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An Post returning packages from outside the EU-See 1st post



  • Registered Users Posts: 4,933 ✭✭✭ deezell

    That explains why stuff is flying into the rest of the EU. Probably a cash grab by revenue and an Post, just think of the thousands of packets previously delivered without financial benefit to an post, now worth €3.50 each to them and €5+ to the revenue.

  • Moderators, Business & Finance Moderators Posts: 13,610 Mod ✭✭✭✭ whiterebel

    I'd say close, but not quite the cigar. Revenue wouldn't care either way, if they were exempt that was fine. I think An Post jumped into this with both feet, dropping the charge from €10 to 3.50 to keep shoppers "happy". System is automated, they get paid €3.50 for old rope. They didn't see down the road this going all t!ts up, and the €3.50 wouldn't cover the work involved, so they sent it all back. Any other company with half a brain would leave the cost as is until the new system had time to bed in. People are probably bitching more about the €3.50 than they did about the €10.00.

    An Post kept harping on about them not being able to change the documentation, but I'm sure there is a way to change the final figures before the entry is cleared. For a company that tells everyone how eager it is to do things right, they don't seem to care much that their AddressPal partners completely make it up as they go along.

  • Registered Users Posts: 364 ✭✭ AnRothar

    The "revenue" you distain are the Government.

    They have identified a possible loss to the Exchequer and have moved to rectify it.

    When importing goods you have the opportunity to become an authorized importer and save yourself the €3.50 that an post will charge.

    But I suspect it would actually cost you more than €3.50.

  • Registered Users Posts: 4,933 ✭✭✭ deezell

    The Addresspal hypocrisy was noted here before, another cash cow for them, double VAT for the buyer, just to ensure your packet gets delivered.

  • Registered Users Posts: 4,933 ✭✭✭ deezell

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  • Moderators, Business & Finance Moderators Posts: 13,610 Mod ✭✭✭✭ whiterebel

    The government didn't identify it, the EU did. More specifically, Sweden. No harm it was done, either. I don't see why we should support the Chinese economy.

  • Registered Users Posts: 4,933 ✭✭✭ deezell

    Agreed, I've no time for authoritarian regimes, but I've never had a problem paying the duty/vat on non EU imports, before or since the value threshold was removed. What I object to is AnPost FAILING to request this tax on behalf of the revenue, and returning my goods instead. That was their duty (pardon the pun), and they just decided not to do it anymore

  • Registered Users Posts: 16,996 ✭✭✭✭ dxhound2005

    As happened in Sweden in 2018, An Post could have processed everything, and then found that thousands of parcels would be refused. And they would be left with the responsibility of getting them back to China. Not much profit in that out of €3.50, or even €10. I'm wondering why this has not happened all round the EU, if as people claim here every other country is allowing all the parcels in. They would have to charge VAT, and I don't think French or Italian people would be any more likely to pay than the Swedes.

    The 75 kronor charge, introduced in March this year (2018) in order to ensure the state didn't lose out on VAT, has meant that many customers have chosen simply not to collect their items. Postnord is then obligated to send these goods back to the country of origin, due to international trade agreements.

  • Moderators, Business & Finance Moderators Posts: 13,610 Mod ✭✭✭✭ whiterebel

    That looks like Sweden made exactly the same balls up in implementation as was made here, only we weren't given an opportunity to pay the charges. An Post put in a system, that now looks like it was way earlier than any other EU country, bar Sweden. They are criticised for a similar lack of communication.

    Of course all the exporters who ship into the EU from Russia, Japan, USA, Australia and other countries are incorrect when they say it is only Ireland, despite eBay and other sites now quite clearly not shipping to Ireland.

  • Registered Users Posts: 16,996 ✭✭✭✭ dxhound2005

    If the computer says "No" each of our parcels is part of a tsunami of foreign parcels as described by the UPU and DPD. Postal administrations have warnings that parcels for the EU will be sent back if rejected by Customs. And there is political cover for this action in Ireland. It comes down to Chinese dumping and Brexit, ruining our nice handy system.

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  • Registered Users Posts: 134 ✭✭ rf4c

    A quick question for somebody familiar with Customs regs and requirements.

    Are there any exceptional rules or procedures if I want to import some groceries (for personal consumption).

    I'm aware of avoiding dairy /meats and seafoods. All I'm talking about is processed foods in jars, tins or sealed sachets.

    Is it like importing anything else, TARIC codes, Values, Descriptions etc on a CN23 or is there more to it?

