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Post Packet left on driveway

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Comments

  • Registered Users, Registered Users 2 Posts: 2,203 ✭✭✭drury..


    My bad I was talking about delivery model not the service paid for



  • Registered Users, Registered Users 2 Posts: 513 ✭✭✭DayInTheBog


    Had tablets from Lenovo delivered by ups last week. I wasn't home so he called me.

    He needed a signature but we agreed he'd leave the box and I'd text my acceptance of him doing that. He even closed the porch door back over so it locked.

    DPD had left a parcel earlier and took a photo of it in place which was sent to me. He left the door open



  • Registered Users, Registered Users 2 Posts: 15,058 ✭✭✭✭callaway92


    Gets package without issue -

    ‘Any ideas where I stand?’ Says the OP

    I mean, come on…



  • Registered Users, Registered Users 2 Posts: 617 ✭✭✭Careful_now!


    This happened me just before Christmas. I wasn't at home and a package was left at my front door. I got an email to say package was delivered. When I got home I looked around my house and I checked with neighbors and there was no sign of it.

    After a few days later, a neighbor checked their CCTV and saw somebody stealing it. I contacted the retailer that I bought the item from. The kept telling me to check with neighbors and to check with the courier to see if they had it. When I insisted I had video footage of it being stolen they refunded me straight away.



  • Registered Users, Registered Users 2 Posts: 2,182 ✭✭✭Ger Roe


    The antics above described about delivery companies, apply to most of them. I have seen and experienced big corporate delivery companies, sub contracted sole operators and even An Post leaving packages in bins and bushes, throwing items over a boundary wall, not ringing doorbells, claiming delivery by text, sending photo proof that shows nothing etc etc etc - all of the aspects highlighted above could apply to any of the delivery companies.

    While it is true that the purchaser has no rights to challenge the delivery agency as they have not contracted the service, it is very frustrating and stressful to be waiting on and wondering about lost packages, never mind then having to then deal with the sender to persuade them that the package is lost.

    The consumer needs some protection in this scenario as it is not as simple as shopping around to find a supplier that uses your preferred delivery agent - even if you do have any degree of choice, they all cut corners, because they can. There needs to be consumer protection legislation introduced to define what an acceptable standard of delivery is.

    I have seen terms and conditions on delivery contracts that states that if delivery is not possible, it will be tried again on another day, or the item will be returned to a depot for collection, and yet, items have been dropped and left, or put in bins and bushes etc. Some sales corporation half the world away is not going to care about your item as much as you do, so there needs to be a degree of local consumer protection where there is a nationally enforced definition of what is acceptable and reasonable when it comes to concluding a delivery. It is crazy to think that a package might make it safely all the way around the world, to be lost or damaged within metres of the delivery destination, simply for lack of effort in contacting or alerting the end customer.

    The various consumer associations and applicable government agencies need to step up on this wild west aspect of delivery, before consumer confidence in online commercial activity is damaged further.



  • Registered Users, Registered Users 2 Posts: 620 ✭✭✭Bogey Lowenstein
    That must be Nigel with the brie...


    The Parcel Motel was very handy, no waiting around at home for a delivery, you could pick it up at night. I don't think they are around anymore.



  • Registered Users, Registered Users 2 Posts: 7,913 ✭✭✭The Continental Op


    Seems they still exist.

    https://www.anpost.com/Post-Parcels/Receiving/Parcel-Lockers

    You can find out more about Parcel Lockers by contacting Customer Services here or at 353 (1) 705 7600 between 9am and 5.30pm, Monday to Friday.

    But I noticed the Parcel Lockers in my local Lidl car part were short lived as they have been taken away. So no idea if the system is still running?

    Wake me up when it's all over.



  • Registered Users, Registered Users 2 Posts: 107 ✭✭edunne2010


    Couriers are known (drop and run) they don't care if you receive the parcel. I suggest getting a Ring Video doorbell/camera to record all movements at your hall door. An Post/Fastway are famous for drop and run.

    I had one parcel supposed to be delivered to an OOHpod locker but it ended up in the local ALDI Store. ALDI store manager says I was lucky to get it otherwise it would have been destroyed.

    Also, couriers fill in an attempt to forge your signature to prove delivery.



  • Registered Users, Registered Users 2 Posts: 75 ✭✭Mary-O-Burke


    This happened to me a month back, had it delivered to Strabane oohpod, image from royal mail had the package on a random checkout, went to all the shops in the surrounding area the next day, no one had seen it, and royal mail said there was nothing they could do.



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  • Registered Users, Registered Users 2 Posts: 4,321 ✭✭✭Ezeoul


    It still exists but is greatly reduced. I had to drop off a parcel with a prepaid label on 29th (post office was closed and label was due to expire) and I could only find one locker within a reasonable drive (Crumlin). There used to be lockers at the Lidl in Tallaght village and another at Nangor Road, but both are gone. I'd say that the contract with Lidl wasn't renewed. Probably Lidl staff getting hassled about deliveries?



  • Registered Users, Registered Users 2 Posts: 29,346 ✭✭✭✭looksee


    Just for balance, most of the deliveries to me are well dealt with - I don't recall any problem ones. An Post come to the door and hand it over, or leave it in the agreed safe space. One time the postman rang me to ask where he should leave it - I had left the house about 5 minutes earlier. Couriers likewise are sound about handing them over or stashing them. The very odd one gets left at the front door, which as it happens is out of sight of the road so safe enough. I have never had one left in the rain.



  • Registered Users, Registered Users 2 Posts: 18,570 ✭✭✭✭rob316


    To be honest its unrealistic to expect every parcel to be handed over to the customer, there is simply too many parcels every day for drivers. The backlogs would be ridiculous if you had to bring back every parcel to the depot that no one was home for.



  • Registered Users, Registered Users 2 Posts: 644 ✭✭✭AnRothar




  • Registered Users, Registered Users 2 Posts: 1,540 ✭✭✭OscarMIlde


    Yeah, but Fastway often don't even attempt to find a reasonable place to put it or even do a courtesy doorbell ring. My partner works from home AND we have a porch to put packages in. One day I had a delivery notification from Fastway but saw from our ring system that it wasn't in the porch. Other half was at home so went to look for it. They had thrown it over the fence. Now we have a corner house, so if he could have thrown it in to the back garden. Instead he threw it over a fence onto the pavement outside were anyone could have picked it up. He could have just popped it on the porch but was so committed to his throw and leggit delivery system that he hadn't even clocked we had a porch.



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