Virgin Media Cancellation deals

degsie · 01-07-2021 8:36pm

Basil3 wrote: »

Eir salesman knocked on the door the other day

Millem · 04-07-2021 1:29pm

Hi,
What is the best deal virgin are giving out at the mo for bb and phone?
I have 250mb naked bb and world phone and I just started paying €59 a month.

I am going to ring them and threaten to leave!

Thanks a mil

CoBo55 · 04-07-2021 1:33pm

I'm gone, I'm going to digiweb on Wednesday, unfortunately it's 60meg fttc but I'm sick to the back teeth of their never ending price increases. From the 7th of August it's going to be €71.50 for 360 BB an absolute rip off and there's no way I'm paying that.

Millem · 04-07-2021 1:39pm

CoBo55 wrote: »

I'm gone, I'm going to digiweb on Wednesday, unfortunately it's 60meg fttc but I'm sick to the back teeth of their never ending price increases. From the 7th of August it's going to be €71.50 for 360 BB an absolute rip off and there's no way I'm paying that.

Did you look at Vodafone?
No experience with digiweb or Vodafone.
Did a stint with eir and never again....

CoBo55 · 04-07-2021 1:53pm

Millem wrote: »

Did you look at Vodafone?
No experience with digiweb or Vodafone.
Did a stint with eir and never again....

Just looked there now, they're a good bit cheaper than digi, no connection charge either, digi are charging €50, feck sake I should have done my research:(

Sheep Shagger · 04-07-2021 1:53pm

CoBo55 wrote: »

Just looked there now, they're a good bit cheaper than digi, no connection charge either, digi are charging €50, feck sake I should have done my research:(

Cancel during the cooling off period?

CoBo55 · 04-07-2021 2:36pm

Sheep Shagger wrote: »

Cancel during the cooling off period?

Yeah I think I will, would the 14 day cooling off start from when I rang or from next Wednesday when I'm connected? I can't believe I was so stupid:mad:

unkel · 04-07-2021 3:12pm

CoBo55 wrote: »

Yeah I think I will, would the 14 day cooling off start from when I rang or from next Wednesday when I'm connected? I can't believe I was so stupid:mad:

Just ring them and cancel the installation.

I'm getting the 500mbps down and 50mbps up that Vodafone promised (fibre) so that's excellent for the money (€45 per month, no installation fees, 12 month contract)

Wifi is pants though and the guys that came to install my "superwifi" add on (€5 per month) didn't seem to have a clue what they were at, so have to get them out again

CoBo55 · 04-07-2021 3:44pm

unkel wrote: »

Just ring them and cancel the installation.

I'm getting the 500mbps down and 50mbps up that Vodafone promised (fibre) so that's excellent for the money (€45 per month, no installation fees, 12 month contract)

Wifi is pants though and the guys that came to install my "superwifi" add on (€5 per month) didn't seem to have a clue what they were at, so have to get them out again

That's the quandary, Digiweb give a brilliant fritzbox router...

unkel · 04-07-2021 3:51pm

Well Vodafone promise perfect wifi throughout the house for an extra €5 per month (on top of the €45). I'm going to take them up on that. I don't really care about any routers or how brilliant they are as long as I get full speed broadband

CoBo55 · 04-07-2021 3:53pm

unkel wrote: »

Well Vodafone promise perfect wifi throughout the house for an extra €5 per month (on top of the €45). I'm going to take them up on that. I don't really care about any routers or how brilliant they are as long as I get full speed broadband

They all promise that from a piece of bargain basement junk I'm hoping the Fritz is all I'll need.

Sheep Shagger · 04-07-2021 4:20pm

CoBo55 wrote: »

Yeah I think I will, would the 14 day cooling off start from when I rang or from next Wednesday when I'm connected? I can't believe I was so stupid:mad:

Cooling off starts when the product arrives or in this case when the service starts being delivered.

CoBo55 · 04-07-2021 7:20pm

Sheep Shagger wrote: »

Cooling off starts when the product arrives or in this case when the service starts being delivered.

Thanks. I think I'll stay with Digi, the people are Irish working in Ireland and they have a great reputation.

unkel · 04-07-2021 9:42pm

If it is just for yourself (plus partner) and you are a light user, the 60mbps is probably sufficient. For a family of 5 with everyone a heavy user, it sure wouldn't be enough!

CoBo55 · 04-07-2021 10:47pm

unkel wrote: »

If it is just for yourself (plus partner) and you are a light user, the 60mbps is probably sufficient. For a family of 5 with everyone a heavy user, it sure wouldn't be enough!

