Amazon

Sheep Shagger · 20-06-2021 12:15pm

zell12 wrote: »

Go to 'Help', then 'Contact us', there'll be a bot, then a cs agent

On the app, where is help and contact us as cant see it under customer service. Even when you choose the item you have a query on its all stock answers with no bot involved.

NewbridgeIR · 20-06-2021 1:29pm

Think you might need to be on laptop / PC. Anytime I have gone to Help - Contact Us - it's been on the laptop. You'll get a customer service agent pretty quickly.

zell12 · 20-06-2021 4:12pm

You could try this direct link, and click on 'contact us'
https://www.amazon.co.uk/gp/help/customer/display.html

sgarvan · 21-06-2021 11:27pm

Hayden Bewildered Rose wrote: »

So a little while ago my returns were given a prepaid an post label. No hassle.

More recently they have told me to pay for anpost and they will refund me.

Anyone else? They seem to be making returns a wee bit more difficult

Posted the same above. Sold by Amazon seems to be ok but Fulfilled by Amazon you have to pay

PCros · 27-06-2021 1:16pm

Quick question on the returns labels.

It has printed off 3 labels for me:
-2 x International Customer Returns Commercial Invoices
-1 x Return Authorisation Label.

The return is going Dunfermline so I was just wondering which one do I use? Last time I just did the Return Authorisation Label via An Post but as far as I remember it was going to Portlaoise.

*edit - Amazon chat told me return authorisation label only

irishproduce · 27-06-2021 3:53pm

Caranica wrote: »

Import fees deposit is Irish VAT, UK VAT will have been removed. At that value you won't pay any more, in fact you may get a nominal refund in a few months time. I recently got a 31c refund!

I think the current situation is that on orders over the 22e fee, you are subject to both UK and Irish vat. Certainly that's what I am presented with when buying. Paying both jurisdictions vat charges.

Caranica · 27-06-2021 5:34pm

irishproduce wrote: »

I think the current situation is that on orders over the 22e fee, you are subject to both UK and Irish vat. Certainly that's what I am presented with when buying. Paying both jurisdictions vat charges.

Sounds like a third party seller, Amazon themselves will remove UK VAT

pgj2015 · 27-06-2021 11:32pm

I ordered something off amazon a couple of months ago. It hadn't been dispatched after 3 or 4 weeks so I cancelled the order.

Would there be any point ordering it again or do you think it would be the same deal this time?

VG31 · 27-06-2021 11:38pm

pgj2015 wrote: »

I ordered something off amazon a couple of months ago. It hadn't been dispatched after 3 or 4 weeks so I cancelled the order.

Would there be any point ordering it again or do you think it would be the same deal this time?

Was it "temporarily out of stock"? I've ordered a good few times when it said that. The fastest was a week, the longest was about two months. I've never had to cancel it.

Does it show a delivery date now? If it does then you should be ok to order it.

pgj2015 · 28-06-2021 12:10am

VG31 wrote: »

Was it "temporarily out of stock"? I've ordered a good few times when it said that. The fastest was a week, the longest was about two months. I've never had to cancel it.

Does it show a delivery date now? If it does then you should be ok to order it.

Fastest delivery: Wednesday, June 30

I ordered a similar item from a different seller lately as well and it never dispatched after 2 weeks. The 2 items are football pumps.

I have ordered loads of other items lately and there wasn't any problem with them.

Need a Username · 01-07-2021 8:12am

I just got an alert on my that a package from Amazon that An Post lost about a month ago is out for delivery.

Amazon have already replaced the items in the meantime so I need to send these back.

If I tell the postman that I won’t accept delivery will An Post return it to Amazon?

01-07-2021 10:46am

Need a Username wrote: »

I just got an alert on my that a package from Amazon that An Post lost about a month ago is out for delivery.

Amazon have already replaced the items in the meantime so I need to send these back.

