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UPS

123578

Comments

  • #202
    VG31
    Registered Users, Registered Users 2 Posts: 3,473 ✭✭✭VG31


    Gru wrote: »
    fair point but the speed i got it was unexpected too, i was waiting on another item with another courier for over a week also from the uk. Just said i'd post so at least people know some stuff is flying through,

    They probably used UPS Express which is a next day service (or at least it's supposed to be but Brexit is delaying everything). I ordered something from Apple a few months ago and it arrived next day with DHL Express.


  • #203
    Grab All Association
    Registered Users, Registered Users 2 Posts: 3,921 ✭✭✭Grab All Association


    VG31 wrote: »
    They probably used UPS Express which is a next day service (or at least it's supposed to be but Brexit is delaying everything). I ordered something from Apple a few months ago and it arrived next day with DHL Express.

    My delivery from Hollister was delivered today. It was meant to be delivered last Friday. Until they can actually fulfil next day delivery, express saver should be withdrawn. It wasn’t my typical Hollister order, this was a large box of clothing. I paid for next day delivery as the items were needed in a hurry for Saturday. I have gotten next day express deliveries at busier times like last Christmas. The driver just didn’t want to deliver. Funny coincidence that the neighbours only got their delayed deliveries from UPS today.


  • #204
    Darc19
    Registered Users, Registered Users 2 Posts: 3,817 ✭✭✭Darc19


    OfflerCrocGod wrote: »
    Can anyone contact UPS?

    I received a call today for a delivery that required charges, that I expected but it was 20-30% more than I expected (14 instead of 10 euro, tiny amount) so I asked the driver could he explain the charges/did he have a breakdown. He couldn't and said I'd have to pay cash at the door. I thought I'd pay by card as I don't have cash and handing cash over at the door seemed dodgy he said I could try call but they are difficult to get to answer. It all seemed dodgy so I said I'd call the office.

    UPS are totally un-contactable and drop the line after 15 mins or so. The delivery drivers phone won't answer either. The package was marked as attempted delivery but no one was at the door. Should I drive down to the Finglas depot and try to pay/collect there? I'm not sure the driver took the package, it sounded like he was calling me from his house...

    No matter what delivery service is used the vat is on the cost of items PLUS the cost of delivery.

    On top of that you have the administration charge of €10 - €15 (+vat) for customs entry.

    Same applies in every country for items bought from the UK unless the seller is paying the vat and making the customs entry ( eg Amazon)


    If paying cash, simply have the driver mark "paid" along with his name across the yellow taxes sticker and keep this sticker (it peels off)


  • #205
    YbFocus
    Registered Users, Registered Users 2 Posts: 8,480 ✭✭✭YbFocus


    My issue is resolved.

    Remember I was sent a letter for €36 saying it's overdue. Despite having to pay cash on delivery of have the part returned!

    When I finally got through to them they just waived it :confused:

    Strange goings on.


  • #206
    OfflerCrocGod
    Registered Users, Registered Users 2 Posts: 6,322 ✭✭✭OfflerCrocGod


    Package marked as attempted delivery even though none was made (front door camera shows nothing and we've multiple people downstairs in the house). So I'm guessing driver can't be bothered to deliver, I guess I can try and get my money back via PayPal if they send it back as this is the second "attempt" (they've never been near the house).

    Not sure if I should keep trying to chase the driver down via his mobile or not. He might be on another route today. What a shambles of a company. No phone is picked up. No attempt at delivery, nothing.


  • #207
    AndyOHart
    Registered Users Posts: 166 ✭✭AndyOHart


    Can anybody confirm if having a package lost with UPS means they waive any import/invoice charges due? The lady on the phone told me this but I'm finding it hard to believe that if they find my package they will cover the import costs from UK


  • #208
    OfflerCrocGod
    Registered Users, Registered Users 2 Posts: 6,322 ✭✭✭OfflerCrocGod


    Finally got through and explained about the driver, was told they'd try to redeliver today and a case would be opened on the driver. 30 minutes later driver showed up in a sulk, took only part of the payment and headed off (he only missed 50c though, he just didn't want to be there), he was clearly annoyed.

