Imagine LTE Rural Broadband

28-12-2021 12:45pm

https://www.boards.ie/discussion/comment/118381258#Comment_118381258

Starlink tempts me

Must read the relevant thread

Service back this morning

mossie · 08-01-2022 12:51am

Anyone having issues with Imagine tonight? Constantly dropping connection for me when watching Netflix.

sok2005 · 09-01-2022 7:17am

Anyone in Cork area having an issue with their broadband? Mines been off all morning, looks like it's not connecting to the mast.

xxyyzz · 08-02-2022 11:15pm

I've been waiting a long time to post this, digiweb are connecting me next week. How do I go about cancelling imagine?

Quin_Dub · 09-02-2022 10:19am

https://www.boards.ie/discussion/comment/118603207#Comment_118603207

Just call them and cancel - Assuming you are out of contract you need to give them 30 days notice (one billing cycle) so you'll have one more bill potentially.

Not sure if they come to retrieve the kit, but expect that they probably do at some stage..

The Cush · 13-02-2022 11:59pm

In today's Sunday Indo, Sean Bolger, Imagine CEO, is stepping down. He remains as a shareholder and non-exec director.

According to the article, Bolger, 57, is stepping down for personal reasons.

Interim CEO will be Steven Cast, from Brookfield, Imagine's majority shareholder.

19-02-2022 11:03pm

Imagine is down for me tonight

Common problem on a Saturday night....

christianhughes · 22-02-2022 2:02pm

Has anyone had any luck bridging a second wireless modem (TP Link Archer VR400 in my case) to their Imagine Router (Gemtek wvrtm-130acn)?

I've used my TP Link router with both the standard Vodafone router and the standard Eir router without too much issue. So, when Imagine sales guy (I know?!?) and the installation guys both said that customers have no issue bridging a second modem I assumed all would be ok.

Setup TP Link router as I've done in the past (Bridge mode, turn off DHCP, set IP to one not being used by the Gemtek). Set Gemtek to start assigning IP from 15.10 and used 15.2 for the TP Link IP.

Whether the Gemtek is in Bridge Mode (which you annoyingly have to phone up and ask for) or not, no internet gets to the TP Link (Cat5 is used to connect them).

Feel like I'm missing something simple but as you're so restricted in what you can do with the Gemtek, I just don't know.

Any help or experience anyone has would be brilliant. Thanks in advance.

joujoujou · 22-02-2022 2:16pm

Any of your routers/access points should be easily able to become a DHCP server, no need for bridge mode at all. Try to disable DHCP in gemtek, enable in tplink, make sure static IPs are outside of the DHCP range (I'm pretty sure you know it already) and try that way.

Edit: 192.168.15.2 is a static IP of the aerial unit. So before you try what I wrote above, just change tplink's IP to, for example, 192.168.15.9

christianhughes · 22-02-2022 2:49pm

https://www.boards.ie/discussion/comment/118672864#Comment_118672864

Ah I had no idea 15.2 was the roof unit. That may be the issue right there.

The TP unit has to be in bridge mode as far as I am aware or it requires ISP information to be entered, which I obviously won't be doing.

I'll try having the TP do the DHCP work and turn it off on the Imagine unit and see if it helps.

listermint · 23-02-2022 5:04pm

There can't be anything more snarky than imagines data usage warnings. Your no where near reaching your monthly link but they send out these abysmal snarky warnings with threats to cut off. And their average user only uses 5mb over a month.

Piss off!

SkepticQuark · 23-02-2022 7:22pm

https://www.boards.ie/discussion/comment/118679216#Comment_118679216

They've gotten worse over time on this front. Any single day of high usage and they're straight onto threatening to cut you off. Long for the day NBI saves us from this company.

christianhughes · 24-02-2022 4:52pm

https://www.boards.ie/discussion/comment/118672864#Comment_118672864

Alas, no joy with any attempts to connect the devices.

