Virgin Media Cancellation deals

40 mins and counting on hold with virgin so far, just want to cancel, unless they offer 9 months half price. Is it norm for 40+ mins on hold?

So we're on a crap legacy deal, gone on up to €95 now. I've been snoozing for too long. Looking at the bigger bundle which I can get for €67 12 months then €104. Current VM account is under my OH. Is it as simple as ordering the bigger bundle myself online as a new customer and getting the OH to cancel the current bundle?

I'd love to save all that time on the phone hammering out some sort of discount

Finally got through and they offered me a deal which is 150€ extra a year from what I'm currently on, so I just cancelled eveything.

Currently on 500mb and just out of contract, ran through the usual little 'dance'

The first offer was 10 off for 6 months

Then 10 off for 9 months

Then 15 off for 6 months (this went instantly to 9 months)

Then half price for 6 months (which would be a yearly cost of €639)

Finally, after saying 'just cancel my contract' I got Gigabit speeds for 42.50 for 9 months and then full price for 3 months so a yearly cost of €637.50

You should have said "Really? Were you finding Virgin expensive too that you did that!!"

I am having the same experience with them. Sent them an email on Aug 10th to cancel and paid my last bill immediately. Also cancelled my direct debit to be safe.

Needless to say, September's bill still arrived.

Like yourself, they completely ignored the email. I have tried to ring at least 5 times and was told there was a wait time of 30 mins. They refuse to accept cancellation via email, Twitter, WhatsApp or live chat. The only way is to wait at least 30 mine on the phone which is ridiculous. They are purposely making it as difficult as possible to cancel so I said f*ck that.

I logged in to my acccount and changed my phone number to all zeros and my email to gobbledy gook. If a letter ever comes in my door it'll get returned to sender.

And they can sing for whatever bills the send in the mean time. Their customer service is the absolute pits.

This is one of the reasons I've quit virgin today. Total of 2 1/2 hours phone call waiting plus takes a day to get back on WhatsApp ! They must be cutting staff their left right and centre.

Also I'm done with the yearly haggling when they raise prices.

Haggled them back from €90 to extortionate €59 pm for just 500mb broadband from €80 2 months ago, ... Found out today Vodafone is offering 500mb for €30 pm so happy to pay final bill and €150 cancellation as they can choke on it.

I reckon they might be selling off soon so maximizing profits / cutting staff to squeeze the joy from customers before they go. They can feck off and take their cans and guitar with them.

Also, get through to the cancellation department not sales. They are far more aggressively trained in my experience :) don't stop until you get my deal (at least) of half off for 6 months

I feel like they have our collective balls in a vice at present, the 6 months half price was the very last resort the representative offered, I couldn't push him down any further

Just got off the phone with Virgin after being on hold forever naturally.

I was previously on their €64 a month Virgin 250 Mix bundle which has been bumped up to their premium rate of €90+ after my 12 month contract ran out last month.

I told them i wanted to speak to their loyalty or customer retention department, after being put on hold again i eventually get talking to a cheeky fecker who was adamant the lowest he could offer me was €74 for the same deal i'm currently on. Told him all the usual about how they're offering far cheaper deals to new customers and how their competitors are cheaper but he still wouldn't budge.

Now i don't actually want to leave as i can't get Fibre from Eir in my area and I don't actually want the hassle of a changeover in service to Vodafone or Sky while i'm working from home and reliant on broadband.

What does everyone else here do in this situation to get better deals because i feel they are much more aggressive in calling out the bluff these days. Should i have asked to speak to his manager instead? When you get put through to their cancellation department how do you get offered better deals?

I'm a bit new at all this and would appreciate a few tips from any of you who have had better luck.

Thanks!

Wonder was it the same cheeky fecker I got a week or two ago. Real cheeky tool, brought up my usage in the past month which I thought shouldn't be anyone's business

I only got down to half price because I said I've 5g on my phone and I'll hot-spot. Cheeky git said how it'd break my phone...

Was paying 85 for broadband Siro in neighborhood now so going to switch to them to try it out... Virgin cancellation team offering 15 off a month...told them cancel it bye bye

Half price for 6 months is the most they would offer me. Told them on the phone I would be cancelling and starting a new account in OH's name. No budge from them on that offer. So told them to cancel my account.

Im in an area with Virgin is the best for broadband so cant really move to another provider but I at least expected them to match the new customer deal for me. But no go

Its roughly 270€ better off for me to cancel and take the new customer deal. So I will be doing that. Just surprised because for the past 8 or more years I have renewed each yeah and got either a better or equivalent deal to the new customer one. But this year there was no haggling with me when I knocked back their 6 month half price offer.