Virgin Media Cancellation deals

Are you sure that you didn't have a discount deal. If you cancel before the contract is up they will reclaim the discount.

Phoned up to discuss disconnecting today - automated service said its a 30 min wait 🙄

Did they make any effort to keep you, after you sent them the email telling them you were cancelling, or where did that €15pm discount come from please ?

Also, what email address did you use please

Many thanks

Trying to get through to Virgin today and have been waiting almost 40 minutes to try and get through to someone? Is this normal now? I remember the days where they used to win best customer service awards. Are they the new Eir? :)

So we're on a crap legacy deal, gone on up to €95 now. I've been snoozing for too long. Looking at the bigger bundle which I can get for €67 12 months then €104. Current VM account is under my OH. Is it as simple as ordering the bigger bundle myself online as a new customer and getting the OH to cancel the current bundle?

I'd love to save all that time on the phone hammering out some sort of discount

Currently on 500mb and just out of contract, ran through the usual little 'dance'

The first offer was 10 off for 6 months

Then 10 off for 9 months

Then 15 off for 6 months (this went instantly to 9 months)

Then half price for 6 months (which would be a yearly cost of €639)

Finally, after saying 'just cancel my contract' I got Gigabit speeds for 42.50 for 9 months and then full price for 3 months so a yearly cost of €637.50

You should have said "Really? Were you finding Virgin expensive too that you did that!!"

This is one of the reasons I've quit virgin today. Total of 2 1/2 hours phone call waiting plus takes a day to get back on WhatsApp ! They must be cutting staff their left right and centre.

Also I'm done with the yearly haggling when they raise prices.

Haggled them back from €90 to extortionate €59 pm for just 500mb broadband from €80 2 months ago, ... Found out today Vodafone is offering 500mb for €30 pm so happy to pay final bill and €150 cancellation as they can choke on it.

I reckon they might be selling off soon so maximizing profits / cutting staff to squeeze the joy from customers before they go. They can feck off and take their cans and guitar with them.

Was paying 85 for broadband Siro in neighborhood now so going to switch to them to try it out... Virgin cancellation team offering 15 off a month...told them cancel it bye bye

Half price for 6 months is the most they would offer me. Told them on the phone I would be cancelling and starting a new account in OH's name. No budge from them on that offer. So told them to cancel my account.

Im in an area with Virgin is the best for broadband so cant really move to another provider but I at least expected them to match the new customer deal for me. But no go

Its roughly 270€ better off for me to cancel and take the new customer deal. So I will be doing that. Just surprised because for the past 8 or more years I have renewed each yeah and got either a better or equivalent deal to the new customer one. But this year there was no haggling with me when I knocked back their 6 month half price offer.

You can get the 5e/month virgin media mobile offer even if you are an existing customer. I just bought a second sim for 5/month for 6 months. I just give 30 days notice when I get to 5 months. Great price.

if you cancell the B/B how can you view and pay the mobile bill? and

Do the loyalty team ring soon after you cancel?

Even the phone number on their website for customer loyalty is no longer in use.