UPS

I have arthritis and need to buy a specific soled medical shoe that I can only get in US or in UK. I've had two packages of shoes sent back to the UK - 'return to sender' on tracking, and An Post gave no reason why the shoes could not be delivered. If I order the shoes from a US company, and they deliver through UPS, will I have the same issues? If An Post is the UPS delivery partner in Ireland, I am contemplating flying to UK to Yorkshire to get the shoes - it's that drastic at this stage! Would welcome any advice on this.

Thanks, Whiterebel. I know when they delivered stuff to me a couple of years ago, their service was very poor. It looks like form this thread that they have not improved, but I don't think they can be any worse than An Post!

I get lots of UPS deliveries and have never had a problem. One parcel got stuck in customs for a week but that's it. I've also sent over 20 parcels with them since 2020 without any issues.

Maybe I've just been lucky or they vary a lot by area. I'm in north Dublin.

Hi I wonder if someone can help. I am waiting on a large delivery (5 boxes) from a chinese supplier. They sent me UPS tracking number and have shown me the last scans were in Belgium where it cleared customs etc and it was "waiting in line to be handed over to UPS".

My UPS tracking status was saying that a label was created but package has not been received yet.

So after 3 weeks at this same status, supplier was telling me its just busy and will eventually be picked up.

I contacted UPS who advised customer service to see if they could shed any light and they advised me to open a claim so an investigation process could start to locate the packages.

Did this and within a day I received notification that Claim has Approved and sent to the sender.

My supplier has said they havent received anything but perhaps it was sent to the forwarded, so wait and see.....

Does the fact that they have "approved" the claim mean that they are saying the packages are lost and they are refunding the seller? Or could it just mean that the investigation process has started and they are informing the seller?

A refund is really no use to me as I need the goods for my business so I am wondering if what are the chances of the packages still turning up?

I know its a hard one to answer, thanks all

Cheers thank you, I have asked there :)

Does anyone have a number that will actually get through to someone in UPS Dublin?

I have an item in customs and the tracking says

"UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance. 

Dublin, Ireland"

Which is a complete lie as no-one has contacted me for the last 3 days. I had to ring them and speak with the Indian helpline to find out what was happening and how much I had to pay. I have paid the customs and 2 days ago on the phone and still the tracking says the same. Having contacted them again, they say customs are due even though I have paid AND received the UPS email receipt. They have given me several Dublin phone numbers and having called 40 times yesterday, 36 times the days before, on several of their Dublin numbers not a single person has answered or even an option to leave a message. I have emailed several times with no reply.

The 5245446 number has an option to speak with Customs and then rings without answer and then gets cut off. Truly horrendous service with no customer service offered at all.

The helpline that you speak with the foreign helpdesk are lovely and very helpful and when they transfer me to someone in Dublin, no-one answers the phone and get cut off.

How do I contact these people????

Text I received.

How reliable are UPS? I have a delivery I am expecting tomorrow but all it says on the tracking is June 07th By End of day.

Thank you for that. A pity it was not more like DPD or Tesco were they give you a time for delivery.

I am hoping I do not have to pay any tax or duty.

If a parcel left Corbeil Essonnes, France around 5 pm on Friday, is there a realistic chance it got on a ferry, traveled over the weekend and is waiting for a scan in Rosslare already...? Or should I assume it will leave France today at earliest and I'll get new updates on Wednesday perhaps? I know I'm being impatient but I've been waiting for an order to arrive for a month soon. It took three weeks for my order to be completed and sent so I can't wait to get it already. It's been on it's way for five days now and I try not to check the tracking because it's just not happening.

It's now been 72 hours with no updates... hopefully it'll be here soon!

It was sent via UPS Standard so I expect the cheapest and slowest method of transport, even if I found it slightly expensive (€11) for such service. It was sent from Poland, then appeared in France and no new updates since Friday when it supposedly left Corbeil Essonnes. I won't be expecting a delivery before there's at least some sort of update of it somewhere near Ireland. I fear I'll hear about it on Thursday at the earliest if even then. I was hoping it wouldn't go via UK since it would be faster and less hassle to just skip UK.

I'm just hoping it'll arrive. Have had no problems with UPS before in my area so fingers crossed this time things will go ok as well.

Edit: Hahah, you were right - it's in Finglas. Might be here tomorrow, but still no estimated delivery date... Maybe they don't give you one with standard delivery?

My order is showing as delivered and a received by name is showing with “GB” after it.

There’s no package anywhere. I’ve looked front and back garden, in bins etc.

Would the time of delivery showing usually be accurate?

Does anyone know how helpful they will be when I ring them in the morning? I’d be worried they may have left the package with a neighbour who wouldn’t be reliable.

Fairly important delivery so hoping it’s not gone awol.