    I imagine he was reprimanded, if only he'd left the package as out for delivery instead of marking it as attempted delivery without making an effort. Obviously thought with the phones being in a mess he'd be OK. Had to try multiple different departments and called 30 times to get through, really annoying.


  • #209
    DylanJM
    Registered Users, Registered Users 2 Posts: 1,468 ✭✭✭DylanJM


    OfflerCrocGod wrote: »
    Finally got through and explained about the driver, was told they'd try to redeliver today and a case would be opened on the driver. 30 minutes later driver showed up in a sulk, took only part of the payment and headed off (he only missed 50c though, he just didn't want to be there), he was clearly annoyed.

    I imagine he was reprimanded, if only he'd left the package as out for delivery instead of marking it as attempted delivery without making an effort. Obviously thought with the phones being in a mess he'd be OK. Had to try multiple different departments and called 30 times to get through, really annoying.

    More likely that the driver is up to his fúcking eyeballs in work and didn't have time. You likely would have gotten it tomorrow. I really don't think people realise the pressure these drivers are under. Drivers are often given more stops than is possible to complete in a day. I've seen 100 stop routes loaded with 150 stops. Also I doubt the driver will face any sort of reprimand.


  • #210
    pdoherty
    Registered Users Posts: 33 ✭pdoherty


    Hi all - I've received two invoices from UPS for an 'outstanding balance'. They look a bit dodgy. I tried calling UPS this morning but was on hold for 3 hours and got no response to my emails. The thing is, I did receive a 'high-value' item from the UK with UPS in January. However, neither invoice refers to that delivery. Also, from what I've heard, couriers charge you Brexit tax before they deliver the parcel. Has anyone encountered anything similar? Scam?


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  • #211
    TheIrishGrover
    Registered Users, Registered Users 2 Posts: 6,144 ✭✭✭TheIrishGrover


    Get the message via test? It's a scam.


  • #212
    pdoherty
    Registered Users Posts: 33 ✭pdoherty


    No - I received it as a letter.


  • #213
    lulublue22
    Registered Users, Registered Users 2 Posts: 1,481 ✭✭✭lulublue22


    pdoherty wrote: »
    Hi all - I've received two invoices from UPS for an 'outstanding balance'. They look a bit dodgy. I tried calling UPS this morning but was on hold for 3 hours and got no response to my emails. The thing is, I did receive a 'high-value' item from the UK with UPS in January. However, neither invoice refers to that delivery. Also, from what I've heard, couriers charge you Brexit tax before they deliver the parcel. Has anyone encountered anything similar? Scam?

    It’s a scam - I got one too - I was due a parcel but from a different delivery company. I just ignored it.

    ETA I got an email.


  • #214
    pdoherty
    Registered Users Posts: 33 ✭pdoherty


    Phew! That's a relief. It looks very legitimate. It even includes the actual UPS phone number (not that you can get through). Did your letter look quite legitimate?


  • #215
    lulublue22
    Registered Users, Registered Users 2 Posts: 1,481 ✭✭✭lulublue22


    pdoherty wrote: »
    Phew! That's a relief. It looks very legitimate. It even includes the actual UPS phone number (not that you can get through). Did your letter look quite legitimate?

    Mine was via email.


  • #216
    Teferi
    Registered Users, Registered Users 2 Posts: 6,320 ✭✭✭Teferi


    I received the exact same two letters. I've been in contact with UPS and they're figuring out what is what - I did send/receive stuff with UPS recently but the costs seem way out whack with what was sent/received which is why I think it's a scam.

    Out of interest, what costs have been on your letters?


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  • #217
    corkie
    Registered Users, Registered Users 2 Posts: 7,631 ✭✭✭corkie


    Some couriers charge customs after delivery. And since it is a letter and not email/text it may not necessarily be a scam?