I won't be long finding out:pac: It did me perfectly for 5 years I don't see why it should give any bother now I know many families that are living without any bother with a lot less speed.

unkel · 04-07-2021 11:01pm

Families without teenagers maybe

Mine use close to 100GB each in 4G data per month. Probably several times that in wifi!

CoBo55 · 04-07-2021 11:15pm

unkel wrote: »

Families without teenagers maybe

Mine use close to 100GB each in 4G data per month. Probably several times that in wifi!

Using about 800 Gig a month now, down from around 1,5TB last year, gamers in the house reckon it will be better as the pings on VM were far to long.

GalwayGaillimh · 05-07-2021 9:43pm

Basil3 wrote: »

I think after 10 years with Virgin, I think I'm finally jumping ship.

Eir salesman knocked on the door the other day, told him I'm in contract and not interested. He said he'd give me 24 months 1000Mb connection @ €50/month locked in for the full 2 years, and they'd pay any early termination fee from Virgin.

As my 6 months half price is about to finish, and I'm about to jump to €85/month with Virgin, I thought I'd go for it. I've got a couple of weeks to test out Eir before committing, so I'll see how it goes.

To be honest, I'm sick of the annual call to Virgin. Some years it's a breeze, others it's more hassle than it's worth!

Any way of getting that deal by ringing Eir?

Legit_ie · 06-07-2021 3:32pm

My father in law asked me to take a look at the deal his is on with Virgin.

Have looked through the bills and can get as far back as 2019 and he's been paying 101 per month since then on what looks like a legacy Horizon deal

"Horizon Complete Bundle Anytime World"

Seems like he may be paying a bit over the odds but I don't know what the equivalent deal on their new plans is.

Treppen · 06-07-2021 4:27pm

Craig_David wrote: »

I remember them telling me on the phone last year that you can qualify again as a new customer after 3 months.
I wonder what will happen if i sign up as a new customer the day after my current account ends..
Will it go through or get flagged somewhere?
I'm going to give it ago anyway.

Thinking of cancelling now and getting the other half to register as a new customer!

Tried it before years ago and they let me go through with the cancellation without any better offers (I did ask!). It was only when the Other Half rang up and went to register an order that they rang me back with a better offer if I got her to fahgedddaboudit.

Let ye know how I get on.

unkel · 06-07-2021 4:38pm

Legit_ie wrote: »

My father in law asked me to take a look at the deal his is on with Virgin.

Have looked through the bills and can get as far back as 2019 and he's been paying 101 per month since then on what looks like a legacy Horizon deal

"Horizon Complete Bundle Anytime World"

Seems like he may be paying a bit over the odds but I don't know what the equivalent deal on their new plans is.

I used to be on that bundle many years ago. The main benefit is that it came with unlimited international phone calls (using their "landline")

So unless your father has friends / family overseas that he rings a lot, he might want to change package / provider. On the above package the full price I paid was about €92 per month, but most years I got 6 months, sometimes 9 months half price. So he sure is overpaying. Tell him to change all his utilities every year from now on or if he is too old to do that himself, you do it for him!

unkel · 06-07-2021 4:40pm

Treppen wrote: »

Thinking of cancelling now and getting the other half to register as a new customer!

The virginmedia deals for new customers have gone a lot worse in the last few weeks. Was €49 per month iirc, now it is €65 a month. Poor value for money.

rob316 · 06-07-2021 4:43pm

I'm going to dump Virgin they are twice the price of Vodafone now for BB. Do you need landline for Vodafone?

unkel · 06-07-2021 4:47pm

rob316 wrote: »

I'm going to dump Virgin they are twice the price of Vodafone now for BB. Do you need landline for Vodafone?

They'll connect it. I had cut my landline off in 2005 (phsyically cut the cable) as I said goodbye to analog phones and went with a private VOIP provider back then. Those days were fun, you had to do a lot of configuration yourself

CoBo55 · 06-07-2021 4:54pm

rob316 wrote: »

I'm going to dump Virgin they are twice the price of Vodafone now for BB. Do you need landline for Vodafone?

If ftth is available they'll bring a new length of fibre into the house you won't need the copper wire. As unkle says if it's fttc they'll reinstate the copper wire.

unkel · 06-07-2021 4:58pm

CoBo55 wrote: »

If ftth is available they'll bring a new length of fibre into the house you won't need the copper wire. As unkle says if it's fttc they'll reinstate the copper wire.

