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Virgin Media Cancellation deals

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Comments

  • Registered Users Posts: 5,654 ✭✭✭ $hifty


    30 days



  • Registered Users Posts: 15,175 ✭✭✭✭ rob316


    I year after year, cancel after 12 months and sign back up as my wife, then 12 months later sign back under myself. Done it 3 times now with no problem.

    I can't horse trade with them Eircom never ran a line into my block of houses originally, a city centre house with no phone line available, amazing like.



  • Registered Users Posts: 300 ✭✭ tiegan


    Do you find the cancellation bit hard? Having had to cancel a sim card contract it took me about 3 days, 10 hours total holding time, numerous hang ups/transfers to another department who then never answer. There has to be an easier less stressful way?



  • Registered Users Posts: 29 ba3


    Haggling regularly, just on basic broadband and phone , 15 min wait today , new customer offer matched at second time of asking ,half price 6 months ,without the usual hassle, new router added as connection was poor recently,agent has been quite nice actually, done in 30 mins.



  • Registered Users Posts: 44 Eire girl


    That's brilliant, fair play... Do you swap over the equipment each time and have to go through the set up etc? Or just stick with what you've got?



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  • Registered Users Posts: 44 Eire girl


    Do you lose connection for a few days each time? Or does the system let you book in advance for the same address as a new customer ahead of your old account being cancelled?



  • Registered Users Posts: 44 Eire girl


    That's lovely to hear.. did you catch their name by any chance? 😄 Did you just straight up ask for the new customer price to be matched? That was it?



  • Registered Users Posts: 29 ba3


    My contract was about to be up, I asked for option and was given 15 off for 6 months , refused and explained that this is much higher than last year and below what they offer new people, you get put on hold for a while as the person needs to ''talk to the supervisor'' . Having done this number of times it's a mixed bag who you get, best to call when they're in right frame of mind to actually talk to you i.e. less busy for them. And if you don't get what's reasonable I'd try another day ,also being pushy as like the argument and it doesn't help I'd say though do stand tall and you get there!



  • Registered Users Posts: 2,944 ✭✭✭ Billy Mays


    Rang up today to cancel tv and see what sort of a deal they'd do for broadband and home phone. Told the guy I'm with them years (UPC, NTL etc. days) and he gave me the new customer offer of half price for the first 6 months



  • Registered Users Posts: 626 ✭✭✭ spuddy


    Did you get an acknowledgement and did it go through 30 days after your initial email? Guess this a question for anyone who's cancelled using their email address!



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  • Registered Users Posts: 5,540 ✭✭✭ CoBo55


    It went through after 30 days, they actually wrote a letter confirming the cancellation, this was back in 2015.



  • Registered Users Posts: 7,566 ✭✭✭ Hogzy


    Called today to cancel, I wanted the current new customer deal but instead got the "Bigger than Big Bundle" (500mb broadband + 100 channels and 32HD channels) with Sky Movies HD for 64pm for 9 months then regular price for the remaining 3 months. Happy enough with that!



  • Registered Users Posts: 626 ✭✭✭ spuddy


    Good to hear, our contract ends early next month, so will send them an email now, as we'll be out of contract by then.



  • Registered Users Posts: 1,105 ✭✭✭ ALS


    Out of contract next week, gave them a call and asked for 9 months half price and no quibble, agent agreed, €71 a month after the 9 month is pricey enough


    Price

    The offer is€35.50 off for 9 monthsThe total price per monthly billing period during the offer is€35.50The offer length is9 month(s)The total price per monthly billing period after offer is€71.00



  • Registered Users Posts: 626 ✭✭✭ spuddy


    Wonder if competition from FTTH is having an effect? It's possible to get 500Mb for €35 a month for 12 months with several players now.



  • Registered Users Posts: 163 ✭✭ EarWig


    WFH is over, remember.



  • Moderators, Entertainment Moderators, Society & Culture Moderators Posts: 13,276 Mod ✭✭✭✭ pc7


    Got 6 months 1/2 price with upgrade in tv box and up to 1 gig, happy enough with that as didn't have the fight in me to push for 9. I tried and quoted people here got it, but said depends on if you get outbound team or not. I'd been on hold for 40 minutes to get through so will do me for another year.



  • Registered Users Posts: 5,654 ✭✭✭ $hifty


    How much is that per month, PC7, if you don't mind me asking?


