UPS

whiterebel · 15-10-2021 4:33pm

Shipping terms are different depending on what you have agreed with sender. Receiver can send it forward and pay all charges , or all charges excluding clearance, or delivered uncleared - received pays charges on arrival. If the sender sent it forward excluding clearance and taxes it is up to you to pay. If you refuse the shipment you have to get UPS to claim back their VAT payment, it I nothing to do with the sender.

Adelie · 15-10-2021 7:18pm

https://www.boards.ie/discussion/comment/118024739#Comment_118024739

Thanks for the info. I didn’t agree to pay so I suppose I will have to get on to the sender. It’s a pity UPS will explain nothing. They did say to talk to the sender but no other info.

Since the charges were freight charges it sounds like the sender said I would pay - seems crazy that UPS will send me an invoice and then when I enquire they won’t even explain that’s why. Wouldn’t even tell me how much I supposedly owe, only what the “late fee” is

Hannaho · 26-10-2021 8:59pm

I have arthritis and need to buy a specific soled medical shoe that I can only get in US or in UK. I've had two packages of shoes sent back to the UK - 'return to sender' on tracking, and An Post gave no reason why the shoes could not be delivered. If I order the shoes from a US company, and they deliver through UPS, will I have the same issues? If An Post is the UPS delivery partner in Ireland, I am contemplating flying to UK to Yorkshire to get the shoes - it's that drastic at this stage! Would welcome any advice on this.

whiterebel · 26-10-2021 9:01pm

No, they don’t use An Post. Moving this to the UPS thread in couriers.

Hannaho · 26-10-2021 9:06pm

Thanks, Whiterebel. I know when they delivered stuff to me a couple of years ago, their service was very poor. It looks like form this thread that they have not improved, but I don't think they can be any worse than An Post!

Cookiee · 26-10-2021 11:20pm

https://www.boards.ie/discussion/comment/118077120#Comment_118077120

You could still have customs info trouble if the sender doesn't fill it out correctly to ups needs, but I'd say it still has better chance than an post of arriving, if that doesn't work, book your flights to UK!

VG31 · 27-10-2021 12:18am

https://www.boards.ie/discussion/comment/118077120#Comment_118077120

I get lots of UPS deliveries and have never had a problem. One parcel got stuck in customs for a week but that's it. I've also sent over 20 parcels with them since 2020 without any issues.

Maybe I've just been lucky or they vary a lot by area. I'm in north Dublin.

Cookiee · 27-10-2021 1:57pm

https://www.boards.ie/discussion/comment/118077945#Comment_118077945

Yeah I have had issues with ups needing more customs info and having big delays, but I got it in the end the package, unlike an post who will just simply return to sender without asking for more info, so best bet is ups in regards to customs I think

jentomgrant · 02-12-2021 8:48pm

Hi I wonder if someone can help. I am waiting on a large delivery (5 boxes) from a chinese supplier. They sent me UPS tracking number and have shown me the last scans were in Belgium where it cleared customs etc and it was "waiting in line to be handed over to UPS".

My UPS tracking status was saying that a label was created but package has not been received yet.

So after 3 weeks at this same status, supplier was telling me its just busy and will eventually be picked up.

I contacted UPS who advised customer service to see if they could shed any light and they advised me to open a claim so an investigation process could start to locate the packages.

Did this and within a day I received notification that Claim has Approved and sent to the sender.

My supplier has said they havent received anything but perhaps it was sent to the forwarded, so wait and see.....

Does the fact that they have "approved" the claim mean that they are saying the packages are lost and they are refunding the seller? Or could it just mean that the investigation process has started and they are informing the seller?

A refund is really no use to me as I need the goods for my business so I am wondering if what are the chances of the packages still turning up?

