UPS

Anna2834

The old trusted UPS yet again….

Yesterday I was expecting a package – all was fine or so I thought…up until 18.15.

I took a day off from work to wait for the delivery…

At 18.15 (that should have been my first clue) I get an update on the tracking system that said the below. I was quite surprised as they have delivered before many times and they were well able to find the house. I was laughing when I seen building directory as I knew there and then the driver couldn’t even be bothered to deliver. At 19.14 the tracking updates again with the same message but advising they will try and reschedule.

I rang today a couple of times to which it turns out that they might have actually lost/misplaced my package….how is that even possible? This was sort of confirmed by a supervisor who rang me back, am saying “sort of” as he wasn’t too sure either. This package left Germany on the 22nd of December 2017.

Dublin, Ireland 02/01/2018 19:14 The receiver is not listed in the building directory. We are attempting to update this information. / Delivery will be rescheduled.

02/01/2018 18:15 The receiver is not listed in the building directory. We are attempting to update this information.

I have contacted Levis to see what they can do, as I either want the package or the money back.

Any ideas what to do next? :rolleyes:

ytpe2r5bxkn0c1

Contact the seller and let them chase it up. They have the contract with UPS, not you. If you don't get the item the seller will have to sort things out.

Anna2834

Thanks I have contacted Levis. We shall see. More than likely old trusted UPS lost the package.

PirateShampoo

Anna2834 wrote: »

Thanks I have contacted Levis. We shall see. More than likely old trusted UPS lost the package.

If the package has been scanned has out on road then it hasnt been lost.

CeilingFly

A little ott?

Left Friday 22nd Dec

Sat 23rd
Sun 24th
Christmas Day
Stephens day

Possibly started being transported 27th, but more likely Thursday 28th.

Road service, probably got to uk Friday 29th.

Then sat 30th, sun 31st, New Year's Day 1st.

Next movement 2nd Jan and probably scheduled for delivery today.

Not lost, probably not even ðelayed.

Totally ott reaction esp the "I took day off work" comment - for a pair of Jeans??????

ytpe2r5bxkn0c1

CeilingFly wrote: »

A little ott?

Left Friday 22nd Dec

Sat 23rd
Sun 24th
Christmas Day
Stephens day

Possibly started being transported 27th, but more likely Thursday 28th.

Road service, probably got to uk Friday 29th.

Then sat 30th, sun 31st, New Year's Day 1st.

Next movement 2nd Jan and probably scheduled for delivery today.

Not lost, probably not even ðelayed.

Totally ott reaction esp the "I took day off work" comment - for a pair of Jeans??????

Nobody mentioned expecting delivery by a date. The OP was told they were delivering or had tried to deliver and that they could no longer locate the item. Read the OP. Some of us have to be home to accept deliveries or the courier leaves with the item.

Homer

Its another example of pure laziness from couriers who couldnt be arsed delivering to residential addresses.
I have this regularly as my address is not in a housing estate and the couriers think that it might be out in the countryside and take them ages to get there. Its actually 60 seconds of the M1 motorway and incredibly easy to find.
Christmas week I was expecting a delivery from cork being delivered by GLS (I can screenshot the tracking info if anyone would like a laugh) and knew it was being delivered on a specific day so made sure i was in.
That evening no delivery and tracking showed insufficient address/could not locate. I phoned straight away and made sure they had the exact address including post code although I was sure this was printed on the parcel already.
Next day a driver rang in sick apparently?! Following day couldnt find the address again!!
I was told that it would be easier to collect from the depot. Paid €12.50 to have the bloody thing delivered so told them to deliver it.
Parcel arrived with a huge label on the front from the sender with my address, phone number and post code :mad:

Del2005

Homer wrote: »