    Any advice very welcome! Thanks

  • Registered Users Posts: 10,443 ✭✭✭✭ blade1

  • Registered Users Posts: 4,996 ✭✭✭ Touch Fuzzy Get Dizzy

    I was gonna post that link too, a friend sent it to me

  • Registered Users Posts: 1,333 ✭✭✭ Nodferatu

  • Registered Users Posts: 1,333 ✭✭✭ Nodferatu

    Seen this on RTE website

    An Post said it is working with Royal Mail to get the coding on parcels right so as mail can get through to Irish customers

    The chief executive of An Post has said that EU customs rules are "anti-postal" and have caused delays in moving parcels from the UK into Ireland at an indirect cost to the company of up to €8m this year.

    David McRedmond said that since the UK left the EU, domestic post is encountering real problems.

    He said that people do not know the rules and fail to fill in the right paperwork before sending items to Ireland.

    Mr McRedmond said that the UK post office has not put in place rules and systems to deal with the EU rules, which will not become mandatory across the EU until 2022.

    Thi means that customers in the UK are not being asked to pay charges and fill in paperwork in their local post office, which means the items posted cannot be released here.

    "In the meantime we have to work twice as hard to make sure we can get parcels to people," the An Post CEO said.

    Mr McRedmond said the problem is the EU rules are anti-postal and work for logistic and import/export companies but not for what the postal service is designed for - trade facilitation.

    He said An Post is working with Royal Mail to get the coding on parcels right and with Irish customs, who are showing some flexibility.

    But An Post still has to collect duties under law and cannot release the parcels until it has these collected, he added.

    He said it is a matter of law and An Post has no discretion. "All we care about is getting parcels to people but we have to follow the rules," he added.

    Mr McRedmond said there are also issues with post coming from Japan, Australia and the US.

    Speaking on the Today with Claire Byrne show, the An Post chief also defended the €3.50 handling charge that applies if duty must be charged, saying the charge does not cover the costs of the additional work required by An POST. Stamp prices may rise again next year

    David McRedmond also said today there is a possibility that the price of stamps will rise again next year.

    He said that transport inflation is running at 13% and An Post must continue to invest to ensure it has a good infrastructure.

    He said last year's stamp increase was the first in four years, whereas the price paid to Aer Lingus to carry parcels has gone up 300% as so few planes are flying due to the Covid-19 pandemic.

    "We are not here to make a profit, but to provide a service," he stated, adding that An Post works to keep prices down, while providing a high quality service.

    According to Mr McRedmond, An Post are in advanced talks with a number of mortgage providers to try and find a unique product it can launch in the future.

    "We'd love to have it now and as quickly as possible, but there is no point in coming up with something that consumers can do elsewhere in the market," he stated.

    Mr McRedmond said that post offices have had a really difficult time during Covid, but that 99% of them stayed open every day.

    He said the fall off in foreign currency and social welfare payments, in particular that PUP payments were not made through the post office, impacted on the business.

    An Post is providing postmasters with an additional Covid subsidy to the end of 2022 in the hope that will give time for business to recover, he added.

  • Registered Users Posts: 7,020 ✭✭✭ BlaasForRafa

    Recently I've had VAT (and charges) levied on two parcels of books which are meant to be 0% rated for VAT. I'm waiting to hear back from An Post regarding one parcel but Fedex have cancelled the invoice on the parcel of books that they delivered.

    "In response to your query regarding the above referenced invoice. Please accept our apologies for the delay in responding to you. I can confirm that the invoice has now been credited in full as it was raised in error."

    I contacted fedex on the email address [email protected] in case anyone needs to protest a charge, it did take about a month to hear back from them mind you.

  • Registered Users Posts: 5,974 ✭✭✭ Technocentral

    My parcel just came even though its still down as being sorted. Time frame below:

    23 November 2021 14:50

    Your delivery has been sorted DUBLIN MAIL CENTRE, DUBLIN 12

    23 November 2021 12:26

    We have your post in DUBLIN MAIL CENTRE, DUBLIN 12

    23 November 2021 12:25

    Your delivery was received by An Post in DUBLIN MAIL CENTRE, DUBLIN 12

    23 November 2021 09:55

    Custom charges have been paid. Your item will be processed and delivered to you as soon as possible. Please hold tight while we work through high volumes.

    22 November 2021 16:26

    Your item is in Ireland. A customs charge has been applied and details have been sent to you. You can pay the fee on our website, or at your local Post Office.

