SIRO - ESB/Vodafone Fibre To The Home

Are Digiweb charging you for this mess? I was with them for a year and I won't be with them ever again. They charged me €100 plus vat claiming I broke my contract early which I didn't as I had rang the previous week enquiring when my contract finished. They were less than polite on the phone it took the threat of getting the CRU involved to get my money back. They actually tried to give it to me as credit when I had moved to another provider... Their so called top of the range router didn't even have a power button 😡

I'm hoping to time my annual provider switch to get minimal impact from these increases.

In my case TLI arrived onsite around September to do the install and then Vodafone were knocking on doors in early February. But even though the service is listed as available I still don't have it due to some network fault. The issue has been escalated to SIRO and they're taking their sweet time with it.

Not what I want to hear.

SIRO/Gaeltec and Open Eir within weeks of each other (not wanting to lose market share by the looks of things) have been busy pulling cables on the overhead poles in the estates near me but not in my estate as all cables are underground.

TBF I did see Gaeltec dig a hole in my estate as part of a survey to find the electrical ducting back in January and Open Eir did try to pull fibre a few weeks ago until a neighbor stopped them saying they were working on private property :'(

Seems like I might be waiting a while for it.

As of today I'm finally up and running. TLI corrected a fault outside last week and Actavo came back today to complete the install. They had to recrimp the SC fibre connector going to the ONT but all working fine now. Speeds are good and pings a lot more stable than my Virgin Media connection which was all over the place.

All whinging on FB that siro has been out since yesterday afternoon.

Back up at about quarter past 1, thankfully. No indication what the issue was mind you.

Not sure what you mean by "electric services are already underground" but if that means existing electricity connections come to the meter through ducting then I believe that's the main way they do it (i.e. they blow the fibre through those same ducts). My estate was done +10 years after construction in the existing ducts.

If you mean an older estate with direct buried then that might be more of an issue.

SIRO are currently retro-fitting our apartment complex with a fibre network. Bringing it to a small panel outside each apartment door. Pics below taken during the install. I'm quiet impressed with the effort they are putting into the retro-fit – its neat and comprehensive.

I thought it would be a decade away before existing apartment complexes would have this done.

I've seen actavo doing that on behalf of open Eir but siro didn't do it, they either went overhead or skipped on to the easier installs.

we had a SIRO rep call to the door this week - asking for permission to run cables between our house and the next, said no problem.. he reckons probably be a few months yet before available. I had a question on install - the cables will run at the front of the house, but when its available will they run a cable across the attic and down the back of the house for the connection? Virgin did that for me as its where i have our router and UPS etc..

This does need fixing/re doing. As it is an overhead connection the fibre cable should run directly from the pole to the eve on your roof, be tacked down your wall and along the bottom and through the drilled hole. Very poor work by the installer. As you have followed it up with your ISP (Digiweb) follow up with customer services if you have have had no response by Friday. They will resolve your issue but may need a reminder.

thank you cunnijo,

i phoned, and emailed photos into digiweb 9 days ago now, still no response. i will contact them again and update this thread with their actions.

They have done many in my area. Entire town is underground, bar a few extremely old areas

Yes I'm with those morons in Vodafone. The speeds the last two evenings have been horrendous. Could not stream even SD stream on plex. Nor watch the match. Unbelievably frustrating. The rest of my family are with Eir and experience a fraction of the issues I do with Vodafone. I could change to Eir as both fiber networks go to my house, but I'm reluctant to lose my 200m/bit upload speed which is not offered anymore.