Its another example of pure laziness from couriers who couldnt be arsed delivering to residential addresses.
I have this regularly as my address is not in a housing estate and the couriers think that it might be out in the countryside and take them ages to get there. Its actually 60 seconds of the M1 motorway and incredibly easy to find.
Christmas week I was expecting a delivery from cork being delivered by GLS (I can screenshot the tracking info if anyone would like a laugh) and knew it was being delivered on a specific day so made sure i was in.
That evening no delivery and tracking showed insufficient address/could not locate. I phoned straight away and made sure they had the exact address including post code although I was sure this was printed on the parcel already.
Next day a driver rang in sick apparently?! Following day couldnt find the address again!!
I was told that it would be easier to collect from the depot. Paid €12.50 to have the bloody thing delivered so told them to deliver it.
Parcel arrived with a huge label on the front from the sender with my address, phone number and post code :mad:

It's not laziness its that the courier gets feck all of the €12.50 you paid for delivery. There are at least 2 companies making a profit on the delivery before its given to the courier to deliver. You might be a few minutes from the M1 but that could be a 20 minute journey each way for the driver, so even if they got the full €12.50 they wouldn't be making minimum wage after paying for the van, diesel and insurance and I can guarantee that the amount paid to the courier to deliver your parcel is way less than €9.55 and they have to pay for the van, diesel, insurance and income tax from that.

Homer

With respect I couldnt give a toss how much the courier gets to deliver the parcel. I paid to have it delivered. It was given to the driver from the warehouse it is in his patch (was told this by the depot). He obviously looked at the address and thought Nah not doing that, so brought it back to the depot claiming insufficient address, despite the fact it couldnt be clearer on the front of the parcel?????

CeilingFly

Miles Beautiful Semicolon wrote: »

Nobody mentioned expecting delivery by a date. The OP was told they were delivering or had tried to deliver and that they could no longer locate the item. Read the OP. Some of us have to be home to accept deliveries or the courier leaves with the item.

Totally OTT - OP ASSUMED it was lost beacuse it wasn't delivered and even the tracking showed there was an error and not anything else.

My guess is the address was incorrect in some way, but as the OP has not come back I'll take it that it was delivered.

Some people just go OTT at the slightest chance. - Earliest possible delivery was 2nd, yet OP was thinking it was "lost". Hiopoefully OP never gets a delivery by Fastway!

Anna2834

Yes indeed it was delivered after i rang 5 times and made several complaints....happy it got to me in the end.

Someone mentioned I took a day off for a pair of jeans, yes unfortunately if I didn't it wouldn't have reached me. It was more than just a pair of jeans, there were about 7 items I was waiting for.

Thanks all for advising.

Del2005

Del2005 wrote: »

It's not laziness its that the courier gets feck all of the €12.50 you paid for delivery. There are at least 2 companies making a profit on the delivery before its given to the courier to deliver. You might be a few minutes from the M1 but that could be a 20 minute journey each way for the driver, so even if they got the full €12.50 they wouldn't be making minimum wage after paying for the van, diesel and insurance and I can guarantee that the amount paid to the courier to deliver your parcel is way less than €9.55 and they have to pay for the van, diesel, insurance and income tax from that.

If they are not happy then perhaps they should look for work elsewhere? I had an issue recently where DHL returned a package as they could not find my house as it "is located in the countryside down a winding road and there are no signposts for over a mile before to offer directions." I love close to NUIG in the middle of Galway city. They had no issue the day before in finding the house. Right no I have two packages with UPS, they delivered one today and the other which was due to be delivered today as well has been rescheduled for some day between January 5 and 12.

Igotadose

UPS really is that bad, right? I gave up using them when I was in the USA because, basically, every experience with them via their retail stores or their web presence, was bad if not disastrous. Always huge attitude in person at the shops (in CA, WA, NY, NJ, you name. Cultural hostility probably trained into them.)

Now, living in West KerryI order a valentine's day gift from an outfit in Brussels. Foolish me - couldn't tell on their web site that they used UPS till after the order was placed, but what the heck, I didn't worry about it. Order was placed to arrive by the 12th, and in fact arrived in Dublin on the 10th.

Until the package of course fails to arrive on the due date. Tried tracking - this took 2 tries as the seller's site had a bad link, but eventually I got to UPS with my 18 digit tracking number. Shows they couldn't figure out where to deliver it - apparently the address on the label didn't include "Kerry" for my county (despite my having filled it in and verified prior to ordering.)

So, then I try on UPS's site to change the address. No luck, so I call them - here's their customer service number in Dublin: 01-524-5446.

