Refund after Application hasnt worked for 1 month now

skinny90 · 04-08-2021 11:05AM #1

Hi All,

I am wondering is it possible for getting a refund on an app I purhcased(€29.99) in the Apple App Store.

Its stopped working over month ago, I have emailed the developer 3 times with no response.

I was wondering is it possible to get a refund or what are my options?

Should I contact Apple or initiate a charge back ?

Kimbot · 04-08-2021 11:06AM

https://www.boards.ie/discussion/2058202251/refund-after-application-hasnt-worked-for-1-month-now

How long was the app working for previous?

Is your phone on the latest version of software etc?

Is this issue isolated to just you or other users?

skinny90 · 04-08-2021 11:10AM

https://www.boards.ie/discussion/comment/117704213#Comment_117704213

Worked for 1/2 months. Everythings up to date, I have the latest device/ IOS and app is up to date.

Not sure if its isolated but it doesnt work and I have not received a response from the developer

Kimbot · 05-08-2021 07:15AM

https://www.boards.ie/discussion/comment/117704238#Comment_117704238

As the app worked originally for a month or so then they will say the app worked. It probably needs an update because something is broken. What app is it?

djdunny · 05-08-2021 08:57AM

You could have a look at https://reportaproblem.apple.com

There may be an option to request a refund from there.

skinny90 · 05-08-2021 09:10AM

there is no option, to refund. Contacted apple and they wont refund under 2 months and have suggested a chargeback. I pointed out SOGA but they wernt interested. Il check with the bank

Refund after Application hasnt worked for 1 month now

Comments