Post Packet left on driveway

F@5tway are notorious for this - anything to speed up the delivery process so they can finish the day earlier…

But it doesn't matter to the scenario you are querying.

You order from online seller. You don't received parcel as courier failed to deliver. you tell seller it wasn't received. Either they send a replacement or issue a refund (likely their choice which they do)

Unless YOU paid the courier directly, you have absolutely no comeback whatsoever with the courier as you simply have no contract and therefore they are now answerable to you in any way shape or form.

You have your package - get over that it wasn't handed over to you with gold gloves

Shop elsewhere if you don't like the courier being used.

There's no proof of delivery, so it goes back to the sender to either dispatch a replacement, or give a refund.

is that not why courier are signing though, as proof of delivery

i might be misremembering this but i think one showed up as for signed by me, when i wasn't even home.

In the real world, with the amount of deliveries, if they all required a signature, nothing would be delivered due to the sheer volume.

Having similar problems… But first, I thought "Fastway" was gone. They used to be outstanding, and then had to sell out (I thought) to one that I dislike intensely (not DHL but another biggie, I think). Very sad to hear bad things about "Fastway." Maybe it's just the name and not the same actual group owning/running it.
The one who shall not be named (do I really need to be this cautious?) delivered a parcel 3 weeks ago, and sent "proof of delivery" image: My parcel, perched on top of one of the posts of my gate, basically out where anyone driving by could take it without even getting out of their car! When I looked out the kitchen window to see if it was there…. It was not there, nor on the ground…
Twist in the story: HOWEVER, when I opened front door to check post, the parcel was on the front stoop. An Post must have brought it to the actual house. (I was going to attach the "proof of delivery" image here for your enjoyment, but guess what?? IT IS NO LONGER ATTACHED TO THE EMAIL! "Link is expired and image is no longer available." How convenient. Can't believe I didn't save it in one of my files… grrr.)
To the point: I probably will not order from that source again, and I will let them know why. Unfortunate for me. I depend a lot on online shopping out here in the hinterlands. Now nervous, as I have an expensive delivery allegedly being delivered by "Fastway" (I thought courier name was just not updated on their website) … If it's these eejits… God only knows….
Rant over. Thank you for your patience.

A ring camera or doorbell is a blessing in cases like these.

And if the seller won't play ball, ask your credit card issuer to do a chargeback.

I hope we don't end up like America where thieves cruise around estates all day stealing parcels off people's doorsteps.

Literally just got a delivery by DPD ten minutes ago.

Driver did ring the doorbell, but by the time I got to the front door, (maybe ten seconds?) he was already driving away.

Parcel propped up beside the door.

I know this is the USA but for anyone thats not seen them this is a great video.

Check out his other videos for a progression in the war against "porch pirates".

The seller should get what the seller pays for. If the seller pays for signed delivery thats what they should get. I know a friend in retail had to complain to her suppliers that Fastway never stopped for a signature. After that the Fastway driver used to stop to get a signature.

Amazon in many cases pay for the driver just to scan to indicate the item had been delivered. Thats fine because thats all Amazon pay for.

Its nothing to do with the cost of the item. If the seller pays for a signed for delivery service then thats what they should get not a "signed for by the driver" service.