I know its a hard one to answer, thanks all

Cookiee · 02-12-2021 11:26pm

https://www.boards.ie/discussion/comment/118258799#Comment_118258799

I dont have any answers for you but you might find answers on the ups reddit page! Lots of employees use it so they could help you

jentomgrant · 03-12-2021 5:19pm

https://www.boards.ie/discussion/comment/118260238#Comment_118260238

Cheers thank you, I have asked there :)

blastman · 06-12-2021 6:31pm

I bought an item from a site in the UK that charged me VAT at the Irish rate. However, when UPS (inaudible bad language) delivered, they demanded VAT on the total I'd already paid and a €20 fee (!) for the privilege. After checking with the seller to confirm I was charged VAT at the Irish rate, is there any way of getting my money back from UPS??

whiterebel · 06-12-2021 7:34pm

If UPS aren’t given the correct paperwork and information from the supplier they have to charge VAT which also means their clearance fee of €15+VAT applies. Your supplier needs to chase it up with UPS on their side if they are accounting for VAT in the UK.

Discodog · 18-12-2021 10:01am

For anyone waiting for UPS the Track 17 app is giving me better updates that the UPS site.

neeb03 · 22-12-2021 1:15pm

Does anyone have a number that will actually get through to someone in UPS Dublin?

I have an item in customs and the tracking says

"UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance.

Dublin, Ireland"

Which is a complete lie as no-one has contacted me for the last 3 days. I had to ring them and speak with the Indian helpline to find out what was happening and how much I had to pay. I have paid the customs and 2 days ago on the phone and still the tracking says the same. Having contacted them again, they say customs are due even though I have paid AND received the UPS email receipt. They have given me several Dublin phone numbers and having called 40 times yesterday, 36 times the days before, on several of their Dublin numbers not a single person has answered or even an option to leave a message. I have emailed several times with no reply.

The 5245446 number has an option to speak with Customs and then rings without answer and then gets cut off. Truly horrendous service with no customer service offered at all.

The helpline that you speak with the foreign helpdesk are lovely and very helpful and when they transfer me to someone in Dublin, no-one answers the phone and get cut off.

How do I contact these people????

Limestone Cowboy · 19-05-2022 10:44am

Hey guys, I ordered a package from the UK last weekend and got a text last night saying there was duty/tax to be paid and to ring the number provided. They had the correct tracking number in the text but when I rang the number the line was really crackley and the woman I was talking to had barely a word of English so I decided against giving out my card details. Didn't get any email to say there were any charges due and it says it has cleared import customs on the online tracking. Am I being scammed or just paranoid. Something seems off to me anyway.

Limestone Cowboy · 19-05-2022 10:47am

Text I received.

Spocker · 19-05-2022 11:17am

https://www.boards.ie/discussion/comment/119084311#Comment_119084311

Good call not giving out the details of your card, the contact number on their website is different: https://www.ups.com/ie/en/help-center/contact.page?

AMKC · 06-06-2022 3:53pm

How reliable are UPS? I have a delivery I am expecting tomorrow but all it says on the tracking is June 07th By End of day.

macvin · 06-06-2022 4:40pm

https://www.boards.ie/discussion/comment/119165692#Comment_119165692

These days they are very reliable. It will change to "on van" at some point in the morning.

https://www.boards.ie/discussion/comment/119084330#Comment_119084330

That's their number for payment of tax and duty. Its outsourced to a payment facility. After payment goes thought a message goes through to the driver's handheld device

AMKC · 06-06-2022 6:22pm

https://www.boards.ie/discussion/comment/119165876#Comment_119165876

Thank you for that. A pity it was not more like DPD or Tesco were they give you a time for delivery.

I am hoping I do not have to pay any tax or duty.

