GoMo FAQs

How Soon Is Now · 26-07-2021 10:26PM

Has anyone noticed issues with their data speeds? I'm getting very low numbers sometimes less than 5mbs even on 4g. Haven't changed any settings since I joined a year or so ago.

Gooser14 · 27-07-2021 09:06AM

Have you exceeded your data limit of 120GB for this month. They throttle your speed if you have.

stronglikebull · 27-07-2021 09:20AM

https://www.boards.ie/discussion/comment/117632995#Comment_117632995

Tel him to check the APN setting. When I first roamed on Gomo, I had the APN set to data.myeirmobile.ie, which worked in Ireland but not abroad. I changed it to data.mymeteor.ie and it worked straight away.

How Soon Is Now · 27-07-2021 10:20AM

https://www.boards.ie/discussion/comment/117667071#Comment_117667071

No im not even close ha.

Slippin Jimmy · 28-07-2021 11:13AM

https://www.boards.ie/discussion/comment/117641221#Comment_117641221

Yeah thats understandable. I tried four times to port the number to 3. They advised that it kept failing. The account number and mobile number were correct, but still no luck. There's nothing outstanding on my gomo account.

I have ported a few times before, but never had any hassle.

ltd440 · 05-08-2021 08:47PM

Is anyone else having trouble making or receiving calls.

About 1 in 10 inbound calls are going straight to my messages and I'm mostly not being put through when I ring out either.

I have done a few basic things like turn phone off, taken sim out and in again, maybe it's my phone?

Cork981 · 06-08-2021 08:34AM

https://www.boards.ie/discussion/comment/117712676#Comment_117712676

Does this usually happen indoors ? Any chance coverage is poor ? If your a new user you should be able to enable Wifi and 4G calling which works great indoors by routing calls and text over your wifi network.

ltd440 · 06-08-2021 11:53AM

https://www.boards.ie/discussion/comment/117713911#Comment_117713911

Thanks for the reply,

I'm with gomo a long time (9.99 customer) and never a bother with them. Coverage has always been fine in my home, where I spend 90% of my time, also other family members gomo phones working OK here.

I'll swap the sim out with someone else's phone and see if its my phone or sim

MinnieMinx · 06-08-2021 03:46PM

I moved over to GoMo from Vodafone on 28th July. Since then, I’ve not been able to receive any calls as they all go straight to voicemail but voicemail on my phone says no messages.

I can make calls out and the recipient sees my number on their phone but I can’t receive any calls.

I’m getting seriously pissed off by the crap responses to my complaints (switch the phone on and off again!!) and ready to move back to Vodafone after receiving an email today saying they’re taking another €14.99 off me tomorrow!

Is this a common problem?

jrmb · 06-08-2021 06:25PM

https://www.boards.ie/discussion/comment/117716371#Comment_117716371

Is there any chance you turned on call forwarding by accident? It sounds like it might be set to "All calls", not just the ones you don't answer. That's really frustrating, but easy enough to fix.

Edit: You could try entering the code to cancel all call forwarding (see below), just to see what happens. Then you can set up forwarding on your own terms, whether you'd prefer to send missed calls to voicemail or another phone.

https://en.m.wikipedia.org/wiki/Call_forwarding#Mobile_(cell)_phones

Camilla Parker Bowles · 08-08-2021 07:17PM

Hi everyone, I've been with gomo for 20 months now and need to get a new phone. I've seen a pre pay one with Vodafone. Would I need to get this unlocked or should the gomo sim work? Anyone any previous on getting a phone since moving?

Nigel Fairservice · 08-08-2021 07:34PM

https://www.boards.ie/discussion/comment/117725140#Comment_117725140

I'd imagine the phone is probably locked to Vodafone. You could try somewhere like Currys to buy the phone unlocked.

Camilla Parker Bowles · 08-08-2021 08:10PM

https://www.boards.ie/discussion/comment/117725206#Comment_117725206

Thanks Nigel, I looked at that but the price was over €200 more. Would you know what's involved in getting a phone unlocked?

jrmb · 08-08-2021 08:53PM

https://www.boards.ie/discussion/comment/117725380#Comment_117725380

Which one is it? Have you tried Amazon?

Higgsy · 12-08-2021 03:38PM

Hi,

Has anyone had an update on the introduction of Wi-FI calling for those who have been with Gomo since before April this year. All I keep hearing, it will be available in the coming months?

Thanks

MinnieMinx · 12-08-2021 08:14PM

It took 10 days for GoMo to fix it so my phone could receive telephone calls.

Now it won’t send anything via iMessage but texts are all sent by SMS. I’ve tried fiddling with the settings but nothing.

