensive stuff should be signed for to prove receipt

    Proof of delivery probably do for cheaper stuff. Some will be stolen mislaid etc , some fraudulent claims of non receipt



  • Registered Users, Registered Users 2 Posts: 8,087 ✭✭✭The Continental Op


    Its nothing to do with the cost of the item. If the seller pays for a signed for delivery service then thats what they should get not a "signed for by the driver" service.

    Wake me up when it's all over.



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  • Registered Users, Registered Users 2 Posts: 2,203 ✭✭✭drury..


    My bad I was talking about delivery model not the service paid for



  • Registered Users, Registered Users 2 Posts: 571 ✭✭✭DayInTheBog


    Had tablets from Lenovo delivered by ups last week. I wasn't home so he called me.

    He needed a signature but we agreed he'd leave the box and I'd text my acceptance of him doing that. He even closed the porch door back over so it locked.

    DPD had left a parcel earlier and took a photo of it in place which was sent to me. He left the door open



  • Registered Users, Registered Users 2 Posts: 15,086 ✭✭✭✭callaway92


    Gets package without issue -

    ‘Any ideas where I stand?’ Says the OP

    I mean, come on…



  • Registered Users, Registered Users 2 Posts: 618 ✭✭✭Careful_now!


    This happened me just before Christmas. I wasn't at home and a package was left at my front door. I got an email to say package was delivered. When I got home I looked around my house and I checked with neighbors and there was no sign of it.

    After a few days later, a neighbor checked their CCTV and saw somebody stealing it. I contacted the retailer that I bought the item from. The kept telling me to check with neighbors and to check with the courier to see if they had it. When I insisted I had video footage of it being stolen they refunded me straight away.



  • Registered Users, Registered Users 2 Posts: 2,189 ✭✭✭Ger Roe


    The antics above described about delivery companies, apply to most of them. I have seen and experienced big corporate delivery companies, sub contracted sole operators and even An Post leaving packages in bins and bushes, throwing items over a boundary wall, not ringing doorbells, claiming delivery by text, sending photo proof that shows nothing etc etc etc - all of the aspects highlighted above could apply to any of the delivery companies.

    While it is true that the purchaser has no rights to challenge the delivery agency as they have not contracted the service, it is very frustrating and stressful to be waiting on and wondering about lost packages, never mind then having to then deal with the sender to persuade them that the package is lost.

    The consumer needs some protection in this scenario as it is not as simple as shopping around to find a supplier that uses your preferred delivery agent - even if you do have any degree of choice, they all cut corners, because they can. There needs to be consumer protection legislation introduced to define what an acceptable standard of delivery is.

    I have seen terms and conditions on delivery contracts that states that if delivery is not possible, it will be tried again on another day, or the item will be returned to a depot for collection, and yet, items have been dropped and left, or put in bins and bushes etc. Some sales corporation half the world away is not going to care about your item as much as you do, so there needs to be a degree of local consumer protection where there is a nationally enforced definition of what is acceptable and reasonable when it comes to concluding a delivery. It is crazy to think that a package might make it safely all the way around the world, to be lost or damaged within metres of the delivery destination, simply for lack of effort in contacting or alerting the end customer.

    The various consumer associations and applicable government agencies need to step up on this wild west aspect of delivery, before consumer confidence in online commercial activity is damaged further.



  • Registered Users, Registered Users 2 Posts: 899 ✭✭✭Bogey Lowenstein
    That must be Nigel with the brie...


    The Parcel Motel was very handy, no waiting around at home for a delivery, you could pick it up at night. I don't think they are around anymore.



  • Registered Users, Registered Users 2 Posts: 8,087 ✭✭✭The Continental Op


    Seems they still exist.

    https://www.anpost.com/Post-Parcels/Receiving/Parcel-Lockers

    You can find out more about Parcel Lockers by contacting Customer Services here or at 353 (1) 705 7600 between 9am and 5.30pm, Monday to Friday.

    But I noticed the Parcel Lockers in my local Lidl car part were short lived as they have been taken away. So no idea if the system is still running?

    Wake me up when it's all over.



  • Registered Users, Registered Users 2 Posts: 107 ✭✭edunne2010


    Couriers are known (drop and run) they don't care if you receive the parcel. I suggest getting a Ring Video doorbell/camera to record all movements at your hall door. An Post/Fastway are famous for drop and run.

    I had one parcel supposed to be delivered to an OOHpod locker but it ended up in the local ALDI Store. ALDI store manager says I was lucky to get it otherwise it would have been destroyed.

    Also, couriers fill in an attempt to forge your signature to prove delivery.



  • Registered Users, Registered Users 2 Posts: 81 ✭✭Mary-O-Burke


    This happened to me a month back, had it delivered to Strabane oohpod, image from royal mail had the package on a random checkout, went to all the shops in the surrounding area the next day, no one had seen it, and royal mail said there was nothing they could do.



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  • Registered Users, Registered Users 2 Posts: 4,477 ✭✭✭Ezeoul


    It still exists but is greatly reduced. I had to drop off a parcel with a prepaid label on 29th (post office was closed and label was due to expire) and I could only find one locker within a reasonable drive (Crumlin). There used to be lockers at the Lidl in Tallaght village and another at Nangor Road, but both are gone. I'd say that the contract with Lidl wasn't renewed. Probably Lidl staff getting hassled about deliveries?



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