An Post returning packages from outside the EU-See 1st post

ohnonotgmail · 16-11-2021 5:47pm

https://www.boards.ie/discussion/comment/118176089#Comment_118176089

i have had subsequent deliveries with no issues

whiterebel · 16-11-2021 5:53pm

MOD - There is a thread which addresses this specifically. https://www.boards.ie/discussion/2058211242/site-changes-please-read#latest

Let's not go down this rabbit hole. We'll all suffer from An Post losses.

Mr321 · 16-11-2021 8:57pm

https://www.boards.ie/discussion/comment/118176039#Comment_118176039

The goods came to 14.50 sterling postage included and I paid it in euros yes from a UK business.

I'll be paying it in full anyway but just thought it strange that when it arrived yesterday all the customs declarations and codes etc etc were perfect. So was suprised to see this when I came home today but as already stated my parcel must have been sent in by mistake.

When I go online to there site though they have my item from that 1 sender description as 3 items one being 'imatation jewellery' which is bizzare as it was just 3 small items for a stove.

How and ever ill pay it and be done with them.

EDit · 16-11-2021 10:26pm

My parcel, originally sent from UK in mid-Sept, eventually made it back to sender yesterday. Cant be bothered with An Post again, so asked him to send to relatives in England and I’ll pick it up when i see tham at Xmas

Sparkling Gamorreans · 17-11-2021 9:44am

https://www.boards.ie/discussion/comment/118160236#Comment_118160236

Reject it and send it back until the response contains a valid salutation.

Touch Fuzzy Get Dizzy · 17-11-2021 9:58am

https://www.boards.ie/discussion/comment/118179076#Comment_118179076

It's not about a parcel I'm waiting for

It's from the Advocate replying to me not being happy about the letter from An Post's "investigation" into my Japan parcel being sent back in August (pretty sure I posted that here too)

Edit: this post

https://www.boards.ie/discussion/comment/118074049/#Comment_118074049

Mr321 · 17-11-2021 12:19pm

https://www.boards.ie/discussion/comment/118179127#Comment_118179127

Paid it this am in a Post Office. The lady says are you happy with the Value I said it doesn't add up or the descriptions not right but it's a small amount so I'll pay and be done.

Strange she asked was I happy with the value so must be a common enough query however they calculated it.

Anyhow its done and thanks for the replies.

le_girl · 17-11-2021 10:58pm

I have a small business and have been trying to stock up on supplies for the busy season, ordering in loads of time.

I've had two packages rejected at customs here and returned, from longtime suppliers. No idea why this happened yet and after years of working with them, these suppliers have decided they can't ship to me anymore because of it.

I was worried about possible delays so to be safe I have more supplies on the way from new suppliers too so I hope they make it through otherwise I'll be screwed. I feel bad for any other small businesses in the same or even worse situation, having goods that are badly needed turned around at the last leg of the journey.

I could cry.

Touch Fuzzy Get Dizzy · 18-11-2021 11:10am

https://www.boards.ie/discussion/comment/118183420#Comment_118183420

I hope it'll work out for you, it's a tough time. Let us know if you can if it works, it might help others

Touch Fuzzy Get Dizzy · 18-11-2021 5:22pm

MOD - As it had nothing to do with the the thread topic, it was moved to the Amazon thread.

le_girl · 18-11-2021 6:24pm

https://www.boards.ie/discussion/comment/118184884#Comment_118184884

Thanks, will do.

So far, the one that did make it to me from the UK was marked as a gift of low value (didn't ask them to do this, not sure why they did). Not sure if they filled things out better/differently than the other suppliers apart from marking as a gift. Not a solution obviously, just my most recent experience.

ShayNanigan · 19-11-2021 1:13pm

What's this now? First the customs fiasco and now they're saying there's a size issue? Just ran into this declaration when visiting a web store:

"Due to the current situation, the postal services in Ireland do not accept parcels with dimensions greater than 40x40x40 cm. Parcels exceeding these dimensions will therefore be shipped via UPS."