    Edit: - UPS usually request payment on delivery at the door.

    https://www.boards.ie/vbulletin/showthread.php?t=2057825663


  • #218
    pdoherty
    Registered Users Posts: 33 ✭pdoherty


    The initial invoice was for 480.00 odd. I received a second invoice today informing me of a late payment fee of 38 euro. Like you, these figures don't tally with anything that I might be charged for VAT for it the item I ordered.


  • #219
    ED E
    Registered Users, Registered Users 2 Posts: 36,169 ✭✭✭✭ED E


    pdoherty wrote: »
    The initial invoice was for 480.00 odd. I received a second invoice today informing me of a late payment fee of 38 euro. Like you, these figures don't tally with anything that I might be charged for VAT for it the item I ordered.

    If its legit itll give you a breakdown of what it was for. Duty can be more than VAT, especially for perfume/booze.


  • #220
    pdoherty
    Registered Users Posts: 33 ✭pdoherty


    That was my thinking, yes. There is no itemisation of costs. There are two things giving me pause: 1) I received letters, not emails and 2) The phone number included on the letter is legitimate. However, the account number provided on the invoice isn't accepted by the UPS online billing system. Also, the letter was sent from a PO box in the Netherlands. It would be a simple matter to clarify this with UPS, but they're impossible to contact.


  • #221
    corkie
    Registered Users, Registered Users 2 Posts: 7,631 ✭✭✭corkie


    pdoherty wrote: »
    That was my thinking, yes. There is no itemisation of costs. There are two things giving me pause: 1) I received letters, not emails and 2) The phone number included on the letter is legitimate. However, the account number provided on the invoice isn't accepted by the UPS online billing system. Also, the letter was sent from a PO box in the Netherlands. It would be a simple matter to clarify this with UPS, but they're impossible to contact.
    tiegan wrote: »
    Not sure if its any good to you but the two numbers I used were 01-4006906 which was the number to ring to pay online. Didn't get through on this one
    Courier also gave me another number for enquiries, this is 01-8581231, and I got a very helpful reply giving me a breakdown of VAT and UPS charges. And were able to tell me that it was definitely not duty.



    Maybe try that alternative number during working hours, also reports of scams in that thread as well.


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  • #222
    L1011
    Registered Users, Registered Users 2 Posts: 69,537 ✭✭✭✭L1011


    Moved to Couriers


  • #223
    Otis Grumpy Hobo
    Posts: 0 ✭ Otis Grumpy Hobo


    pdoherty wrote: »
    That was my thinking, yes. There is no itemisation of costs. There are two things giving me pause: 1) I received letters, not emails and 2) The phone number included on the letter is legitimate. However, the account number provided on the invoice isn't accepted by the UPS online billing system. Also, the letter was sent from a PO box in the Netherlands. It would be a simple matter to clarify this with UPS, but they're impossible to contact.

    Sounds like it could be legit - they ship their invoices from Netherlands. Is there a tracking number on the invoice?

    I find UPS quite good at responding to emails any time I've had to clarify an invoice.


  • #224
    pdoherty
    Registered Users Posts: 33 ✭pdoherty


    Update: I've managed to clarify with UPS that the two invoices were legitimately issued by UPS. However, I've been told over the phone that the invoices were sent in error and that any outstanding fees would have been collected before my parcel was delivered. The rep on the phone couldn't provide written confirmation of this so I emailed their customer service mailbox. The customer service rep doesn't have access to the system which would allow him to see if there is an outstanding balance. VAT was paid on the UK end by the shipper and there is no customs due. Even if I wanted to pay, there is no facility. The online payment system won't accept the invoice numbers and no one in the billing department is answering the phone. The figures on the invoice are pretty meaningless too. Has anyone experienced anything similar?


  • #225
    Otis Grumpy Hobo
    Posts: 0 ✭ Otis Grumpy Hobo


    pdoherty wrote: »
    Update: I've managed to clarify with UPS that the two invoices were legitimately issued by UPS. However, I've been told over the phone that the invoices were sent in error and that any outstanding fees would have been collected before my parcel was delivered. The rep on the phone couldn't provide written confirmation of this so I emailed their customer service mailbox. The customer service rep doesn't have access to the system which would allow him to see if there is an outstanding balance. VAT was paid on the UK end by the shipper and there is no customs due. Even if I wanted to pay, there is no facility. The online payment system won't accept the invoice numbers and no one in the billing department is answering the phone. The figures on the invoice are pretty meaningless too. Has anyone experienced anything similar?