How do you know which you got, can you tell from the speed alone? The guy was in the manhole in my front garden, so I am assuming he put through a new ftth cable into my house. I'm getting over the 500mbps down and 50mbps up that they promised (on wifi on my phone, when I stand close to the router)

rob316 · 06-07-2021 5:06pm

thanks. I think there is a landline there but its hasn't been active in the 12 years I have the house. Do I ring vodafone so and they sort it? or is it Eir as its there infastructure?

unkel · 06-07-2021 5:14pm

rob316 wrote: »

thanks. I think there is a landline there but its hasn't been active in the 12 years I have the house. Do I ring vodafone so and they sort it? or is it Eir as its there infastructure?

I didn't have to do anything. Just signed up with Vodafone and the engineer they contracted to install, did everything.

Treppen · 06-07-2021 5:21pm

Treppen wrote: »

Thinking of cancelling now and getting the other half to register as a new customer!

Tried it before years ago and they let me go through with the cancellation without any better offers (I did ask!). It was only when the Other Half rang up and went to register an order that they rang me back with a better offer if I got her to fahgedddaboudit.

Let ye know how I get on.

Ok so after doing a lot of groaning about how dear it's gotten and throwing out names mentioned here they knocked it down a level .
(They were cute enough as they know that they're the only ones with the 500mb in the area and they knew I had a high usage with the family.)

I told them that I'd be sorry to cancel but also might just get the OH to sign up to a new offer, they knocked it down to a 'final best offer'. So thats the 2 level drop mentioned on here a while back.

500mb Virgin Naked (Just broadband) €69 pm (rising to 74 I think) has now gone to:

€56 9 months + €71 3 months. (they also briefly tried giving same for 6 months + 6 months but I told em it wasn't that great)

I think I'll take it. I suspect if the OH did ring up though they would offer better but ain't got time for that cancelling and re-joining.

... oh and they mentioned the €5 pm mobile, but I told em I left that plan and went to the 48.ie €7.99 for ever plan.

unkel · 06-07-2021 5:36pm

Not a bad deal if the alternative is poor broadband (no fibre) where you are. Still €717 for just broadband where Vodafone is €540 for broadband + TV

tina1040 · 06-07-2021 6:24pm

It's frustrating to be stuck with VM because we don't have fibre from Eir on our road even in Dublin, when 2 roads over have it.
I was hoping to move provider this summer when kids weren't relying on the broadband for school and college. That was until I found out I can only get up to 12 mb with Eir/Vodafone/Pure.

CoBo55 · 06-07-2021 6:57pm

Treppen wrote: »

Ok so after doing a lot of groaning about how dear it's gotten and throwing out names mentioned here they knocked it down a level .
(They were cute enough as they know that they're the only ones with the 500mb in the area and they knew I had a high usage with the family.)

I told them that I'd be sorry to cancel but also might just get the OH to sign up to a new offer, they knocked it down to a 'final best offer'. So thats the 2 level drop mentioned on here a while back.

500mb Virgin Naked (Just broadband) €69 pm (rising to 74 I think) has now gone to:

€56 9 months + €71 3 months. (they also briefly tried giving same for 6 months + 6 months but I told em it wasn't that great)

I think I'll take it. I suspect if the OH did ring up though they would offer better but ain't got time for that cancelling and re-joining.

... oh and they mentioned the €5 pm mobile, but I told em I left that plan and went to the 48.ie €7.99 for ever plan.

No way I'd take that offer. Half price for 6 months is easily achievable and if you battle hard you should get it for 9 months.

CoBo55 · 06-07-2021 7:00pm

unkel wrote: »

How do you know which you got, can you tell from the speed alone? The guy was in the manhole in my front garden, so I am assuming he put through a new ftth cable into my house. I'm getting over the 500mbps down and 50mbps up that they promised (on wifi on my phone, when I stand close to the router)

If you're in the 500 area for speed it's ftth. Fttc is a maximum of 100meg and it drops the further you are away from the cabinet.

CoBo55 · 06-07-2021 7:02pm

rob316 wrote: »

I'm going to dump Virgin they are twice the price of Vodafone now for BB. Do you need landline for Vodafone?

Go to the VF site and put in your eircode and let us know what speed is available.

06-07-2021 7:54pm

GalwayGaillimh wrote: »

Any way of getting that deal by ringing Eir?

No idea, you can give it a go.

I think it's partly because FTTH is fairly new in my area. So far I'm impressed compared to Virgin. Faster upload speed and lower ping.

Legit_ie · 06-07-2021 8:04pm

unkel wrote: »

I used to be on that bundle many years ago. The main benefit is that it came with unlimited international phone calls (using their "landline")

So unless your father has friends / family overseas that he rings a lot, he might want to change package / provider. On the above package the full price I paid was about €92 per month, but most years I got 6 months, sometimes 9 months half price. So he sure is overpaying. Tell him to change all his utilities every year from now on or if he is too old to do that himself, you do it for him!