I call the number. I have to speak my 18 digit tracking number. After 3 attempts where it couldn't get all the digits right, it then lets me transfer to an agent (you might find it faster to say 'agent' or 'customer service representative' early on. Haven't tried that.) I eventually get through to a human who corrects the address and tells me they'll deliver tomorrow. Fine.

I check in on the website this a.m.. Delivery's scheduled for 10 days from now. Nice. Good old UPS customer service, tell you one thing, then do whatever the fcuk they want. I call them again. Amazingly, it understands my tracking number on only 1 slow deliberate dictation into the phone.

I get ahold of another human, and get the package rescheduled for delivery today. I did point out I get plenty of packages delivered by An Post and DHL without the county, it's not like there's more than 1 version of my townland near Tralee and it's easy to find on the map, too.
Anyway, they claim the package will be here tomorrow. And, as a final 'UPS fcuks up again', per instructions prior to talking to the human, it said hold the line to participate in a customer service survey. So I did. They just hung up on me, though, no survey.

I'm about to call the seller and tell them just how bad it is, but I'll wait till I get the package before doing that. If the seller won't offer any other shipper than UPS, that's it, no more purchases. An Post would be cheaper, too. Or DHL, DHL is typically what works and they just bring the packages to Ireland where An Post delivers them.

blastman

This might be OT for this thread, but it is about UPS, so....

Yesterday, UPS managed to deliver a package to me while demanding an additional fee of ~€26 that was apparently payable on it. I have no idea what this fee is for. The value of the goods shipped was $20 (~€16.30) so I can't imagine it was import duty/VAT as this would be below the permissible level of €22. I did pay a shipping charge as well to the seller which was around $16. Unfortunately I wasn't able to meet package myself so I didn't get to query the delivery driver what this charge actually was.

Is there any point trying to contact UPS and querying this, or is it too late having already handed the money over?

whiterebel

blastman wrote: »

This might be OT for this thread, but it is about UPS, so....

Yesterday, UPS managed to deliver a package to me while demanding an additional fee of ~€26 that was apparently payable on it. I have no idea what this fee is for. The value of the goods shipped was $20 (~€16.30) so I can't imagine it was import duty/VAT as this would be below the permissible level of €22. I did pay a shipping charge as well to the seller which was around $16. Unfortunately I wasn't able to meet package myself so I didn't get to query the delivery driver what this charge actually was.

Is there any point trying to contact UPS and querying this, or is it too late having already handed the money over?

Ask UPS for a breakdown of the charges. If the shipper hasn't shown a shipping charge on the paperwork, the couriers will work off their normal tariff which is normally very high for express shipping.

Actually just looking at it, Cost plus freight would be at least $36, about €30 - VAT is over €6, plus the fee from UPS for doing the entry and paying out the VAT is probably €15.

CeilingFly

blastman wrote: »

This might be OT for this thread, but it is about UPS, so....

Yesterday, UPS managed to deliver a package to me while demanding an additional fee of ~€26 that was apparently payable on it. I have no idea what this fee is for. The value of the goods shipped was $20 (~€16.30) so I can't imagine it was import duty/VAT as this would be below the permissible level of €22. I did pay a shipping charge as well to the seller which was around $16. Unfortunately I wasn't able to meet package myself so I didn't get to query the delivery driver what this charge actually was.

Is there any point trying to contact UPS and querying this, or is it too late having already handed the money over?

Value of goods was $36 as value is the landed value

blastman

So as near as dammit, I paid the same again as what the item cost originally essentially for the sake of being €6 or so over the miniscule allowance. What a great system that is.

No more UPS shipments for me, that's for sure.

ytpe2r5bxkn0c1

blastman wrote: »

So as near as dammit, I paid the same again as what the item cost originally essentially for the sake of being €6 or so over the miniscule allowance. What a great system that is.

No more UPS shipments for me, that's for sure.

