An Post returning packages from outside the EU-See 1st post

The An Post vox account on Twitter is almost exclusively dealing with people that have had unexplained returns at this stage.

Just had an auto response to my email to David McRedmond An Post CEO to say

Sorry I'm off on me holliers until September 20th.

Who'd believe it!!!!!!!!!!!!!!!!!

dam099

I do take your point but with respect I am a constituent of the Minister and know his form. Apart from that how can he be blissfully unaware that this problem exists for this length of time, and if he does, how does he account for his inaction?

In the matter of An Post CEO, I wholly agree he shouldn't have to answer individual mails. However I have had endless successes writing to CEO's The decent ones thanked me, but even the "snotty" ones backed off when I promised to hold them to account. I've seldom failed with this method. Of course I would rather see him doing his job, but his job is running the postal service efficiently. Alter all he did get an awards recently for being such an awesome businessman. Doing his job would mean that An Post would do their job according to EU rules (Only the Irish postal service is like behaving this) and stop lying to it's customers and throwing Customs under the bus as their stock answer to every query.....before they stopped answering emails at all! And just to prove how contemptible he is, David McRedmond has swanned off until September 20th. No matter what the outcome, I intend to see that this man is held to account!

I think you're reading my mind!! I've just downloaded a pdf from the Dail's website abouut how to write to a Committee! Good one!

In the meantime I also found this link: ireland.representation.ec.europa.eu/contact-european-union/contact-ireland/other-institutions-and-offices_en

It's probably time we started to bring the matter to the EU - let's see how much the EU care about us!

I think the EU would only care if deliveries from another EU country were impacted.

So have found out through webchat that the parcel sent to me from the UK via Royal Mail will be returned to sender as it had no electronic customs data. According to the Royal Mail website though if you are sending through a Post Office, which I believe the seller did "If sending using one of our tracked and signature services an unbarcoded CN22/CN23 should be used. Royal Mail will take care of customs pre-advice to the overseas postal authority." So are Royal Mail not sending the data, or are An Post not receiving it? Also it does look like An Post have removed most mentions of CN22.

I think removing mention of the CN22 is a troubling development. Most of the small parcels coming into Ireland would be using this. I don't know what that means in the long run. What their plan is?

A couple of developments with my post today. I had confirmation from Zenmarket that 1 parcel has been received back by them marked rejected by recepient.

However, I've had 2 packages from Buyee and 1 from Zenmarket delivered to me today. The two buyee parcels were relatively low value but the Zenmarket package had a value of about €220 (including postage). I fully expected to have to pay vat and duty on the Zenmarket parcel if it made it through but I didn't get charged on any of the 3 packages.

I wonder if some An Post employee thought "sod this I'm letting a few through" or something lol

This has to be illegal!! That is clearly interfering with post!

Time to contact Sin Fein and ask if they want some ammunition for embarrassing questions time.

Yes more straightforward! Or would Amazon be "encouraging" An Post to favour them??????????????

f course on a completely different note the CEO David McRedmond headed off today until September 20th (what a disgrace in the middle of this crisis), I wonder whose beach he's sunning on????

It's hard to know specifically what to do but it does seem like An Post wants to completely automate the sorting and Vat colleciton process with electronic customs info.

As I said before I tried to say this to Buyee but they pretty much told me to take a running jump.

DHL will collect any VAT or duty before releasing the package to you so there would be no issue with them. The issue with couriers is they cost more than national carriers but the other side of the coin is they are much faster and will take care of the customs stuff for you.

The question is which is more important to you, speed and efficiency or low cost? An Post's current issues make make couriers more tempting.

True, it's going to cost me the bones of €100 to re-post the stuff that An Post have punted back to Japan.

Here is the latest email I got.

“Thank you for your further email and I understand your frustration like other customers who are experiencing issues with their incoming items, but I reject your comments regarding An Post role in this situation as we are not the source of this issue. I stress that An Post can only deliver what we receive and that An Post cannot amend or rectify any electronic customs data.

Due to new EU Customs rules, which came into effect on 1st July 2021, VAT and customs charges now apply when you buy goods outside of the EU. These customs charges are payable to Irish Revenue. I am informed that your item has been returned to sender, as the electronic customs declaration made by the retailer/sender for your item was insufficient or invalid according to Customs regulations. As above, unfortunately, An Post cannot amend customs declaration so items with incomplete data are returned. 

For non-restricted/non-prohibited items, you will need to refer to the sender and request that they submit a customs declaration with full details when resending your item. Our Taric code finder helps retailers understand the required information needed.

I am sorry I cannot offer you a more favourable reply or offer any further information.”

They are so stubborn, still rejecting any responsibility for their **** service. Also he is straight up lying by shifting the blame to customs. As for the 30 quid I paid to ship, I'll never get that back either. I urge others never to use this garbage company again!