Amazon

Discodog

I just got a delivery today that was ordered mid January, dispatched in January & refunded in February !

The package is battered & covered An Post tape.

ohnonotgmail

https://www.boards.ie/discussion/comment/122331373#Comment_122331373

free stuff. result

The Continental Op

Lost count of the number of times Amazon have said something has been lost in transit and refunded, always hoped the item might turn up but it never has.

jj880

When Amazon say "We will email you when we have an estimated delivery date." Do they ever send the product?

I got on to them before about a 3 bottle set of AutoGlym and got it sorted but it was a faff. I couldn't really be arsed doing the same for 2 pairs of work gloves. However I would cancel them if theres no chance of them being shipped...

dulpit

Strange one, I have an order with amazon due to be delivered tomorrow. The email I got with confirmation says I'll get a one time password to give the delivery driver tomorrow. I've never had this before, it's being dispatched by amazon themselves.

Is this a new thing? Bit of a pain, I'm not 100% certain I'll be there to get it when they deliver...

jj880

https://www.boards.ie/discussion/comment/122331879#Comment_122331879

Ballbags. I got onto support a week ago and they said they submitted some kind of ticket and my order would be shipped within 48 hours. No dispatch yet. Amazon have gone downhill big time. Why they just cant say items are not in stock instead of this BS is a mystery to me.

jj880

https://www.boards.ie/discussion/comment/122367772#Comment_122367772

I got it about 9 months ago on a £180 order. A numeric code for the Amazon van driver. They didn't even ask for it in the end.

EarWig

https://www.boards.ie/discussion/comment/122367822#Comment_122367822

Getting low paid drivers to follow systems is beyond Amazon. At least for now. The systems make for better customer service. And if you're unhappy, where is the alternative company competing on service.

At this stage it's too big a monopoly for the regulators to dare go near.

dulpit

https://www.boards.ie/discussion/comment/122367772#Comment_122367772

This order was received to delivery depot on Friday morning, but never went out for delivery. Got a note yesterday evening to say it was late, expected by Monday and to contact them Tuesday for a refund if still not delivered.

Early this morning it was again marked as received into delivery depot and nothing since.

My fear is this is just going to loop until Monday, which is a pain as I won't be there to collect it next week.

Discodog

Jess Kelly on Newstalk has just said that Amazon Germany no longer deliver outside Germany.

Any idea if this is true?

Yggr of Asgard

https://www.boards.ie/discussion/comment/122386890#Comment_122386890

And what source did Jess Kelly from Newstalk provide?

If you go onto amazon.de you can see that they still deliver so unless Jess has an insight she does not share, this looks like "fake news".

amacca

https://www.boards.ie/discussion/comment/122387141#Comment_122387141

I suspect if one were to analyse what the likes of weckler, weston, Jess Kelly and all the other radio spacefiller persons say one would find a fair percentage of guff or broadly accepted but not necessarily entirely accurate pronouncements

It worries me that people might take them as being 100% accurate tbh

But I doubt I'd be any better if part of my job was to talk on demand on various radio stations and not let it go silent for a millisecond....must be a terrible job...you can't really go into the minutiae or people would tune out so you have to make relatively safe bland pronouncements as if they are some sort of expert tip or trick or interesting....that presumably anybody current or with a brain already knows and if they don't whatever little tidbit it is probably won't help much in isolation.....some of them drop some fairly terrible inaccurate shite occasionally too.

Amazon.de have always had sellers that don't ship to Ireland or outside of Germany afaik.....and again afaik there's no blanket policy on amazon.de not yo ship to another EU market ...

I've noticed it tends to be bulkier items like tools gardening appliances when I buy but tbh there was usually another seller willing...although it was sometimes too expensive to be worth it

And in every case I could get around it with a forwarding service if I wanted to et c

tbh I either usually tune them out as useless soundbites or listen waiting for the clanger

Weston is the master of not saying anything inaccurate often but just summarising what the dogs on the street know....

I can't wait until some of the newer ones try to get a profile by saying and printing stuff thats "edgy"

thebiglad

https://www.boards.ie/discussion/comment/122386890#Comment_122386890

Ordered from Amazon DE this morning - no issues, item on way.

EarWig

She may have confused the no free delivery thing.

Yggr of Asgard

Plus Amazon.de is not really Amazon Germany, just like with all the other domains it's just a different frontend for the same sale from Amazon EU Sarl just with different price/availability and shipping cost. And obviously there is a restriction on some items that cannot be delivered cross borders or with too high a shipping cost.

And even than in the end the goods might not actually come from a warehouse in the same country you order from, I have Amazon.de orders from warehouses in Germany, Ireland (yes 2-day premium for some items), the UK, France, Spain or Italy via UPS or AnPost.

That is why tools like hagglezone are so important, money can be saved by choosing a different country of sale sometimes.

I find it hard to believe that Amazon Europe will no longer accept orders via the amazon.de webpage for customers in other EU countries, plus doing so might even be against the law.

whiterebel

MOD: 6 year old thread. Ask in the current Amazon thread. Closed.

I am me123

Hi,

I placed an order on Amazon a few days ago. It was not dispatched yet.

I got an email today informing me that my order has been cancelled?

Has this ever happened to anyone? What are the possible reasons?

The Continental Op

https://www.boards.ie/discussion/comment/122392788#Comment_122392788

More excuses than reasons most of the time.

1. Its not in stock and they can't get more stock
2. Its too expensive to ship it to you
3. Its not in a warehouse that ships to Ireland
4. Third party seller won't sell to Ireland because shipping costs more.
5. Third party seller has cancelled it for their own reasons.
6. Item had a safety issue
7. Someone has realised there are batteries in it.
8. Amazon has had issues with the 3rd party seller.
9. Problem with item - Amazon discovered it was fake.
10. etc etc

and before I forget its never happened to me but I've had stuff that took months to dispatch because it was too expensive to send to Ireland (they were looking to find a cheaper carrier) or warehouse wouldn't ship to Ireland.