    Does it definitely not say

    "Do not pay. Your payment method has been billed"

    on the invoice? Normally on the left hand side around middle of the the page beside the summary.


  • #226
    VG31
    Registered Users, Registered Users 2 Posts: 3,473 ✭✭✭VG31


    Otis Grumpy Hobo wrote: »
    Does it definitely not say

    "Do not pay. Your payment method has been billed"

    on the invoice? Normally on the left hand side around middle of the the page beside the summary.

    Is that not on invoices for shippers? I always get those letters.


  • #227
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,008 Mod ✭✭✭✭whiterebel


    pdoherty wrote: »
    Update: I've managed to clarify with UPS that the two invoices were legitimately issued by UPS. However, I've been told over the phone that the invoices were sent in error and that any outstanding fees would have been collected before my parcel was delivered. The rep on the phone couldn't provide written confirmation of this so I emailed their customer service mailbox. The customer service rep doesn't have access to the system which would allow him to see if there is an outstanding balance. VAT was paid on the UK end by the shipper and there is no customs due. Even if I wanted to pay, there is no facility. The online payment system won't accept the invoice numbers and no one in the billing department is answering the phone. The figures on the invoice are pretty meaningless too. Has anyone experienced anything similar?

    So take note of the time and date of the conversation, and forget about it.


  • #228
    Otis Grumpy Hobo
    Posts: 0 ✭ Otis Grumpy Hobo


    VG31 wrote: »
    Is that not on invoices for shippers? I always get those letters.

    I've had it for both when I've shipped or when customs was billed to a third party and not recipient.


  • #229
    mr j tayto
    Registered Users, Registered Users 2 Posts: 168 ✭✭mr j tayto


    Would anyone have a direct telephone number or email address that UPS in Ireland can be contacted on?

    I'm waiting on an urgent delivery from them that they cancelled for no reason last Friday. On checking the tracking number this morning it looks like they won't be delivering today either.

    I've tried to ring them on their"Irish" number, but it redirects to an international call centre. They were less than helpful. I offered to pick up the parcel from their depot directly, but apparently that's not possible either.

    Any help would be most appreciated. Thanks.


  • #230
    Darc19
    Registered Users, Registered Users 2 Posts: 3,817 ✭✭✭Darc19


    If its an urgent delivery, then i assume their "express" or day specific service was paid for.

    If expedited or standard delivery was paid for, they have up to a certain number of days to deliver.

    Customs may also cause delays if it needs to be inspected.

    All phone numbers / emails are on their site. I find they answer emails within a few hours and it makes no difference whether its someone in their office in Tallaght or El Paso or Mumbai - they will all have the same access to the exact same information.


  • #231
    mr j tayto
    Registered Users, Registered Users 2 Posts: 168 ✭✭mr j tayto


    Yes, next day delivery was paid for. The suppliers only send shipments this way. The tracking showed yesterday that the parcel would be delivered by end of business but it wasn't delivered.
    I'll email them and see what's happening. Thanks for your help.


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  • #232
    AmyMay
    Registered Users Posts: 38 ✭AmyMay


    Teferi wrote: »
    I received the exact same two letters. I've been in contact with UPS and they're figuring out what is what - I did send/receive stuff with UPS recently but the costs seem way out whack with what was sent/received which is why I think it's a scam.

    Out of interest, what costs have been on your letters?

    I'm after receiving a letter today, the dates/amount and everything adds up perfectly, It is the only UK parcel I've received this year and I paid on the door as knew what the charges would be and had the cash ready.
    This is an error on the drivers part, but having an awful time getting someone competent on the phone, had my call forwarded three times.


  • #233
    magoo84
    Registered Users Posts: 187 ✭✭magoo84


    mr j tayto wrote: »
    Would anyone have a direct telephone number or email address that UPS in Ireland can be contacted on?