You knew you were purchasing outside the EU. Don't blame UPS, they don't make the rules,

We have both a letterbox and a post box but for some reason the UPS and I-Parcel lads never use it, instead they throw the packages in from the gate. Came home last night to a box set that had clearly been flung against the door and left sitting on the front step in plain view of everyone who passed. Also came home one night to this, well I say came home but that's a lie. I found it when putting the bins out, a package that had been thrown over an 8 foot wall into a puddle of water and no notification of delivery of any kind made. UPS said that it is my responsibility to check the side of my house and bins if expecting a package, the vinyl in the box was ruined, soaked through and also in pieces thanks to being thrown.

blastman

Miles Beautiful Semicolon wrote: »

You knew you were purchasing outside the EU. Don't blame UPS, they don't make the rules,

They charge ridiculous fees, I'm blaming them for that if that's all right with you

Toots

Darko, get in touch with Amazon about that and send them that picture and ask them to re-send the damaged items.

Del2005

blastman wrote: »

They charge ridiculous fees, I'm blaming them for that if that's all right with you

They all charge the same fees, so if you import over the allowance then you'll get hit with the fees from any delivery company if it's stopped by customs.

buzzing147

Waiting on a packsge today I see on my tracking it says something about remote are don't go there daily??? Ughhh

vandriver

buzzing147 wrote: »

Waiting on a packsge today I see on my tracking it says something about remote are don't go there daily??? Ughhh

Do you live somewhere remote?

buzzing147

vandriver wrote: »

Do you live somewhere remote?

In donegal, slightly remote!

vandriver

buzzing147 wrote: »

In donegal, slightly remote!

The problem,as you probably can guess,is that a certain number of deliveries need to be done a day to have a viable business.
If you live half an hour off the main route and they have nothing else going that way then it's say an hour to do your drop where 12 drops could be done for big customers in Letterkenny in the same time period.
So I suspect that they hold remote deliveries for a few days hoping something else comes up nearby.

BArra

no they likely subcontract it to a local outfit (man in a white van) which likely will not deliver the same day

spix

Along with repeatedly failing to deliver my parcels the same day they go out for delivery, getting to that stage of delivery seems a bit difficult for them these days.

Boxcar_Willie

Nothing new there.
I regularly get these standard excuses from UPS.

spix

Have 5 amazon orders sent with UPS, were all supposed to be delivered today, every one of them has some kind of delay, 'incorrect sorting' 'rural address' 'wrong address' 'missed flight' 'no access code'

spix

Well thats 3 xmas presents ups have failed to deliver in time for xmas. They were in Ireland on Thursday morning, some express service....dhl delivered something to me this morning that was in Germany last night.

edit - 4

PirateShampoo

Where do you live

boardise

All delivery services have their ups and downs !

spix

PirateShampoo wrote: »

Where do you live

Few minutes outside Waterford city. Nowhere that should take several days to deliver. Had dhl,gls,dpd,anpost all deliver xmas gifts with zero delay, ups the only failure, only 1/5 arrived, all from the same place with same delivery address and were scheduled to arrive Thursday. That gave them Friday,Saturday+Monday to get the job done but they didn't. Already contacted Amazon and told them to never use UPS again for any of my deliveries.

Ahhh

Glad I found this thread

Ordered Mac Mini and various bits and bobs like keyboard mouse.

TWO expected deliveries missed by UPS

I WAS on the phone to an actual human agent at UPS, and apologised for the phantom "attempted delivery" that UPS allegedly attempted.
Oh, my residence was inaccessible. The second delivery date was scheduled in the conversation with this agent.
Guess What no show. I won't blow a gasket though. Don't want to have notes against me by any driver.

Umpalumpa

Deleted User wrote: »

Ahhh

Glad I found this thread

Ordered Mac Mini and various bits and bobs like keyboard mouse.

TWO expected deliveries missed by UPS

I WAS on the phone to an actual human agent at UPS, and apologised for the phantom "attempted delivery" that UPS allegedly attempted.
Oh, my residence was inaccessible. The second delivery date was scheduled in the conversation with this agent.
Guess What no show. I won't blow a gasket though. Don't want to have notes against me by any driver.

Cool story, thanks for sharing

vandriver

vandriver wrote: »

The problem,as you probably can guess,is that a certain number of deliveries need to be done a day to have a viable business.

So I suspect that they hold remote deliveries for a few days hoping something else comes up nearby.