    I'll be ringing them back up today to see if they can offer anything better than this time 3 weeks ago. Wondering if they'll be any better this time round.....



  • Registered Users Posts: 1,483 ✭✭✭ Gusser09


    Called yesterday. Got 9 months at 55 going back to 71 for the last 3 months.

    On hold for an hour. VM rep tried to convince me that Siro wouldn't meet my needs.

    Happy enough with that tbh.



  • Registered Users Posts: 163 ✭✭ EarWig


    Why are people not using....

    [email protected]



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  • Registered Users Posts: 1,483 ✭✭✭ Gusser09


    For what?

    I had no intention of cancelling. Just wanted a few quid off.



  • Moderators, Entertainment Moderators, Society & Culture Moderators Posts: 13,276 Mod ✭✭✭✭ pc7


    €56 for 6 then €113 for 6, i currently pay €103. BB going from 500mb to 1G think was major change, some stuff with tv and that but smallies monopolize tv!



  • Registered Users Posts: 697 ✭✭✭ absolutegroove


    Long wait but I finally got through to VM Cancellation

    I'm out of contract with them and I am coming off the back of a 6 month half price deal so I was not optimistic that I was going to get a good deal.

    I spoke to them about other competitior deals and I finally got offered 9 Months at €30.00 and 3 Months at €60.00 for 250mb BB only.

    I wanted to move to Vodafone or someone else but VM Broadband has been rock solid for me all these years.



  • Registered Users Posts: 1,936 ✭✭✭ finglashoop


    lad i got didnt budge. what option are you picking. sales or cancellations

    currently on 500mb only and its 71 per month



  • Registered Users Posts: 697 ✭✭✭ absolutegroove



    I spoke to cancellations on 1908

    They offered me an upgrade to 500mb BB only at €35.50 for 9 Months and €71.00 for 3 Months

    I was tempted but I really don't need to upgrade.



  • Registered Users Posts: 1,483 ✭✭✭ Gusser09


    You need to speak to cancellations. The tend to be the easiest to get some reduction in price.



  • Registered Users Posts: 4,556 ✭✭✭ The tax man


    We've just started our fourth year of canceling and signing up as a new customer under different name and bank a/c of household member.

    12 months @€54 + Sky Sports HD @ €7 a month . Have it nicely timed so get to avail of the €75 one4all offer they dish out.

    Couldn't be arsed trying to haggle for 6 or 9 month deals, understandable that not all households may have multiple bank accounts to use.

    A few minutes downtime, rejig the WIFI settings, then ring them after a day or so to recover the landline number from the old account.

    Then get them to collect the old equipment.



  • Registered Users Posts: 71 ✭✭ MrMagoo


    Had been with Virgin for years as they were the only ones in our area with high speed available. SIRO just got installed in the street recently so called VM for a deal.

    Was offered €70 for 9 months and the rest at €85 for 1GB service, no TV or anything else. After a bit of haggling, came down to half price for 9 months and remaining at full price. Vodafone were offering 1GB service for €40 for 12 months, which I explained. Rep told me SIRO was unreliable, speeds never hit 1GB, would be lucky to get 500 etc.

    Said I’d think about it and called again after a week. The offer had changed again but went up in price! Now it was back to €70 for 9 months and the rest at €85 for 1GB service and I had “missed my window for the offer”. I cleared off to Vodafone SIRO and couldn’t be happier. Speeds are consistently 1GB or better, ping is excellent and it seems solid as a rock after 2 months of heavy usage.

    In the meantime, I keep getting emails and texts from VM asking to send back their equipment, which I did, and they acknowledge they received but the messages keep on coming 😩😴

    Overall the VM service is very good and I had no issues with it but they won’t win the price war charging what they are charging.



  • Registered Users Posts: 274 ✭✭ Shanegggg


    Tried calling there, best I could get was half price on the bigger than big bundle, (312 euro saved).

    They wouldn't give me any of the new customer deals, even though new customer offer would save 550 euro over the 12 months (inc 100 euro one4all voucher). They still wouldn't budge.

    Going to have a think about it, even with the half price it's still way pricier than Sky/Eir offers.



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  • Registered Users Posts: 300 ✭✭ tiegan


    Does this work? Would certainly save time on the phone, only want to cancel a SIM



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