07-06-2022 1:29pm

UPS nearly had me vomiting today

I get fresh food sent in a cold box with ice packs

It is supposed to be next day delivery

Last weeks never turned up on Tuesday

It arrived on Friday so I told the driver I was rejecting it

A different driver came back today with the same box ,now with meat in it at room temp or higher for 8 days

You can imagine the smell

Totally beyond acceptable

The supplier has reefed them out of it,to no avail

I'm due this weeks supply tomorrow

I'm not confident

ShayNanigan · 15-08-2022 2:49pm

If a parcel left Corbeil Essonnes, France around 5 pm on Friday, is there a realistic chance it got on a ferry, traveled over the weekend and is waiting for a scan in Rosslare already...? Or should I assume it will leave France today at earliest and I'll get new updates on Wednesday perhaps? I know I'm being impatient but I've been waiting for an order to arrive for a month soon. It took three weeks for my order to be completed and sent so I can't wait to get it already. It's been on it's way for five days now and I try not to check the tracking because it's just not happening.

VG31 · 15-08-2022 4:48pm

https://www.boards.ie/discussion/comment/119476401#Comment_119476401

It's usually takes 36-48 hours from Corbeil Essonnes to Dublin.

ShayNanigan · 15-08-2022 5:55pm

https://www.boards.ie/discussion/comment/119476929#Comment_119476929

It's now been 72 hours with no updates... hopefully it'll be here soon!

walterking · 16-08-2022 2:30pm

https://www.boards.ie/discussion/comment/119476401#Comment_119476401

depends on the service paid for by the sender. Most likely its the ground service and takes 4 days (excl weekends). It does not go via Rosslare.

Logistics are all about consolidation. It will go to the UK probably via Netherlands where it will be transferred with all other EU to Ireland packages to a truck travelling via Holyhead or Liverpool. UK to Ireland packages will be on the same truck, but the customs systems will sort out the eu to eu and UK to eu packages without any delays.

I'd be expecting delivery tomorrow at the earliest and see it as a bonus if it arrived today

ShayNanigan · 16-08-2022 2:45pm

https://www.boards.ie/discussion/comment/119481045#Comment_119481045

It was sent via UPS Standard so I expect the cheapest and slowest method of transport, even if I found it slightly expensive (€11) for such service. It was sent from Poland, then appeared in France and no new updates since Friday when it supposedly left Corbeil Essonnes. I won't be expecting a delivery before there's at least some sort of update of it somewhere near Ireland. I fear I'll hear about it on Thursday at the earliest if even then. I was hoping it wouldn't go via UK since it would be faster and less hassle to just skip UK.

I'm just hoping it'll arrive. Have had no problems with UPS before in my area so fingers crossed this time things will go ok as well.

Edit: Hahah, you were right - it's in Finglas. Might be here tomorrow, but still no estimated delivery date... Maybe they don't give you one with standard delivery?

ShayNanigan · 17-08-2022 4:09pm

My order arrived, took about a week in total so not too bad. Strangely enough, I only got an estimated delivery time this morning after the parcel was already in the van. Didn't get to sign for it myself (still Covid rules?), only got asked by the driver if my name was so-and-so. Based on the tracking, it now shows as if the driver signed for it - at least the name it's signed with is definitely not my name. Oh well, as long as it arrived I guess...

PopTarts · 29-09-2022 8:30pm

My order is showing as delivered and a received by name is showing with “GB” after it.

There’s no package anywhere. I’ve looked front and back garden, in bins etc.

Would the time of delivery showing usually be accurate?

Does anyone know how helpful they will be when I ring them in the morning? I’d be worried they may have left the package with a neighbour who wouldn’t be reliable.

Fairly important delivery so hoping it’s not gone awol.

irishangler88 · 11-10-2022 11:16am

So I ordered stuff online almost 2 months ago and have received them, then weeks later I get this letter stating I have to pay €127.74 which is about €20 less than the cost of the items I bought including shipping. Has anyone else experienced this ?

11-10-2022 11:41am

When you buy stuff outside of the EU you are liable for duty. The amount varies depending on the goods but it's standard practice. Its not hidden charges by UPS, it's the norm.

I bought gatorade powder from the US. The powder cost about 30 quid, but I got hit with duty of about 40.

