** ALL ** Passport Queries take.two. **! Mod-note in post#1288

Great to see lots of people's applications getting new updates, I feel like the extra staff they hired are finally making a difference

don't loose hope!!!! keep checking in on chat or calling and make sure they take your travel dates too. Mine literally went from processing at 3pm to printing at 5pm so it does move fast! :)

It’s very disheartening when you get speaking to someone that isn’t very helpful, this happened me in the process of getting my sons passport but I’d try again and hopefully next time you’ll get someone more helpful. I was very fortunate to get speaking to a gentlemen one day and he went so far to take my travel dates and he went through the application step by step and confirmed I had everything that was needed, it put my mind at ease massively, that was a Tuesday evening and by that Friday it had changed to processing and by the following Saturday morning so 7 days later it was printing. It is extremely tedious ringing but you’ll eventually get talking to someone that will be helpful.

Dear Mr Coveney

I applied for my first time Irish Passport online on 6th December 2021

I submitted my supporting documentation and received by passport office on 4th Jan 2022

Tracker changed to verifying documents and an estimated issue date of 8th March 2021

I have waited very patiently for last 8 weeks to change to next stage. 

It hasnt.  

My laywer hasnt been contacted yet to verify her certification on my identity even though estimated issue date next Tuesday. 

I called helpline today after webchat disconnected me mid chat....helpline informed me that my application hasn't even been touched yet!!! WHY WHY WHY has this happened and WHY do your support team feel its no problem?

This is totally unacceptable. 

Told today that the tracker isn't even working properly. 

Told today that my application concern cannot be escalated. And then the operator disconnected the call mid conversation. 

Twice today i have been rudely cut off. 

I am so honoured to be able to apply for an Irish passport and really did not want to be complaining but this is utterly ridiculous. 

What can you do about this for me please?

Regards

Jane 

Amazing!

thanks for sharing the timeline 😎

Thought I should also mention this was for a first time child passport

Yeah simple renewals are nearly always really fast! Which is great

Wondering if any first time adult application people could help,

my partners first Garda witness form was rejected because the Garda didn't record it in the log book, they signed and stamped it though.

So he submitted a new one and he made sure to ask the Garda please record in the log book, so we're assuming it's been recorded now, the Garda also signed and dated the form, however he didn't stamp the form with the station stamp.

Anyone else not get the Garda identity witness form stamped was ok? I'm thinking since supposedly it's in the log book it should be fine

also it mentions nowhere on the form that it has to be stamped, just that it has to be witnessed, dated and signed. I still worry as first time applications are such a long process I feel like this could delay it

Thanks that helps! And yeah I'm hoping since it's in logbook (supposedly according to the Garda!) it's will be fine. And yeah same on the adult Garda witness form there's no space requiring a stamp!. Thanks again

Timeline of my Baby daughters first time passport applied from Belfast.

10/12/21 - Sent application.

15/12/21 - Documents recieved and getting verified.

08/02/22 - Application being processed.

21/02/22 - Estimated issue date.

03/03/22 - Printing.

03/03/22 - Dispatched and received next day.

I got onto there webchat a few times after estimated issue date just to see if it can be moved a bit quicker, one i chatted to was really helpfull and said she would get onto the relevent department so try and get it hurried, the other guy i chatted to was a complete toss pot who didn't want to help at all.

The reason it took a bit longer i'm thinking is because we live in Northern Ireland and my wife is non-eu, i'm originally from the south with an Irish passport.

Hope this helps other.

Any idea why they say April 15th? Is that your estimate issue date?

It's not an "allowed" length of time. It's an expected/average/target. Applications take as long as they take.

To be fair they just gave you some info. Didn’t spot any ‘up in arms’ comments

Hey my partner is also currently applying as a first time Irish naturlised citizen.

He sent in his orginal country passport along with other docs in January, and they got sent back in February and said the garda didn't complete the log book for the indentity form, fair enough, but they also said he needs to send a PPS card, even though legally the PPS card isn't required. None the less he obeyed and sent it.

But yes you'll need to send your original passport, and no it's not too likely to receieve it back before April, my boyfriend recieved his orginal docs back at end of February, after they asked for new Garda witness form and PPS card, presumedly because they scanned the orginal documents into the system already so didn't need them anymore they just needed PPS and Garda form now, even though they didn't issue the Irish passport yet,

but this isn't usally how it's done, usually you receive your original documents within 20 working days AFTER Irish passport is issued, but in his case he got it before but it's not usual. It's possible but I think not likely unfortunately