    I'm waiting on an urgent delivery from them that they cancelled for no reason last Friday. On checking the tracking number this morning it looks like they won't be delivering today either.

    I've tried to ring them on their"Irish" number, but it redirects to an international call centre. They were less than helpful. I offered to pick up the parcel from their depot directly, but apparently that's not possible either.

    Any help would be most appreciated. Thanks.

    I'm having this problem too. Parcel arrived into Dublin on Thursday morning from Gomibo.ie, and the tracking said it was to be "delivered by end of day."

    Parcel didn't arrive, so I called yesterday but their Dublin phone number just forwards you onto their international call center - there's no number for their Dublin Depot. They said it would definitely be delivered by last night, but again, no parcel. Yesterday evening, the tracking was updated to say "A delivery change was requested for this package". I contacted them on Twitter and their agent said they tried to call me but got no answer (they didn't).

    I was out on a walk today and by chance I saw a UPS delivery van so I flagged down the driver and asked him if he had my parcel onboard but he didn't.

    They are an absolute joke of a service. At this rate they're making Fastway look good


  • #234
    mr j tayto
    Registered Users, Registered Users 2 Posts: 168 ✭✭mr j tayto


    Finally got mine delivered after pressure was put on them from the suppliers (they are a huge concern). It was six days late even though my name, telephone number and postal code was on the clearly printed address label. It looks like covid is the answer for all their issues, a joke of a company.


  • #235
    caketopper123
    Registered Users Posts: 3 ✭caketopper123


    Hi, looking for advise. I ordered a jacket from Tog24 (based in UK) in February. Item was delivered via UPS end of Feb. This week I received an invoice by post for 35 euro from UPS for customs relating to this delivery. Invoice seems legit.

    I checked the Tog24 website and see they are now no longer delivering to Ireland/ EU.

    I would have thought any customs charges should have been paid prior to delivery. The whole thing seems unusual esp. receiving the invoice by post- they obviously were not passed on my email address/ phone number by Tog24.

    Do any of ye know anything about this?

    Many thanks
    L


  • #236
    MAULBROOK
    Registered Users, Registered Users 2 Posts: 1,469 ✭✭✭MAULBROOK


    Personally I would feck the bill in the bin.


  • #237
    Darc19
    Registered Users, Registered Users 2 Posts: 3,817 ✭✭✭Darc19


    usually they would have asked before delivery, but sometimes you get the invoice afterwards. Its not UPS, its revenue who have applied the VAT and UPS made the customs entry on your behalf.

    UPS fee is about €15 and the rest will be the vat.

    When you ticked that little box at the checkout, you agreed to the terms and conditions and vat and duty will be mentioned in those terms and conditions, so Tog24 will be fully covered and UPS will be fully covered too as the T&C's will cover the delivery company that Tog24 use.


  • #238
    Spocker
    Moderators Posts: 6,870 ✭✭✭Spocker


    It's not unusual to receive an invoice from a courier after delivery, in particular if they have no other contact details than your address. UPS have made the customs declaration and payment on your behalf already, and will pass to collection agency if necessary. This is all down to Brexit unfortunately, not every UK company was ready.


  • #239
    Snotty
    Registered Users Posts: 1,298 ✭✭✭Snotty


    I got a bill from FedEx €20, threw it in the bin seen its was 7 weeks after the item arrived and also a one off, I won't make the mistake again and order if there is a risk of customs or vat.
    But if intended to order often I wouldn't be ignoring it.


  • #240
    caketopper123
    Registered Users Posts: 3 ✭caketopper123


    MAULBROOK wrote: »
    Personally I would feck the bill in the bin.

    This was my first instinct!
    Snotty wrote: »
    I got a bill from FedEx €20, threw it in the bin seen its was 7 weeks after the item arrived and also a one off, I won't make the mistake again and order if there is a risk of customs or vat.
    But if intended to order often I wouldn't be ignoring it.

    Did they follow up with you for payment?

