Amazon

No, not a typo. Every time after a few minutes it went around and around in circles, or looked up. Perfect when I didn't use them. They used a USB dongle and it seemed to drive the PS5 haywire.

Amazon can and do charge for the items individually or sometimes as a group. They have more than 20 fulfillment centers and there is a good chance of 3 items not all 3 will be in one warehouse.

Is this Prime or not? Non Prime orders always take a bit longer to dispatch.

Well while my stuff wasn't delayed I normally expect delays after Prime day and Black Friday anything up to a week.

However I'd still get on to CS when you can spare a few minutes and ask them why you would pay for Prime and have to wait for a 3.5k order?

Have they completely stopped trying a neighbour for delivery?

That's been my experience recently, but I've only been buying small value items.

Yeah, I plan to get onto them today. My credit card has been charged the full price of the order yesterday as well. The new estimate for the laptop is due for tomorrow and I hope I get a dispatch email today. And still no updates for the other two items.

Is there way to ask the status of a whole order? When I go into customer service it list individual items.

Chatted to a customer service person via webchat. From what the person said it looks like the laptop is coming from a far away fulfilment center as it wasn't available from the nearest one hence why the whole order is stuck as it's waiting for laptop to arrive. He said he has raised a ticket and the order should be with me within 24 hours from now. I don't know whether if that means is going to be dispatched and deliver tomorrow on the same day from the fulfilment center in Ireland or not. So far I have not received dispatch email.

I guess if it's not here tomorrow I will have to be back on them…

Good catch. I gone back to check the laptop that I ordered and it doesn't say specifically UK layout at product info. The only part that said UK layout is in the "From manufacturer" section where you see all the "fancy" photos of the laptop is.

I searched in the specific info as well. I found an answer to someone asking about keyboard layout for another model as it also doesn't mention it. The answer said normally laptop sold on Amazon UK has UK layout and if it's not it will specify it in the product info.

Hopefully this far away fulfilment center is just somewhere in the UK

The main thing is that you got a delivery date. When that happens Amazon normally honour it as best they can. Worse is when they have it in stock but never give you a delivery date thats when you know you are being messed around.

I'm not trying to be smart but do you have a query with every Amazon order you place?😉

It would have shown the priority delivery charge when you selected it and it would also have shown in the final costs.

I got another email this morning with an update to my laptop that said "We will email you when we have an estimated delivery date". It has been delayed twice already.

I got in contact with CS again. I was told that there was ticket logged on 26th last Friday and was investigated. The item is currently planned to get into shipment to the carrier facility on 2nd of August. The fulfillment center will ship the item on the 2nd. I'm not sure if the carrier facility is different to fulfillment centers or the same thing?

Then I got £5 promotional cert added to my account as an apology. It can be applied to items shipped and sold by Amazon.

I guess I have to wait again and see if it comes next week as I doubt I will get it by 2nd. By the sound of it they ran out of stock and they sold more than they have.

I checked the product page and the item is currently unavailable and have no estimate of when it will be in stock. Like, I remember when I order it there was 4 and it went down 3 immediately after I ordered. I would have thought it in stock unless that's a lie and they based on whatever the logistic algorithm they have to get a new shipment in before the delivery date to make more sales.

Yes, the order has been charged onto my credit card. I was offered to do a refund by cancelling the order by the second agent I contacted. Can I do a refund without cancelling the order like you mentioned?

On another note. My other two items got an email on Saturday with a estimate delivery date of between tomorrow and Thursday. I don't think this was a coincidence. I was told by the first agent they wanted deliver all items at once. And now that I got no estimate for the laptop I think they want to deliver the other items first…

Honestly I am thinking of cancelling the whole order next week if I don't get a dispatch. Only reason keeping me from doing it already is that I can't find the laptop else where with cheaper price and also there aren't many places to order from.

This is a gift so I don't want to cancel it and there are also no stock. Would be a shame if I did and then price goes back up when it comes back into stock. I feel like they got me by the balls. Currys have this laptop for online order but they are charging at least €500 more and I rather not deal with Currys.

I thought that as well regarding only charging when the item dispatches. They charged me for the whole order on the day of the first estimated delivery date for the laptop which was last Tuesday. I placed the order the Wednesday before. So I'm not sure whether their system thinks is able to ship so they charged or they have automated system that charges the card after certain amount of days has passed and just let the customer refund by cancelling.

I read a couple of stories online about people sometimes get their order auto cancelled after a few delays. But most of them I heard about are in the US so not sure if they operate slightly differently. Maybe the cost of the item is worth them not cancelling my order or they know they shipments soon. I guess no way to know other than go by what the agents say.

I'm always charged immediately after ordering. It must be at least 5 years since I wasn't charged until dispatch.

I always pay with Revolut. I've been using Revolut since 2017 and I definitely weren't normally charged immediately back then.