Imagine LTE Rural Broadband

Quin_Dub · 08-04-2022 04:37PM

https://www.boards.ie/discussion/comment/118898828#Comment_118898828

Same here in Clare since about 2:30pm.

Tried calling their support. They have a generic message saying "Our engineers have identified an issue that may be effecting your area, they are working to resolve this" without saying what area they are talking about of course.

When I called them, there were 129 people ahead of me in the queue and they claimed the wait time was 58 minutes.. so I didn't bother trying to stay on hold.

cherryghost · 08-04-2022 04:40PM

It seems to be nationwide. Fair play to them.

Quin_Dub · 08-04-2022 04:41PM

It's just come back for me on the last few minutes

Based on their Twitter looks like it was a Nationwide outage

Quin_Dub · 08-04-2022 05:33PM

https://www.boards.ie/discussion/comment/118899303#Comment_118899303

Spoke too soon.. gone again

mossie · 08-04-2022 10:39PM

I got a text from them saying there was a fault and they were working to fix it but don't think mine was down at all.

G1032 · 17-04-2022 04:43PM

What's the username and password to login to the Gemtek WVRTM-130ACN?

Quin_Dub · 19-04-2022 03:56PM

https://www.boards.ie/discussion/comment/118939401#Comment_118939401

They're all different.

If you call their Tech Support they will give you the login info

G1032 · 19-04-2022 08:55PM

Cheers. I've tried every combination imaginable of admin, root, blank etc🙈

Quin_Dub · 20-04-2022 01:54PM

https://www.boards.ie/discussion/comment/118948465#Comment_118948465

You won't get a full "admin" login , they'll give you a sort of super-user login that allows you to change most settings.

But if you wanted to switch it to bridge mode for example , they have to do that for you from their end.

Lightning Jack · 20-04-2022 04:18PM

I have, been showing zero usage for about a month now. Not sure what the story with that is

Quin_Dub · 20-04-2022 05:17PM

https://www.boards.ie/discussion/comment/118952361#Comment_118952361

Same for me - I show 0.12GB on the 1st of the month and then zero for every day since.

noby · 12-05-2022 10:04PM

Trying, and failing to map a network drive from the usb port in the router. Do I need to get the login details to complete this?

mag · 15-05-2022 07:06PM

anyone here on the kilcock mast? our connection has been down since yesterday... wondering if its us or the mast. have rebooted, etc...

morgana · 19-05-2022 04:26PM

Are they no longer doing that awful 20 gig/day monitoring? The Imagine portal has no data for May at all ...

I have a big game update and was resigned (read very pissed off) to waiting till after midnight ....

Dero · 19-05-2022 04:31PM

Mine seems to have stopped recording on 10/05.

Quin_Dub · 19-05-2022 04:35PM

https://www.boards.ie/discussion/comment/119085968#Comment_119085968

It hasn't worked since early April for me.

They haven't changed the rules at all and based on previous experiences when the tool was broken before, they'll still send you the warning email and stuff despite you having absolutely no way to monitor your usage.

mossie · 22-05-2022 11:56AM

Anyone having issues with slow speeds over the weekend? Mine have dropped from around 80mbps to less than 20.

dunleas · 22-05-2022 09:07PM

My daily usage counters are active again

Quin_Dub · 23-05-2022 10:11AM

https://www.boards.ie/discussion/comment/119099630#Comment_119099630

Yeah.. Mine now shows data , but it's a bit all over the place.

They have changed the data for the previous months and it just looks wrong - Like it says I had 640GB of usage in April but only 1.9GB of "Peak" usage which is definitely not right..

Tazzimus · 30-05-2022 09:29PM

I've had to keep rebooting the router here the last week or so. Service went from stable to spotty in the last week or two which is annoying when you're trying to work or play a game.

mossie · 30-05-2022 10:42PM

https://www.boards.ie/discussion/comment/119137028#Comment_119137028

Yeah, same here. Random dropouts and slow downs.

mossie · 31-05-2022 12:44PM

Completely down for the last hour here. Just got a text saying they're working on a fault. Maybe that's been causing the issues I've had recently.

morgana · 31-05-2022 04:55PM

Same. Last few days I noticed very high pings - making gaming and even streaming difficult at times.

mossie · 31-05-2022 07:02PM

There's a major outage around here, all card payment terminals and some ATM. Not just imagine

Tommy Lagahan · 01-06-2022 09:27PM

Up and down all evening here, down for 5 mins at a time. Happened about 6 7 times now (went down while I was typing this). Comes back up by itself but its 20-40Mbit instead of the usual 100+.

seanvanseanvan · 02-06-2022 01:29AM

Tbh, Imagine are brilliant at the start if you in early on the base. But they keep selling and over subscribe and contention goes through the roofing the evenings. Of course they won't tell you this and just send out technicians who will tell you the truth. I couldn't take the problems anymore especially working from home so as soon a SL came available I jumped ship. It is costing me a lot more per month and original setup but for me it was worth it.

Tommy Lagahan · 02-06-2022 10:28AM

Luckily (or more likely unluckily for me) most of the area is on the Eir rural FTTH. It ended less than 1km down the road so there's a lot less people likely to be on this mast. It seems to be back up to full speed now, it stayed connected past 10pm or so last night. They must've been doing some stuff to the network.

Gonzo · 02-06-2022 11:32AM

Imagine are likely losing customers nationwide due to FTTH becoming available in more and more rural locations and of course Starlink for those who can afford it. It will only be a matter of time before they won't have many customers left on their wireless service as the NBI expands it's coverage and Eir are still rolling out FTTH.

I see Imagine is now listed as a FTTH service provider on the OpenEir website so they must be planning to start reselling Eir's FTTH. They can't peddle this wireless tech forever.

mossie · 02-06-2022 06:54PM

https://www.boards.ie/discussion/comment/119147453#Comment_119147453

I've been with them almost 3 years and it's only in the last couple of months there has been a noticeable drop in speeds. My evening time speeds are now down to around 20 -30 mbps compared to 80+ mbps only a few weeks ago. There are also noticeable drop outs at times which only happened once before and that necessitated moving the receiver. Starlink are too expensive for me so will just have to wait for NBI sometime in the next 24 months.

Tommy Lagahan · 14-06-2022 08:08PM

Modem losing connection to the mast on and off again tonight, happening for anyone else?

Imagine LTE Rural Broadband

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