Just kinda given up now and back to having a dead spot in the house. Annoying.

joujoujou · 24-02-2022 11:59pm

^^ Strange one. It MUST work if set up properly. Try this:

https://community.tp-link.com/en/home/forum/topic/156305

deadl0ck · 25-02-2022 5:51pm

Are imagine still throttling after 20GB usage per day ? I can't see anything about it on the terms and conditions now

rodge123 · 02-03-2022 9:16am

Anyone having issues in Cappagh north Kildare mast last night and this morning?

sevive is basically unusable and just love that no support lines open till 9am and I’m trying to get online to work from home!

rodge123 · 02-03-2022 10:01am

Figured out myself, looks like uploading a large file causing while network crawl…very frustrating.

mossie · 02-03-2022 10:20am

https://www.boards.ie/discussion/comment/118718057#Comment_118718057

Yeah, that's caused issues for me in the past. Uploading seems to cause the whole system to over load.

oscarBravo · 02-03-2022 10:54am

On any connection, filling the upload pipe to capacity will hurt downloads. If you need to keep your connection usable while uploading, you'll need to find a way to restrict the upload speed to less than your connection's upload capacity.

christianhughes · 02-03-2022 7:22pm

https://www.boards.ie/discussion/comment/118688604#Comment_118688604

Yeah, those are literally the exact steps I followed but no internet reaches the AP. I just assumed it was Imagine's router preventing it somehow. I've had no issue doing this with Eir or Vodafone.

joujoujou · 02-03-2022 11:50pm

One more thing came to my mind - are you sure ethernet cable you use is not faulty?

NakQuada · 17-03-2022 1:36pm

Anyone have any issues with connection after getting them to enable bridge mode?

I had the old equipment which was clapping out for hours on end and they came and replaced it with all new antenna/router and I then asked them to enable bridge mode. Everything goes into my pfSense firewall and looked fine.

But once I started gaming I could see my pings were in the 70/80ms range and I was getting 15-20% packet loss playing PUBG or Rocket League, etc.

Also, with bridge mode I should be able to set pfSense WAN to DHCP but sometimes this does not work and requires rebooting their equipment several times until it does.

Anyone have similar issues?

Dero · 17-03-2022 11:41pm

I have the same setup; bridged Imagine CPE -> pfSense, and I haven't experienced either of those issues. I have a static IP, but I still set the WAN to DHCP and it just works. My latency/packet loss has been quite stable for a long time now. It did have serious issues previously during peak hours, but that wouldn't be related to the bridge mode and/or gaming.

NakQuada · 23-03-2022 3:37pm

https://www.boards.ie/discussion/comment/118799901#Comment_118799901

Dero, what's your pfSense setup like? Is it running on a dedicated box or do you have it running in a VM? Got no good of it with Imagine in the end, and they pulled bridge mode and she appears to be back somewhat stable, but I'm back in double NAT land.

I've noticed today that I'm now getting consistent speeds of 170mbps+ which is mad because I never got speeds like that before.

Dero · 24-03-2022 12:38pm

https://www.boards.ie/discussion/comment/118824174#Comment_118824174

It's a fairly vanilla pfSense setup with pfBlockerNG. I do have dual WAN for my 3 mobile backup connection and game consoles though, but most stuff goes via Imagine. It is running on an old HP Microserver that I had here. It's probably not the most efficient, but it works. I had it virtualised before, and had no issues other than losing Internet when I took down the VM host.

dunleas · 31-03-2022 2:16pm

Has anyone noticed that their usage is showing zero for the last 7 days?

MarkoF · 08-04-2022 2:59pm

I have no signal here in Cobh as of 2 pm. Am connected to the Carrigaline mast. Any body else seeing this

Quin_Dub · 08-04-2022 4:37pm

https://www.boards.ie/discussion/comment/118898828#Comment_118898828

Same here in Clare since about 2:30pm.

Tried calling their support. They have a generic message saying "Our engineers have identified an issue that may be effecting your area, they are working to resolve this" without saying what area they are talking about of course.

