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The cost to upgrade public transport ticketing system to contactless - how much?

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  • Registered Users, Registered Users 2 Posts: 2,442 ✭✭✭KrisW1001


    Tourism was the reason TfL started the contactless card ticketing project in London, and it's the same reason TFI want to do it now.

    Leap is great for residents, but for someone spending a couple of days in the country, paying a fiver for the card then putting money on it that you'll never get back is a bad deal, so they end up using cash or trying to buy tickets in person with a card.

    It costs a lot of money to deal with this, so the idea is to cut out the middleman and let visitors use the card (or phone in the case of Americans, many of whom don't get contactless cards from their banks) that they already have on them.

    One great thing about Leap is that it is a nationwide system: that means when contactless card payment is added to it, it will become usable nationwide. That might encourage tourists to use more public transport, which in turn could make improved PT a viable proposition in some parts of the country.



  • Registered Users, Registered Users 2 Posts: 2,830 ✭✭✭Glaceon


    I found the system in Washington DC to be a bit unusual. I could enter and exit their metro with my phone, but I had to first load the wallet with their equivalent of a Leap card and top it up, it couldn't use debit or credit cards directly. I still have it on my phone with $2 credit sitting on it.



  • Registered Users, Registered Users 2 Posts: 33 cakedrive


    After the upgrade is finished will there be no equivalent of a prepaid public transport card that can be bought and topped up using cash?



  • Registered Users, Registered Users 2 Posts: 72,832 ✭✭✭✭L1011


    Leap will still exist. Plenty of people who will need it still.



  • Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 23,646 Mod ✭✭✭✭bk


    They most of fixed it so and not updated the official government tourist board website:

    https://www.holland.com/global/tourism/getting-around/information/getting-around-in-the-netherlands/pay-in-public-transport

    If you want to pay with a debit card, this is currently only possible with a Dutch card, so international visitors are advised to use a credit card.

    Glad to hear it is fixed.

    On flat fare, we are almost there already in Dublin with the €2 90 minute fare. I know there is the seldom used short fare, but just drop it and you have a flat fare, exactly like they did for the child fare.



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  • Registered Users, Registered Users 2 Posts: 2,442 ✭✭✭KrisW1001


    Yes, for a start, long term tickets and student fares will require a Leap card… Debit card ticket costs could be capped the same way as Leap is, but that would be a commercial decision, not a technical one: there's nothing forcing TII to provide the same level of capping or discount on bank-card tickets, especially when the system is inherently more expensive to operate.

    This is mainly a measure to make things easier for occasional PT users and tourists, and reduce the costs of handling cash.



  • Registered Users, Registered Users 2 Posts: 1,460 ✭✭✭bikeman1


    Yeah, there was some confusion as to whether it would work, but it did indeed. I checked my Revolut earlier to double check I wasn't dreaming it! The rest of our group were very impressed by it. It is a strange concept hopping on an IC train for nearly two hours with nothing to show for it. But it worked great.

    Yes, the short fare on the bus should be dropped. A second flat fare reader should also be installed at the drivers machine on the left as you enter to really increase the flow of people boarding. Sometimes the read can be bad or people wave their card like a wand, which won't work. With the rear door for exiting, that is as good as you are going to get for loading and unloading a double deck city bus.



  • Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 23,646 Mod ✭✭✭✭bk


    On the contrary, I believe the goal is to offer all the same timed, daily and weekly capping options that are available on Leap cards. That is certainly how it works in London.

    I believe they want it to replace Leap cards for regular, non special users like students, children, etc. [1]

    It costs them to produce Leap cards, stock machines, etc. and reduce the number produced and rely on peoples cards instead would reduce cost.

    [1] There is also the possibility that they put these sort of Leap cards as virtual leap cards on your mobile phones too, though probably still need the option of a physical card, in particular for children. You could even possibly link these sort of cards with your physical debit card, though I'm not sure they will do that.



  • Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 23,646 Mod ✭✭✭✭bk


    Yes, the short fare on the bus should be dropped. A second flat fare reader should also be installed at the drivers machine on the left as you enter to really increase the flow of people boarding. Sometimes the read can be bad or people wave their card like a wand, which won't work. With the rear door for exiting, that is as good as you are going to get for loading and unloading a double deck city bus.

    Yes, absolutely and with new ticket machines/readers, you'd hope it would process that card much faster and without the physical contact of the card to reader. Should speed things way up. I don't think you could do much better then if you had free fares.



  • Registered Users, Registered Users 2 Posts: 29,743 ✭✭✭✭breezy1985


    It annoys me that you can't get the money back. Oyster will refund the balance and card fee.

    Will be interesting to see how they do short fair in the other cities. Right now in Limerick the Leap card takes as long as cash because everyone has to interact with the driver. If they go with the Dublin system almost everyone will still interact with the driver because the short fare will be by far the more common. They need to reverse the process and make people ask for the 90min fare outside of Dublin and maybe Cork.



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  • Registered Users, Registered Users 2 Posts: 72,832 ✭✭✭✭L1011


    Do you mean Leap for 'can't get the money back'? You can request a refund to any IBAN account. Done it whenever I've had to change Taxsaver; and when getting rid of my original card and going Taxsaver back in the day.

    Just use an expired Taxsaver as a normal Leap now, which did cause trouble on a barrier once where it tried to read the old ticket first



  • Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 23,646 Mod ✭✭✭✭bk


    Yes, same in Cork, most people just get the short fare, many routes aren't even long enough to have a long fare.

    I don't think the 90 minute ticket has been rolled out in Cork/Limerick yet. I'd scrap the short fare and just make it a flat €1.50 (or €1.40, etc.) 90 minute fare and introduce right hand validators.



  • Registered Users, Registered Users 2 Posts: 3,055 ✭✭✭BailMeOut


    less than 10% of all journeys on Dublin bus are paid for using cash. If you were running this service you'd be thinking that implmenting all that new technology and cost just to facilitate such a small number of customers is a bad business decission.

    It's still the right thing to do but you have to agree that the Leap card and its adopotion has been really good.

    Also cash fares are much more expensive than leap so will the future % of tap payments be still very low as you get cheaper fares using leap?



  • Registered Users, Registered Users 2 Posts: 29,743 ✭✭✭✭breezy1985


    No it hasn't been rolled out yet and no definite info so far on how it will work across the cities.

    In Limerick it's shocking how many regular bus users still use cash.

    Didn't know you could do it (online I assume). I asked before at a Bus Eireann customer service desk and she said I can't get the deposit back and you can't do it via machine like in London so I gave up.



  • Registered Users, Registered Users 2 Posts: 72,832 ✭✭✭✭L1011




  • Registered Users, Registered Users 2 Posts: 426 ✭✭PixelCrafter


    I'm surprised they can't rollout a virtual Leap Card using an app.

    iOS used to be a pain in the rear for stuff like this, but it's not anymore. It's a non issue with Android.

    It should be easy enough to just tap your phone and debit a virtual purse on the device.

    It's not ideal for occasional users, but you could download a leap app far more easily than chasing down a retailer who sells a bit of plastic.



  • Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 23,646 Mod ✭✭✭✭bk


    Again, it isn't just to replace cash users, it would also replace the majority of "normal" leap card users. Pretty much anyone who isn't a young person, child or taxsaver user, that would be well over 50% of users.

    And the cheap leap fares would also apply to these contactless payments. The whole purpose of the cheap Leap card fares was to encourage people away from slower cash fares. So of course the cheaper fares will also apply to contactless payments, just as they do on London Bus, where both contactless and oyster cards have the same £1.75 flat fare.

    Finally the old Leap card system is in desperate need of modernisation. The ticket machines are card readers are ancient technology, very slow and desperately need replacing regardless of introducing contactless payments or not.



  • Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 23,646 Mod ✭✭✭✭bk


    No it hasn't been rolled out yet and no definite info so far on how it will work across the cities.

    There have been reports on other threads of people seeing it active on the Leap card app, so it might be on trial or soft launched ahead of official roll out.



  • Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 23,646 Mod ✭✭✭✭bk


    In the presentations by the NTA about this, they have talked about this too.

    I get the impression that first of all it will be just contactless support, but later they might also use the virtual card idea for the other types of tickets, like student tickets, taxsaver tickets, etc. That would probably be the ideal in terms of options.



  • Registered Users, Registered Users 2 Posts: 29,743 ✭✭✭✭breezy1985


    The Leap card app had had a notice up nationwide about the 90min fare which is probably what they are talking about. You still have to talk the driver in Cork/Limerick/Galway when using Leap and none have ever asked me if I want short or 90 so i would be pretty sure they are mistaken.



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  • Registered Users, Registered Users 2 Posts: 3,055 ✭✭✭BailMeOut


    Have they confirmed that tap fares are the same as Leap as if so then Leap is finished and has no future.



  • Registered Users, Registered Users 2 Posts: 72,832 ✭✭✭✭L1011


    A product doesn't need to have a future to still exist. It'll still be used for all period tickets anyway.



  • Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 23,646 Mod ✭✭✭✭bk


    Leap cards will still be needed for multiple types of users. Child leap cards, young adult leap cards, taxsaver cards, free travel pass, etc. They are all a types of Leap cards.

    Also for anyone who just doesn't have or want to use their debit/credit card.

    Again London Bus accepts both tap to pay and still accepts Oyster cards, both at the same reduced fare. And of course they also have child, student, etc. Oyster cards for even more reduced fares.

    BTW I should clarify that we are talking about the physical leap cards here. "Leap" is more of a brand that covers the entire ticketing system, the website, the app, etc. If in some distant future they got rid of the physical cards (unlikely) the entire system would still be called Leap and you would still use the leap website and app to look at your balance, transaction history, etc.



  • Registered Users, Registered Users 2 Posts: 1,512 ✭✭✭p_haugh


    The Japanese IC card system is pretty much equivalent to a leap card, in that you have to "load" money onto the card at a ticket machine/convenience store. They also have virtual IC cards on Apple on Android. What was great about their setup is that you could also use the IC card to pay for stuff in most stores/restaurants. One downside is that they don't have any mobile top-up or auto top-up functionality



  • Registered Users, Registered Users 2 Posts: 4,373 ✭✭✭goingnowhere


    The reason you can't pay for other stuff on Leap is down to Central Bank regulations, paying for random stuff would require some form of banking licence or Central Bank regulatory oversight and you simply don't want to go there

    Suica/Pasmo works great

    Its amazing how Germany, Austria, Switzerland etc have great ticketing systems without any of this NFC business at all, they focused on the problem not the technology and built something much much simpler



  • Registered Users, Registered Users 2 Posts: 18,730 ✭✭✭✭LXFlyer




  • Registered Users, Registered Users 2 Posts: 18,730 ✭✭✭✭LXFlyer


    Oyster is still well and truly alive in London, so no I don't think that will happen anytime soon.



  • Registered Users, Registered Users 2 Posts: 1,542 ✭✭✭Quitelife


    Any govt contract is like becoming a millionaire overnight … charge what you like ..nobody in the public sector cares what you charge ! …..



  • Registered Users, Registered Users 2 Posts: 2,442 ✭✭✭KrisW1001


    Leap Visitor is valid only in Dublin, and is bad value if you're only taking one or two trips.

    @goingnowhere those countries developed regional Fare Unions in the 1960s, which unified ticketing across different providers. The paper ticketing infrastructure put in place at this time is cheap to continue using as it is all paid for, but these organisations are moving to electronic payments too as that equipment comes towards end of life.

    One major reason why they could do this and Dublin could not is that those countries have very strong local government (for example it is Munich City council that owns the Munich U-Bahn, not the Bavarian State, not the federal German government), and it is the cities (or groups of cities) that led the creation of those fare unions.



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  • Registered Users, Registered Users 2 Posts: 29,743 ✭✭✭✭breezy1985


    I still use it because it's a better way of knowing my spend and a good way of using up my spare change.

    Post edited by breezy1985 on


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