Thanks for the info, will do !

CoBo55 · 15-07-2021 10:27pm

Well I'm no longer a VM customer and after the cancellation chat with the rudest man in existence I never will be again👿

My Digiweb FTTC connection is absolutely flying along I'm getting 75meg down and 19 up, the router is fantastic using a tenth of the power the small oven that VM supply does. Don't think I'd be too pushed in getting FTTH tbh, what I have is very stable which is the main thing.

sonofenoch · 18-07-2021 3:55pm

Anyone elses BB jumping of late ? past few days for me is a constant on/off

they picked a bad time to become unreliable with price hike next month taking it to 67 euro pm for me .............I might finally cut the cord

donnacha · 19-07-2021 11:15am

Have got my cancellation date for month end. Broadband only user. Rang today and best offer they could make was €15 off for 6 mths. Will try again next week...

Treppen · 19-07-2021 11:25am

https://boards.ie/discussion/comment/117631349#Comment_117631349

Their next offer should be 15 off for 9 months. That's what I got em down to. Tell them your partner might sign up as a new user instead.

If there's no budget then maybe offer to switch to €5 mobile if they lower the broadband cost.

Im on 500mb naked with high use in house but I wonder would the 250mb do just as well.

Just keep going on about how expensive it's getting.

cookie1977 · 22-07-2021 1:13pm

I was on the 240mb with home phone (9 months half price and 3 months full price at 60) which was about to expire. i rang yesterday and after 45 mins got through. Eventually manged to get 1GB for 42.50 for 6 months followed by 85 for 6 months. I thought it was a good deal as they were only offering me 10 euro off per month for 9 months on the 240mb.

On a side note I'm back on to them today waiting now 1hr 15 mins as the new modem isnt getting an internet signal. I'm stuck with Virgin as the next offering available to me is 80-90mbps. Fingers crossed for SIRO of FTTH to arrive by this time next year.

CoBo55 · 22-07-2021 1:40pm

https://boards.ie/discussion/comment/117646316#Comment_117646316

The 1gb service is a whole ball of hassle. I've left them and gone back to my 70meg fttc service with Digiweb you wouldn't notice any difference in day to day usage torrents take a bit longer but that really depends on seeds available more than what my connection can offer. My house would be a big user with up to 15 devices on here in the evenings and everyone is happy.

garrettod · 22-07-2021 8:03pm

Hi,

Are people having to actually tell them they are cancelling, to get some sort of discount / special offer?

Also, is there a particular number to call, or is it just the main line?

Thanks

Patser · 22-07-2021 9:19pm

https://boards.ie/discussion/comment/117648543#Comment_117648543

I told them I was cancelling, didn't get any sort of offer and I'm now with vodafone........

Every previous year, I followed same procedure, cancel and wait for loyalty to ring, they never did this year?? So so no idea if there was a change of procedure this year, or if I just fell through cracks

donnacha · 28-07-2021 10:15am

https://www.boards.ie/discussion/comment/117631349#Comment_117631349

Rang again this morning. Think I got lucky with the agent - straight off I was offered 9 mths half price and 3 mths full price on current package (with the €4 price increase). More than happy with that.

Snake Plisken · 30-07-2021 11:52am

Just wondering if you are leaving Virgin and have a choice between the likes of Eir Vodafone etc who have the gigabyte internet in your area, I take it Eir customer service still sucks did I read before that Vodafone are great but limit what you can download per month?

FrankN1 · 30-07-2021 2:38pm

Looking to cancel my Virgin contract as I'm moving and don't think the current housemate wants to stay with them. They said I have to pay 450 cancellation fee!? Is this allowed when I'm moving & changing address.

dmigsy · 30-07-2021 5:18pm

https://www.boards.ie/discussion/comment/117683191#Comment_117683191

Just had the same conversation with them. 450 quid! I've just cancelled with them as I'm moving next week, paid my last bill (to cover the 30 days notice which is fair enough) and cancelled the direct debit. I'll return their equipment and then we'll see how they get on chasing me for the 450.

Cookiee · 31-07-2021 3:25pm

https://www.boards.ie/discussion/comment/117683191#Comment_117683191

Wow how is it 450€ cancellation fee? On their fees list it says cancelling is 150€ I'm concerned because I may have to cancel in contract

VM_Charges_Page_for_Website_1020.pdf

dmigsy · 04-08-2021 6:21pm

https://www.boards.ie/discussion/comment/117687232#Comment_117687232

150 per service. So if you have phone, broadband and TV they want 450 🤣. Absolute gangsters.

Virgin Media Cancellation deals

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