VW ID.3

Underneath the false floor in the boot in a black zip bag.

The one that’s in the infotainment system? Owners don’t get a hard copy.

We got a hardcopy with ours when we got it about 2 months ago.

Ah ok. Maybe it’s in UK they don’t get one.

Yeah, the handover was pretty cursory and involved a lot of misinformation about the WeConnect service and the features that were available through the VW Shop option in the Infotainment system (for the record, there is no VW Shop option in the id.3 Infotainement system). So a lot of basics were missed unfortunately and the manual available via the Infotainement system isn't the easiest to find info,in IMHO.

I was hoping it might be this week. Did you get a call?

I believe all the pre-delivery inspections are done at NVD (National Vehicles Distribution) in Baldonnell, at least they were in my case, and I had my car the day after it was delivered to the dealer by NVD.

I agree that some buyers are incredibly green when it comes to buying an EV. They complain bitterly when their car doesn't deliver the WLTP figures, yet never complained when their previous car didn't come near the official MPG either.

But I think that the very least a dealer should do is explain the charging speeds and cables correctly. This is a new tech for a lot of people so it's just good etiquette.

I've read lots of stories lately where people have turned up at a rapid and plugged into the type 2 and then can't understand why it's taking hours to charge rather than the advertised 30-40 minutes.

So, to summarise your position on the matter:

1. New EV user doesn't know where the toolkit is kept in the car - obviously that's the dealers fault!
2. New EV user rocks up at a charging station and doesn't understand what cable type suits - oh well that's the dealers fault!

To take this line of logic further ..

1. New EV user turns up at a petrol station to refuel their car but can't find the fuel inlet - well it's obviously the dealers fault!

Dead easy to blame the dealer for everything, isn't it!

Car dealers who supply evs are supplying very expensive machines which are unfamiliar and new to most owners, many of whom are purchasing their first ev. It is only reasonable that such car dealers have a responsibility to provide their customers with backup, whether by supplying information peculiar to the models they supply, or by way of warranty. They are being well paid to do this, and the better they look after their customers the better appreciated their sales operation will be, and the more kudos that operation will earn over time.

firstly, I agree that many many things should be looked after by a dealer before the new buyer rolls off the lot. Safety features like the spare wheel or alternative should definitely be included.

However should it not have been done, or if the new owner simply forgot ( given the amount of info being firehosed at them, plus excitement of buying a new car ) then they should be able to come here and ask without fear. You may not wish to put the effort in, but someone else may be more than happy to.

there is no need to be rude or snotty, but then this is the internet....

No worries. I think RobaMerc makes a good point that in the heat and excitement of the handover the customer can forget to ask some basic questions that aren’t as easily answered when home and 100km from the dealer. That’s why forums like this are important.

i think the charging away from and at home should be on a hard copy like signing up to easygo and esb charging.

Now where do i fill it with petrol.?