SIRO - ESB/Vodafone Fibre To The Home

dulpit · 19-08-2023 6:17pm

https://www.boards.ie/discussion/comment/120999638#Comment_120999638

You'd probably want to be checking your service provider instead? So like Vodafone or sky or whoever...

Slutmonkey57b · 20-08-2023 10:34am

https://www.boards.ie/discussion/comment/120998592#Comment_120998592

I like how we've gone from "my connection is slow" to "here's a hidden map of the reality of internet connectivity". Thanks!

CoBo55 · 20-08-2023 11:03am

https://www.boards.ie/discussion/comment/121002900#Comment_121002900

But did it help your connection 😉

Anybody done a trace yet?

20-08-2023 3:37pm

https://www.boards.ie/discussion/comment/121000968#Comment_121000968

Siro, OpenEir and NBI are wholesale access networks. Your point of contact is through your ISP. They don't have any channels for dealing with end users directly as they don't sell you anything themselves.

It's actually a bit of an issue because some of the smaller ISPs have absolutely no out of hours tech support. You can be in a fairly significant issue if the service goes down say on a Friday of a bank holiday weekend.

It would make some sense to have a pooled resource for reporting significant faults.

MrTi · 30-08-2023 4:22am

https://www.boards.ie/discussion/comment/116238985#Comment_116238985

On Vodafone SIRO it also disconnects everyday. Scheduled disconnect doesn't help. It seems like SIRO network is designed that way.

Maybe power-cycle of fiber media converter would help instead of router?

Worth trying, other then that, there is paid Static IP option in Vodafone (just to eliminate 24 h DHCP renewal), but I heard it also disconnects on static.

Glaceon · 30-08-2023 8:24am

https://www.boards.ie/discussion/comment/121045133#Comment_121045133

It's Vodafone rather than SIRO. When I had them the PPPoE connection would drop every single night. Meanwhile my Digiweb SIRO connection has been up solid since 29th July when I last rebooted the router.

CoBo55 · 30-08-2023 8:57am

https://www.boards.ie/discussion/comment/121045133#Comment_121045133

Are they still at that craic... Most bloody annoying when using getflix etc as you have to keep re-registering your IP. My IP with VM hasn't changed in months.

CoBo55 · 30-08-2023 9:00am

https://www.boards.ie/discussion/comment/121045352#Comment_121045352

How much are digiweb now? I was with them for a year with fttc, rock solid connection in fairness, it got a bit messy when I tried to leave. They don't show prices on their site which is annoying.

cunnijo · 30-08-2023 9:44am

https://www.boards.ie/discussion/comment/121045457#Comment_121045457

Digiweb's current SIRO pricing is €34.95 for 500mb and €39.95 for 1000mb (special offer for first 12 months). To find details of pricing go to the bottom of the home page and click anywhere under the residential heading.

SierraTango · 30-08-2023 10:47am

After years of looking at the SIRO distribution box on my parents electricity pole, they're finally getting it installed this month in Cork. Lads up the ESB poles this week seem to actually be connecting them. Eir Fibre wanted to install a pole in the garden to bring it across the road. Moving from 8Mb to 500Mb will be fantastic for them.

12-09-2023 4:27pm

People really need to stop assuming that everything's "reselling Eir." It's not!

Ireland has three fibre access networks: OpenEir, Siro and NBI.

All 3 of them essentially do the same thing, provide access to people's homes / business premises over fibre access networks.

Traffic is passed over to the ISP and they take it from there.

Each ISP (including Eir's retail division) has their own infrastructure that provides national connectivity, peering (interconnection) and international connectivity. They may also inject other services like IPTV and VoIP telephony into their own managed networks.

The individual ISPs use combinations of their own infrastructure and network capacity leased from various companies to provide that. There are major national and international fibre connectivity either as a managed wholesale services or as dark / unlit fibre. Some of those are names you'd recognise like Eir, Vodafone, Virgin Media, BT Ireland, ESB Telecoms, Ervia, Verizon, Telia, Orange etc etc, some you won't have ever heard of, particularly the ones that provide fibre capacity internationally.

ISPs assemble their services based on a whole combination of infrastructure, data centres and so on. Some own most of it (e.g. Eir and Virgin in particular) others lease most of it.