  • Registered Users Posts: 5 gtd58

    On enquiring about why a parcel was returned by An Post to Australia (and assuming it must be a post Brexit EU wide problem), my daughter who lives there was told at an Australian Post Office manager, this is NOT an EU wide problem, it is ONLY Ireland which has recently engaged in this parcel returning nonsense.

  • Registered Users Posts: 4,933 ✭✭✭ deezell

    Touché from my supplier there. I could track his orders as he used incremental tracking numbers for some time after my returned one, and I could see them all being delivered to US, UK, EU, often in less than a week to US. 3 weeks to here, another 4 with AnPost, then off back to Oz with you, ye dirty Bogan.

  • Registered Users Posts: 3,088 ✭✭✭ hi5

    • I just had another go missing from the UK, this one had the Import One Stop Shop (IOSS) Irish VAT paid at purchase point.
    • That's the second IOSS paid parcel to go missing.
    • I sell some bits on eBay myself and anything going to the UK automatically includes the IOSS number with 'Tax Paid' mentioned in the address, but An Post still fill out the c22 before sending it.
    • So I'm wondering do parcels entering Ireland still need the c22 even if the IOSS tax paid details are included?

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  • Moderators, Business & Finance Moderators Posts: 13,610 Mod ✭✭✭✭ whiterebel

    MOD - Post from mrslancaster moved here: New Import Duty/VAT Thread. Read Post #1 for Rules

    I'm not sure if anyone actually knows what you require anymore.

  • Registered Users Posts: 363 ✭✭ andrewfaulk

    Honest opinion based on clearing goods in from the UK on a regular basis, if it's food of any sort don't bother, the rules are so finnicky that it isn't worth your while to deal with the import clearance process unless you are shipping in commercial quantities on a regular basis. You may well be asked to provide a list of the ingredients for the products, proof of the origin of the individual ingredients and licences for any agri ingredients in the products(cheese powder on your walkers cheese and onion for example).. Add to that that the yellow channel of customs currently takes 6-10 days, so that will be your minimum delay..

    Try find the goods in NI would be my best suggestion..

  • Registered Users Posts: 22 TheIrishPC

    Bought stuff in the Black Friday sales from the UK, expected to arrive Tuesday. It arrived in An Post on Sunday, thought it might arrive Monday when I was out, it didn't and then Tuesday night the tracking says We could not deliver your post. We will try to return it to the sender. So now I'm just waiting for a refund in my account because there hasn't been any further update.

    All my details in the confirmation email correct too

  • Registered Users Posts: 134 ✭✭ rf4c

    Thanks for taking the time, friend. It sounds like a nightmare alright! Pre Brexit, I could get all my favourites from before I moved here. It's so stupid that

    the gobs**te Bojo can screw everything up with the stroke of a pen just to satisfy his own ego and his "Churchill fantasy"!!! Thanks anyway, I'll get my son to shop in Sainsburys up North, as he goes there every few months! All the best!

  • Registered Users Posts: 1,303 ✭✭✭ tphase

    to be fair, the gobshyte Cameron is probably more to blame than Bojo...but he's still a gobshyte who would argue pro-EU if it suited his ego

  • Registered Users Posts: 6,550 ✭✭✭ Chinese whospers

    Looks like the An Post customs portal can't take the traffic. Worst than the Garth Brooks ticket queue! 😕

    I’m in love with him and I feel fine.

  • Registered Users Posts: 207 ✭✭ BuildTheWall

    Is the website down? Christ our public services must compete for a prize to see who can be the most useless department every year.

  • Registered Users Posts: 557 ✭✭✭ stratowide

    So I paid the customs duty on a parcel.. Anyone know how long it takes them to post it out to me..?

  • Registered Users Posts: 3,984 ✭✭✭ 10000maniacs

    A lot of UK sellers specify the import charges as a separate amount on the eBay item page and is added to the total.

    But some don't. I ordered a few items recently from the UK and this customs fee wasn't specified.

    The goods didn't arrive to me but customs automatically returned them to the seller.

    I was refunded by the seller on both occasions as the packages were returned.

    How do you buy off a seller that does not specify the import charges?

    is it legal for Irish customs to send the package back to the UK without consultation with the buyer if there is no customs charges specified on the eBay page?

    Surely customs have to work out something with the buyer. i.e. invoice them for the customs charges.

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  • Registered Users Posts: 5,131 ✭✭✭ pg633

    They don't - it should arrive with correct and complete information.