If I tell the postman that I won’t accept delivery will An Post return it to Amazon?

This just happened to me yesterday.
came home to two of the same item, first one was missing for 2 weeks.

Went to send back the first but they want me to pay the postage......

Need a Username · 01-07-2021 10:55am

Mr.Thompson wrote: »

This just happened to me yesterday.
came home to two of the same item, first one was missing for 2 weeks.

Went to send back the first but they want me to pay the postage......

Is that what Amazon customer service said?

I fairly sure they are supposed to pay. You should contact them again and see what a different agent says.

01-07-2021 10:56am

No i just hit the return button and its the only option .
I've returned loads of stuff for free over the years .

Need a Username · 01-07-2021 10:58am

Mr.Thompson wrote: »

No i just hit the return button and its the only option .
I've returned loads of stuff for free over the years .

Try customer services so.

Need a Username · 01-07-2021 10:59am

Mr.Thompson wrote: »

This just happened to me yesterday.
came home to two of the same item, first one was missing for 2 weeks.

Went to send back the first but they want me to pay the postage......

Now that the missing package has showed up will Amazon charge me again?

whiterebel · 01-07-2021 3:05pm

I got one as well that An Post couldn't find for 2 weeks. Return is to be paid. They can get stuffed

Need a Username · 01-07-2021 4:29pm

Mr.Thompson wrote: »

No i just hit the return button and its the only option .
I've returned loads of stuff for free over the years .

whiterebel wrote: »

I got one as well that An Post couldn't find for 2 weeks. Return is to be paid. They can get stuffed

I contacted Amazon about my order.

They said I could keep at no charge.

fritzelly · 01-07-2021 4:39pm

Need a Username wrote: »

I contacted Amazon about my order.

They said I could keep at no charge.

Same just happened to me - was a hundred euro item as well

An Post have gone to the dogs with deliveries

whiterebel · 01-07-2021 4:42pm

Told me I could keep it too. Going to be an expensive few weeks for An Post.....

Need a Username · 01-07-2021 4:47pm

fritzelly wrote: »

Same just happened to me - was a hundred euro item as well

An Post have gone to the dogs with deliveries

Mine was actually two orders but these are the only ones that have been trouble. No other issues with An Post.

Need a Username · 01-07-2021 4:47pm

whiterebel wrote: »

Told me I could keep it too. Going to be an expensive few weeks for An Post.....

Do An Post have to compensate Amazon?

whiterebel · 01-07-2021 5:20pm

It was rumoured some time ago that the cost of doing business with Amazon is to have your bill deducted for losses and shortages. Its the only way that I can see that Amazon can be so flippant with losses. Although their policy on dumping returns as shown recently defies belief too.

Need a Username · 01-07-2021 6:15pm

whiterebel wrote: »

It was rumoured some time ago that the cost of doing business with Amazon is to have your bill deducted for losses and shortages. Its the only way that I can see that Amazon can be so flippant with losses. Although their policy on dumping returns as shown recently defies belief too.

Do you Amazon dispose of returned products as waste?

whiterebel · 01-07-2021 6:58pm

Big expose on it, last week I think. Put tonnes of perfectly good stuff into landfill.

Shlippery · 21-07-2021 12:18pm

Finding this a pain at the minute, I ordered 2 products last week - and received what looked like a completely different order! (although the labelling / customs info aligned with what I ordered.) I suspect they mixed up two packages side by side.

Quite the saga trying to send them back to Amazon. Spent €18 registered post which they were quick to refund on chat, but won't reimburse for the items or reissue the correct order until they receive back the 4 random things they sent me! (two used books on feminism and electrical lightswitches panels for the wall) Worse thing is..,it looks like An Post has lost the items so still in limbo!

Definitely missing the convenience of the prepaid Amazon labels!

VG31 · 24-07-2021 5:39pm

I had to return a FBA item this week. It was very handy getting the An Post label with the instant refund before. I don't know why they got rid of it.

