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An Post returning packages from outside the EU-See 1st post



  • Registered Users Posts: 125 ✭✭ limktime

    That seems to be what happened. Tracked until NI mail centre, then to Belfast sorting, then back to NI mail centre on Monday and no more updates since but arrived today.

    I only used it with things that were free or very cheap years ago. I was just curious this time to see what would happen.

  • Registered Users Posts: 4,986 ✭✭✭ Touch Fuzzy Get Dizzy

    I mentioned already I'm still waiting, the advocate replied "we'll get back to you in 30 days"

    I made my complaint in September, Comreg want me to exhaust the advocate before going to them, so I'm going in the 2nd month of back and forth, I'm in it too long to back away

    I haven't ordered much outside of Ireland and if I do it's Fed Ex or DPD, I can't be doing this shite again

  • Registered Users Posts: 5,791 ✭✭✭ CollyFlower

    I used the code last week on a free postage item from the UK, just waiting now to see if it will be delivered. I wouldn't chance it on a paid product.

  • Registered Users Posts: 5,791 ✭✭✭ CollyFlower

    Free item, with free postage, it was only a free sample.

  • Registered Users Posts: 288 ✭✭ Escapees

    Have been keeping an eye on this thread in the background, hoping for things to resolve themselves before ordering some stuff from the UK... While the supplier had previously said there were no issues with delivering to Ireland, they now have a note on the site saying that customs charges may apply on my side. They only deliver via Royal Mail and the products are not available in Ireland.

    So, just to be clear, if I order from this UK company, I should 1) get the supplier to put the correct TARIC code on the package, and 2) accept that there's a good chance I will have to pay a customs charge and admin charge. The products are going to be only €50 worth, so the customs bill from An Post will be 23% VAT plus €3.50 admin. That's ok so long as they don't return the package back to the sender after I pay up, which I presume won't happen if the TARIC code is correct.

    Am I correct in my understanding of things here??

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  • Registered Users Posts: 1,276 ✭✭✭ tphase

    From An Post website...


    When sending an item to Ireland you will need to supply complete electronic customs data according to Irish Customs regulations.

    The minimum mandatory electronic data that is required is: 

    • A valid HS/Tariff Code 
    • A valid item description 
    • Country of origin 
    • Item value 
    • Postage, insurance, freight paid 
    • Sender name, address details 
    • Addressee name, address 
    • Packet/parcel weight


    they should really make this information a lot easier to find on their site. They should also make it clear they only accept a 10 digit TARIC code. 6 and 8 digit codes are valid, it's just that An Post won't accept them. No doubt they'd claim that Revenue insist on 10 codes but I'm not sure that's true

    Edit: the revenue guide on customs import procedures does specify using a 10-digit TARIC code

    Post edited by tphase on

  • Registered Users Posts: 4,986 ✭✭✭ Touch Fuzzy Get Dizzy

    No dear or hello just "thank you for your escalated complaint >name<

  • Registered Users Posts: 5,780 ✭✭✭ Dre as in Dray

    There i a huge reluctance within the media to touch this story for some reason, yet they keep on releasing storys about "Prepare for Customs Charges". politicians i have reached out to have all spoken around the issue and know nothing about this.

  • Registered Users Posts: 4,868 ✭✭✭ deezell

    My DPD package with a replacement part for an Argos purchase arrived, the label bore little resemblance to a CN22, and though the tracking data refers to customs, the packet seems to be still in the UK at this point, as it only enters IRL on the 13th. Who gives a sht, I got it complimentary, and it was delivered within days from the UK, no customs crap. Result.