There can be significant differences in quality of services between ISPs because of how their backhaul and international connectivity works, how much capacity they have in place and so on.

Eir's retail division has a history of customer service issues, but from a technical point of view it's absolutely excellent as an ISP, just pray you never have to get support! Digiweb seems to be absolutely excellent, but it's nothing to do with Eir. You need to read reviews and so on before picking your ISP.

(And we've Virgin Media (and a few other tiny cable operators) providing cable (CATV) based services, which are becoming more and more like fibre and stepping towards FTTH. Virgin has opened its network, but only so far has one user : Vodafone.)

oscarBravo · 12-09-2023 11:06pm

Virgin has opened its network, but only so far has one user : Vodafone.

The reason Virgin only has one user is that it has only opened its network to one user. The other three are open access wholesale providers. Virgin isn't (yet).

CoBo55 · 13-09-2023 5:52am

https://www.boards.ie/discussion/comment/121101761#Comment_121101761

I've said this numerous times and gotten berated for saying it, I was told there was only one routing route used in Ireland, end of, which we know isn't true. Nice to see you got 2 thanks for your post and no abuse which is certainly a lot more than I got. I agree 100% that Eir's actual service is top class but badly let down by dreadful support, they've always had terrible support unfortunately. I've also been with Digiweb who, in my opinion are the best out there. In saying that the best company I ever had BB with were called Homevision, unfortunately they went bust as everyone was still on ADSL and they had a lovely TV package available but nobody could use it.

13-09-2023 5:22pm

https://www.boards.ie/discussion/comment/121103191#Comment_121103191

Hard to know what their plans are with that - Virgin itself is beginning to offer service over Siro, Eir retail now offers service over NBI too.

CoBo55 · 13-09-2023 8:08pm

https://www.boards.ie/discussion/comment/121105970#Comment_121105970

Are VM using siro? I haven't seen it as an option when checking known siro addresses, I think Eir were always a retailer on NBI.

Glencarraig · 13-09-2023 9:19pm

https://www.boards.ie/discussion/comment/121106579#Comment_121106579

Had a guy from Voda at my door the other day......a couple of weeks after I gave Voda the boot. Wanted to know who I moved to and how much I was paying, well you can guess my answer to that. I told him it was the Siro fibre I was using but not the actual supplier I was with. When he heard Siro he told me that they (Siro) were now owned by Voda. I have no idea if that is true or not.

Glaceon · 13-09-2023 9:28pm

https://www.boards.ie/discussion/comment/121106822#Comment_121106822

It's a joint venture between Vodafone and ESB Networks.

17-09-2023 8:32pm

https://www.boards.ie/discussion/comment/121106579#Comment_121106579

VM has just begun to use Siro. It’ll be more commercially available soon. TV box is a version of TV360 delivered over Ethernet.

Also VM Ireland seems to be abandoning the complexities of converting from fibre to coax at the premises and have been installing normal FFTH with IPTV. They're no longer part of VM UK since the Telefonica merger, so seem to be diverging tech again.

Kinda hard to know wheee VM Ireland will end up. Liberty seems to be in a bit of a merger / sell off mode for the last few years. You could see them attempt to offload it to a telco like Vodafone…

CoBo55 · 17-09-2023 11:00pm

https://www.boards.ie/discussion/comment/121123537#Comment_121123537

It definitely is more sensible to go the standard ftth route, who knows what will happen in the future.

Grab All Association · 28-09-2023 12:49am

How do I find my Siro account number? Digiweb are insisting it’s on my bill as UAN but Sky keep rejecting it

dulpit · 28-09-2023 8:13am

https://www.boards.ie/discussion/comment/121167336#Comment_121167336

My Vodafone bill has an Account Number, a UAN and a Circuit Reference Number. It was the last of these that sky needed to change service...

oscarBravo · 28-09-2023 1:38pm

https://www.boards.ie/discussion/comment/121167336#Comment_121167336

Does it start with SI? Something like SIDW0001234. That's the account number you need to switch.

Grab All Association · 28-09-2023 3:16pm

Nope, they keep insisting that UAN: 600012345 is what I need to switch. They haven’t got it published on their bills. Missed out on an offer with virgin media because of them

CoBo55 · 28-09-2023 3:28pm

https://www.boards.ie/discussion/comment/121169231#Comment_121169231

I moved from digiweb to VM I didn't need anything from digiweb to move as they're two completely separate systems.