    Thanks for all the input. Im sure I did tick Ts+Cs but I still feel very hard done by, the bill amounts to almost 50% of the cost of the jacket ! Any other companys I have ordered from have transparency re: charges.


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  • #241
    Darc19
    Registered Users, Registered Users 2 Posts: 3,817 ✭✭✭Darc19


    Before you think of following some random persons advice to bin it - remember that the random person will not suffer one iota from giving such poor advice.

    Yes they do follow up. then they sell the invoices to a debt collection firm who follow up and harass you for the money owed. If something comes for you again, they will make sure that fees are fully paid before it goes out for delivery which will create delays

    They are unlikely to go to court over it, but you find that the debt collection firms also provide credit checking facilities for many companies and you then start finding that you can't get a phone contract on credit, or when you sign to a utility company they want a €500 deposit etc

    All over a debt of €35 that was incurred by you and which is lawfully due.


  • #242
    Jim_Hodge
    Registered Users, Registered Users 2 Posts: 11,216 ✭✭✭✭Jim_Hodge


    MAULBROOK wrote: »
    Personally I would feck the bill in the bin.

    Of course you would but you're not the OP and you won't have issues with future deliveries as a result.


  • #243
    D_BEAR
    Registered Users, Registered Users 2 Posts: 278 ✭✭D_BEAR


    Have got a few in work they will charge a late payment fee if its not paid within a month of invoice date its in their T&C also.


  • #244
    caketopper123
    Registered Users Posts: 3 ✭caketopper123


    Thanks, I have contacted Tog24 in the first instance to see if they can offer a resolution. I know the onus isn't on them to help, but I do feel that the process wasn't transparent from their end, I genuinely thought they had an EU distribution centre as there was no mention on the website of customs. Other UK based companies I have dealt with e.g. Jojo Maman Bebe, have a guarantee that Irish customers fees will be covered, Im sure prices may have gone up accordingly but at least you aren't caught out. As we all know, Amazon factor in likely fees at the time of transaction. Anyway, more fool me I suppose but also feel the company wasn't Brexit ready and should have flagged the issue to customers.

    Will let you know if / what their response is.


  • #245
    magoo84
    Registered Users Posts: 187 ✭✭magoo84


    magoo84 wrote: »
    I'm having this problem too. Parcel arrived into Dublin on Thursday morning from Gomibo.ie, and the tracking said it was to be "delivered by end of day."

    Parcel didn't arrive, so I called yesterday but their Dublin phone number just forwards you onto their international call center - there's no number for their Dublin Depot. They said it would definitely be delivered by last night, but again, no parcel. Yesterday evening, the tracking was updated to say "A delivery change was requested for this package". I contacted them on Twitter and their agent said they tried to call me but got no answer (they didn't).

    I was out on a walk today and by chance I saw a UPS delivery van so I flagged down the driver and asked him if he had my parcel onboard but he didn't.

    They are an absolute joke of a service. At this rate they're making Fastway look good


    Gomibo are now investigating this as the package hasn't been delivered. There are some serious shenanigans going in the UPS depot in North Dublin. They've lost 5 parcels belonging to me in the course of a year.


    The depot has been in the news a couple of times in the last few years regarding employees stealing parcels.

    See https://www.irishtimes.com/news/crime-and-law/courts/circuit-court/former-ups-employee-spared-jail-over-role-in-phone-stealing-operation-1.4502429

    And also

    https://www.irishexaminer.com/news/arid-20467993.html


  • #246
    AmyMay
    Registered Users Posts: 38 ✭AmyMay


    caketopper123 wrote: »
    Hi, looking for advise. I ordered a jacket from Tog24 (based in UK) in February. Item was delivered via UPS end of Feb. This week I received an invoice by post for 35 euro from UPS for customs relating to this delivery. Invoice seems legit.

    I checked the Tog24 website and see they are now no longer delivering to Ireland/ EU.

    I would have thought any customs charges should have been paid prior to delivery. The whole thing seems unusual esp. receiving the invoice by post- they obviously were not passed on my email address/ phone number by Tog24.