    • Parcel data received from sender
    • Head Office
    • 10/11/2021 at 16:00
    • Parcel going through Customs process
    • Head Office
    • 11/11/2021 at 10:41
    • Your parcel is travelling through the DPD network
    • Head Office
    • 12/11/2021 at 19:53
    • DPD IE UK Inbound
    • Dpd Kildare
    • 13/11/2021 at 8:14
    • Your parcel is on a van and due for delivery, between 09:28 - 10
    • Dpd Kildare
    • 13/11/2021 at 8:25
    • Delivered Consignee
    • Dpd Kildare
    • 13/11/2021 at 10:07

  • Registered Users Posts: 1,276 ✭✭✭ tphase

    as a result of EAD (Electronic Advance Declarations), most stuff now clears customs before it arrives in the destination country

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  • Registered Users Posts: 1,658 ✭✭✭ TomTomTim

    Whatever about things being sent back, I don't understand how they've tracking issues going along with it too, as their tracking makes little sense these days:

    • 12 Nov, 2021 01:38  Your delivery has been sorted
    • 12 Nov, 2021 01:38  We have your delivery
    • 05 Nov, 2021 16:35  We have your delivery
    • 05 Nov, 2021 16:35  Your delivery has been sorted
    • 04 Nov, 2021 14:30 DUBLIN MAIL CENTRE, DUBLIN 12, Ireland Your delivery has been sorted DUBLIN MAIL CENTRE, DUBLIN 12
    • 04 Nov, 2021 10:30 Ireland Handed over for delivery within Ireland
    • 04 Nov, 2021 14:07 DUBLIN MAIL CENTRE, DUBLIN 12, Ireland We have your post in DUBLIN MAIL CENTRE, DUBLIN 12
    • 04 Nov, 2021 14:06 DUBLIN MAIL CENTRE, DUBLIN 12, Ireland Your delivery was received by An Post in DUBLIN MAIL CENTRE, DUBLIN 12
    • 04 Nov, 2021 10:06 Ireland Passed registration in Ireland
    • 02 Nov, 2021 18:18  Customs clearance have identified a problem with the customs declaration accompanying your item. As such, the item must be returned to the sender.

    This package will likely end up going back too which makes it even more frustrating.

    “The man who lies to himself can be more easily offended than anyone else. You know it is sometimes very pleasant to take offense, isn't it? A man may know that nobody has insulted him, but that he has invented the insult for himself, has lied and exaggerated to make it picturesque, has caught at a word and made a mountain out of a molehill--he knows that himself, yet he will be the first to take offense, and will revel in his resentment till he feels great pleasure in it.”- ― Fyodor Dostoevsky, The Brothers Karamazov

  • Registered Users Posts: 4,868 ✭✭✭ deezell

    My experience with AnPost tracking was that when they repeatedly referred to having and sorting my delivery weeks after the initial entry, they were referring to my packet's journey back out of Ireland. My final entry was 'Your packet has been Delivered', and I was puzzled by my empty postbox, until I discovered they meant delivered back to sender.

  • Registered Users Posts: 412 ✭✭ Mr321

    Yesterday I received a package from UK 4 weeks after the shipping date on the package. Total cost p&p included €16.50.

    Today I received a customs charge from on post for a customs value of €22.84

    Import Duty €0

    Excise Duty €0


    An Post Fee €3. 50

    Total €8.74

    If I do not pay the above charge my item will be returned to the sender

    The item in question is the one I received in the post yesterday.

    Checked the Reference and Tracking number to make sure as I've no other parcels/packages to arrive from anywhere.

    The parcel yesterday has everything filled out and cleared by customs on it.

    What sort of a joke is that?

    An An Post fee for what? I've already paid that to the sender.

    I've already got the parcel that's going to be sent back if I don't pay this?

    What do I do?

  • Registered Users Posts: 35,325 ✭✭✭✭ ohnonotgmail

    the An Post covers the customs clearance. The sender didn't pay for that.

  • Registered Users Posts: 412 ✭✭ Mr321

    Strange that the parcel was still sent on?

    Would have got stuff from UK the last few weeks and apart from a delay. It arrived. Random.

  • Registered Users Posts: 4,868 ✭✭✭ deezell

    If you really want to pay it, at least only pay 23% VAT on €16.50, not on €22.84. If you bought online from a business, you should have an invoice with P&P included. I assume is wasn't £16.50, sterling?.

    With undervalued stuff they are entitled to charge Vat at estimated retail price, not what you paid, but under the old system pre July they always accepted a screen grab of a purchase invoice. I would always pay supplier in Euros for non EU stuff, so there would be no argument about the exchange rate, but the €3.50 fee is a lot less than the €10 they used to charge, albeit your goods would have been under the old limit.