I found digiweb quite difficult to deal with and were very curt on the phone, they accused me of breaking my contract which I didn't. Btw they charge 100 plus vat if you break the contract and as soon as your introductory offer is over they charge full whack to the day. I got my 100 back but got stung for full money for the days out of the Introductory rate, I was glad to get away from them.

Grab All Association · 28-09-2023 3:39pm

This is Virgin media through SIRO fibre though. Im in Roscrea. Thurles and Clonmel are the only towns here that have the actual cable network.

CoBo55 · 28-09-2023 4:52pm

https://www.boards.ie/discussion/comment/121169323#Comment_121169323

Oh, sorry I'm on the cable system, that's a disaster that they're messing you around like that. Would contacting siro themselves be of any use?

Ah-Watch · 29-09-2023 10:13am

I just checked my Vodafone SIRO bill and it is listed as UAN SIVFXXXXXX (6numbers) but my older digiweb invoice shows it as 60000XXXXX. Digiweb should be able to see a SIDW number and provide you with that. Sky do often make a hayms of porting too though so hard to know which is right. I've always found Digiweb support excellent but I never ported with SIRO, just two separate accounts and providers when I moved house.

gijoees · 29-09-2023 3:25pm

Hi,

I have been back and forth with

Vodafone for my house broadband to change name as my house mate is moving out.The email address is sending me to the Vodafone store and vice versa and it has proven to be a difficult process.

Any ideas or what is the best approach? I have considered cancelling completely but there is an exit fee of €250 which I am definitely not paying.

Thanks in advance and if there is a forum already available to discuss this, I would greatly appreciate been pointed in their direction.

dulpit · 29-09-2023 3:28pm

https://www.boards.ie/discussion/comment/121173234#Comment_121173234

Ring 1907 or message them on twitter and ask them to reach out to you directly.

Or just leave the broadband in your housemate's name until end of contract, and get them to cancel when it's up?

Ah-Watch · 29-09-2023 4:47pm

I'd also just leave it in the housemates name but get the UAN and CRN/phone number off him in advance and just switch provider once the contract is up. They did have the change of ownership form online before though. It's probably still there only that the site is horrendous

21-10-2023 6:45pm

Does anyone know how SIRO roll out works? We are looking at moving into a place that is under 2km across the road from our address (current address has SIRO) new address doesn't have it. It's an older house and can only get 100mb offers, been spoilt with SIRO in current address and would love to see about getting it in new address.

CoBo55 · 22-10-2023 6:46am

https://www.boards.ie/discussion/comment/121268068#Comment_121268068

Like most things in Ireland, a mystery, they might never go to that address.

RDWRER_ · 30-10-2023 3:50pm

Anyone in the know able to help me with who to contact to clear a logjam somewhere in the FTTH bureaucracy?

Bought Sky Ultrafast FTTH beginning of October. Install date was 23rd Oct. Sky then email saying install delayed...

I get a call from Siro (actually Actavo on behalf of Siro) saying install delayed as ESB need to come and route the fibre from the pole to the house, could take weeks. Fair enough. In the end someone comes next day and installs the cable which is now attached to my fascia.

Sky customer service are hopeless and won't send out an engineer. Generic response is "we are waiting on a 3rd party, could take 6 more weeks". I've told them the cable is on my house ready to go...

Am I right to think the next step is Sky need to come and drill that cable through my wall? Confusingly Sky customer service gave me a number for OpenEir to call (no answer) even though it was Siro who called me about the FTTH?

cunnijo · 30-10-2023 4:54pm

https://www.boards.ie/discussion/comment/121301699#Comment_121301699

I see that the connection has come from the pole to your house. That's the large part done. All that is left is for the installer (not the ISP) to run the fiber down your wall, drill a hole and install a small grey box on the outside and the ONT (Optical Network Terminal) where you want it. As for activation it is the ISP (in your case Sky) that you follow up with, as they send the modem to you and you set it up yourself (or the installer if you have received it already). The service should be live at this point.

If However they are making excuses then it may be an idea to go elsewhere.

