Eircom customer service manuals warned staff not to obey law, court told

Grim.

Have always found them a PITA to deal with but with most companies like them if you mention comreg or similar there tends to be some movement the initial story proves that.

The fine is a disgrace, but in fairness the bad PR will hopefully cost them serious coin.

What were the trigger words??

Eir customer service has always been utterly shocking. A lot of older people are too afraid to swap providers.

They are listed in the article

"Another section of the manual outlined the “trigger words” callers could
use. They included: “I want to log a formal/official complaint; I want a
case reference number; I want a reference for ComReg; ComReg advised me
to get a reference” and “I have a ComReg reference”. Callers using
these phrases were treated as making formal complaints and handled
relatively quickly."

Well, it certainly made me think about moving. I've had intermittent problems with them but nothing that required contacting them for support (needed to reset router, that kind of thing). But i work from home usually so don't like the idea of that level of poor support when needed. I was with Virgin for years, when they were NTL and Chorus and I think there was some other name too. But they just got very expensive. Hear terrible things about Sky broadband and their support. 2 years away from Virgin, maybe I'll go for new customer deal.

That fine was pathetic. These companies will only learn those lesson if they lose customers because of their actions

By far the worst customer service I have ever experienced anywhere.

I literally had to send them a registered letter to end the contract, as their call line had such long queues it was never-ending. Digiweb are 20E a month cheaper and the level of service is so far superior.

A few years ago my father got a new laptop and helped him try and migrate his email across to his new computer,. I could not get his eir email address to work with Outlook. I rang up the eir customer care team and asked them what email clients they support. I was flabbergasted when they told me only support eir webmail, which is as old as the hills and has not being updated and given a refresh.

It turns out eir did not have certain security certs setup so without those certs Microsoft could not allow you to use eir as they considered it a security risk.

I ended up setting my dad up with Thunderbird and he was a happy bunny. Thankfully the only issues we have had since is with their tv service which keeps buffering. Thankfully that sheet show of a company are not providing my tv or broadband.

Do Digiweb not run on the Eir network?

My Digiweb is on the SIRO network and was the main reason why I went them. Didn't want a provider that used the Eir Network

Years ago had no real options for BB, called Eir and they said it would work at house. Guy came out to install from KN Networks and said I would be wasting my time as it would be terrible and he wouldn't advise me to install

I spent months trying ot get them to stop the direct debit and then once it was stopped to refund me, was a total disaster, never again would I go near them

Tbf id ructions with them in the past,

I mean seriously bad stuff,swore I wouldn't go near the cnuts again,

10/12 years later I chanced them again,

Pleasantly surprised tbh,

Day the engineer was supposed to call-:he turned up

Any niggles we had ref connection was sorted within 2 days,

VF just couldn't/ wouldn't match their prices despite me near begging them,

Now we have 2 cracker 5G Sim only plans ( e20 cheaper than VF combined)

Broadband e12 cheaper than VF

So far alls good,

Annoying thing that the bill has gone up but for now I'm happy enough,

Next year if VF can promise a cheaper option we will jump ship