I used UPS to return it as it was only €12 and I use them frequently. I printed off Amazon's commercial invoice instead of using the electronic UPS one just to make sure it was correctly processed as a return. UPS ask for three commercial invoices, one of which you have to give to the driver on collection.

It was meant to be 2 days but it sat in East Midlands for 48 hours so actually took 4 days. That's probably still quicker than sending through the post office. It was delivered in Dunfermline yesterday so hopefully I'll get the refund soon and not have to go chasing them up for it.

Branoic · 27-07-2021 8:33pm

Hi guys, I'm trying to order a Fire HD Kids tablet for my daughter's birthday, but when I try to order from Amazon.co.uk or Amazon.de I'm told delivery can't be made to my address (standard Irish street address). But I can order a regular full adult's tablet no bother. The chat support was useless. He said it was Brexit-related, but when I asked him why I could order an adult tablet, or why Amazon.de had the same issue, he told me to contact Amazon.de.

Anyone have any ideas what the problem is?

notahappycamper · 31-07-2021 6:22pm

I’ve ordered an item from Amazon UK directly that is temporarily out of stock with an estimated delivery date of by September 6th. I did not expect to be charged in full already but note that they are charging for items after 5 days if not shipped. Is this a new/recent practice? See this: “When you place an order with Amazon, we may contact your payment card's issuing bank to confirm that your credit card has a valid number and hasn't been reported as lost or stolen. This is communicated by an authorisation of the full order amount. However, we don't proceed with the charge until your items dispatch or for five days, whichever comes first. This is a security measure to protect our customers.

If you cancel your order before being charged, the bank may hold the authorisation on your card for up to ten business days.

If you've been charged for an item, refunds can take up to seven business days to post to your bank account.”

Rael · 31-07-2021 10:56pm

Hi folks, quick question, last time I ordered from Amazon UK in June they displayed the import fees & VAT etc when placing an order.

I was looking at something tonight (Dispatched and sold by Amazon) and that seems to be gone now, just a cost for the item. Have Amazon stopped offering that service and will I get hit for VAT if I order from them?

Also, in the Other Sellers on Amazon area, there's an option to buy from Amazon EU instead. Would that be a better option?

Thanks

davetherave · 01-08-2021 7:00pm

https://www.boards.ie/discussion/comment/117689064#Comment_117689064

You should see underneath the Order Total a line that says "Order totals include VAT. See details". If you hover over or click on See details it will give you the breakdown.

Amazon EU don't ship to us (or didn't anyway). It's setup for the Brits to get things.

Suckit · 01-08-2021 8:27pm

When you say amazon EU, do you mean Amazon. de/es/it/fr? Just change the .co.uk after amazon to the correct country that it mentions.

For example

https://www.amazon.co.uk/dp/B07B3WPRZW/

becomes

https://www.amazon.es/dp/B07B3WPRZW/ - for Spain

or

https://www.amazon.de/dp/B07B3WPRZW/ - for Germany

No tax added for any of the EU sites, but they do often have a higher shipping fee. Still should work out roughly the same price. All amazons will ship here, and always have.

But individual sellers on amazon, might not.

Hagglezon.com is a good site for checking prices across European amazons.

Rael · 02-08-2021 12:05am

https://www.boards.ie/discussion/comment/117692761#Comment_117692761

No I don't, as I said it's in the other sellers field on Amazon.co.uk

Yggr of Asgard · 02-08-2021 10:02am

https://www.boards.ie/discussion/comment/117693605#Comment_117693605

"Sold by: Amazon EU" will not be delivered to an Irish Address at least in my experience.

Add it to your basked for fun and try to check out, you should get a notification during checkout, that your Irish address is not valid for this as the seller does not ship to this address.

