Fastway/Parcel Connect

You're importing from outside of the EU, so a customs declaration will be needed, along with VAT and possibly customs duty to be paid.

Fastway said they delivered a parcel to my house,

I was out at the time.

They left it at side of front steps, busy main street.

Someone took it.

Who is liable here?

Add me to the list of people to be scammed by Fastway 😡

I would usually try to avoid them, but I ordered something from an EU online store which was actually shipped from Spain, via Netherlands and UK before unfortunately ending up with Fastway in Ireland 😫

Surprisingly, their tracking website actually worked and I was able to monitor my parcel making its way to Galway Monday morning, being registered on a local van and heading out for delivery. Well, it never arrived!

The status got updated to "Unable to Attempt" - whatever that means! And later that day it updated again to "Rang - no answer", which is a complete fabrication - I never got any call.

I actually managed to get a helpdesk ticket opened on their website and even got some responses over the course of the week, but they were little more than some central Administrator checking the tracking status themselves and insisting they were going to send it out again. They did send on my phone number to my local depot, but I never got a call.

So we get to the end of week and I update my helpdesk ticket saying I've still not received or heard anything. Then soon after, the status magically gets updated to "On Board with Courier" saying it's out for delivery. And then spookily, 14 seconds later it updates to say:

"Authority to Leave – Your parcel has been delivered. According to your instructions a signature is not required."

I saw no-one come to my house all day. I had a look around the driveway, garden, outside the front wall etc. Can't find anything 😲

This is absolutely scandalous service. MOD: <SNIP> Please read the charter. I can only presume my parcel is lost somewhere. They simply gave up until I contacted them again and then blatantly changed the status to delivered!

I know advice on this thread is to contact the seller as they have a contract with the courier company. But in this case, the seller used a courier network in Spain called Spring GDS and so know nothing about Fastway and their incompetence / dishonesty. And in fact the lies on Fastway's tracking system have propagated right back to the Spring GDS one, so as far as they're concerned (and the seller), my delivery is complete!

So what can I do now? I have no comeback with the seller. Do I need to drive to Fastway's depot and have it out with them?

This 100%. It's entirely the seller's responsibility to get the item to you safely and they have failed to do this. Who did or didn't do whatever along the line is no concern of yours, it's entirely the seller's problem.

It's on the bottom left, works for my on mobile and desktop.

I tried the Dublin no, no joy, an automated message.

I have been on to the seller, who inform of a refund when FastWay return the item . I am beginning to think FastWay don't deliver, say they called- no body home, the aim being that you should collect the item yourself from their local depot

The product wasn't delivered, tracking says its been returned to sender over 2 weeks ago. Sender says it hasn't been received yet, so can't refund. What can I do now?, what if it's never returned ?

Thanks for the reply. One thing I did learn fastway have a non existent customer service, same automatic reply every time, even when complaintants write bad reviews on trustpilot.

Thanks. This is the first time I've had this type of experience with a courier in over 20 years of buying online. I've never had a reason to fault the others.

Anything from China with Yun Express change to Fastway.

Is the seller Trade-inn ?

This is the same line that I was given.

What will happen is that your product will end up in some loot crate.

Got my parcel, which I'm very grateful, although some sort of estimate on roughly what time it would arrive would've been nice. It took me about ten seconds to get to the door by which time the delivery guy was already almost back to his car. So luckily picked up my parcel leaning to my front door but I can't figure out what they meant with "left in a safe place: in mina". Did not find any "minas" anywhere and no idea what that might've meant.

Kicked it off for ya!!

New Fastway depot in Cork, I suppose they need to store all the lost parcels somewhere 😜

No. Contact the hub IF you have a phone number which does not ring and then goes to

"WE HAVE NOW ENABLED CUSTOMERS TO USE EMAIL AND CUSTOMERS ARE HAPPY ABOUT THIS".

IF you do get through to a human at Fastway, get as much detail off them and their name and get them to stay on the line!

Do you know where the hub is located? Again, sorry I cannot offer further advice.