Amazon

My subscribe and save stuff arrived on schedule on Friday via An Post. Arrived in Ireland on Wednesday night.

I thought I read somewhere that items over €150 in value would incur additional import charges.

That's why I asked if it was fulfilled by Amazon. He needs to confirm if Irish VAT was applied at checkout and who dispatched it.

Don’t expect a .ie website any time soon. Next day delivery for prime members is a possibility but I can’t see same delivery even for Dublin. Most items are 2 day delivery for me with prime

I had several next day deliveries in Cork too.

Mostly for Amazon own brand products, but a few others too.

No idea what they actualy store in that warehouse but it's getting more and more Prime Next Day in my searches.

It is very clear in the item description if it is sold or fulfilled by Amazon.

Here's an example

Prince box set - Amazon price is £169.95

Add it to my basket

Watch the UK VAT of 20% come off and the Irish VAT of 23% is added on (shows as Import Fees Deposit)

And here's an option for a third party seller who is selling it for £156.86

But they are charging postage and note that there is no adjustment for VAT - if I go down that route, I'll have to pay 23% Irish VAT on top plus the handling charge. When it says "order totals include VAT" they mean UK VAT. So you end up paying it twice.

That’s sold by the third party seller EV Onestop and not Amazon, which explains why VAT etc. was not paid in advance.

All my Sunday orders are now coming with Amazon Prime and funny enough about 50% were shipped only yesterday from Dublin.

Plus loads of items now are now no longer in seperate packing, they come with address label on the actual box, which is fun.

That used to be the case, but in my recent multi item orders those were not displayed and than the multi items order got split up into different "parcels".

It's a minor item for them. Third Party sellers may cater for taxes while others may not. I can't see them going to too much bother for the small value overall of third party sales to EU countries. What they do state is clear enough anyway.

I had Amazon report that someone had fraudulently bought €50 worth of gift vouchers and that they'd spotted it and reversed the transaction.

After that some of my History was missing but only odd items so I didn't bother following up on it.

Trying to return a solar light to Amazon, it’s expensive so need to get a refund. Who is best to use to return, will have to be a company that does pick up as located rurally and a post won’t take it, as contains prohibited item, they delivered it but won’t return it.

Trying to return anything with a battery is next to impossible and costing a fortune with DHL. Don’t think I’ve ever had to return anything before but thought you could return items to Portlaois once upon a time.

Free delivery threshold IE & UK increased from £20 to £25 https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=GZXW7X6AKTHNUP6H

Normally means dispatched from the UK warehouse. What's the expected delivery time like?

If it says dispatched by Amazon then it's dispatched by Amazon. The business address of the seller is immaterial.

If fulfilled and dispatched by Amazon, the taxes are sorted at checkout.

Amazon have to be the worst company for customer service.

I don't order regularly from them, but of 5 orders this year, 3 of them have had a totally wrong product in them. (wrong printer toner, wrong book and today I get 2 decks of playing cards in an envelope instead of a large box with clear desk dividers.

The returns system wanted me to send the mispicked items back at my expense to Fife rather than Portlaoise. They say they will cover costs of up to €9 - but why should I spend time going to a post office and sending back items that have a value of about €4 (£1.21 each) and paying €12 and only getting a refund of €9 at some point in 4-6 weeks if I upload the receipt and request such a refund

If you eventually get onto chat, they simply try to fob you off saying that there is no system to return items to a local address.

I've gone the route of card chargeback as after over an hour of trying to explain that I got the wrong item, they still refused to do anything.

Purchased item from amazon.de, wasn't what I needed upon receipt so I returned it to amazon.sk as directed by amazon, their new euro return centre. I paid An-Post 50.00 euro to send it tracked and it shows as delivered to the return address on 5th April, Amazon tell me they haven't received it and wont refund me, I should take it up with the carrier I used as I didn't use a amazon provided prepaid return label. (which I wasn't offered, only an international return label where I send item back at my own cost)

Escalated this to amazon.de supervisor, however they maintain they have not received it and tough luck, take it up with carrier.

I provided images of tracking showing its delivered from an post website and posta.sk website, copies of postal receipt, image of the box with amazon international return label applied prior to sending back with An-Post, but alas still the same line from amazon, its not their problem.

Item sent back cost 600.00 euro, have opened a claim with An-Post (albeit max insurance on the item via An-Post was 150.00 euro.)

Not sure what to do, amazon definitely have changed how they operate

Trying to figure out if anpost correctly charging additional import fees. This is post box I have bought on Amazon from third party seller. Invoice shows 23%, would that be irish vat rate applied on original transaction and customs shouldn't charge me. I have already paid taxes to customs as need it quickly

Took 6 or 7 weeks but got the refund, had provided an post investigation results which was a POD showing my items tracking number and 20 other items that delivered to Sered on same day, amazon still refused to refund.

Opened ODR complaint and started euro small claims procedure and out of blue got an email yesterday from amazon thanking me for my time and 'efforts' and the refund would be issued.

Definitely an experience I'd prefer not repeated, a lot of time and emails calls and paperwork