^^^^^This is what's happening to me. I one other courier relies on it.

Anyway ETA's are utterly meaningless and my conversation with the agent who was sincere also has no bearing on the shower running the ups office in finglas

Ironman76

Mind boggling how bad these f**kers are. What a stressful two days. Never again.

L1011

Moved to Couriers

AidenL

Ironman76 wrote: »

Mind boggling how bad these f**kers are. What a stressful two days. Never again.

I agree, my nearest depot is Sligo, they sent my delivery to Galway on Wednesday morning, today I finally got confirmation that it’s lost.

I have to reorder, but the price has gone up after Black Friday. And wait a minimum of two weeks for investigation completion before I get a refund for the missing item.

Ironman76

AidenL wrote: »

I agree, my nearest depot is Sligo, they sent my delivery to Galway on Wednesday morning, today I finally got confirmation that it’s lost.

I have to reorder, but the price has gone up after Black Friday. And wait a minimum of two weeks for investigation completion before I get a refund for the missing item.

Sorry to hear. It is mind boggling how awful a “service” the likes of these guys and others provide. Not surprised at all reading the above.

So I got an email saying my parcel would be with me on the Monday. So I sat in on Monday. Didn’t turn up. Tried to track it on the app but it wouldn’t send me the automated email to register my password. Didn’t turn up on the Tuesday either.

So called them up and the guy said the delivery email I got is an automated email and that they never actually received the parcel!?! I asked are they sure as why on earth would they send an email saying my parcel is out for delivery when they hadn’t even received it!??

They said I would need to contact the seller as the seller hasn’t shipped it yet.

The next day got a knock on the door from a girl who was visiting her mother 6 doors up from me with the parcel. They had delivered it to some random house on the Monday and didn’t bother to even leave me a note. And the system still had it as “out for delivery”.

wench

Does anyone know if UPS farm out the last leg of deliveries to An Post?
I'm expecting a small packet/envelope from the States, and the status for the last week has been: "In Transit by Post Office"

12/31/2019 3:05 A.M. Ireland Package processed by international carrier
12/27/2019 3:22 P.M. Ireland Package arrived at international carrier

I'm based in Dublin 6, not exactly off the beaten track.

PirateShampoo

Depending what's in the package customs could have it.

wench

I hope not.
Its just a card with a small gift (eg stickers or fridge magnet)

PirateShampoo

wench wrote: »

I hope not.
Its just a card with a small gift (eg stickers or fridge magnet)

Shouldn't have anything to worry about so. They are probably just checking it out, if they have it.

jimmynokia

wench wrote: »

Does anyone know if UPS farm out the last leg of deliveries to An Post?
I'm expecting a small packet/envelope from the States, and the status for the last week has been: "In Transit by Post Office"

12/31/2019 3:05 A.M. Ireland Package processed by international carrier
12/27/2019 3:22 P.M. Ireland Package arrived at international carrier

I'm based in Dublin 6, not exactly off the beaten track.

DPD also do, Funny thing is An Post,UPS and others have a huge backlog now and cant manage their Amazon/other ecommerce Contracts and this is how they pass the blame on to other companies.

wench

Thanks, I'll try to be patient so.

whiterebel

wench wrote: »

Does anyone know if UPS farm out the last leg of deliveries to An Post?
I'm expecting a small packet/envelope from the States, and the status for the last week has been: "In Transit by Post Office"

12/31/2019 3:05 A.M. Ireland Package processed by international carrier
12/27/2019 3:22 P.M. Ireland Package arrived at international carrier

I'm based in Dublin 6, not exactly off the beaten track.

Are you sure it’s not USPS, rather then UPS?

wench

whiterebel wrote: »

Are you sure it’s not USPS, rather then UPS?

Nope, definitely UPS
Tracking info is on ups.com and first update was:

Package received for processing by UPS Mail Innovations

wench

wench wrote: »

UPS Mail Innovations

Ah, I see the Mail Innovations means it's cut price UPS involving the local postal service to complete. This explains much.

Discodog

I am expecting a small package tomorrow & I will be out. There appears to be no way of getting them to leave it with a neighbour.