I am me123

https://www.boards.ie/discussion/comment/122392831#Comment_122392831

Thanks very much for the info @The Continental Op.

I've re ordered the item from a different seller, so fingers crossed it works out better! 🤞

The Continental Op

https://www.boards.ie/discussion/comment/122392861#Comment_122392861

I thought it would be from a third party seller. Amazon tend not to do that and leave it to Customer Services to try to get you to cancel the order when you ring up to complain how long you have been waiting.

I'm quite sure some third party sellers have no idea of the cost of shipping to Ireland until they get hit with the bill. Recently got a great deal for only £8 shipping. Two days later shipping for the same item had gone up to £20. Noticed in the past when I have bought from Amazon Market Place sellers that I can only get the item once and afterwards it becomes no longer available to Ireland.

dulpit

Third party sellers are so hit and miss on Amazon that I tend to just ignore them (unless they are fulfilled by Amazon). There's always some hassle.

jj880

https://www.boards.ie/discussion/comment/122392831#Comment_122392831

This sounds more like it thanks. My order is "Sold By: Amazon EU S.a.r.L.". Nearly 2 months waiting for a dispatch date. I checked and items have been in stock a few times. I even messaged an agent when they were in stock and was promised theyd be dispatched inside 48 hours. Still waiting. If its to avoid paying shipping to Ireland it must be p!ssing a lot of people off. Maybe theyre fobbing everyone off until the IE website launches. Very poor way to treat long time customers.

I am me123

https://www.boards.ie/discussion/comment/122392884#Comment_122392884

Thanks, I got a bit of a startle when I got the cancellation email, as I order quite a bit from Amazon, and this is the first time Amazon actually cancelled an item. Glad it's cleared up now though.

I am me123

https://www.boards.ie/discussion/comment/122392936#Comment_122392936

Thanks very much for the info. I'll take the advice on board. 😊

The Continental Op

https://www.boards.ie/discussion/comment/122393201#Comment_122393201

Thats whats happened to me. Mostly for items that are heavy. Waited 4 months for one item and finally got on to CS everyday for two weeks (sat down with my morning coffee) seems the item was too heavy for the courier they used and they couldn't find another courier to take it????? Item was only stocked in one warehouse that would deliver to UK next day (Prime) no problem but wouldn't deliver to Ireland even though the listing allowed me to buy it.

After all my complaints including iirc a couple of complaint escalations it arrived. Great deal as it went up in price about 50% over the time I was waiting.

I think at least 10 reps promised me the item would be dispatched within 24 hours on one chat 5 reps just left the chat so I had to start again with a new rep.

If you want the item don't give up.

My usual argument is "Why do I pay for Prime when I get second class service".

daveyjoe

I have to return an item that is 13.45KG to Amazon UK. The return address is Fife, UK. I am liable for the shipping cost (item is not faulty). What's the best way to ship this back to them?

PenguinForce

Has there been much delays with orders made on prime day?

I ordered three items. A veg chopper, pencils and a laptop. The first two was meant to arrive yesterday but have been stuck in preparing to dispatch since Saturday and now is delayed and no update so far. The laptop is meant to be here today but I doubt that will happen as it had not been dispatched yet. When I ordered the laptop there's still 4 left in stock and now there's none.

The laptop is expensive and I've never ordered anything that pricey on Amazon. So I'm more concerned if there's issue with payment but I haven't received anything from Amazon regarding any payment issues. I plan to contact customer support tomorrow if there are no changes. Anyone else experiencing issues?

The Continental Op

Have three things ordered in the last few days all have been dispatched and are on time. One is coming from France (but ordered on uk) and as expected won't be here for a couple more days. Stuff coming from the UK was ordered Sat and Sun and will be here Tuesday.

Get on to CS and put a rocket up them. Sounds like one of their fulfillment center decisions not to dispatch. Say you are paying for Prime and not getting the service. Ask for specific answers and question everything then ask to escalate the issue. You have a delivery date for the laptop which is good! If you didn't I'd be worried.

If CS have a bullshit excuse about order being stuck in the system and to cancel and reorder don't do it. Its a trick to get rid of you.

The Continental Op

Amazon product review VANISHES!

Annoying how sellers can manipulate feedback. Gave a crappy review of some chinese tat I should have known better about buying. Seller sends me a msg saying they will refund if I contact them. I report this as "The seller tried to influence my customer review feedback" and my feedback gets deleted.

The battle continues as I've now written an even worse review, well justified as the product is even worse than I first reported.

whiterebel

Amazon CS are the pits. I bought a pair of wireless headphones for the PS5. After a while they started giving the PS5 stick drift. Nothing I could do, apart from shut everything down, and then give it 10 minutes before it would start again.

Amazon CS told me to return it, and the would reimburse the shipping. Got a quote from UPS for 11.99. Delivered to Scotland, Amazon refunded the cost of the headphones and then £9 before I got the bill from UPS - which arrived a few days later at €83!!!! €71 for Lithium Ion charge, which I had declared before shipment. Anyway, that's another battle with UPS.

I told Amazon that the bill had come in, and then they told me to keep the headphones….a bit late considering they were sitting in their warehouse. So they said, yes, they would refund me in 5-7 days. That was over 6 weeks ago, and they keep fobbing me off constantly, despite telling me 3 times that my money was safe, it would be refunded etc, etc. On Saturday they told me 48 hours after I threatened them with a small claim procedure.

Never again with Amazon. Place is full of cheap Chinese tat these days, and anything decent can be got for the same price if you look around.