It's something to be aware of when buying stuff online.

Spear · 11-10-2022 1:23pm

Moved to a forum that's related to the topic instead.

cuttingtimber22 · 11-10-2022 1:26pm

VAT and Duty (if applicable) has to be paid. I would check what the administration fee is and whether UPS clearly indicate this.

ThreeGreens · 11-10-2022 1:48pm

I don't think the issue is the charges, but rather the fact that they've been invoiced AFTER receiving the goods.

If they were invoiced before receiving the goods, then the recipient has the choice of paying the charges and receiving the goods, or refusing the charges and the goods being returned.

The fact that they have already been received before the charge is passed on, is unusual. It puts DHL in a difficult position, because there is little that they can do to enforce it (they have no contract with you, and the debt was owed to the Revenue and they didn't have your authorisation to pay it on your behalf).

However if you don't pay it, I suspect that the next time you order something that DHL is delivering, they might refuse to deliver it until the charge is paid. I'm not sure about that, because it would potentially cause a difficulty with their client (the sender of the new parcel) who hadn't nothing to do with this outstanding amount.

I'd suggest calling them and telling them that you don't want the goods if the taxes is that much and offer to return the goods to them (if you are willing to do that).

whiterebel · 11-10-2022 5:45pm

https://www.boards.ie/discussion/comment/119730083#Comment_119730083

Its UPS, not DHL. The fact that a debt collector has issued a letter on 5th October would suggest it was invoiced a while ago. UPS normally won’t deliver until the amount paid.

khaiwhale · 28-11-2022 8:46pm

Screenshot_20221128_194235_com.android.chrome.jpg

Hey guys, I'm probably being inpatient but I'm just wondering how long does it normally take for a package to arrive to Ireland from Corbeil Essonnes? My package has departed from there on the 25th and still no update yet.

whiterebel · 28-11-2022 10:47pm

Usually 2/3 days to arrival in Finglas

VG31 · 29-11-2022 3:22pm

https://www.boards.ie/discussion/comment/119932657#Comment_119932657

I had a package depart Corbeil Essonnes on the 24th and it was delivered today, the scheduled delivery date.

khaiwhale · 30-11-2022 4:56pm

Update: My package was delivered just there, thanks for the help guys! Much appreciated.

GMKK96 · 14-12-2022 12:18pm

Anyone know where the distribution facility for Kilkenny would be? Would it be out for delivery directly from Finglas?

Sugar_Rush · 17-07-2023 1:21pm

I purchased an item from outside the EU valued at 50 USD.

Today it arrived and they're claiming I must pay 50.09 euros for them to release it to me.

This has got to be a mistake.

Anyone offer insight?

Anything I can do about this, at least reduce the customs charge to a reasonable amount?

steve-o · 17-07-2023 1:53pm

https://www.boards.ie/discussion/2058305410/ups-are-trying-to-charge-customs-duty-for-an-amount-more-than-the-value-of-the-purchase-what-do

There are many threads on issues like this. Assuming the demand is genuinely from UPS (i.e. not a scam), VAT is assessed on the total value (including shipping cost). A total charge of €50 (which includes their handling fee) would suggest they've valued the item at around €150. Assuming shipping wasn't €100 then maybe the sender didn't correctly declare the value, so it might have been estimated. You should be able to get a breakdown of the charges

Sugar_Rush · 17-07-2023 2:37pm

This is what UPS sent me:

UPS cleared the entry based on commercial invoice provided by your supplier. See attached (the attachment shows goods valued at 50 USD).

Customs & Excise require import tax (VAT and/or Duty) be paid on the cost of goods plus the shipping cost - on goods coming into IE from outside the EU.

The value of the shipment is converted into Euro and the shipping amount is added to it for Vat and/or duty calculations.

The Revenue AEP / AIS System is set up to take the duty first. The amount of duty is then added to the taxable value for Vat calculations.

