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Child Item

Amazon

notahappycamper

Hi,

The above delivery service was launched on 1 October. Has anyone got a delivery from them yet?

An item I am waiting on shipped yesterday at 4pm and I’m told it will be delivered today by 9pm. However, I’m feeling a little cynical it will be delivered today.

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Need a Username

whiterebel wrote: »

Told me I could keep it too. Going to be an expensive few weeks for An Post.....

Do An Post have to compensate Amazon?

Need a Username

fritzelly wrote: »

Same just happened to me - was a hundred euro item as well

An Post have gone to the dogs with deliveries

Mine was actually two orders but these are the only ones that have been trouble. No other issues with An Post.

whiterebel

Told me I could keep it too. Going to be an expensive few weeks for An Post.....

fritzelly

Need a Username wrote: »

I contacted Amazon about my order.

They said I could keep at no charge.

Same just happened to me - was a hundred euro item as well

An Post have gone to the dogs with deliveries

Need a Username

Mr.Thompson wrote: »

No i just hit the return button and its the only option .
I've returned loads of stuff for free over the years .

whiterebel wrote: »

I got one as well that An Post couldn't find for 2 weeks. Return is to be paid. They can get stuffed

I contacted Amazon about my order.

They said I could keep at no charge.

whiterebel

I got one as well that An Post couldn't find for 2 weeks. Return is to be paid. They can get stuffed

Need a Username

Mr.Thompson wrote: »

This just happened to me yesterday.
came home to two of the same item, first one was missing for 2 weeks.

Went to send back the first but they want me to pay the postage......

Now that the missing package has showed up will Amazon charge me again?

Need a Username

Mr.Thompson wrote: »

No i just hit the return button and its the only option .
I've returned loads of stuff for free over the years .

Try customer services so.

[Deleted User]

No i just hit the return button and its the only option .
I've returned loads of stuff for free over the years .

Need a Username

Mr.Thompson wrote: »

This just happened to me yesterday.
came home to two of the same item, first one was missing for 2 weeks.

Went to send back the first but they want me to pay the postage......

Is that what Amazon customer service said?

I fairly sure they are supposed to pay. You should contact them again and see what a different agent says.

[Deleted User]

Need a Username wrote: »

I just got an alert on my that a package from Amazon that An Post lost about a month ago is out for delivery.

Amazon have already replaced the items in the meantime so I need to send these back.

If I tell the postman that I won’t accept delivery will An Post return it to Amazon?

This just happened to me yesterday.
came home to two of the same item, first one was missing for 2 weeks.

Went to send back the first but they want me to pay the postage......

Need a Username

I just got an alert on my that a package from Amazon that An Post lost about a month ago is out for delivery.

Amazon have already replaced the items in the meantime so I need to send these back.

If I tell the postman that I won’t accept delivery will An Post return it to Amazon?

pgj2015

VG31 wrote: »

Was it "temporarily out of stock"? I've ordered a good few times when it said that. The fastest was a week, the longest was about two months. I've never had to cancel it.

Does it show a delivery date now? If it does then you should be ok to order it.

Fastest delivery: Wednesday, June 30

I ordered a similar item from a different seller lately as well and it never dispatched after 2 weeks. The 2 items are football pumps.

I have ordered loads of other items lately and there wasn't any problem with them.

VG31

pgj2015 wrote: »

I ordered something off amazon a couple of months ago. It hadn't been dispatched after 3 or 4 weeks so I cancelled the order.

Would there be any point ordering it again or do you think it would be the same deal this time?

Was it "temporarily out of stock"? I've ordered a good few times when it said that. The fastest was a week, the longest was about two months. I've never had to cancel it.

Does it show a delivery date now? If it does then you should be ok to order it.

pgj2015

I ordered something off amazon a couple of months ago. It hadn't been dispatched after 3 or 4 weeks so I cancelled the order.

Would there be any point ordering it again or do you think it would be the same deal this time?