Maybe this has been the case for a while now but I have never run into it before. I am currently trying to decide whether to order from the UK for Christmas or not. Are normal parcels like gifts etc. still getting through ok? Just asking because I might ask relatives to shop for me and send it as a gift. Or is that going to be ok? For the record, what I'm planning on buying would not exceed those measurements.

ohnonotgmail · 19-11-2021 1:34pm

https://www.boards.ie/discussion/comment/118190902#Comment_118190902

That is a royal mail limit and it doesn't just apply to Ireland. It applies worldwide. Max L 60cm x W * x D *

*L+D+W must be under 90cm

dxhound2005 · 19-11-2021 2:40pm

https://www.boards.ie/discussion/comment/118190902#Comment_118190902

I don't know what "normal" or "gifts etc" means. Going by the evidence of this thread, nobody can give you any assurance. Some people claim that properly declared parcels were returned by Revenue / An Post, with no contact being made. Others claim that parcels with incorrect declarations have been delivered. Some with no charges, where there should have been charges.

The best you can do is to ask the senders to complete the declarations fully. After that it is not your fault, if they fail to do so. And not your fault if Revenue / An Post reject a parcel which is correctly declared.

Touch Fuzzy Get Dizzy · 19-11-2021 4:29pm

I got my reply from the advocate

whiterebel · 19-11-2021 5:10pm

Charlie Weston was on the other evening on the Last Word, basically parroting back the An Post line. I thought he would have at least done some homework on it.

deezell · 19-11-2021 5:28pm

https://www.boards.ie/discussion/comment/118191026#Comment_118191026

Thats the max dimensions for a PACKET. L+D+W<90cm, max of any dimension 60cm, (104cm for a tube). A shoe box would be say 35×18×12, well inside.

The max for a PARCEL is Lx2(W+H)<300cm, with the longest dimension 150cm. A large flatish parcel of 1.3m L can have a combined W+D of 85cm, which might just cover a 55" flat screen TV in a box, but only just. I can't see anyone sending a TV in a parcel though.

ohnonotgmail · 19-11-2021 5:46pm

https://www.boards.ie/discussion/comment/118192499#Comment_118192499

royal mail call it a parcel

https://www.royalmail.com/sending/international/international-standard

Parcel

Max 2kg | Max L 60cm x W * x D *

*L+D+W must be under 90cm

deezell · 19-11-2021 6:06pm

If you look here

https://business.help.royalmail.com/app/answers/detail/a_id/89/~/size-and-weight-guide-%E2%80%93-uk-letters-and-parcels

you'll see the large parcel size described, with a Parceforce Worldwide link underneath. Said example 55" flatscreen about £30 from UK.

deezell · 19-11-2021 6:22pm

19-11-2021 7:42pm

https://www.boards.ie/discussion/comment/118192221#Comment_118192221

Its a new Regime and we now need a guide to shop 🤨 I feel like Lando and Vader is Europe.

Touch Fuzzy Get Dizzy · 20-11-2021 1:40am

https://www.boards.ie/discussion/comment/118192427#Comment_118192427

Not event surprised anymore, it's depressing it's going on this long honestly

blade1 · 20-11-2021 3:18pm

https://www.independent.ie/business/personal-finance/an-post-boss-lashes-out-at-uk-post-office-over-maddening-parcel-delays-41071275.html

deezell · 20-11-2021 3:21pm

Heard that on the radio. The absolute gall of them.

rf4c · 20-11-2021 4:34pm

https://www.boards.ie/discussion/comment/118196407#Comment_118196407

The man doesn't have the credibility to make such nebulous statements. If he wanted to make a statement useful to his customers, he would give finer detail that could be verified. The other point I want to make is that the guidance pages /tools covering this whole area of Customs paperwork was and is far better than the paltry incompetent confusing contribution made by An Post, and so often contradicted when parcels are being processed. If he wants to make himself useful, concentrate on constructing a proper comprehensive customer guidance section on the An Post website.

dam099 · 20-11-2021 5:39pm

https://www.boards.ie/discussion/comment/118192221#Comment_118192221

I cant see anywhere in the letter where the advocate made an actual "independent assessment"? They seem to just repeat An Post's rationale for why things were done but I don't see any statement to say whether they assess An Posts response as either being reasonable or not?

deezell · 21-11-2021 12:44am

FWIW I emailed Charlie Weston, pointing out the truth behind the facade of lies and excuses, and included a link to this thread. He replied within minutes, with thanks for the "Useful Information". Your man from AnPost, blaming the Royal mail, reminds me of the old Tommy Tiernan sketch, where the poor "Mexicans" get blamed for everything, including Jesus being nailed to the cross. Absurdity makes some of the best comedy, and Absurd describes this latest AnPost attempt to 'pass the parcel', (or not). As Tommy would say, " Who actually sent back all the parcels? Well it wasn't the *ing Mexicans !"