The shipping is calculated on the weight of the shipment and the country of export, this package was from South Korea and at a weight of 0.5KG at a cost of €86.95 ( For duty purposes UPS apply a 30% discount on shipping)

To clarify UPS are not charging you the shipping we add to your customs declaration but you are required to pay the import tax on it.

Duty calculated @0%

VAT @23% of TOTAL value of shipment (value of goods + shipping [total amount]+Duty)

€132.72(value of goods)

€0.00(duty)

TOTAL €132.72

VAT @ 23% = €30.53

€0.00- DUTY

€30.53- VAT

€19.56 – UPS Charge (including VAT)

TOTAL CHARGE €50.09

Sugar_Rush · 17-07-2023 2:39pm

What they're saying in this instance is, the sender did not include a delivery charge on their invoice, so UPS added one.

Based on the supposed weight being 0.5 kgs and the country being outside the EU.

€86.95 is the amount they added.

Surely there's a way to challenge that.

......

Perhaps have the sender forward me an updated invoice including shipping charges this time?

Or any suggestions?

It's ludicrous UPS want to add on €86.95 for shipping when the item value is 50 USD.

Sugar_Rush · 17-07-2023 2:40pm

Follow up explanation of their customs charge:

This isn’t an estimate as there is no shipping on the commercial invoice UPS are obliged to add shipping.

The shipping is calculated on the weight of the shipment and the country of export, this package was from South Korea and at a weight of 0.5KG at a cost of €86.95. To clarify UPS are not charging you the shipping we add to your customs declaration, but you are required to pay the import tax on it.

Sugar_Rush · 17-07-2023 3:01pm

€19.56 – UPS Charge (including VAT)

And what is this exactly?

UPS just randomly adding on 20 euro to deliver parcels now?

When was this introduced?

Formerly I would pay delivery fee to the sender, receive my parcel, no problem

Their response:

The €19.56 is a UPS disbursement fee, as UPS are required to pay any taxes, duties, or levies on behalf of the shipper, this is processed though our own account the receiver or third party need to pay any charges, unless the receiver have their own account and levies can be charged directly to that the fee is standard.

Never come across this before.

whiterebel · 17-07-2023 4:04pm

MOD: I have asked you on 2 occasion already to look at the charters for both Forums here. These charges are all explained between the charters, the UPS thread and the Duty/VAT thread.

UPS: https://www.boards.ie/discussion/2057825663/ups#latest

Incorrect clearance https://www.boards.ie/discussion/2058233654/incorrect-clearance-vat-charges-missing-ioss-number-with-an-post-addresspal-see-first-post#latest

Import VAT/Duty thread.

If you start threads again when there is already threads about the topic, it’ll be deleted, no discussion.

Sugar_Rush · 22-08-2023 9:52am

UPS overbilled me for a recent delivery.

I declined payment initially, but paid when they said I would be refunded at a later date as I needed the item ASAP.

The refund has just come through in the form of a "credit note".

Can I dispute this?

Am I entitled to a cash refund (or electronic cash, refund via IBAN)?

i.e. they're not obliged to offer a credit note exclusively, are they?

Any idea?

Sugar_Rush · 23-08-2023 2:45pm

I am due a refund from UPS and having contacted their broker and office in Ireland, was informed the person whom is processing the refund is a legitimate UPS employee, based in India.

However, they're asking me for every bank detail imaginable, which AIB customer service have advised me could leave me open to fraud.

i.e. account number, sort code, full name and address, iban and bic (standard), but literally everything.

Anyone else go through this process and how did it fair out?

Basically UPS overbilled me and I'm due to be refunded the difference.

They also obliged me to pay in cash so the refund can't be made to a card.

Thoughts?

PS - I looked through the UPS sticky and this wasn't mentioned.

Theboinkmaster · 12-09-2023 5:22pm

3 days "out for delivery" now - i will never ever use UPS ever again. Terrible customer service.

UPS

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