When I called them, there were 129 people ahead of me in the queue and they claimed the wait time was 58 minutes.. so I didn't bother trying to stay on hold.

cherryghost · 08-04-2022 4:40pm

It seems to be nationwide. Fair play to them.

Quin_Dub · 08-04-2022 4:41pm

It's just come back for me on the last few minutes

Based on their Twitter looks like it was a Nationwide outage

Quin_Dub · 08-04-2022 5:33pm

https://www.boards.ie/discussion/comment/118899303#Comment_118899303

Spoke too soon.. gone again

mossie · 08-04-2022 10:39pm

I got a text from them saying there was a fault and they were working to fix it but don't think mine was down at all.

G1032 · 17-04-2022 4:43pm

What's the username and password to login to the Gemtek WVRTM-130ACN?

Quin_Dub · 19-04-2022 3:56pm

https://www.boards.ie/discussion/comment/118939401#Comment_118939401

They're all different.

If you call their Tech Support they will give you the login info

G1032 · 19-04-2022 8:55pm

Cheers. I've tried every combination imaginable of admin, root, blank etc🙈

Quin_Dub · 20-04-2022 1:54pm

https://www.boards.ie/discussion/comment/118948465#Comment_118948465

You won't get a full "admin" login , they'll give you a sort of super-user login that allows you to change most settings.

But if you wanted to switch it to bridge mode for example , they have to do that for you from their end.

Lightning Jack · 20-04-2022 4:18pm

I have, been showing zero usage for about a month now. Not sure what the story with that is

Quin_Dub · 20-04-2022 5:17pm

https://www.boards.ie/discussion/comment/118952361#Comment_118952361

Same for me - I show 0.12GB on the 1st of the month and then zero for every day since.

noby · 12-05-2022 10:04pm

Trying, and failing to map a network drive from the usb port in the router. Do I need to get the login details to complete this?

mag · 15-05-2022 7:06pm

anyone here on the kilcock mast? our connection has been down since yesterday... wondering if its us or the mast. have rebooted, etc...

morgana · 19-05-2022 4:26pm

Are they no longer doing that awful 20 gig/day monitoring? The Imagine portal has no data for May at all ...

I have a big game update and was resigned (read very pissed off) to waiting till after midnight ....

Dero · 19-05-2022 4:31pm

Mine seems to have stopped recording on 10/05.

Quin_Dub · 19-05-2022 4:35pm

https://www.boards.ie/discussion/comment/119085968#Comment_119085968

It hasn't worked since early April for me.

They haven't changed the rules at all and based on previous experiences when the tool was broken before, they'll still send you the warning email and stuff despite you having absolutely no way to monitor your usage.

mossie · 22-05-2022 11:56am

Anyone having issues with slow speeds over the weekend? Mine have dropped from around 80mbps to less than 20.

dunleas · 22-05-2022 9:07pm

My daily usage counters are active again

Quin_Dub · 23-05-2022 10:11am

https://www.boards.ie/discussion/comment/119099630#Comment_119099630

Yeah.. Mine now shows data , but it's a bit all over the place.

They have changed the data for the previous months and it just looks wrong - Like it says I had 640GB of usage in April but only 1.9GB of "Peak" usage which is definitely not right..

Tazzimus · 30-05-2022 9:29pm

I've had to keep rebooting the router here the last week or so. Service went from stable to spotty in the last week or two which is annoying when you're trying to work or play a game.

mossie · 30-05-2022 10:42pm

https://www.boards.ie/discussion/comment/119137028#Comment_119137028

Yeah, same here. Random dropouts and slow downs.

mossie · 31-05-2022 12:44pm

Completely down for the last hour here. Just got a text saying they're working on a fault. Maybe that's been causing the issues I've had recently.

morgana · 31-05-2022 4:55pm

Same. Last few days I noticed very high pings - making gaming and even streaming difficult at times.

Imagine LTE Rural Broadband

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