Touch Fuzzy Get Dizzy · 21-11-2021 9:44pm

https://www.boards.ie/discussion/comment/118197241#Comment_118197241

Neither can I tbf but I always like someone else to read stuff and see if I read it the same, even if it's obvious. I'll pass it onto Comreg, obviously I've done what I can with An Post

It took from mid September to get that much

CollyFlower · 22-11-2021 12:00pm

Charlie Weston on Clare Byrne show now talking about AnPost, boards.ie got a mention. David Redmond will be on her show tomorrow.

Technocentral · 22-11-2021 10:55pm

https://www.boards.ie/discussion/comment/118121902#Comment_118121902

Good to see, waiting for electronic item from states via usps, put in US tracking number and an post says its in Dublin but customs charge is due, I didn't get email but was thinking will see if can get reference number by contacting webchat tomorrow and pay online to speed up delivery.

kev765 · 23-11-2021 1:26am

https://www.boards.ie/discussion/comment/118205063#Comment_118205063

Link to that Charlie Weston clip for anyone interested:

https://www.rte.ie/radio/radio1/clips/22033404/

Technocentral · 23-11-2021 11:32am

Re my post above, got through on webchat and got my customs reference number in under 2 minutes total, v efficient, hopefully will be delivered v quickly.

Exclamation Marc · 23-11-2021 11:38am

https://www.boards.ie/discussion/comment/118209868#Comment_118209868

Great news.

That's it, they're very good at getting that customs reference number to you if needed. So would recommend anyone else awaiting a package from outside the EU keep an eye on their tracking and once an EU/IE tracking number appears keep putting into An Post tracking so you can identify when its hit the customs process in case you're not notified.

whiterebel · 23-11-2021 11:49am

Claire letting him have his own way, her big problem is the €3.50 charge

deezell · 23-11-2021 12:01pm

https://www.boards.ie/discussion/comment/118209949#Comment_118209949

She hasn't done her homework. It used to be €10, the drop to €3.50 was a reward for having electronic data that allowed automatic scanning, but given that all the previous on €26 stuff was now liable, it was a huge cash cow for AnPost and Revenue. They had the option of the €10 charge for manual assessment, but choose to just send everything back that didn't pass GO, which was nothing short of deliberate negligence.

whiterebel · 23-11-2021 12:33pm

Pretty good example of journalism standards in Ireland there. I sent in an email asking the questions asked on here, not address, it might be too uncomfortable for him to have to face the truth.

Technocentral · 23-11-2021 12:33pm

https://www.boards.ie/discussion/comment/118209891#Comment_118209891

Cheers, it says please be patient due to high volumes, did the tracking change to "out for delivery" before yours arrived or did it just show up?

Exclamation Marc · 23-11-2021 12:51pm

https://www.boards.ie/discussion/comment/118210209#Comment_118210209

This was me.

05 November 2021 08:44

We delivered your post

05 November 2021 07:07

Your post is out for delivery

05 November 2021 00:46

We have your post and are getting it ready for delivery

04 November 2021 18:27

Your delivery has been sorted

04 November 2021 17:27

Your delivery was received by An Post in

04 November 2021 12:39

Custom charges have been paid. Your item will be processed and delivered to you as soon as possible. Please hold tight while we work through high volumes.

03 November 2021 17:28

Your item is in Ireland. A customs charge has been applied and details have been sent to you. You can pay the fee on our website, or at your local Post Office.

Technocentral · 23-11-2021 12:54pm

https://www.boards.ie/discussion/comment/118210302#Comment_118210302

Great stuff, will look out for those updates.

kev765 · 23-11-2021 3:30pm

And here is the David McRedmond clip from this morning:

https://www.rte.ie/radio/radio1/clips/22033940/

Couple of interesting things in here:

For one he actually brought up the issues existing with not just the UK (specifically mentioned Japan, Australia and US) which seems to be the usual narrative.

He also mentioned that the issue seems to be these other post offices around the world aren't willing to change their systems just for Ireland, and the main problem there being that the EU wide rules that Ireland are following aren't mandatory to be implemented by other EU countries until the end of 2022 by which point presumably these post offices would all be willing to change because it would be affecting the whole of the EU.