  • Registered Users Posts: 35,325 ✭✭✭✭ ohnonotgmail

    somebody made a mistake and released a parcel when they shouldn't have. the same thing happened to me. I didn't pay the customs charge.

  • Registered Users Posts: 4,868 ✭✭✭ deezell

    Will they do a Ryanair on you next time you have a delivery, even an EU or Amazon prepaid one, and hold it up till you pay, plus penalties? I doubt it, but anything is possible.

  • Registered Users Posts: 35,325 ✭✭✭✭ ohnonotgmail

    i have had subsequent deliveries with no issues

  • Moderators, Business & Finance Moderators Posts: 13,510 Mod ✭✭✭✭ whiterebel

    MOD - There is a thread which addresses this specifically.

    Let's not go down this rabbit hole. We'll all suffer from An Post losses.

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  • Registered Users Posts: 412 ✭✭ Mr321

    The goods came to 14.50 sterling postage included and I paid it in euros yes from a UK business.

    I'll be paying it in full anyway but just thought it strange that when it arrived yesterday all the customs declarations and codes etc etc were perfect. So was suprised to see this when I came home today but as already stated my parcel must have been sent in by mistake.

    When I go online to there site though they have my item from that 1 sender description as 3 items one being 'imatation jewellery' which is bizzare as it was just 3 small items for a stove.

    How and ever ill pay it and be done with them.

  • Registered Users Posts: 819 ✭✭✭ EDit

    My parcel, originally sent from UK in mid-Sept, eventually made it back to sender yesterday. Cant be bothered with An Post again, so asked him to send to relatives in England and I’ll pick it up when i see tham at Xmas

  • Registered Users Posts: 133 ✭✭ Sparkling Gamorreans

    Reject it and send it back until the response contains a valid salutation.

  • Registered Users Posts: 1,276 ✭✭✭ tphase

    personally I wouldn't pay based on the fact that the value and description doesn't match your goods

  • Registered Users Posts: 4,986 ✭✭✭ Touch Fuzzy Get Dizzy

    It's not about a parcel I'm waiting for

    It's from the Advocate replying to me not being happy about the letter from An Post's "investigation" into my Japan parcel being sent back in August (pretty sure I posted that here too)

    Edit: this post

    Post edited by Touch Fuzzy Get Dizzy on

  • Registered Users Posts: 412 ✭✭ Mr321

    Paid it this am in a Post Office. The lady says are you happy with the Value I said it doesn't add up or the descriptions not right but it's a small amount so I'll pay and be done.

    Strange she asked was I happy with the value so must be a common enough query however they calculated it.

    Anyhow its done and thanks for the replies.

  • Registered Users Posts: 313 ✭✭ le_girl

    I have a small business and have been trying to stock up on supplies for the busy season, ordering in loads of time.

    I've had two packages rejected at customs here and returned, from longtime suppliers. No idea why this happened yet and after years of working with them, these suppliers have decided they can't ship to me anymore because of it.

    I was worried about possible delays so to be safe I have more supplies on the way from new suppliers too so I hope they make it through otherwise I'll be screwed. I feel bad for any other small businesses in the same or even worse situation, having goods that are badly needed turned around at the last leg of the journey.

    I could cry.

  • Registered Users Posts: 4,986 ✭✭✭ Touch Fuzzy Get Dizzy

    I hope it'll work out for you, it's a tough time. Let us know if you can if it works, it might help others

  • Registered Users Posts: 4,986 ✭✭✭ Touch Fuzzy Get Dizzy

    MOD - As it had nothing to do with the the thread topic, it was moved to the Amazon thread.

    Post edited by whiterebel on

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  • Registered Users Posts: 313 ✭✭ le_girl

    Thanks, will do.

    So far, the one that did make it to me from the UK was marked as a gift of low value (didn't ask them to do this, not sure why they did). Not sure if they filled things out better/differently than the other suppliers apart from marking as a gift. Not a solution obviously, just my most recent experience.