Suckit · 02-08-2021 1:05pm

Never heard of sold by Amazon EU. Kinda taken aback by that. The website redirects to aboutamazon.eu

Yggr of Asgard · 02-08-2021 1:47pm

https://www.boards.ie/discussion/comment/117694880#Comment_117694880

As far as I understand (and open to correction), sold by "Amazon EU" gives customer in the UK access to stock and delivery from the EU rather than the UK warehouse. This includes all UK customs/VAT and the shipment is coming from Europe.

Saves them from ordering from .de etc. This is facilitated via the German Amazon branch. This is why .co.uk won't ship those to Ireland.

02-08-2021 6:42pm

If you buy an e book from amazon do you have to have cloud kindle* or some program from amazon to read it. Is there any way to just get a pdf?

*whatever it is called

whiterebel · 02-08-2021 9:35pm

Yes you’ll need an e-reader. No money in giving away free pdfs.

02-08-2021 10:55pm

https://www.boards.ie/discussion/comment/117696880#Comment_117696880

If i buy it can i download it and read with adobe digital editions?

ohnonotgmail · 03-08-2021 11:14am

https://www.boards.ie/discussion/comment/117697247#Comment_117697247

open to correction on this but if you download from amazon it is in an amazon specific format. you would need to convert it to PDF.

calum · 10-08-2021 2:10pm

My wife and I both have Amazon accounts registered to Irish addresses, with Irish credit cards attached. We're set up as a household, with me as the head.

She recently started subscribing to Amazon Prime, mainly for Prime Video but also for shopping. We thought she was supposed be able to share those benefits with me, but we can find no way to do this that doesn't involve being led round in circles on Amazon's website and getting nowhere.

Obviously for video we can both just log in with her account and say who's watching, but that doesn't help if I want to avail of Prime shopping deals etc.

Can somebody confirm whether Prime benefits sharing is in fact possible in Ireland, and if so, can it be done if the Prime subscriber isn't the head of the household? If so, how exactly does one set it up?

mrcheez · 12-08-2021 3:58pm

I signed up to Amazon Prime on the DE website, assuming it would give me free delivery, but no my order still had a delivery charge of €15 on it to Ireland (which was the delivery charge before I signed up)

So is there any benefit to keeping the Prime if no free or priority delivery (as we used to get on the UK site)?

This is Business Prime btw so I don't get all the other goodies like prime video that would normally be given to standard Prime customers.

corks finest · 13-08-2021 8:58am

https://www.boards.ie/discussion/comment/116933288#Comment_116933288

I’d leave it

sweetie · 13-08-2021 2:05pm

https://www.boards.ie/discussion/comment/117744366#Comment_117744366

get onto the and they should refund you.

mrcheez · 13-08-2021 3:47pm

https://www.boards.ie/discussion/comment/117747625#Comment_117747625

ah thankfully it was part of the 30 day trial.. so cancelled about an hour after signing up :D

United road · 14-08-2021 10:50pm

I have just bought , 53 euro with delivery at €12 on top!

im 50/50 on what to expect, genuine delivery or some form of scam!

time shall tell.

i just decided to go for it! So will keep you posted, its 2-3 weeks delivery, i have not done anything like this before and lord knows why i took the plunge now.

14-08-2021 11:06pm

https://www.boards.ie/discussion/comment/117755714#Comment_117755714

how do you buy this in Ireland?

let us know what you get.

as said the uncompetitive logistics landscape in Ireland makes online selling very cost ineffective.

United road · 15-08-2021 12:46pm

It was via a link i found online, just came across it as an add.

the purchase was straight forward and payment was secure online.

the order confirmation came from order-codes! No idea who they are, within 24 hours i got a second mail stating shipment has been sent.

its 12 euro delivery, so thought id chance it. These guys it seems have locations in US, and also mention UK, so guess my box ships from UK. It just seems like a low cost for shipping a large box!

as i said ETA is 2-3 weeks, but suspect it will arrive sooner. Will let you know when it arrives and whats inside!