Liveline: Thread with no name, Host with no shame

LambshankRedemption

https://www.boards.ie/discussion/comment/122026310#Comment_122026310

Encourage, no. But telling your support agents they face disciplinary action for giving out the complaints number is a new level of low.

walshb

”obviously obviously..

wtf is obvious, love?

extra-ordinary_

Ah cmon lads, it's widely known probably ten to fifteen years that eircom were total muck, to the point that they had to rebrand into 'Eir', but still the same shocking service/product. I blame these morons for considering them as a viable choice in the first place.

Oliver is a first-class waffler, presumably a definite requirement for that role.

Atlantic Dawn

I hate those automated call handling systems where you have to say out your name or account number and it then sees if it can recognise what you have just said, usually results in a row with the thing, similar to the Sat Nav in the car.

2smiggy

why does she keep saying 'obviously'. it's not oblivious to anyone but you

thecretinhop

Joe got shafted on eir shares hence he's the hump on eir

Furze99

I see McRedmond is also now on the Eir team, wasn't he flagged for RTE at one stage? These lads are good for one thing, sitting in their Dublin offices, making cuts and raising charges.

But it's pointless complaining too much about Eircom/ Eir as they essentially most of the physical telecoms infrastructure and don't really give a crap about complaints as it's a monopoly position. Like ESB Networks.

walshb

https://www.boards.ie/discussion/comment/122026363#Comment_122026363

20 years have them an never a single issue. 1-2 outages that were fixed quickly

2smiggy

you sound painful to deal with. i'm not surprised

Atlantic Dawn

I'm surprised no angry ex-employees didn't release the training manual in to the public domain, I'd love to see all the trigger wurds and phrases, some are likely comical.

Dan Jaman

The butterfly in Joe's head is banging its tin mug against the bars.

Furze99

https://www.boards.ie/discussion/comment/122026363#Comment_122026363

What choice is there as regards landlines?

2smiggy

in hindsight, maybe it wasn't the best idea to sell off our broadband infrastructure …

BPKS

Those are not Poles Joe, they are Ukrainians.

LambshankRedemption

Cards on the table, the first 5 years of my career was in support. In both junior management and as a support agent. That was 20+ years ago. I wasn't in Eir, but ALL providers give poor support.

"We'll send an engineer to the house". I've met some of those engineers. Some of them failed construction studies at Junior cert, and somehow got a job as a Telecoms engineer.

Joe: Did you ask to speak to a supervisor?

That does nothing, because for 2 years I was the supervisor, and the supervisor is giving help and solutions to the support agent constantly. Asking for a supervisor just reduces the amount of help the supervisor can give to other people. Stop telling people to ask for a supervisor!

Shut up woman, Joe has some shite puns to share.

2smiggy

you may as well be speaking chinese as trying to explain hotspots to Joe

Atlantic Dawn

He pays a quarter of the bill 4 times and pays the same amount if he just paid it in one chunk…minus the cost and time of driving down to the Post Office that would test your jaysus patience every single visit.

extra-ordinary_

https://www.boards.ie/discussion/comment/122026390#Comment_122026390

Semiphore?

2smiggy

they will claim the you are not panelized for the paper bill, but rather get a discount for the digital bill and direct debit

BPKS

Liveline gets lots of bad lines as well. Usually when a caller has a sensible solution to a Liveline mountain out of a molehill or an opinion different to Joe.

2smiggy

a very articulate man in fairness (not Joe !!!!)

Sigma101

"Back on Eir". Joe's on foyre today.

LambshankRedemption

https://www.boards.ie/discussion/comment/122026427#Comment_122026427

But if his pension comes in weekly, it's easier to do it weekly.

In 2024, it's not impossible to allow weekly payments online or direct debit, but the companies have ancient, legacy systems that can't do it.

avfc1874

I feel dirty, but I've not had any issues with eir,

But I'd only sign up for a year at a time, even though a 2year deal was better value

Joe fascinated with the colour of the paper 😄

avfc1874

Either Joe is slow,or he doesn't know when to stop with the stupid puns

LambshankRedemption

https://www.boards.ie/discussion/comment/122026449#Comment_122026449

The measure of a company is not how they manage when things are fine. It's how they manage when things go wrong.

Atlantic Dawn

Red letters to be banned by 3pm.

Ann sounds very 'cast down'.

She might be worth mining for other misery, I'd imagine Joe is thinking to himself right now