    Do any of ye know anything about this?

    Many thanks
    L

    This sounds like the letter I got. You should definitely have ended up with a bill in February unless the company charged you at checkout if they were registered for Irish VAT. I paid on the door but got issued a late invoice anyhow.....


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  • #247
    radiospan
    Registered Users, Registered Users 2 Posts: 3,331 ✭✭✭radiospan


    I ordered an item worth €40 from Korea. When the UPS driver arrived, he said there are additional charges of €108 due on it. I thought that was shockingly high, I told him I'd have to think about it. He said I could always just refuse the delivery.

    I called UPS and said I will be refusing the delivery, and when the driver came back a few days later I told him the same, to return to sender, which he accepted and took the package away. End of story I had thought.

    It's a month later now, UPS have sent me a bill for the €108 + overdue charges of €8. On top of this, they say the package is now lost by them, I need to open an investigation to locate it, and "furthermore, the charges are still due on the order since we will locate the item upon raising the investigation."

    Beyond frustrated at this point.

    Can anyone tell me: was I entitled to refuse delivery, return to sender and not be liable to pay the €108 charge? The driver had given me this impression, but want to check.

    Am I still liable to pay if UPS themselves say they have lost the package?

    Any advice on the best way to resolve this?


  • #248
    Flying Abruptly
    Registered Users, Registered Users 2 Posts: 911 ✭✭✭Flying Abruptly


    Got one of these letters today. Everything matched up with something I ordered from the UK which was delivered about a month ago.

    I paid the driver in cash at the door. They don't hand over the parcel unless its paid or you give them a reference number in any case. I still have the messages I received from the driver on the day of the delivery.

    Contacted the UPS number in Dublin who basically just took my details and said I would be contacted by their payments section.


  • #249
    AmyMay
    Registered Users Posts: 38 ✭AmyMay


    Have UPS changed their system? I paid on the door in February, I got a call the day before delivery from the driver. to have cash ready. A family member was waiting on a parcel from the UK for the last four weeks with UPS, it has been held in Stansted and the Irish UPS office rang him looking for payment, I'm assuming it'll be released on payment. The process actually took so long we assumed the item was lost.
    The service is very messy given their handling charge.
    In comparison, DPD sent me a text to pay via online link and I had the item shortly after that. Handling charges were less also. Much neater system and I would have no hesitation using them again.


  • #250
    Flying Abruptly
    Registered Users, Registered Users 2 Posts: 911 ✭✭✭Flying Abruptly


    UPS seem to be lagging behind other couriers with regard to collecting import duty/VAT. If you call the number on their website and ask to pay an invoice, I have been told that you can only pay in cash to the driver. However, sometimes the driver gives a different Dublin number and I can never get through on it.

    As you said this seems to be a problem UPS are having, as other couriers send a link to pay and release the package for delivery.

    From now on, I will be asking for a receipt if I ever pay in cash again.


  • #251
    tiegan
    Registered Users, Registered Users 2 Posts: 506 ✭✭✭tiegan


    Flying Abruptly wrote: »
    UPS seem to be lagging behind other couriers with regard to collecting import duty/VAT. If you call the number on their website and ask to pay an invoice, I have been told that you can only pay in cash to the driver. However, sometimes the driver gives a different Dublin number and I can never get through on it.

    As you said this seems to be a problem UPS are having, as other couriers send a link to pay and release the package for delivery.

    From now on, I will be asking for a receipt if I ever pay in cash again.

    I made the mistake of refusing delivery because they would not issue a receipt. Finally got through to UPS billing, they sent me an invoice which I paid immediately. Three weeks later, they were still telling me that they had not been paid. So I told them to deliver parcel and I would pay cod. I was desperate as the parcel contained veterinary meds. So I ended up paying 53e twice!! That stung. Bank have put a trace on payment, but I have little hope of seeing it again. Especially as Irish VAT was paid at checkout and so there should have been no extra to pay. Lesson learned. Will NEVER EVER use UPS again. Their handling fee is extortionate!! 15e and then 3.50e VAT on top of that.


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