Ah-Watch · 30-10-2023 5:35pm

https://www.boards.ie/discussion/comment/121301699#Comment_121301699

I had a similiar experience about 2 months ago and I just rang Actavo back and asked them what the story was with the proper install and they scheduled someone. To be honest I don't know that that was the correct process but they did have the notes from the original call so knew it had progressed to the next stage (ready to be spliced and ONT fitted)

RDWRER_ · 01-11-2023 11:40am

Cheers, I gave Actavo a call and they were very good. ESB hadn't told them the cable was ready but when I told them it was they sent an engineer out the next day.

If anyone else has the same problem I'd say give Actavo a ring.

TheDriver · 12-11-2023 1:27pm

Does your Siro ACC number stay the same after changes? I got it 3 years ago and I've been assigned new customer numbers throughout the years but assume Siro ACC number will still be the orig? (Sky want that number)

AndrewJRenko · 12-11-2023 6:11pm

https://www.boards.ie/discussion/comment/121101761#Comment_121101761

Thanks for the explanation. Where doesn't Sky Broadband fall into this picture?

Glaceon · 12-11-2023 9:13pm

https://www.boards.ie/discussion/comment/121359018#Comment_121359018

Sky can use any of them, although they can only run on NBI as a new line, they don’t have the capability of moving to NBI from another provider.

alanmc · 14-11-2023 1:49pm

Hi all,

I had SIRO (through Sky) in my last house. Recently moved a little more rural.

The house "next door" (about 300 yards up the road) has SIRO connection, but my eircode is coming back as unavailable.

Just wondering, is there a way I can get it extended to my house (through Actavo or Sky)? Or do I have to wait until SIRO themselves roll it out that far? Can I request it (I guess is what I'm asking)?

Thanks,

alanmc

Petetheroadie · 14-11-2023 2:59pm

https://www.boards.ie/discussion/comment/121366631#Comment_121366631

I'm in the same boat. I'm about 5 houses away on a semi rural road from a house that has a Siro connection, but I'm schlepping along on a 35Mb/s connection :-(

heavydawson · 15-11-2023 9:35am

https://www.boards.ie/discussion/comment/121366631#Comment_121366631

Check if you're in the NBI intervention area here:

https://nbi.ie/map/

Or can already get OpenEir fibre:

https://openeir.maps.arcgis.com/apps/instant/lookup/index.html?appid=a8fdd9780bd84f0799f99522c48f6e66

alanmc · 15-11-2023 10:31pm

So, not great news. OenEir have no plans to service my area. NBI is estimating some time between Jan and Dec 2026!!!!.

I currently have Starlink, which is working really well. I was hoping to go back to SIRO though. Has anyone convinced them to run a line a little further than they already have?

Glaceon · 16-11-2023 11:38am

https://www.boards.ie/discussion/comment/121373322#Comment_121373322

SIRO won't touch it if you're in an NBI area unfortunately.

alanmc · 16-11-2023 5:05pm

Guess I'll stick with Starlink so. Pretty good system. Didn't even drop during Storm Debi.

lucio7 · 22-11-2023 10:57am

Hi,

I've just subscribed to a 2G broadband from Blacknight. I'm supposed to have 200M upload but I actually have 100M. Blacknight says that this is an actual limitation from SIRO, so SIRO doesn't allow uploads over 100M. Furthermore, Blacknight went on to say that SIRO is repeatedly ignoring the requests to increase/remove this limit. Blacknight promised me they will press on until this issue will be resolved.

I personally find this SIRO limitation surprising. It's almost like they are sabotaging their own infrastructure, they don't want it to success. This is 21st century and this is the cutting-edge technology that should bring us lightning speed internet, so 100M, really? We should be pushing for more, not for less! We should be talking about Gigabits or more.

I really hope the people in charge of SIRO will wake up one day and listen. So many millions of euros invested by this government and this is what we get? Really?

I tried to call SIRO on 1800 98 99 45 and the answering machine says "Thank for calling, goodbye!" (hang up). What???

Glaceon · 22-11-2023 11:05am

https://www.boards.ie/discussion/comment/121399235#Comment_121399235

They used to have a 200 upload on their gigabit service, had it myself until I moved house last year. I presumed they got rid of it because OpenEir were only offering 100 up but I didn't realise that they stuck with it on 2 Gb too.