It’s a new iPhone 12 and worked perfectly with the Vodafone SIM installed so I’m pretty sure it’s not the phone.

I’m really getting beyond pissed off now. 😫

Kat1170 · 14-08-2021 10:41AM

https://www.boards.ie/discussion/comment/117641199#Comment_117641199

Where in your account is it. I had roaming data yesterday but turned on manual Network selection, nothing but a turning wheel so turned back on automatic network selection. Can't get any roaming data since. Roaming data and calls turned on on phone, calls working fine but just no data.

Red Silurian · 14-08-2021 05:59PM

https://www.boards.ie/discussion/comment/117743553#Comment_117743553

Telecom paper were reporting it would be introduced "before the summer's end" but considering the summer months are May, June and July it looks like that deadline has expired

jrmb · 14-08-2021 08:20PM

https://www.boards.ie/discussion/comment/117751626#Comment_117751626

Outside the EU, data roaming can be extremely expensive. Most phones turn it off automatically to protect people from unexpected bills. It sounds like you just have to turn it off.

On my Android, I just have to go into "Settings", then "Network and internet", "Mobile network", "Data roaming" and turn it to "On". There might be a "This could be expensive" message, but just tick "OK".

Kat1170 · 14-08-2021 10:53PM

https://www.boards.ie/discussion/comment/117755243#Comment_117755243

I'm still in the EU but close enough to a border that network jumping would be a problem.

I seem to have solved it by trying to connect manually to a number of networks that are "not available" and when I turned automatic network selection back on data roaming worked again.

Wouldn't like to relying on something that appears so arbitrary but it worked this time, hopefully might work for someone else in future.

jrmb · 15-08-2021 01:50PM

I guess manual selection leaves you open to using a network that doesn't have a deal with your usual provider.

Nigel Fairservice · 15-08-2021 07:45PM

https://www.boards.ie/discussion/comment/117725380#Comment_117725380

Sorry, I don't really know. I always just buy my phones unlocked to save all the messing around.

Jesus Wept · 16-08-2021 07:00PM

Is anyone effected by the network outage? My mobile data hasn't worked properly, barely at all since Saturday evening. Support said via messenger that they are working on it.

Housefree · 17-08-2021 11:19AM

https://www.boards.ie/discussion/comment/117763743#Comment_117763743

It's been bad the last few days

tritriagain · 22-08-2021 06:51PM

I put my parents on gomo when it first launched. They were cut off today because the debit card the account was set up with expired so they owe 2 months. They never spotted in their emails. Now they can't log in to their account to change details . I emailed support but I need to know 2 things. When they are supplied with new payment details will my parents be able to keep their no.s and will they still be on the 9.99 bill or will they use it as an excuse to jump them up to the new price.

paddy19 · 24-08-2021 07:13PM

I'm sure legally you have breached the terms of the contract so they can do whatever they like.

but I think if you offer to pay for the past months and highlight it was an error they should be fine.

Chat seems to work pretty well.

Let us know how you get on.

Masala · 25-08-2021 06:05PM

Tried to port today but GOMO advise it failed. It seem I made the wrong account selection of what I am coming over from! They say it’s does not match with my currreny provider! I am on a EIR plan of €20 a month for Everything. What option do I select in this instance???? Ta

Dempo1 · 25-08-2021 06:30PM

https://www.boards.ie/discussion/comment/117803226#Comment_117803226

Do you top with credit 🤔 if so prepay.

Is your number on contract on its own 🤔 then its contract and you'll need account number.

Is your number part of an account that has more than one number on the account 🤔 this is called multi line and account number not normally required.

Is your number on a subsidised tariff (discounted) for example public body, HSE etc, these are known as corporate accounts, account number not normally required.

If still not sure, best call Eir and get account number just in case.

Masala · 25-08-2021 06:33PM

many Thanks … looks like I will try the multi line option. Son and daughter also have EIR numbers using my Account. So this could be this way to go.

Dempo1 · 25-08-2021 06:36PM

https://www.boards.ie/discussion/comment/117790143#Comment_117790143

Sorry to hear this, I see no reason if Bill paid and new card details updated your parents plan should be safe and numbers too. Obviously prolonged issues with payment could lead to contract being cancelled and I'd hope Gomo won't do this in your parents case as it's a genuine mistake . Other than that if your parents cancelled and moved obviously they wouldn't get the €9.99 offer again. I'm on this myself.

Just one caveat, Gomo would obviously like to reduce the amount of people on the €9.99 offer, I'd be moving very quickly to get this resolved.

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