For me this just seriously begs the question then why was the decision made for Ireland to pioneer these changes ahead of the rest of the EU rather than try to coordinate the change with other EU countries to make this a smoother process?

deezell · 23-11-2021 4:12pm

That explains why stuff is flying into the rest of the EU. Probably a cash grab by revenue and an Post, just think of the thousands of packets previously delivered without financial benefit to an post, now worth €3.50 each to them and €5+ to the revenue.

whiterebel · 23-11-2021 5:09pm

I'd say close, but not quite the cigar. Revenue wouldn't care either way, if they were exempt that was fine. I think An Post jumped into this with both feet, dropping the charge from €10 to 3.50 to keep shoppers "happy". System is automated, they get paid €3.50 for old rope. They didn't see down the road this going all t!ts up, and the €3.50 wouldn't cover the work involved, so they sent it all back. Any other company with half a brain would leave the cost as is until the new system had time to bed in. People are probably bitching more about the €3.50 than they did about the €10.00.

An Post kept harping on about them not being able to change the documentation, but I'm sure there is a way to change the final figures before the entry is cleared. For a company that tells everyone how eager it is to do things right, they don't seem to care much that their AddressPal partners completely make it up as they go along.

AnRothar · 23-11-2021 5:12pm

https://www.boards.ie/discussion/comment/118211445#Comment_118211445

The "revenue" you distain are the Government.

They have identified a possible loss to the Exchequer and have moved to rectify it.

When importing goods you have the opportunity to become an authorized importer and save yourself the €3.50 that an post will charge.

But I suspect it would actually cost you more than €3.50.

deezell · 23-11-2021 5:14pm

The Addresspal hypocrisy was noted here before, another cash cow for them, double VAT for the buyer, just to ensure your packet gets delivered.

deezell · 23-11-2021 5:20pm

https://www.boards.ie/discussion/comment/118211764#Comment_118211764

Oooooooiioo! And it's 'Disdain'.

whiterebel · 23-11-2021 5:21pm

https://www.boards.ie/discussion/comment/118211764#Comment_118211764

The government didn't identify it, the EU did. More specifically, Sweden. No harm it was done, either. I don't see why we should support the Chinese economy.

deezell · 23-11-2021 5:28pm

https://www.boards.ie/discussion/comment/118211802#Comment_118211802

Agreed, I've no time for authoritarian regimes, but I've never had a problem paying the duty/vat on non EU imports, before or since the value threshold was removed. What I object to is AnPost FAILING to request this tax on behalf of the revenue, and returning my goods instead. That was their duty (pardon the pun), and they just decided not to do it anymore

dxhound2005 · 23-11-2021 6:00pm

As happened in Sweden in 2018, An Post could have processed everything, and then found that thousands of parcels would be refused. And they would be left with the responsibility of getting them back to China. Not much profit in that out of €3.50, or even €10. I'm wondering why this has not happened all round the EU, if as people claim here every other country is allowing all the parcels in. They would have to charge VAT, and I don't think French or Italian people would be any more likely to pay than the Swedes.

https://www.thelocal.se/20180416/sweden-forced-to-return-400000-packages-to-china-and-other-non-eu-countries/

The 75 kronor charge, introduced in March this year (2018) in order to ensure the state didn't lose out on VAT, has meant that many customers have chosen simply not to collect their items. Postnord is then obligated to send these goods back to the country of origin, due to international trade agreements.

whiterebel · 23-11-2021 6:24pm

https://www.boards.ie/discussion/comment/118212018#Comment_118212018

That looks like Sweden made exactly the same balls up in implementation as was made here, only we weren't given an opportunity to pay the charges. An Post put in a system, that now looks like it was way earlier than any other EU country, bar Sweden. They are criticised for a similar lack of communication.

Of course all the exporters who ship into the EU from Russia, Japan, USA, Australia and other countries are incorrect when they say it is only Ireland, despite eBay and other sites now quite clearly not shipping to Ireland.

dxhound2005 · 23-11-2021 6:45pm

If the computer says "No" each of our parcels is part of a tsunami of foreign parcels as described by the UPU and DPD. Postal administrations have warnings that parcels for the EU will be sent back if rejected by Customs. And there is political cover for this action in Ireland. It comes down to Chinese dumping and Brexit, ruining our nice handy system.

An Post returning packages from outside the EU-See 1st post

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