Caranica

irishproduce wrote: »

I think the current situation is that on orders over the 22e fee, you are subject to both UK and Irish vat. Certainly that's what I am presented with when buying. Paying both jurisdictions vat charges.

Sounds like a third party seller, Amazon themselves will remove UK VAT

irishproduce

Caranica wrote: »

Import fees deposit is Irish VAT, UK VAT will have been removed. At that value you won't pay any more, in fact you may get a nominal refund in a few months time. I recently got a 31c refund!

I think the current situation is that on orders over the 22e fee, you are subject to both UK and Irish vat. Certainly that's what I am presented with when buying. Paying both jurisdictions vat charges.

PCros

Quick question on the returns labels.

It has printed off 3 labels for me:
-2 x International Customer Returns Commercial Invoices
-1 x Return Authorisation Label.

The return is going Dunfermline so I was just wondering which one do I use? Last time I just did the Return Authorisation Label via An Post but as far as I remember it was going to Portlaoise.

*edit - Amazon chat told me return authorisation label only

sgarvan

JG009 wrote: »

So a little while ago my returns were given a prepaid an post label. No hassle.

More recently they have told me to pay for anpost and they will refund me.

Anyone else? They seem to be making returns a wee bit more difficult

Posted the same above. Sold by Amazon seems to be ok but Fulfilled by Amazon you have to pay

zell12

You could try this direct link, and click on 'contact us'
https://www.amazon.co.uk/gp/help/customer/display.html

[Deleted User]

Think you might need to be on laptop / PC. Anytime I have gone to Help - Contact Us - it's been on the laptop. You'll get a customer service agent pretty quickly.

Sheep Shagger

zell12 wrote: »

Go to 'Help', then 'Contact us', there'll be a bot, then a cs agent

On the app, where is help and contact us as cant see it under customer service. Even when you choose the item you have a query on its all stock answers with no bot involved.

zell12

Go to 'Help', then 'Contact us', there'll be a bot, then a cs agent

Sheep Shagger

Anyone know how to query an item that still hasn't been dispatched (was sanitiser gel from bargains thread). There was no date given but its been a few weeks.

If I try customer service via the app clicking on the item via my orders I just go around in circles and can't get through to even bot chat to begin with.

Mantis Toboggan

somewhere45 wrote: »

Ok peps.
Simple question and way too many pages to go through.
Have not ordered through .co.uk for ages. Dont plan to either.
We getting a .ie soon or not?

Well they're building that massive warehouse so I'd say most likely!

[Deleted User]

somewhere45 wrote: »

Ok peps.
Simple question and way too many pages to go through.
Have not ordered through .co.uk for ages. Dont plan to either.
We getting a .ie soon or not?

Yes /no/maybe/ no one knows.

amber2

Just an update on Amazon package that’s stuck in An Post parcel hub since 2/6, it’s still stuck there. I have been in touch with an post by phone who told me contact Amazon and have them supply more information, which I did Amazon said they haven’t been contacted & don’t know what more is needed. Then I was told Wednesday by an post package has cleared customs and is on its way. Still no move on the tracking and I’ve send 3 unanswered emails to an post.

Got a refund from Amazon but afraid to order again. Think I’m done with Amazon uk for now.

somewhere45

Ok peps.
Simple question and way too many pages to go through.
Have not ordered through .co.uk for ages. Dont plan to either.
We getting a .ie soon or not?

The Continental Op

Try the cs-reply@amazon.co.uk again only this time use the order number (if it is about an order) as a complaints reference number in the subject line.

Mr Crispy

muffler wrote: »

I have a complaint to make and despite trawling through their site I cant find an email address for it. I did try cs-reply@amazon.co.uk but got an automatic "no reply" email advising they no longer replied to emails sent to that address.

Anyone know of an email address or even a physical one for sending a complaint to?

I found this site a while ago, but in the end I didn't actually have to use the address it lists for Amazon (complaints@amazon.co.uk), so don't know if it's correct!