Liveline: Thread with no name, Host with no shame

Encourage, no. But telling your support agents they face disciplinary action for giving out the complaints number is a new level of low.

Ah cmon lads, it's widely known probably ten to fifteen years that eircom were total muck, to the point that they had to rebrand into 'Eir', but still the same shocking service/product. I blame these morons for considering them as a viable choice in the first place.

Oliver is a first-class waffler, presumably a definite requirement for that role.

why does she keep saying 'obviously'. it's not oblivious to anyone but you

I see McRedmond is also now on the Eir team, wasn't he flagged for RTE at one stage? These lads are good for one thing, sitting in their Dublin offices, making cuts and raising charges.

But it's pointless complaining too much about Eircom/ Eir as they essentially most of the physical telecoms infrastructure and don't really give a crap about complaints as it's a monopoly position. Like ESB Networks.

you sound painful to deal with. i'm not surprised

in hindsight, maybe it wasn't the best idea to sell off our broadband infrastructure …

Cards on the table, the first 5 years of my career was in support. In both junior management and as a support agent. That was 20+ years ago. I wasn't in Eir, but ALL providers give poor support.

"We'll send an engineer to the house". I've met some of those engineers. Some of them failed construction studies at Junior cert, and somehow got a job as a Telecoms engineer.

Joe: Did you ask to speak to a supervisor?

That does nothing, because for 2 years I was the supervisor, and the supervisor is giving help and solutions to the support agent constantly. Asking for a supervisor just reduces the amount of help the supervisor can give to other people. Stop telling people to ask for a supervisor!

you may as well be speaking chinese as trying to explain hotspots to Joe

Semiphore?

Liveline gets lots of bad lines as well. Usually when a caller has a sensible solution to a Liveline mountain out of a molehill or an opinion different to Joe.

"Back on Eir". Joe's on foyre today.

I feel dirty, but I've not had any issues with eir,

But I'd only sign up for a year at a time, even though a 2year deal was better value

Either Joe is slow,or he doesn't know when to stop with the stupid puns

Red letters to be banned by 3pm.